BlackBerry Internet Wont Workk !!

so i had this blackberry phone for about 5 months, and the service is Cricket , its a BB 8530, and everything was working until iwas using the internet and it stopped workin, it said '' unable to connect try again later'' i took off the battery and it still say that ! what do i do !!!??!?! thankss ! (=

Hi there!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your wireless service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

Internet wont workk !

okay i had my bb curve 8530 for about 5 months, everything worked until i was using facebook on the web server, but then when i want to logg in or go to any website it, it says '' unable to connect to server,please try again later'' i try again later but it still wont work . so what do i do ?? please anybody know what to do ???

try this:
go to manage connections and turn all connections off. then turn them back on again in a couple of seconds. usually workss!

Blackberry Internet on PayAsYouGo

Basically, i am on Pay as you go with Orange and my blackberry internet has stopped working!
I set it up and paid the £5 i usually do when i want my internet set up. I did this yesterday, i got the varification email/text to say it was set up and i was able to send and recieve bbm's and use my internet whilst not connected to WiFi.
But for some reason it has stopped working this morning? and i cant call up orange because the account is in my dads name, so they wont tell me anything. And i dont live with my dad.
btw, i have a Blackberry Curve 9300.
Anyone have any ideas?

Hello Alice
On your homescreen click on the "spanner" icon, that's your options icon.
Now type "host"......host routing table should be appear onscreen. Click on that and see if anything is there.
On mine it shows something like :
GPRS ZA....
Wifi .......
If its blank it means your service have not come through this will cause none of your BBM, emails and browsing to work.
To fix this : click on your menu key while in host routing table and click "register'.
Once its says " registration message sent" exit from host table and remove your battery and replace it. Also if your batter is very low by some weird chance, remove the battery and connect your charger and now replace the battery.
This will ensure the battery boots up the phone fine. When your is up and running your service books should have now been pushed to your phone.
Check the host routing table to see if your networks bis connection has been established.

My blackberry 8310 wont let me dowload apps

my blackberry 8310 wont let me dowload apps whenever i click a app to download it says my smartfone dont recognise it

If you could please provide some detail as to what you are exactly doing, it would be helpful.
Such as...
Downloading what apps?
Downloading from where?
Do you have the BlackBerry Data Plan on your service provider account?
What is your Operating System loaded to your device? Look at Options > About, third line down beginning with a "v.5.0.x.xxx", What is yours?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Internet Service with Microsoft Outlook Web Access account

I need to switch my 8820 to a new work account. They use Outlook Exchange 2003, but do not support BES. I have access via both regular desktop Outlook and also Outlook Web Access (from a different server). I read the procedure to use BIS in KnowledgeBase KB03133. After entering my email address and password, I get a message that it was successfully set up. But, I get no e-mail messages delivered. When I check the settings, it looks like it is not using the correct server for Web Access. However, I can find no way to manually enter it - I don't get the error message described in Step 5 where I can pick "I will provide the settings." I try to set up via computer but I get a message that my BIS cannot be accessed via HTML and need to set up on my BB.
Any suggestions? Would it work with a newer phone running a newer OS? Do I need to check with AT&T if it supports Outlook Web Access? Thanks in advance.

Hi and Welcome to the Forums!
Lot's of possible variables...here a several other KBs to try:
KB03133How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
KB18567BlackBerry Internet Service cannot connect to a Microsoft Outlook Web Access account using Microsoft Exchange 2007 or Microsoft Exchange 2010
KB15173Locate the mailbox name for a Microsoft Outlook Web Access 2007 email account
KB04804Error message appears when attempting to integrate a Microsoft Outlook Web Access 2010 account
KB02858Unable to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
The trick to getting to the manual settings screen is to provide your valid email address, but an incorrect password...then, it will allow you to manually enter the settings.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Verizon Blackberry Internet Service Client (BIS)- How to create an e-mail Filter

