Blackberry email shows opened or already read

New to the board. Recently set-up email to my blackberry tour 9630. My company is on Lotus notes 5.0.5. When I set-up the account through the enterprise activation it will display the email as new messages in my message folder. As new messages come in they are shaded as if already read? Is there some auto-read setting that I have it set on? Maybe there is a setting in my Lotus notes? I'm on my second phone. Have wiped/re-activated. Spent roughly 3 hours at US Cellular store. Other salesman at company get the alert and message shows as unread. Any help at would be greatly appreciated.

Hi and Welcome to the Forums!
Here are some KB's that might apply:
KB15750 Unopened email messages are displayed as read messages on the BlackBerry smartphone approximately five minutes after being received
KB05253 Unread marks synchronization is inconsistent between BlackBerry smartphone and IBM Lotus Notes
Hopefully something is useful. You'll likely need your BES/Notes admin(s) to participate in troubleshooting.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Outlook email shows open when email arrives at BlackBerry

I am using BlackBerry Internet Service (not the Enterprise service) and synching with Outlook. When I receive an email in Outlook, it comes in regularly and sits in my inbox unopened. However exactly when the email hits the BB, and I get notified that an email has arrived to that account, the email in Outlook indicates that it has been opened (when in fact it has not been). It does NOT show opened on the BB however, only in Outlook.
I have another email account with Verizon and that works correctly. It stays unopened until I look at it either on the BB or the Desktop.

Hi and welcome to the forums!
Okay, that senior citizen stuff doesn't work on me !
My nickname is Bifocals, but it should be SIlver Haired Bifocals
What email service are you using? (Gmail, Yahoo etc.
Thanks,
Click Accept as Solution for posts that have solved your issue(s)!
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Received emails show nothin in the reading pane

I have an issue with Outlook 2010 on a Win7 32-bit client. This user is receiving emails and nothing shows up in the reading pane. It only happens to certain emails but it happens often enough to be really annoying. When you go to reply/forward the email
the text will show up but it will show up in a weird font with paragraph marks and there will be dots between every word. I forwarded the email to myself and the formatting of the original message shows up just fine. The email shows up fine on the users phone
as well as in OWA. The issue is specific to this outlook installation. I deleted her profile and data files and let the mailbox recreate and I also tried repairing the office installation with no luck. I've tried playing around with some fonts and stationary
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Hi,
Try to reset the view.
Click Start->Run and type Outlook.exe /cleanviews and click OK.
If it still not work, I suggest you creating a new outlook profile. How to do this, you can refer to this article:
http://support.microsoft.com/kb/829918
Hope that helps.
I forgot to add that i've already tried creating a new profile. I'll try resting the view.

POP email is downloaded as already read

Im using Outlook2003 with OCFO 9.0.4.2 to connect to my corporate oracle calendar server. I dont have the OCFO configured to use IMAP or SMTP, so what Ive done is add another pop account that uses pop3 and SMTP to download my corporate email. That email is delivered to the OCFO storage files.
Everything worked yesterday when I installed it, but now all my email is being downloaded as already read!
Please if anyone has any clue to how I can fix it I will be grateful!
Thanks,
Bo

Hi Bo,
Do you use other clients then Outlook to read you
mail? The web mail for instance?
Im not sure about the settings in 9.0.4, but in
10.1.x you have a setting in Enterprise Manager where
you can configure POP General Parameters.
Here you will find a parameter called POP3
Retrieval which can be set to ALL or UNREAD.
If you set this to ALL, the POP client will download
all messages to the POP client, even though you have
opened the mail in a different client, but if it is
set to UNREAD, only new/unread messages with be
downloaded to the POP client.
Does this solve your problem, or is the case that ALL
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Regards,
AndréNo, this doesnt solve it. I did try it from another client though. What I did was download the mail with the OFCO connector installed, using pop3. Then all my messages came in as already read. Then I downloaded all my mail with thunderbird, and they all came in as unread.
Any other ideas?
Thanks!

Mail retrieves old mail already read & deleted

My mail application is annoying the crud out of me these days... I read a message and delete it, and then I go to check my mail later and it retrieves anywhere from 1-100+ old messages from the server. I have it set to remove deleted messages from the server after one week, and to remove read messages from the server after one week, yet it keeps retrieving messages that are several weeks old. It is incredibly annoying to suddenly receive 37 emails that I've already read and deleted...
Any thoughts on how to solve this? Is it a corrupted mailbox of some sort? Corrupted preferences? A glitch in Apple Mail? An incompatibility with the server? Any ideas?
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iBook G4 1.2GHz Mac OS X (10.4.6)

