Blackberry Link will not copy my transfer data to my z10

The error message i receive is:
"Data could not be copied to your device due to the following errors:
- There could have been a problem with the device or connection during the restore. Verify that the device is turned on and connected. "
Yes my Z10 is turned on and connected. And BB link was able to transfer data to from itunes earlier.
I'm trying to get my data off my BB Curve 8900. Someone please help.
The error message displays right after i've clicked on the picture of my device. BB link show the message, "preparing to transfer data", then it fails with the above useless message. Oh and I've tried this on my Mac OS and Windows 7 OS (my OS's are setup on a Macbook Pro as dual boot).
Thanks in advance - Derek

Hello dbess,
Welcome to the forums.
Please contact your mobile network provider and ask that your case be transferred to BlackBerry for investigation.
-SR
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Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
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Hey cnagy,
Welcome to the BlackBerry® Support Community Forums.
Please try the following:
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2. Download and save BlackBerry Link from www.blackberry.com/blackberrylink.
3. Run the installer as Administrator.
If this fails, please provide the installer error you receive.
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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Hey duraglas,
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Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
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Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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