Blackberry hanging

why do my blackberry hangs most often and i have to give it reboot by pulling out the battery and its red led light keeps on blinking during its hanged state

ive had this happen to me too - its a memory leak and the device is confused basically and needs to be reset. static electricity will call this - if this happens regularlyt and ure device is under warrenty, you could try contacting them for a replacment blackberry. This is just my personal opinion on it.

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Blackberry hangs 5secs after start up.

my bb hangs 5 secs after startup. the screen freezes without any key working until i take the battery off or the battery goes down and i reboot. it comes up and freeze again after 5 secs. i have rebooted 10times already. Please can anyone help me....

Wait until it works fine. If still issues encountered, perform Security Wipe. Please see this article:
How to delete all data and applications from the BlackBerry smartphone using the Security Wipe optio...
Thanks.
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Blackberry 8520 curve hangs, suddenly white screen comes and the only solution is to re-insert battery with power source on?

My Blackberry 8520 curve suddenly hangs giving a white screen and when i restart it - the screen remains white. After i put it into charge - then only a successful start is done. So the only solution as of now i have - is whenever my blackberry hangs - i need to remove the battery - insert it again - and immediately put it into charging via USB/Electric-Power. Even if i re-insert the battery - the white screen comes - unless and until i put it into charging Earlier i was guessing - my battery was weak - but no such problem. pls advise.

Hello subodh_jai,
Welcome to the forums.
Try following the steps in this article to resolve your issue. http://bbry.lv/cKy9A0
-SR
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Blackberry 8820 Pearl Address Book Hangs

Hi I have a blackberry 8820 pearl, randomly the blackberry hangs when entering the address book. The symtom is when you press the address book icon the blackberry display appears to hang. However if you press the backup button/arrow all is OK again, all other functions are OK, but the address book can't be accessed.
Removing the battery and replacing it seems to be the only way to gain access to the address book again.
This seems to happen about once a fortnight and I can't put my finger on what triggers it.
Any help appriciated!

Odd. I would make sure you do a regular backup of your BB.
Do you have content protetion on the address book?
Look at Options > Security > General Settings > scroll down to Content Protection, is "Include Contacts" enabled?
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Software updates broke my 8310

I installed the Desktop Manager 5.0.1 B30 Multilanguage - With Media Manager from https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=...
when I ran it, it tld me I had updates. I let it install the updates. At the ned, it gave me an error messages simply stating "fatal error occured" it did not tell me any more. There was no message telling me what the error was! Now my Blackberry hangs with an hourglass and won't boot. What happened? How do I fix this?

Hi and Welcome to the Forums!
It sounds like something went wrong with whatever update is is that you allowed to run...hopefully you already have a good backup or are synching with a desktop PIM...otherwise, your data on the BB (contacts, calendar, etc.) might be lost. See this KB:
KB02696 "Unable to complete loading operation. Fatal error occurred when updating handheld" error displayed when attempting to reload software on a BlackBerry smartphone
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry Desktop v6.1.0 B38 Won't install and hangs on Windows 7 64 bit

I'm new here and would be very grateful for your help.
When i try to install v6.1.0 B38 on my Windows 7 64 bit PC I have problems and it will not install.
It goes as far as telling me that it has installed and would i like to run it.
I then click yes and it attempts to start but just hangs on the grey BlackBerry splash screen and only a restart seems to stop it. Also when I hover the mouse over the logo it just shows the circular windows eggtimer cursor type thing.
I have tried quite a few things with no success and I'm really stuck here and was just wondering if anyone has the same problem and is there a fix for it? I'm at my wits end and ready to try anything.
My PC is in good working order with no other dodgy programs. I tried re installing C++ and that other program but it didn't help any. I'm extremely grateful for your help. As have tried uninstalling and reinstalling many times now.
Cheers
Paul

