Blackberry keeps turning off! UGH HELP
My blackberry has been doing great for a year, but 2 weeks, I would fully charge it all night, and then it would shut off after about 2 hours, even if I didn't use it and I would have to put it in the charger for it to work again. Now, it's shutting off after FIFTEEN MINUTES of using it, and when I put it in the charger and it goes through the whole 3 minute restart, the battery says it's full, and again keeps closing after 15 minutes. I haven't download any new apps or anything, so can anyone PLEASE help?
Hey Daliadalia,
Welcome to the BlackBerry® Support Community Forums.
I would suggest to do a clean reload of the BlackBerry® device software as shown here:
How to perform a clean reload of the BlackBerry® Device Software for Windows
http://btsc.webapps.blackberry.com/btsc/KB11320
If the issue still persists after the clean software reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!
Similar Messages
-
My blackberry keeps turning off
hi i have had my blackberry for a year and 3 months and for the past 6 months i charge it and within 30 mins of my phone being on it shuts it self down and when i charge it again it reboots it self and takes forever. I have even went out and bought new battries for the phone but it is still doning the same thing. I have looked at the mannual and still nothing. should i send it back to blackberry or just get a new blackberry
abigailknowles wrote:
my blackberry curve 8250 also has this problem but you solution isnt working!
i havent downloaded any new applications.
every day this week when i have used my phone the screen has suddenly gone white for no apprent reason. after a few battery pulls it usually works ok again.
but today it went black not white althought after a battery pull the white screen is back and i cannot get the phone it stay alive. any idea's how to fix it?
Hi and Welcome to the Community!
In your case, you should try booting into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
When successful (it may take you a few tries to get it right), be sure to get a good backup of your BB. You should probably then do a clean OS reload...here's some methods:
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for each model. Please use those as reference as you proceed.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
You also could download, to your PC, the BBSAK utility (BBSAK.ORG)...that can sometimes help you with wiping and reloading your BB OS when other methods cannot succed.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
My iphone was updating to IOS6 from IOS5, then I thought by turning off my iphone it will cancel the update. It did, but now it keeps turning on but not compleely only until the apple sign shows up then turns off. Help please!
You will have to try putting it in DFU mode and allowing it to update. Once it has begun, you can't stop it.
-
i need help!!! my iphone 3gs keeps turning off once every 2-3 months or so, but now i cant fix it!! i have it stuck in recovery mode but everytime im about to finish with the process error -1 comes up!!! please heellpp!!!
If the iPhone was hacked or jailbroken, can't be discussed.
If no, see post above ^^. -
IPhone 4S latest software keeps turning off
My iPhone 4S was overheating a week or so ago, I was holding it and it got awfully hot so I put it down and left it for a few hours.
A day ago, it turned itself off out of nowhere, I turned it back on and when I went to use it, it would keep turning off and on and freezing,
Finally today it wont turn on, it gets to the start up part (black with white apple logo) and freezes and wont get any further.
Help?Hey,
Thanks but all ready tried that.
I took it to apple and its a problem with the latest software update, it wouldn't even let apple run a diagnostics.. It fried the whole thing lol. Caused from the battery so be sure to check your battery guys :) -
My blackberry keeps tuning off
Whenever i listen to music my phone just turns off. the screen either goes white or black and now it wont turn back on at all ive tried taking the battery out but it just loads for a few seconds then turns off again. help!!!!!!!!
Hi lucyd
Welcome to BlackBerry Support Forums
From what you described it appears that you should try a new battery,to see if that's a battery issue . Have you tried that ? Or start your device on Safe Mode , then play the same ,see if your device turn off itself.
KB17877 : How to start a BlackBerry smartphone in Safe Mode
If even on safe mode it trun off then you might have to replace your Battery with a new one.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it. -
iPhone 3GS keeps turning off/shutting down. After numerous attempts I've managed to get it on again. Any ideas - could it be battery? Suggestions welcome.
Try forcing the phone into recovery mode and restore as a new device.
Follow these steps:
iOS: How to back up your device and setup as a new device
http://support.apple.com/kb/HT4137
Doing this will help eliminate any possible software issue that could be causing this. Setting up a new device will bypass a backup with possible data corruption.
If the issue continues after this, you should contact Apple for service for the phone as it will very likely be a hardware issue. -
Why does my ipod randomly keep turning off
my ipod keeps turning off and automacticly turning back on i have just synced it with itunes.
when im on my ipod when i enter a app it randomly goes back to the home screen it aslo painfully slow
i need help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If it still occurs that indicates a hardware problem. Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
My mac book pro keeps turning off, and its fully charged!?!?!
its is fully charged!?!? and yet it keeps randomly turning off, please help me...
Is it fully charged? What does System Information>Hardware>Power indicate?
