Blackberry link media sync problems

Hi Blackberry Support,
First of all, it's interesting that RIM brings a new style smartphone Blackberry Passport to gain additional market shares but the support has a structure for lifestyle people. In case of the main goal to develop extraordinaire products for business users i think is this not right way to get these customers.
Now to the sync problems, the using Plattforms are used:
MAC OS X 10.10.1
Blackberry Link Version 1.2.2 (Build 11)
Blackberry -8C40 / Software Version 10.3.0.908
Following bugs will be found:
1. to sync music from mac to passport are partly not operate (from approx. 100 titles are 60 on the device, sometimes nothing)
2. to sync calender & contacts are not operate in both ways
3. to make backups from the device sometimes operate
4. to sync videos - only self made videos operate not iTunes movies
5. the hole programm sometimes shut down by error report (Apple defect note is available)
So please give me a advise or a solution to resolve the Problems.
Cheers
Qualityman

Hi Guys and all the customers out there,
Answering the Question after 10 days discussion to resolve the issue in case of Blackberry Link with Blackberry support is definite "NO" not at all!
5 up to 8 Support People are communicate with me in case of the issue. Nearly nobody read the informations that i get from me. Again and again they ask me the same and i repead the same question "Did you read my message" but nothing more going on. Whatever grow with an support over 140 signs platform named Twitter?!
My experiences over 4 weeks with Blackberry Passport and Blackberry Support exhibits, the device including the operating software are good. The support are not goal-directed, it is more an sorts of stall to winning time to resolve the issues in the backround. These are against the customers unfair and untransparent.
It would be better to say, yes we have problems with our link software and we will resolve it asap.
The Company spins with this politics, the costumers decline this and sell the device or changing to another system.
This is the main challenge for RIM to come back in the market!
So for erverybody, before you desides to buy a blackberry device, take a accurately view to the supportforums!
With this in Mind
Qualityman
Dipl. Qualitymanager NDS HF
MAS Quality Leadership

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Hi Guys, Hi 3rugger,
I'm having the same exact issue but it's driving me insane.
I tried everything to get it to work but I keep getting the same error message:
BlackBerry Media Sync failed to connect to your BlackBerry device. Click Connect to try again or Cancel to disconnect.
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Well I am disappointed also, that method does not work 100% of the time but most every time it does.
I wish I had your laptop in my hands, it is weird you did not get the initial setup, I have done this a few times and tested it myself with my laptop and Z10.
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Should work on an external drive.
You should post your log. They need it to solve these issues.
Located at %appdata%\Research in Motion\BlackBerry Media Sync\Logs

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New BB user, overall happy, but getting balder and not as a result of male pattern baldness.
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Removed battery
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MTP is on
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V4.7.0.76 – carrier is Telus – platform 4.0.0.96
Media version 1.1
Desktop Manager v 5.0.0.11
BB Device manager v 4.7.1.11
BBDevMgr v 4.1.0.11
Application Loader v 5.0.0.18
Device software v 4.7.0.122 (platform 4.0.0.153
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  [30000] (06/08 17:51:18):{1} Current Date: 2009/08/06
[38035] (06/08 17:51:23):{6} (No update instructions found for the currently installed version.)
[38036] (06/08 17:51:24):{C} (3061EE78: Connected)
[50002] (06/08 17:51:26):{C} (BlackBerry Connect: Finished)
[38050] (06/08 17:51:26):{9} (LoadDataSource: Started loading WMP)
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Looking for more suggestions
Thank you
QB
Solved!
Go to Solution.

Does your Windows Media Player have any music in the library?

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bmeacham wrote:
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Re: Sync problems with Tour on PC

I'm having the same problem and don't understand the reply. I'm switching from a PalmPilot where I could sync and print my calendar on Outlook to the BlackBerry and I can't get a hard copy. Frustrated! Please help.

LindaA wrote:
I'm having the same problem and don't understand the reply. I'm switching from a PalmPilot where I could sync and print my calendar on Outlook to the BlackBerry and I can't get a hard copy. Frustrated! Please help.
Hi there!
We are going to have your post split off into a thread of its own...I suspect your issues will be different than the OP.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Media Sync Doesn't Work for Mac

"Whether it's a specific iTunes® playlist or a random mix of tunes, it's easy to sync the music from your Mac computer to your BlackBerry smartphone."
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Hey ARM77,
Welcome to the BlackBerry Support Community Forums.
There is a few things I will suggest to hopefully fix this issue for you.
1. Is mass storage mode currently enabled when you hook your BlackBerry to the Mac? If not please read KB13564.
2. Is your iTunes updated to the very latest version?
3. Verify that your media card has a sufficient amount of memory available for the playlists. To check this, perform the following:
In BlackBerry® Desktop Manager, click Device Options. On the Media tab, decrease the amount of memory that is kept free for files other than your music files.
than your music files.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry link media sync problems

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