Blackberry Link will not Mount Z10 Drives

I have connecteced my Z10 to Blackberry Link. Each time I get the same Connection error message. Connection Error. "There was a problem accessing the drive in this device. Disconnect and reconnect your device, and try again."
No matter how many times I reconnect the same error occurs It has always worked before and I am not sure what it gong on now......Link will not mount my z10 drive and I think that is were the problem lies....even though I get this error I can still back up my z10 and also I can still sync with outlook.... I am complete lost in why link will not mount my z10 to show the drive. I have windows 8.1 installed

Thanks for the reply Fyip.... i have checked my device manager and blackberry show up fine and it tells me that the latest driver is installed. After fighting with this or over a week i have reformatted my laptop and reloaded the software on my z10 and bb link will still not mount my device drives.....after getting very frustrated and searching the world wide web i found this article...http://www.patchworkoftips.com/fix-usb-storage-mounting-bb-z10/2380/ It tells me to disable the wifi on my z10....first i thought strange becuase i never had to do it before but i am desperate .......wow bb link was finally able to mount my z10 drives and make them usable on my laptop.....what a odd issue but it is finally resolved....in order to get bb link to see the z10 drives and mount them i have to turn off my wifi connection on my z10
Thanks

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Hey duraglas,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question and providing so much detail. The install wizard is using Windows installer program and MsiExec.exe appears to be crashing. Since this is a component of Windows installer not functioning correctly, please contact Microsoft to further advise on next steps. In the meantime, if possible try installing and using the BlackBerry Link application on another computer.
Let us know if you have any additional questions,
Cheers,
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Blackberry link will not install on windows 8

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Up to Date Windows 8
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Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
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Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hey cnagy,
Welcome to the BlackBerry® Support Community Forums.
Please try the following:
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Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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Go to Solution.

Hey wadhurstdaisy,
Welcome to the BlackBerry Support Community Forums.
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I suggest following the steps in this KB article as it pertains to the same thing in BlackBerry Link: www.blackberry.com/btsc/KB19300
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Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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Hello dbess,
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Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Firewire drive will not mount on PowerBook

Firewire drive will not mount on PowerBooks
Posted: May 2, 2006 8:09 AM
Reply Email
Hi All,
A friend of mine has a Titanium Powerbook G4 500's with 640mb ram and OS 10.2. She has purchased a Fantom Drive 120gb Firewire drive to back up her work. The drive will not mount on her machine. It will mount on my G5 running 10.3.9. I went to the Fantom Site, and all I could find was a link to Apple's site on Tiger.
She bought a set of Panther disks and wanted to back up all of her stuff before the upgrade.
Any help would be appreciated,
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Thought you could use this info about getting FireWire to work!
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For those of you with Macs that are not PowerBooks or iBooks, a bad internal battery can cause FireWire to not be recognized, so make sure it's good!
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Message was edited by: hempomatic

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I reset the PRAM which was part of a list of steps to work through I found created by Apple Support.
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