Hello -- sorry for the no reply...from what you posted, you'd pretty much tried everything...but here is a much more drastic set of steps you can try. For reference, I can attest that it can work just fine on Win7X64...so there must be something wrong that is causing it to fail in your situation, and we'll just have to figure out what it is. Nevertheless, here are my thoughts...
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users).
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM Desktop Software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that manually editing the registry and removing all keys related to Research In Motion, Puma, BlackBerry, etc. to be helpful. Sorry, but there's no way to give you any kind of list...
Others have reported the use of a registry cleansing tool to also be helpful
Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations
3) Get a fresh download of the RIM Desktop Software:
http://us.blackberry.com/apps-software/desktop/
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install the Desktop Software to your PC -- don't run it yet.
6) Install (also to your PC), the device OS package
7) Now run the Desktop Software and see if it is successful.
Hopefully that will get things going again. In the worst case scenarios, it's been reported here that completely rebuilding the Win7 OS from scratch can also work. But, again, each situation is different, so it's impossible to know anything 100%.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software Hangs Sync'ing w/Yahoo Address Book

Blackberry Desktop Software Hangs Sync'ing w/Yahoo Address Book. Calendar and Tasks work fine. There error info is
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: DesktopMgr.exe
Application Version: 5.0.1.28
Application Timestamp: 4afb05f9
Hang Signature: 77b9
Hang Type: 18432
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 431322e564ddf1b2d107192e4b32003b
Additional Hang Signature 2: 71fa
Additional Hang Signature 3: 1245183e49a281fbb1f4e734a2b947a1
Additional Hang Signature 4: 51ea
Additional Hang Signature 5: c407a332a4e592d58b24e44787bfe833
Additional Hang Signature 6: c7f1
Additional Hang Signature 7: 7f8491c82258e0be892f9c1d030bfd62

Hi gbslade,
Considering your issue only seems to be with contacts, I would suspect there may be a corrupt/invalid contact entry in your Yahoo account. My suggestion is to first setup a one-way synchronization from the BlackBerry to Yahoo, then do the opposite. This should indicate where the issue is originating.
As well, check your Yahoo address book for any blank or incomplete contacts. Contacts that are missing a first name, last name and company name cannot be synchronized to the BlackBerry and could potentially cause hang-ups or a failed synchronization. A contact must have at least one of those three fields filled out.
Thanks!
-CptS
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Connect Mobile for RIM Blackberry Playbook hangs while trying to connect to server

We have Adobe Connect 8 (Multilanguage - Portuguese) installed on a server. Connect Mobile for RIM Blackberry Playbook hangs while trying to connect to the server. Hayward Drummond has posted a notice about Adobe Connect 8.1.2 that seems to solve this problem, known as BUG 2886745. I sucessfuly downloaded this update but I´m not sure if it is compatible with Adobe Connect 8 Multilanguage - Portuguese. Does anyone know something about it? I also need to first install version 8.1.1 in order to upgrade to 8.1.2, as remarked by Hayward. Does anyone know where can I download version 8.1.1 (Multlanguage - Portuguese)?

try to install Firefox 8 on top of Firefox 7, or
Profile is a folder which store all your personal data in a safe place
* https://support.mozilla.com/en-US/kb/Profiles
here explain how to backup profile
* https://support.mozilla.com/en-US/kb/Backing%20up%20your%20information
here explain how to restore it
* https://support.mozilla.com/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile

BlackBerry Desktop Mananger for Mac Hangs

When I open the BlackBerry Desktop Manager on my Mac (10.5.8), it hangs and eventually crashes. This configuration has worked perfectly for the last couple years, but started hanging today.
I tried uninstalling, then reinstalling the Desktop Manager, but there was no change.
In my Console log, the following appears before it crashes:
Feb 28 22:42:53 Debras-MacBook-2 BlackBerry Desktop Software[266]: NSExceptionHandler has recorded the following exception:\nNSUncaughtSystemExceptionException -- Uncaught system exception: signal 10\nStack trace: 0xf9c21e 0x953a81cb 0xffffffff 0x9546775c 0x951d517a 0x9508d7e4 0x95114264 0x21234a 0x3af9 0x94ffc42a 0x94f1247a 0x94f12753 0x94ff9680 0x95002ed8
Please help!

Just playing around to see if I could try something different to figure out the "delete 25%" issue. I noticed that you mentioned in your original post that you had set your BB to keep appointments forever. Well I thought that I had done the same. It turns out that I had not! This evening I have set my new BB to keep appointments forever and I have had success in sync-ing. I have made some test entries and they are working out OK so far without any hangups. I am reluctant to say that I have solved my problems with sync and Desktop mgr for Mac but I will try some things over the course of the next few days and see if I go forward problem free. I will report again in a few days. In the meantime, I am keeping my fingers crossed!