OK. There are several ways in Mail to manually remove messages from the POP server, but there is only one setting that causes messages to be automatically removed from the server: Preferences > Accounts > Advanced > Remove copy from server after retrieving a message.
If you set it to After one week, for example, Mail should remove from the server every message that was downloaded more than one week ago, regardless of what you've done with those messages after downloading them. It doesn't matter whether you've read them or not. It doesn't matter whether you've deleted them locally or not. Either a week has elapsed and the messages should be removed from the server, or it hasn't and they shouldn't.
The Preferences > Accounts > Mailbox Behaviors > Erase deleted messages when setting does not cause anything to be deleted from the server, ever. It just causes messages that were moved to the Trash to be permanently erased locally from your disk.
Now, back to your problem, are all the messages that Mail is downloading again but it shouldn't older than the time you've specified in Remove copy from server after retrieving a message, or is Mail also downloading recent messages again?
If the former, it could be that you were playing with that setting some time ago, Mail got confused and lost track of some messages that should have been removed, now those messages are gradually expiring from the list that Mail uses to keep track of which messages have already been downloaded, and that's causing Mail to believe they are new, thus downloading them again. If that's the case, just click the Remove now button in Preferences > Accounts > Advanced to remove every message still on the server, or use the Account Info window to remove from the server any messages that shouldn't be there. Choose Get Info (⌘I) from the Action menu located below the mailboxes list in the main Mail window to open the Account Info window -- type "Account Info" in the search field of Mail Help for more information on this feature.
If the latter, i.e. if Mail is downloading again recent messages as well, it could be that there is a problem with the file that Mail uses to keep track of which messages have already been downloaded. Deleting that file would cause Mail to download everything still on the server as if new, but it may also fix the problem, so you may want to try this (use the Account Info window first to remove from the server any messages you don't want to be downloaded again):
1. Quit Mail.
2. In the Finder, go to HOME/Library/Mail/POP-username@mailserver/.
3. Locate one or two files named MessageUidsAlreadyDownloaded and move them to the Desktop (to be deleted if this fixes the problem). Mail 1.x used MessageUidsAlreadyDownloaded to keep track of which messages had already been downloaded. Mail 2.0 uses MessageUidsAlreadyDownloaded2 for the same purpose.

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1 Email Showing

I have 1 email showing but I've read all my emails in my inbox. Why does it still show 1?

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I cannot open older yahoo emails that I already read with firefox, I can read them if I use IE. How do I fix this?

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Many site issues can be caused by corrupt cookies or cache.
* Clear the Cache
Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
and
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'''''Warning ! ! '' This will log you out of all sites you're logged in to.'''
Press the '''Alt''' or '''F10''' key to bring up the tool bar.
Followed by;
Windows; '''Tools > Options'''
Linux; '''Edit > Preferences'''
Mac; ''application name'' '''> Preferences'''
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'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
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Blackberry HUB "Show Read Filed Emails" ON AND OFF button SERIOUS Gmail PROBLEM NEED BUG FIX ASAP!

Its been for years (starting from 10OS Version 10.2 ) I couldn't see filed/labeled emails in my Z30/Z10 Blackberry HUB of my Gmail account, but I just downloaded Blackberry Blend and it started to show all my filed/labeled emails, but I still cant see them in my Blackberry HUB! Maybe you can tell me how to make Read Filed Emails visible in Blackberry HUB too?
Blackberry HUB >> Settings >> Display and Actions:
Show Read Filed Emails is ON
Show Sent Emails is ON
Both are turned on, but I still cant see them like on Blackberry Blend.. On search field then I type specific email from filed/label from my Gmail account I immediately finds it, but then I go back to Blackberry HUB all I can see just emails from inbox and single sent emails and YES "SYNC ALL EMAIL FOLDERS" IS SET TO ON AND "SYNC TIMEFRAME" IS SET TO FOREVER (''Sync All Email Folders'' is set ON and ''Sync Timeframe'' is set FOREVER).
Here is picture of email settings:
http://forums.crackberry.com/attachments/blackberry-10-os-f269/338662d1425451994-read-filed-messages...
I want to see all emails in devices Blackberry HUB like in Blackberry Blend desktop! What should I do to make it happen?
I find out that then I click on the Blackberry HUB > Settings > Display and Actions: "Show Read Filed Emails" to ON or OFF again and again, view in Blackberry Blend immediately changes in order I did ON or OFF, that's pretty amazing, but Blackberry HUB DOESN'T RESPOND AT ALL! View is the same doesn't matter if I change it ON or OFF.
View in Blackberry Blend starts to look the same like in phones Blackberry HUB then I click "Show Read Filed Emails" OFF, it looks like Blackberry HUB doesn't respond to ''Show Read Filed Emails'' ON and OFF button at all, ITS ALWAYS OFF! What should I do next??
I'm using Blackberry Z30, but I have Z10 too and it also doesn't work and it looks like this "Show Read Filed Emails" not working button bug is on all 10 OS devices except Blackberry Blend desktop version which works perfectly confirms it.
I'm using Gmail and I have latest Blackberry 10 OS version OFFICIAL 10.3.1.1565
Here is a picture how it looks then ''Show Read Filed Emails'' ON and OFF:
(first is OFF, second is ON)
http://forums.crackberry.com/attachments/blackberry-10-os-f269/338513d1425416890-read-filed-messages...
As you can see then ''Show Read Filed Emails'' is ON, Blackberry Blend changes and I can see all my emails (and there are a lot of unread ones! (sorry I blurred some of my emails for privacy)), but in my devices Blackberry HUB there is no changes and its displaying the same thing like ''Show Read Filed Emails'' was OFF. I miss a lot of emails and its really annoying and I think you understand why.. Blackberry Blend desktop version is a savior today, but THIS IS NOT A SOLUTION!
Any FIX suggestions ASAP?
UPDATE:
I tried a lot of times to delete and sign in again and again, but it looks like only Blackberry Blend respond to every setting changes! Blackberry HUB doesn't respond AT ALL! Devices Blackberry HUB only show INBOX and SENT MESSAGES all the time, but if "Display Style" in Blackberry HUB is set to "Conversation" SENT MESSAGES disappear from devices Blackberry HUB too (in Blackberry Blend is everything FINE!) if they are part of CONVERSATION FILED/LABELS EMAILS!!
All issues I been searching all this years and everyone was blaming Gmail, but it looks like ALL THIS YEARS THIS WAS Blackberry HUB "Show Read Filed Emails" ON and OFF button BUG/PROBLEM which doesn't work on devices Blackberry HUB and today Blackberry Blend desktop version CONFIRMS IT!!
Yes Yahoo accounts FILED/LABELS EMAILS with devices Blackberry HUB works FINE, but Gmail - NOT and NEED FIX ASAP!

