BlackBerry Link 'Restore' option is greyed out

I ran the latest BlackBerry 10 OS Update on my wife's BlackBerry Q10 last night. It seemed to work properly. However when my wife went to use her phone this morning it was at the Setup screen and all of her information has been lost.
Needless to say she is quite upset with me.
She tried to do a 'Restore' from BlackBerry Link after going through the setup on her Q10 but the "Restore' option is greyed out.
Please help!
Solved!
Go to Solution.

When you see your Q10 connected in the tab at the bottom of the screen, click on it.
Then click on the Settings gear icon at the top right of the Link app screen.
Then, in the far left panel, you should see the Backup & Restore options, do you?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

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