Blackberry Z10 get hanged,not starting

My phone get hanged,not starting.remain stick to logo.

Hi aslah and welcome to the BlackBerry Support Community Forums!
Where did your friend purchase the BlackBerry Z10? If you go into Settings>About, can you change the category to BlackBerry Balance? If so, is there an IT Policy name listed?
Thanks.
-CptS
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Blackberry 9320 gets hang while receiving the call

Hello Team,
I have took th Blackberry just 4 days back and i am facing a problem already and it was my dream to buy the blackberry but after buying just after 4 days my cell hangs while recieving the call, only trackpad works and i cannot unlock the phone as well and i have to remove battery and restart the phone to make it work please suggest me what has to be done to make my phone to work properly do i have to take it servise centre or any suggestion which i can do to solvethis issue.... Blackberry is my dream phone and this bug has dissapointed me a lot just after 4 days after purchasing i am facing the issue.. Please help me....
Thank you,
Lohith

Hey lohithkavali,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest reloading the software and then test the issue prior to restoring any data. Follow the steps in this KB article: www.blackberry.com/btsc/KB11320
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Desktop Software hangs ("not responding" error)

I have a Bold 9780 and Blackberry Desktop Software 7, and suddenly the desktop application juts hangs and freezes when I try to launch it. I have tried uninstalling and then reinstalling, going to earlier DM versions, registrry cleans, the lot, and nothing seems to work. Any ideas? At present I cannot synch my BB, which is very frustrating.
Error details are:
Problem Event Name: AppHangB1
Application Name: Rim.Desktop.exe
Application Version: 7.1.0.37 (got same error message with 7.1.0.42)
Application Timestamp: 50ca51de
Hang Signature: 4ac8
Hang Type: 256
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 2: c5a8
Additional Hang Signature 3: c5a83798953f7ff223f78129311590cf
Additional Hang Signature 4: 4ac8
Additional Hang Signature 5: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 6: c5a8
Additional Hang Signature 7: c5a83798953f7ff223f78129311590cf

Hello,
You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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'Preparing Blackberry Hub' hanging after numerous restarts

Months ago, i had a few issues with the Classic having the system memory full spurious issue, where the system memory 'grows' itself until wont function. Occasional top button restarts seem to keep this in check, however, this morning, having had the system mem getting full up msg, i did a restart, as normal using top button, but the hub just hangs. Many restarts later, it still wont function, just says 'preparing blackberry bub'. Any ideas where to go from here?

Im not sure... ! Its so long since i set this up that i cant recsal even what Link is just now? Do i connect it to my laptop and run the software? P

BlackBerry User Tools install hang

Put in the cd on a Dell Dimension 630 Laptop running XP and click 'start' on the Cd and it brings up a new 'blank' window with BlackBerry User Tools up in the top left corner and nothing else. Just hangs there.
Any thoughts?
Thanks.
Zoot.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
The media may be damaged or defective. Download a fresh copy from here:
http://na.blackberry.com/eng/services/desktop/
Also be sure you are logged into XP using an account with full admin rights.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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My Blackberry Curve 8520 hangs.

With my Blackberry Curve 8520 handset when one call is going on and the second calls comes (call waiting) the device hangs. I have checked the device software version from the blackberry's official website and it shows that it is the latest version. Our organisation has provided total 13 of the executives as me and many of us are facing the same problem.
What could be the reason and what is the solution...??

Hi and Welcome to the Forums!
Are any of the affected handsets a totally vanilla device OS? As in, zero add-ons? It could be an add-on that is the culprit...but determining that is a tedious process. My recommendation is to build one from scratch and then install no add-ons. See if the problem happens. Then start slowly adding add-ons and testing each time. Once the behavior starts, you have found the culprit.
If, on the other hand, a truly vanilla BB experiences the behavior, then there would appear to be a problem with the core OS itself. You should double check your carriers DL site for a device OS update (btw...there is no BB official website to check for device OS releases...the carriers control OS releases...RIM hosts some on a RIM site, but the content is controlled by each carrier.).
Please also report back with your carrier and the device OS level that you are using on these HHs.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry hanging

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