-
My 7th generation iPod nano keep turning off by itself
My 7th generation iPod keeps turning off by itself. I've checked on the internet that i have to make sure the headphone is plugged perfectly and it's totally plugged but my iPod keeps turning off every second. I also have restored it, when it was restoring it didnt turn off, but when it finished, it started to keep turning off again. May anyone help me to resolve my problem?
If you still not reached 1 year, run to apple store and change it. I have same problem, but during running and stop not often like yours but only one time.
-
My sound keeps turning off and then gonas back on and also its ending my calls when i got full sigal
Hi
could you please help me as my sound keeps turning off and then gonas back on and also its ending my calls when i got full sigalHi john00000001,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
Cheers,
- Judy -
My ipad 2 keeps turning off and on
So my little brother is playing with my ipad 2 and he keeps playing until the battery is drain to 5%, when I try to charge it, it turns off(or shut down), normally I think it is common 'cause of the drained battery, but when I charge it, the big battery logo with red lines(indicating that there's only few battery power left) showed up( I think it's charging) and without turning it back on, the apple logo showed up, and I think it turn on automatically, but when the moment it turn on, it keeps turning off again...This problem keeps repeating from the big battery logo and turning off again.
I dont know how this is happening, This is the first time this happened.
The only reason I'm thinking is, "does my ipad battery or my charger is slow in charging and when it charged a few percent of battery and turn on again it drains the charged battery again?" Any help is appreciated, And sorry for my bad english( english is not my mother language). Thanks in advance..Hi GreeD28,
Thanks for visiting Apple Support Communities.
You explained the situation very well, and it sounds like you are seeing this image flash on the screen when charging your iPad:
If so, you may just need to let your iPad charge for longer before using it, as explained in this article:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
This image means that your device is charging.
It's important to note that if the battery is extremely low on power, your device may display a black screen for up to two minutes before one of these images appears. Continue charging for at least 30 minutes, or until your device is fully charged.
If you have charged your iPad and it still shows the screen above or turns off after the Apple logo appears, try these troubleshooting steps next:
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge for up to 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue is persists, please contact Apple Support.
Best Regards,
Jeremy -
Since updating to ios6 my 4s keeps turning off.
Since updating to ios6 my 4s keeps turning off, has 5% last time had 18% battery and says connect to power, comes straight on with 18% still!
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
HT201401 Why does my iPhone 3G keep turning off by itself even when it's not dead?
My dad had his iPhone 3G and gave it to me when he had an upgrade. He never had the issue of it turning off by itself, but when he gave it to me, all of a sudden it decided to turn off by itself even when it was on like 80% still.
I took it in to the Apple Store near me and they said that I had too much "stuff" on it, mostly music.
So, I completely redid my phone. I reset it completely so that it looked like a completely new iPhone. And then downloaded only 12 apps and 195 songs. And, only about 50 pictures. (This is an 8 gig by the way)
Right now, there's less than 4 gigs on there so far meaning I still have more than half of my phone to fill. They guy at the store said it needs 2 gigs to run.
SO, it should have started working since theres way less stuff on there now, and more than enough space to run. Why does it keep turning off still though?
It's so annoying and inconvenient. If anyone could help it would be SO appreciated.
THANKS!!Basics from the manual are restart, reset, restore from backup, restore as a new device. Go through each step in succession until your issue is resolved.
-
How do I fix my iPhone 4 that's keeps turning off and on
My phone keeps turning off and on. It will show the boot logo and it will dim like its going to the lock screen, but then it will show the loading wheel when turning off. Then the process repeats. I trued restoring but in recovery mode its gets error 21 at the step of getting iPhone ready to restore. Then I tried to do it in DFU mode and it gets stuck in waiting for IPhone. I have tried changing cables that hasn't really worked and I tried updating everything. Please help!!!!!!
Sounds like you have a hardware problem. Take it to an Apple Store for evaluation.
Maybe you are looking for
-
Hello everyone. I recently bought a used MacBook Pro (Mid 2012, running OS X Mavericks) as my first Mac, so maybe it is really easy but I cannot figure it out myself. I am really satisfied with the product, the only thing that is bugging me is that t
-
I need to lock a Row when a users enters some editing JSP until the user finished doing changes, while the other users (using VOs. created on the fly, and SQLJ) **DO NOT** have to get access to that Row. From a bean used in a JSP or in My AppModule H
-
HT204053 how do i copy all my exchange contacts to icloud.
How do i copy my exchange contacts from my iphone to icloud
-
Use of Groupspace in Weblogic 9.2
Hi Everyone I make a testGsPortal.portal in my Workshop for Weblogic environment and in its placeholder which is two colum layont i placed Calander on right placeholder and task on left one, then make it .community file by right clicking on it. Now i
-
My exchange has recently been upgraded to ADSL2 - ...
Hello, I signed up for BT Total Broadband just over a year ago and I was connected at 8,128 Kbps on ADSL Max because that was the best my exchange offered. However, according to Sam Knows, my exchange has recently been upgraded to ADSL2. I tried ru