Blackberry IP address blacklisted

Yesterday while testing sending emails from my Blackberry (BB) to colleagues in my company I found that nobody had received them. Investigating further I found they had been quarantined by our spam filter. I 'released' them which then automatically added the IP to the 'white list' so emails from my BB
with the same IP address will get through.
However I wondered why the BB IP address had been blacklisted. This morning I asked our external IT service people to look at the emails that were quarantined yesterday. I also sent another email to them this morning to see if emails from my BB get quarantined by a different company's spam filter.
Sure enough my email was quarantined - and for the same reason; the Blackberry IP address is blacklisted. I have pasted a copy of the email below so you can see the spam filter's reason for rejection.
I now have a constant concern that emails from my BB could well be simply going into the recipients quarantine or just be deleted so they never receive them. From my business's perspective this could be very serious. As I understand it, RIM allocates IP addresses dynamically so it might be that the one I seem to have been assigned for yesterday and today is the same. Will this change at some point to a non blacklisted IP address? Is it likely to keep happening on a more or less random basis? Can RIM ensure that it won't occur in the future?
Date: Fri, 19 Nov 2010 11:03:46 +0000
Content-Type: text/plain; charset="Windows-1252"
MIME-Version: 1.0
X-Server: LogSat Software SMTP Server
X-SF-RX-Return-Path:
<SRS0=t50ig3=SU=develin.co.uk=[email protected]>
X-SF-HELO-Domain: smtp09.bis7.eu.blackberry.com
X-Rejection-Reason: 21 - 557 Your IP 178.239.86.1 is currently listed in SpamFilter ISP's Distributed Blacklist. Please see http://www.logsat.com/SFDB/why.asp for details.

This KB contains the documented IP ranges that must be allowed:
KB11036Firewall and connection requirements for the BlackBerry Internet Service
RIM cannot control what others do concerning blacklisting...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry IP address blacklisted

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