Blackberry Link neither works nor installs new version since mandatory device upgrade

I am not able to use Blackberry Link to connect my Z10 to a windows pc.  I tried installing new drivers from my device and from the website, and these will not install.  I receive error code 2147023636.  I have spent over an hour just trying to find a way to ask a question of your support team.  I need to be able to use the link to backup.  I need this to be resolved quickly.

Hello Jimmiebenoit,
Thank you for the details of the issue you are experiencing with YouTube videos in the FaceBook app.  You have taken some really great troubleshooting steps already, most of which are included in the article below. 
After uninstalling and reinstalling the application, the final step is to contact the developer:
7. If the issue is still unresolved, contact the developer
If you continue to experience the issue, contact the developer of the app for further assistance:
Find the app in the App Store.
Open the app's page, tap Reviews, and then App Support.
You can find the full article here:
iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
Thank you for using Apple Support Communities.
Best,
Sheila M.

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