Blackberry ID under Options and BB Identity update fails

Hey BB People
I've this BB Curve 8520 for almost 2 years now.
Under Options on the device, there an option Blackberry ID, when I want to go in there it shows "Accessing account information" for a while and then shows me "Unable to update your Blackberry ID account information". What is the reason for this?
I also cannot get into my App World, it shows "A BlackBerry Identity update is needed. Would you like to install it now?" If you select "Yes" then it takes forever and nothing happens. It eventually pops up with "BlackBerry Identity installation failed. Please try again later. (80003)"
WHAT TO DO?????

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB29613 The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message or code, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • Fire fox opens with tabs from preveous session not home page in tools under options and tab general I have start up with home page but all tabs from previous session open instead

    fire fox opens with tabs from preveous session not home page in tools under options and tab general I have start up with home page but all tabs from previous session open instead

    It is possible that there is a problem with the files [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
    Delete [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
    * Help > Troubleshooting Information > Profile Directory: Open Containing Folder
    If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well.
    Deleting sessionstore.js will cause App Tabs and Tab Groups to get lost, so you will have to create them again (make a note).
    See:
    * http://kb.mozillazine.org/Session_Restore

  • I am trying to download the InDesign CS5.5 update and keep getting "Update Failed" "Please contact your Administrator if you wish to apply updates on your machine". I have done this and now have Administrator rights, but I am still getting the message. Ho

    I am trying to download the InDesign CS5.5 update and keep getting "Update Failed" "Please contact your Administrator if you wish to apply updates on your machine". I have done this and now have Administrator rights, but I am still getting the message. How do I apply the update?

    Direct Updates
    https://www.adobe.com/downloads/updates/

  • BlackBerry Curve 8520 - Error logging into App World and with Identity update

    Hi all I wonder if any of you can help me.  I tried several weeks back to do an automatic update for BB App World to upgrade to version 3.  Once I tried, i've never been able to log into App World since.  Here's what it tells me.
    A BlackBerry Identity update is needed.  Would you like to install in now?  Yes/No
    When I click YES..... it says BlackBerry Identity installation failed.  Please try again later.  (80003)
    Can anyone please advise what could be the problem.  Please.  My e-mail address is [email protected] and my pin is 27D44D12
    Thanks a mil.
    Trevor.

    Do you have a WiFi connection available?  If so, turn off your celluar radio and try doing the update with WiFi only.
    Please click the Thumbs Up icon if this comment has helped you!
    If your issue is resolved, please click the solution button on the resolution!
    Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

  • Why do some computers running Firefox 6.02 only display 5 or 6 applications in the "applications" tab under "options" and others show about 25?

    I am running Firefox 6.0.2 on several computers and on several of them the applications tab under "options" only shows 5 or 6 applications while another shows 20-25 applications including PDF which is what I am interested in. How can I get applications to appear on this menu?
    All of the computers in questions are running Windows XP Pro. On the computer with the limited menu if I attempt to download a PDF copy of my bank statement Mozilla opens the PDF rather than opening it with my PDF program. If I attempt to save the file or print it, Mozilla crashes. On the computer which lists all of the apps on the application tab the PDF opens normally using the program which I have selected for opening that file type.

    You can try to disable hardware acceleration in Firefox.
    *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
    You need to close and restart Firefox after toggling this setting.
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    You can check if there is an update for your graphics display driver.
    *https://support.mozilla.org/kb/how-do-i-upgrade-my-graphics-drivers

  • I cannot get my "send link" option undfer the File menu to work. Nothing happens. I went under options and set mailto to my Gmail but no luck.

    I cannot get my "send link" option under the File menu to work. Nothing happens. I went under Tools, Options, Applications and set it to my Gmail but no luck. No error messages, but the Gmail window never launches.

    Phillipp,
    I tried it again using "save link as", and this time it actually worked! I just now downloaded several more using the "save link as" option, and it works perfectly. Thanks. Problem solved.
    Littleberry

  • I clicked on Full Screen under options and now I cannot get it to return to the regular screen. Please help. I have Windows 7, Acer Laptop Aspire.

    Under original start up screen with Firefox in orange at the top, I clicked on options and clicked on Full Screen. Now I cannot get it to return to the original state. What do I do? Thank You.

    What happens if you press the F11 key?

  • IPod options don't save, updater fails to recognise but itunes is fine?!