Hello. Thank you in advance for replying to my question. I am trying to create an e-mail filter so that a contact's e-mail messages do not get delivered to my BB and instead just go straight to my regular e-mail account. I understand that you can do this function from the BIS, however when I tried to create an account I received a message that said "please use your device to access the BIS." I did just as the message told me but I did not get the same menu options from my BB as I would have gotten from doing it from the internet. The page only showed a list of my e-mails and an "edit" and "delete" choice for each one. There was no "Filter" button for me to click. I remember a while ago I able to access this page and was able to remove the BB signature (i.e.. "This message is being sent from a BB"), so I know that it was possible to access this page. I do not know why I am not able to accesses it now.
If anyone out there has Verizon and knows how to access the BIS, please let me know how. Or if you know how to create an e-mail filter function, please let me know.
Thank you,
Fred
Solved!
Go to Solution.

Hi there!
To log into your BIS account from a PC/browser (not the BB browser), go to this URL:
https://bis.na.blackberry.com/html?brand=vzw
Enter your BIS credentials and you will then be in your BIS account screen. From there, use this KB to create the filter you desire:
KB04558 Add a filter to a BlackBerry Internet Service account
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Blackberry Internet Service Failure

I am trying to setup the Blackberry Internet Service to access my email server to obviously forward those emails to my Blackberry. Using the web service, I attempt to add my email account, but it always fails with this error: "An error occurred while validating your login. Please check your user name and password." Now I know after numerous attempts that at least one of the times I had to enter that info correctly. This will be followed by an email from the Blackberry server to my email address containing the settings I used. I have my .Mac and ISP emails working with my Blackberry without a problem.
I'll admit I'm an amateur at this, so any help would be greatly appreciated. Thanks in advance.
Eric
Additional info:
SMTP Log
Apr 10 21:49:42 powermacg4 postfix/smtpd[11243]: connect from smtp04.bis.na.blackberry.com[216.9.248.51]
Apr 10 21:49:42 powermacg4 postfix/smtpd[11243]: 2CE95146D76: client=smtp04.bis.na.blackberry.com[216.9.248.51]
Apr 10 21:49:42 powermacg4 postfix/cleanup[11245]: 2CE95146D76: message-id=<[email protected]be rry>
Apr 10 21:49:42 powermacg4 postfix/qmgr[1610]: 2CE95146D76: from=<[email protected]>, size=3440, nrcpt=1 (queue active)
Apr 10 21:49:47 powermacg4 postfix/smtpd[11243]: disconnect from smtp04.bis.na.blackberry.com[216.9.248.51]
Mailaccess Log
Apr 10 21:48:40 powermacg4 imaps[11212]: starttls: SSLv3 with cipher RC4-MD5 (128/128 bits new) no authentication
Apr 10 21:48:40 powermacg4 imaps[11231]: starttls: SSLv3 with cipher RC4-MD5 (128/128 bits new) no authentication
Apr 10 21:48:41 powermacg4 imaps[11232]: starttls: SSLv3 with cipher RC4-MD5 (128/128 bits new) no authentication
Apr 10 21:48:41 powermacg4 imaps[11233]: starttls: SSLv3 with cipher RC4-MD5 (128/128 bits new) no authentication
Apr 10 21:49:41 powermacg4 imaps[11212]: starttls: SSLv3 with cipher RC4-MD5 (128/128 bits new) no authentication
postconf -n
command_directory = /usr/sbin
config_directory = /etc/postfix
content_filter = smtp-amavis:[127.0.0.1]:10024
daemon_directory = /usr/libexec/postfix
debugpeerlevel = 2
enableserveroptions = yes
html_directory = no
inet_interfaces = all
localrecipientmaps =
luser_relay = postmaster
mail_owner = postfix
mailboxsizelimit = 0
mailbox_transport = cyrus
mailq_path = /usr/bin/mailq
manpage_directory = /usr/share/man
messagesizelimit = 52428800
mydestination = $myhostname,localhost.$mydomain,$mydomain, localhost,mail.xxxxxxx.us,XX.YY.ZZ.106
mydomain = xxxxxxx.us
mydomain_fallback = localhost
myhostname = mail.xxxxxxx.us
mynetworks = 127.0.0.1/32,XX.YY.ZZ.106,192.168.225.192/26,XX.YY.ZZ.143,bis.na.blackberry.com
mynetworks_style = host
newaliases_path = /usr/bin/newaliases
queue_directory = /private/var/spool/postfix
readme_directory = /usr/share/doc/postfix
sample_directory = /usr/share/doc/postfix/examples
sendmail_path = /usr/sbin/sendmail
setgid_group = postdrop
smtpddatarestrictions = permit_mynetworks, rejectunauthpipelining, permit
smtpdenforcetls = no
smtpdhelorequired = yes
smtpdhelorestrictions = permitsaslauthenticated, permit_mynetworks, checkheloaccess hash:/etc/postfix/helo_access, rejectnon_fqdnhostname, rejectinvalidhostname, permit
smtpdpw_server_securityoptions = cram-md5,gssapi
smtpdrecipientrestrictions = rejectinvalidhostname, rejectnon_fqdnsender, rejectnon_fqdnrecipient, permitsaslauthenticated, permit_mynetworks, rejectunauthdestination, rejectunlistedrecipient, permit
smtpdsasl_authenable = yes
smtpdsenderrestrictions = permitsaslauthenticated, permit_mynetworks, rejectnon_fqdnsender, permit
smtpdtlsCAfile = /etc/certificates/powermacg4.xxxxxxx.us.chcrt
smtpdtls_certfile = /etc/certificates/powermacg4.xxxxxxx.us.crt
smtpdtls_keyfile = /etc/certificates/powermacg4.xxxxxxx.us.key
smtpduse_pwserver = yes
smtpdusetls = yes
unknownlocal_recipient_rejectcode = 550
PowerMac G5 2GHz DP Mac OS X (10.4.9) PowerMac G4 DP Server

