BlackBerry Link (Mac) not synching music files or backing up!

I was really hoping the new desktop software would be better, but I am having huge issues:
1. Everytime it tries to backup, I get an error message that first says "Communication Error" and then "Backup Failed".
2. My entire music library appears to have synched with iTunes, i.e., the folders and genres and playlists and number of songs etc. are listed on my phone, but when I try and play the music on my phone, I get the message "The file can't be played due to an unexpected error. (10)"
HELP!

I reinstalled BB Link and music synching *seems* to be working... Still no luck with backing up!

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No luck. I tried with iTunes and iPhoto closed and it says it's syncing... then after some random amount of time iTuens opens for no reason and stays open. iPhoto will also open and then quickly close. I don't have iCloud set in iPhoto. Tonight I tried the whole process with my WiFi turned off on my laptop, which is my only Internet connection. It moved along for a little bit, and then just stops. ALL my music files are standard MP3, so I have no clue why it doesn't work. Im trying to copy everything use USB Storage mode now, just so I can have stuff on my phone. Surely BlackBerry can fix this? I've seen other people also having lots of issues with BlackBerry Link.

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Hey Felix007,
Welcome to the BlackBerry Support Community Forums.
Did you create a backup prior to the update of the software? To check go into Device at the top, and click on restore. If it does show a backup file there then you can restore your email messages. If not, then you will not get the emails back.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

How do I use one external HD for two Macs to play music files?

I have an External HD linked to my iMac with all my music files. I want to use that same portable Ext HD to use with my MacBook.
Changing the location from MacBook/iTunes Preferences doesn't work, nor does File>Library>Organize Library. The music files don't show up in iTunes. I'm on iTunes 10.6.1.

On each computer:
Open iTunes. Select Preferences from the iTunes menu and click on the Advanced icon in the toolbar. At the top you will see a box showing the path to your iTunes library. Click on the Change button, navigate to the location for the library on your external drive, select it and click on the Open button. Note this permanently changes the library's location on that computer. That means you cannot access your music unless the external drive is connected.
If you don't want a permanent change, then press the OPTION key and hold it down while you launch iTunes. iTunes will then prompt you to select the library you wish to open for that session.

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I can not copy .mp3 files to iPad from my home computer
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ITunes not finding music files

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Well, you have a couple options. First shut down iTunes. Then unmount your HD. Then mount your external HD again, then after it pops up on your desktop, launch iTunes. Any files iTunes has that points to your ext. HD should play just fine.
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60gb iPod does not see music files on my external HD

I'm going nuts trying to figure out why my iBook does not see the music files on my external HD.
I have a 250gb external hard drive (that I put together with an enclosure and HD I bought from Tiger Direct). I have the hard drive hooked up to my G3 iBook via Fire Wire. The HD comes up on the desktop, but none of the files are seen. Now, when I take the same HD and hook it up to my Windows PC, all my music is there.
I really don't want to have my iPod hooked up to my PC. My G3 is too small to hold all the music. I need to have the external HD to handle all the music for my iPod.
How do I accomplish this on my G3?
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iBook G3 Mac OS X (10.4.7)

Hyphen says:
[The] drive can be formatted as fat32 and be read/written by macs. He could also partition it, one partition as hfs+, the other as fat32. This can be done from disk utility.
The NTFS format (windows) has only read support for OS X.
How did s/he copy the music on the external drive? Was the music on his/her pc? If yes the hierarchy may be different for the pc version of iTunes library, or is it that he can't find the files even from the finder?
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http://www.asy.com/
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Blackberry link will not install on windows 8

New Laptop: Samsung core i7
Up to Date Windows 8
link software: 111_b020_multilanguage
and i get the following during installation
Any thoughts how do i get this installed ??????????
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hey cnagy,
Welcome to the BlackBerry® Support Community Forums.
Please try the following:
1. Disable UAC (User Account Control) if enabled on the computer.
2. Download and save BlackBerry Link from www.blackberry.com/blackberrylink.
3. Run the installer as Administrator.
If this fails, please provide the installer error you receive.
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Link will not install on Windows 8 (64bit) Laptop

Hi,
I'm trying to install Blackberry Link onto my laptop which runs Windows 8 (64bit) but with no success.
From the Blackberry.com website I download the file "100_b075_multilanguage" (have tried both hitting 'run' and saving it then hitting 'run').
After a pop-up window titled "configuring installshield" that contains a progress bar (which does not progress) another pop-up window titled "Windows Installer" appears.
The first line of this new pop-up window says "Windows Installer V 5.0.9200 16384".
The second line says "msiexec /Option <Required Parameter> [Optional Parameter]".
There is then a load of text showing Install Options / Display Options but no means of selecting any of these options.
At the bottom is an OK button and when I press this the process stops and throws me back to the laptop's windows home screen.
Things I've tried without success: -
Disable anti-virus
Amend User Account Control setting (UAC) to 'never notify'
Restart laptop in 'safe mode'
Reinstall Windows 8 from built-in recovery partition
Would appreciate any help / suggestions as to how to fix this and get Blackberry Link installed.
Thanks, Dave.
Solved!
Go to Solution.

Hey wadhurstdaisy,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I suggest following the steps in this KB article as it pertains to the same thing in BlackBerry Link: www.blackberry.com/btsc/KB19300
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

BlackBerry Link (Mac) not synching music files or backing up!

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