Newest edits in here:
http://forums.crackberry.com/general-blackberry-discussion-f2/please-send-very-important-10os-device...
100% FIX SOLUTION GUARANTEE for Gmail archived/labeled Emails not showing problem!
How to fix it? FIX "Show Read Filed Emails" button to respond to ON and OFF devices Blackberry HUB for Gmail accounts - NOW IT IS ALWAYS OFF if you press ON or OFF!
"Show Read Filed Emails" button ON and OFF for Gmail account works on Blackberry Blend desktop version!
Error/Bug: Blackberry HUB do not show Gmail labeled emails
Main problem: Blackberry HUB "Show Read Filed Emails" button doesn't respond to ON AND OFF and is always OFF fo Gmail account.
Main problem: ALL Blackberry 10OS devices Blackberry HUB"Show Read Filed Emails" button ON AND OFF doesnt respond with Gmail accounts!
Works with: Blackberry Blend desktop version responds to "Show Read Filed Emails" button ON AND OFF with Gmail accounts! (pressing "Show Read Filed Emails" button ON and OFF again and again, view in Blackberry Blend immediately changes in order you press ON or OFF, but Blackberry HUB is always on OFF)
"Show Read Filed Emails" button doesn't work with: Gmail accounts
Status: NOT FIXED!
OS version: Blackberry 10 OS version OFFICIAL 10.3.1.1565
PROBLEM FOUND!
I created new Gmail account send 5 test emails and made first 2 test emails labeled and made step by step set up on my Blackberry 10OS device to confirm this ''Show Read Filed Emails'' button BUG/PROBLEM/ERROR:
1. I signed in with my Blackberry 10OS device like this:
http://forums.crackberry.com/attachments/blackberry-10-os-f269/338846d1425503380t-gmail-archived-lab...
2. When I set on Gmail account settings "Sync Timeframe" is set to FOREVER and "Sync All Emails Folders" is set to ON
http://forums.crackberry.com/attachments/blackberry-10-os-f269/338847d1425503392t-gmail-archived-lab...
3. And at last I go to devices Blackberry HUB and see this:
http://forums.crackberry.com/attachments/blackberry-10-os-f269/338856d1425505143t-gmail-archived-lab...
As you can see it doesn't matter if "Show Read Filed Emails" button is set to ON or OFF, Blackberry HUB doesnt respond at all, but Blackberry Blend view changes at same second then I press.
CONCLUSION: "Show Read Filed Emails" button ON and OFF BUG/PROBLEM/ERROR for Gmail accounts is confirmed and it STILL NOT FIXED!
Please spread the word to people who have all the power to influence and accelerate processes to FIX this VERY SERIOUS ISSUE or please tell me there could I send this FIX SOLUTION to to get fastest respond and get it FIXED ASAP. THANK YOU!
STILL NO FIX!

Unopened Mail icon shows on BB even though email was opened in Outlook 2007

I have a BB 8350i with v4.6, a BES Server, and Exchange 2003 Server. I use Office 2007. When email is opened in Outlook, I thought it was supposed to show opened on the Blackberry. I believe it used to behave this way. Is there a settting somewhere that needs to be changed? On the BB in Email Options, under Email Recon it says:
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Thanks,
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How do I get the red number of already read e-mails NOT to show up in the iMail icon on the dock? I only want the number of "unread" e-mails to display in red on the iMail icon.

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How to Keep my Email status as Unread in Outlook which i already Read in My BBQ10 with BIS Office 365 Email configuration

Dear Support
I replace my old blackberry with BB Q10 and using BIS configuration for Microsoft Exchange Online Offce 365 Email setup.
I use to check tocheck my email both on Microsoft Outlook as well as in my BB Q10.
My requirement to keep the email as Unread in my Oulook which i already read in my BB Q10. In my old blackberry i was able to achieve this by Turing OFF my WIRELESS RECONCILLATION option in Email option setup.
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Rizwan Ashraf

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