Blackberry LED light keeps flashing red

Yesterday Vodacom Care gave me a new Q5 device - i had a Q5 for 2 months and the phone just went dead - so they replaced  it . Now  my Q5 LED light keeps flashing red and it's a NEW PHONE ??? - make it stop please !

Hello,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps below to try and bring the BlackBerry Q5 back to life:
Ensure that BlackBerry Link is installed on the PC or Mac OS
Ensure the computer has an internet connection.
Launch the BlackBerry Link Software.
Note: A backup of the BlackBerry device should be tried before a reload.
Turn off the BlackBerry device. Make sure there are no flashing LEDs and that the LCD is not still being lit by the backlight. If there are any flashing LEDs, hold the power button for 15 seconds until the LEDs stop.
Connect the BlackBerry device to the computer.
When prompted with Cannot communicate with device, click Restore and then click yes allow the update to be downloaded and installed on the BlackBerry device.
If the restore button is not seen press the vertical dots in the lower right corner of BlackBerry Link and select disconnected device.  Highlight the disconnected device you are working with and attempt steps 4 to 6 again.
If the issue still persists, then I suggest contacting your network service provider for repair options. 
Let me know if you have any more questions.
Cheers.
VIA | ViciousFerret
http://supportforums.blackberry.com/t5/BlackBerry-Z10/BB-Z10-Died/m-p/2230087#M10125
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