UptimeJeff,
Thank you for the prompt reply. I will post my IMAP config tomorrow when I am home. As far as the authentication goes, it appears that BB is using RC4-MD5. Am I correct? There is no way to change that on the BB end as far as I know. Can the OS X mailserver use RC4-MD5? Currently I have only Kerberos and CRAM-MD5 enabled.
Eric

Blackberry Internet Service account

Hi everyone,
well, despite trying, this newbie couldn't get on with her Blackberry so has returned it to the shop and gone back to using her sad little nokia. I wanted to ask one quick last question before saying goodbye.
When I first set up my Blackberry, I created a Blackberry Internet Sevice account online. For the life of me, I can't remember exactly why I did this, but anyway, I went to the Blackberry Internet Service login screen (in an attempt to delete the account now that I've returned my phone), but it didn't recognise either my username or my password. It's not a big deal, but I'm a tidy soul and would have liked to delete the account. My question is this: I wiped my Blackberry before returning it and have subsequently changed the passwords to my email accounts: if I do still have a BIS account somewhere, will Blackberry, in theory, still have a link to my email accounts? I'm hoping not.
A special thanks to JSanders who helped me out when I was having problems.
Bye now,
Eve
Solved!
Go to Solution.

Hello,
You have done almost everything necessary to keep things clean. Changing your actual email passwords will prevent BIS from accessing those accounts, even if a BIS account should still exist. To truly eliminate the BIS account, you need to contact the carrier through which you created it...the carriers manage BIS accounts for their customers. See this KB for all steps that need to be carried out when transferring a used BB:
KB05099Steps to take before selling or after buying a previously owned BlackBerry smartphone
As to why you first created a BIS account, see this FAQ:
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
The last account in the list is the BIS-level account...you need BIS to enable those services.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My blackberry scroller wont click or scroller!