    Ok, so after browsing the forums for a while, I seem to have an unusual and inverse problem to most of you;
    iTunes functions fine as far as music goes, but any attempt to enable the 'enable disk use' tickbox, or any of the others in the iPod options for that matter, appears to work... But no new drive enumerates in My Computer (no, I've got no network drives contending for the drive letter as is a windows issue), and after disconnecting (manually making the device safe to remove first) and reconnecting the device, all settings I altered are returned to as they were. I've had this iPod for less than a day, and would rather like to carry photos and work files on it too!
    I've tried all five of the suggested five R's, though I can't perform the last of them as the updater/restorer tool (yes, the 2006-03-23 - it's what came with my ipod) says it can't mount the ipod - I guess this is because the ipod isn't to be found in my computer.
    Just one final quirk, when I first plug the ipod in, the screen does say; "do not disconnect", and the drive is found in my computer... That lasts about five seconds before disappearing. I might try uninstalling itunes now and see if that sticks around any longer, maybe I can do a restore if it does... Will report back soon.
    Any help muchly appreciated - these forums aren't really full of encouragement for new iPod owners :S
    Cheers.

    Ok, so that idea popped into my head as I was writing it and I shoulda just shuddup and done it anyway, because that's worked. Yep, uninstalled itunes, ipod acted only as a drive and voila, the updater/restorer recognised it, restored it, and now it's all good.
    Some faith restored
    Cheers!

  • In trying to update itunes to version 10.7 I get messages that older versions of "Bonjour" and "Apple Software update" cannot be removed and so the update fails. Itunes works well on my old ipod nano but not on my new ipod touch? Any ideas

    Any ideas as to how I can update an older version of iTunes to at least version 10.7 given the problems I'm having with "bonjour" and the "software update"?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Apple Software Updateentries and click "Remove", as per the following screenshot:
    Next, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
    http://www.apple.com/itunes/download/
    Does it go through properly this time?

  • Newest Photoshop CC And Bridge CC Updates Fail

    My Creative Cloud app says that I have updates to Photoshop CC and Bridge CC to download, but the updates fail.  I get the following error message "Unable to extract the downloaded files. Press retry to download again (U44M1I210)"  When I press retry it always fails with the same error message.  I tried signing out and back in but it still fails.  Each time it fails the progress bar starts at 50% and fails.  I am on Windows 7 64 bit and the current version of Photoshop I am running seems to be 14.2.1  and Bridge 6.0.1.6 x64.  Thanks for any help!
    Howard

    Found the solution by looking up error messages on the forum.  Have to delete the AAMUpdater file and then retry the doenload and it worked.  Hope it helps someone else!

  • Premiere Pro CC 2014 update and Media Encoder update fail to install

    Hi -
    I've been updating my CC applications. But PP CC 2014 and media Encoder say: "UPDATE FAILED". Naturally I cannot get through to Abobe. Does anyone have a suggestion?
    Harry

    Hi Harry,
    Sorry, chat and phone support are closed on weekends for the video queue. We only have general support open on weekends. It's been this way for years. Sorry if that caused some inconvenience.
    I hope you have solved your issue. If on Mac, you can update NVIDIA drivers in the NVIDIA control panel in System Preferences. AMD GPUs are merely updated when you update OS X.
    Also, please check out the doc that was recommended: Installation failed. Error U44M1P7 | Updates
    If you are still having trouble, contact us Monday through Friday 7AM-7PM PST here: Contact Customer Care
    If you can't get your issue solved, send me a PM and I'll try and help.
    BTW, I am not sure why your post is marked as correct. I do have that ability but did not do that. Sorry for that.
    Thanks,
    Kevin

  • Recent Media Encoder 2014 and Premiere CS6 Updates Fail

    For the past month or so the Media Encoder 2014 and Premiere CS6 updates are failing to install within the App Updater. The error message is U44M1P34.
    What's the solution?

