Blackberry link wont connect to my z10

I tried to connect my z10 to blackberry link so I could transfer music and pictures.
It has an error message and wont connect unless I restore my entire device to factory settings...
I spent all day getting the phone running and personalized, I don't want to have to restore it all back...
Is there a way around this?
Thanks.

I have the same problem, here is a screen shot. It makes no sense. I hooked my Z10 up to computer and it appeared a a CD which it is suppose to. I installed link and this is what happened right from the get go. There has to be a way to fix this without restoring.
https://docs.google.com/file/d/0B7kqDmulhhKBMlBxZnhIM2Y1TjA/edit?usp=sharing

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Imac and d-link wont connect

hi all...
i have trouble trying to connect my mac to my d-link wireless router. it will connect when my network is unsecured but when i enable wep encryption, it wont connect. =[ when i try connecting, it asks for my password, i enter it and says there was an error and wont connect.
any thoughts???

Try not using WEP and use WPA2 instead. It's more secure and more compatible. Also, check the DLink web site for any possible firmware updates for you router.
Note that if you must use WEP that all passwords must be preceded with a "$" sign. See the section on third-party routers in this article.

New User question re BlackBerry Link and Z10 -- can you really reach the computer from the Z10 remotely - how remote?

I am slowly getting there re use and exploring this and that. Now, I want to know can I really reach my laptop which has BlackBerry Link on it, and my Z10 has all been set up to it, etc., remotely? I know it can within the same household network, but what about from another network? Surely it can't do that. Sorry about the dumb question.
I have unclicked the connection for the time being as I don't want to lose the phone and have someone grabbing my computer stuff!

Hi janetnewuser,
Any BlackBerry smartphone accessing your computer would be required to be using the same BlackBerry ID you are signed into BlackBerry Link with. You can access files over any Wi-Fi or the mobile network. Your PC must be powered on with BlackBerry Link running for you to access files on it.
This article should provide more information on the security of this feature. "About the security for the BlackBerry Remote File Access feature in BlackBerry Link" http://blackberry.com/btsc/KB34573
You may also find some of the BlackBerry 10 security tips in this blog post useful for securing your information. http://helpblog.blackberry.com/2013/04/five-tip-friday-blackberry-10-security-tips/
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-FS
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Blackberry Link neither works nor installs new version since mandatory device upgrade

I am not able to use Blackberry Link to connect my Z10 to a windows pc. I tried installing new drivers from my device and from the website, and these will not install. I receive error code 2147023636. I have spent over an hour just trying to find a way to ask a question of your support team. I need to be able to use the link to backup. I need this to be resolved quickly.

Hello Jimmiebenoit,
Thank you for the details of the issue you are experiencing with YouTube videos in the FaceBook app. You have taken some really great troubleshooting steps already, most of which are included in the article below.
After uninstalling and reinstalling the application, the final step is to contact the developer:
7. If the issue is still unresolved, contact the developer
If you continue to experience the issue, contact the developer of the app for further assistance:
Find the app in the App Store.
Open the app's page, tap Reviews, and then App Support.
You can find the full article here:
iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
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Help with Blackberry Link

Hello - I just upgraded to the Q10 from the Bold 9000, and I am having problems getting the BlackBerry Link to work properly. I successfully downloaded the application (Version 1.1.1 build 13) to my MacBook, but it does not recognize my Q10 when I use the USB cable to plug into the Mac - the tab for it never appears at the bottom of the screen. It only shows up if I select "Show Disconnected Devices". It advises me to reset the Q10 to the factory settings, but I will lose all of the vacation photos and other data that I have added to the device since I bought it.
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Hello witchland and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing an issue with your device connecting to BlackBerry Link.
Disconnect your device from your Mac and restart your Mac.
On your device, go to Settings>Storage and Access and ensure Access to Storage shows USB Connection as Connect to Mac. Keep scrolling to the bottom and ensure USB Mass Storage is Off.
Launch BlackBerry Link then connect your device. Does it now detect in Link? Does the lightening bolt appear to indicate your device is charging?
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Sync Q10 to Outlook Contacts & Calendar - Clicking on "Configure" Causes Windows to Shut Down Blackberry Link

I'm trying to sync my contacts and calendar from my Q10 to Outlook on my PC. I have downloaded Blackberry Link and connect my Q10 via USB. When I ran the sync it set up a new contact group on my BB in the name of my PC but doesn't copy the contacts from my BB to my PC. I now have three contact groups on my BB (work, gmail, & now PC).
On the Calender/Contacts sync screen, under Settings, there's a "Configure" link beside both Contacts and Calander. Saw a Youtube video that says this is where to go to set the sync to two way but every time I click on this link a Windows box pops up saying BlackBerry Link has stopped working and it needs to close. I've deleted and uploaded Blackberry Link several tiems but it still hapens.
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I am not sure but this might help:
http://windows.microsoft.com/en-US/windows-vista/Why-is-Windows-closing-my-program
http://techblissonline.com/enable-disable-dep-in-windows-xp-vista/
If not someone else who knows something about your issue may reply.

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Disable any security software on the computer.
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Hey nrobinson,
Welcome to the BlackBerry® Support Community Forums.
If you connect the BlackBerry Z10 smartphone to the PC without the battery does Windows detect it is connected?
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Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry wont connect to my mac

Hey,
I just pulgged in my backberry Z10 to my Macbook and went through the process of installing my blackberry. After I installed my blackberry I had to restart my cmputer so I did. Now when i plug my blackberry into my mac nothing comes up? or after about 10 minutes of the phone being plugged in a message will pop up saying that unfortunately there was an issue and was uanble to connect.
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Hey
Welcome to the BlackBerry Support Community Forums.
Can you please confirm that you have downloaded and installed BlackBerry Link on your Mac computer system?
BlackBerry Link for Mac can be found here ( www.blackberry.com/blackberrylink )
I look forward to your reply
Goose947
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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I have a Mac Air and use Calender.
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Perhaps this is too late for those with the problems connecting Z30 via USB in BBLink.
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Thanks for the reply Fyip.... i have checked my device manager and blackberry show up fine and it tells me that the latest driver is installed. After fighting with this or over a week i have reformatted my laptop and reloaded the software on my z10 and bb link will still not mount my device drives.....after getting very frustrated and searching the world wide web i found this article...http://www.patchworkoftips.com/fix-usb-storage-mounting-bb-z10/2380/ It tells me to disable the wifi on my z10....first i thought strange becuase i never had to do it before but i am desperate .......wow bb link was finally able to mount my z10 drives and make them usable on my laptop.....what a odd issue but it is finally resolved....in order to get bb link to see the z10 drives and mount them i have to turn off my wifi connection on my z10
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Hi,
I have had my Z10 for more than a year now and I've never needed to transfer files from it to my computer until now. So, I plugged in the USB and downloaded Blackberry Link and it downloaded quick and easily. When I open Blackberry Link, it says Blackberry Z10 and then 'connected' underneath. But when I go to videos, music, files etc. under my device name, it says "There are no pictures/videos/files in your library". What do I do? Ive looke at so many troubleshooting pages and everything but nothing helped. So any help would be appreciated.

On your computer open My Computer and see if you have a Y:\\ and Z:\\ drive labeled "BlackBerry."
All your files will be in there and you can drag/drop them wherever you need them on your PC.
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Blackberry wont connect to PC

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Blackberry link wont connect to my z10

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