My blackberry scroller wont click or scroll! I have phoned blackberry and they want to restart it so I wanna see if there is anything I can to fix it to prevent them doing that!
I tried taking out the battery and clicking five times, it works but it broke again then that didnt work again!
I also tried putting a piece of tissue between the sim card and the battery and it work but again when is stoped it wouldn't work again!
I have taken to battery in and out soooooo many times and I left the battery and the sim card out for the whole night and part of the day!
Does anyone have any other ideas?
Thanks alot!

Hi Livvy00,
Welcome to the BB Community...
Since ur having a BB 9300(as mentioned in ur profile), its a trackpad, not a scroller...
The things that u have already tried does works at times(as it did in ur case too) but those are a temporary solution...permanent solution wud be replacing the trackpad...do take ur BB to a BB service center and get it replaced...
NB: do take a backup b4 that cz after replacement, ur OS wud be reinstalled.
with regards
simply abhik...
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html

I want to buy an ipad, but i was wondering if there is a way to use my blackberry internet with the ipad

i want to buy an ipad, but i was wondering if there is a way to use my blackberry internet with the ipad

Google can be your friend. Watch this YouTube video as it appears you can tether a Blackberry to an iPad.
http://www.youtube.com/watch?v=cFk2ctOKtpE

I have downloaded updates for microsoft office and now the internet wont work - any ideas?

I have downloaded updates for microsoft office and now the internet wont work - any ideas?

If you want to simply do a 'fresh' install (versus wiping out all of your data and doing a 'clean' install) simply boot to your Recovery partition (hold down the Command and R keys whilst booting) and when the Recovery screen appears, elect to freshly install OS X.
Don't know that will solve your problem, though... did you do the 'automatic' update or download the update as a disk image (.dmg)? I wouldn't think that would be causing your problems...
Clinton

Im connected to wifi but the internet wont work?

im connected to wifi but the internet wont work how do i make it work

Go to settings, then wifi. There, you can choose a wifi router and if needed, enter the password. You haven't provided any details in your post. Are you trying to connect to a home network? A commercial network?

The internet wont work when I use My wrt300n v 1.1

I can connect to the router but the internet wont work but just with the modem it works

Who is your ISP....?
What settings you have done on the router....?
If your Internet Service Provider is Cable follow this link to configure the router.
If your Internet Service Provider is DSL follow this link to configure the router.

KB05133 - Email reconciliation features for BlackBerry Internet Service

There are lots of questions about what reconciliation features / functionality options there are with BIS ... well, from the horse's mouth, here we go:
KB05133 - Email reconciliation features for BlackBerry Internet Service
I tried to copy / paste the table but I'm not nearly savvy enough to successfully do it; so, click away!
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.
Get busy living, or get busy dying.
http://blog.port3101.org/hdawg/

Hi
drastikbb wrote:
In the second set of instructions, going directly to the BIS web page, I cant get past the login page, I have tried to register, I have tried to login, I have asked service provider for passwords and I get one dead end after another, I cannot login nor create an account to login to the BIS web site.
Any help would be appreciated, after 10 years as a loyal Nokia user I am now hoping that the decision to move to BB was not one I will live to regret.
Regards
DS
When you go the BIS account on the PC, is this the place you were told to go by your service provider? My own has my carriers' logo on the page and they provided me with the login details whilst I was on the phone to them. It is THEIR responsibility to set up your BIS and to assist you.
Whether you try OTA or on the PC, you must have access to your BIS and when you finally get it, setting up the email couldn't be easier.
I cannot see why upgrading to OS 6 would affect email set-up but as you suggest, the option to put email server details in may have been removed. They are not necessary with BIS.
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

My notebook cord recently short fused the office. I have replaced the cord and the computer seems to working fine, except the internet wont work. It states it is connected in the network preferences. can any one help?

My notebook cord recently short fused the office. I have replaced the cord and the computer seems to working fine, except the internet wont work. It states it is connected in the network preferences. can any one help?

Hi LanaJay84,
If you are having issues connecting to the Internet from your Mac, you may find the following articles helpful:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection
http://support.apple.com/kb/ts1317
Regards,
- Brenden

BlackBerry Internet Wont Workk !!

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