    Here's an extract:
    12/19/14 07:11:50:073 | [FATAL] |  | OOBE | DE |  |  |  | 33680 | Payload 'Adobe Media Encoder CC 2014_8.0.1_AdobeMediaEncoder8AllTrial 8.0.0.22 {843B3BFA-BA88-4788-856E-1289F0846449}' information not found in Media_db.
    12/19/14 07:11:50:074 | [INFO] |  | OOBE | DE |  |  |  | 33680 | :: END TIMER :: [Total Timer] took 750.765 milliseconds (0.750765 seconds) DTR = 255.739 KBPS (0.249745 MBPS)
    12/19/14 07:11:51:075 | [INFO] |  | OOBE | DE |  |  |  | 33680 | -------------------------------------- Summary --------------------------------------
    12/19/14 07:11:51:075 | [INFO] |  | OOBE | DE |  |  |  | 33680 |  - 1 fatal error(s), 0 error(s)
    12/19/14 07:11:51:075 | [INFO] |  | OOBE | DE |  |  |  | 33680 | Win OS version: 6.2.0.0 64 bit Type: 1
    12/19/14 07:11:51:075 | [INFO] |  | OOBE | DE |  |  |  | 33680 |
    12/19/14 07:11:51:075 | [INFO] |  | OOBE | DE |  |  |  | 33680 | FATAL: Payload 'Adobe Media Encoder CC 2014_8.0.1_AdobeMediaEncoder8AllTrial 8.0.0.22 {843B3BFA-BA88-4788-856E-1289F0846449}' information not found in Media_db.
    12/19/14 07:11:51:075 | [INFO] |  | OOBE | DE |  |  |  | 33680 |
    12/19/14 07:11:51:075 | [INFO] |  | OOBE | DE |  |  |  | 33680 | Please search the above error string(s) to find when the error occurred.
    12/19/14 07:11:51:075 | [INFO] |  | OOBE | DE |  |  |  | 33680 | These errors resulted in installer Exit Code mentioned below.
    I'd attach the file but don't see how to do that in a reply.
    - Mark

  • HT1338 Number, Keynote and Pages app updates fail. Says try from Purchases. Same result - fails to download, Why??

    Got update notice for Pages, Numbers and Keynote on my macbook. When I try to install updates ... "failed" message appears.
    Have tried several times.
    Why?

    I have just purchased Keynote 6.2 from the app store and the download keeps failing. I have an iMac running Mav's 10.9.2 Any advice with what could be down to get to my purchase would be great. Thanks very much.

  • CS-5 and CS-6 Updates failed twice

    After deactivating CS-5 & CS-6 from my old PC, I installed them on my new PC.  I checked for updates and there were several.  I tried installing them twice and both times they failed.  The first time I tried installing them all, and the second time I tired to install about half of them.  The Log File said there was an error downloading this update, please try again later.  Do you have any suggestions?  Thank you

    Hi Larry,
    Welcome to the Community!
    Please confirm if you have Adobe application manager or Creative cloud app, re-download whichever you have via:
    Adobe application manager: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
    Creative cloud App: https://creative.adobe.com/products/creative-cloud
    Launch and try to update, if that doesn't resolve the problem then rename OOBE folder to OOBE.old
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    C:\Program Files (x86)\Common Files\Adobe\OOBE
    Restart the machine and check.
    Thanks!
    Ankit

  • When I open a new tab it doesnt bring up my home page. I checked in tools under options and then clicked on General and it shows my home page. What can I do to get it to open with my home page?

    Just need to answer the question above it gives perfect detail to my problem.

    A new tab opens by default as a blank tab (about:blank).
    If that isn't the case then an extension has changed that behavior.
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    You can middle-click or hold down Ctrl and left-click the Home button on the Navigation toolbar to open the Home page in a new tab.
    You can use an extension to set which page to open in a new tab:
    *NewTabURL : https://addons.mozilla.org/firefox/addon/newtaburl/
    *My Homepage: https://addons.mozilla.org/firefox/addon/my-homepage/

Maybe you are looking for

  • How to pick up a specific PPM for a particular planned order ?

    I have created a specific PPM --now How to make a planned order in rrp3 pick up this  specific PPM and cancel the original one ? i don't find a  solution for this in SCC03 in which t code ....can we assign a PPM with a planned order ? Thanks Ohio

  • Webdynpro ALV - Adding an additional row

    Hi Friends, I want to develop an ALV report in Webdynpro ABAP as per the format mentioned in the below link. I want to have an additional row after the subtotal in ALV to show some calculation.As per the format below in the output after subtotaling t

  • CP: I v1.3 Upgrade Switch & Router IOS?

    From everything I've read, it does not look like Prime: Infrastructure is capable of upgrading the IOS of Catalyst Switches and IOS Routers. I just wanted to give a shout out incase I am wrong.            Does anyone know if this feature will be avai

  • Why are commands "grayed out" on edit tab on Elements 9?

    Why are commands "grayed out" (not available) on the edit tab on Elements 9?

  • Crashes whenever I try to copy an item from form to form

    I crash frequently when I try to copy an item from one form to another. Many times, I will be able to copy 2-3 text boxes from one form to the next. On the 4th....crash. I get a image of a text box with a plus sign next to it when Livecycle locks...