Blackberry Media Sync crashes after install
Hi,
I'm runningv4.5.0.110 (Platform 2.7.0.90) on my 8310.
My Desktop Manager is v4.6.0.13 (Jun 20, 2008)
After downloadiung and installing Music Sync, it crashes everytime I try to run is with the typical Windows XP dialouge asking if I want to send this info to Microsoft.
Below is the Application Log entry generated at the time of failure.
Even if I can't make it work, I need to uninstall it to get the vanilla media manager to work.
Help!
Windows XP Application Log entry
Faulting application blackberry music sync.exe, version 1.1.0.24, stamp 49411411, faulting module kernel32.dll, version 5.1.2600.5512, stamp 4802a12c, debug? 0, fault address 0x00012aeb.
what is music sync?
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Blackberry Media sync crashes after updating in Windows Vista
Hi, I installed Desktop Manager v4.6. in Windows Vista Business edition. When I try to use the Media Manager, it tells me that the Blackberry Media Sync is not installed and it prompts me if I want to install it. After it downloads and attempts to install the Media Sync, it crashes, it says "Blackberry Desktop manager has stopped working" and you can only Close the program or check online for solutions (which they don't give you any). Any ideas why this happens?
Solved!
Go to Solution.Personally, I don't use Media Manager. Don't like it.
You can enable Mass Storage on your Media Card and drag and drop files to and from the Media Card quite easily.
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I've been having many problems with BB Media Sync (the most recent version from the BB website). After the program loaded, I would connect my BB and it would immediately crash and give me an error message. Two weeks ago, I reinstalled Windows 7 and I installed BB Media Sync along with the desktop applications. I'm still having this problem:
Problem Event Name: CLR20r3
Problem Signature 01: blackberry media sync.exe
Problem Signature 02: 3.0.0.36
Problem Signature 03: 4b2ab1b7
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4a275af7
Problem Signature 07: de
Problem Signature 08: 10
Problem Signature 09: System.ArgumentException
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
I've tried changing the registry entry for photo importation, which did not exist, so I added one (string value), but it still crashes.
Here's the error log:
[30000] (13/06 21:0:44):{1} Current Date: 2010/06/13
[50001] (13/06 21:00:44):{1} (Debug Log Level: 3)
[50001] (13/06 21:00:44):{1} (Event Log Level: -1)
[38017] (13/06 21:00:45):{1} (3.0.0.39)
[38018] (13/06 21:00:45):{1} (0.0.0.0)
[30004] (13/06 21:00:46):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[37001] (13/06 21:00:47):{6} Log Cleaning Started.
[18005] (13/06 21:00:47):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK: at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:00:47):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, Duration: 1288)
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:00:47):{4} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 21:00:47):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, Duration: 17)
[30004] (13/06 21:00:47):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:00:47):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 21:00:47):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:00:47):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:00:47):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, Duration: 450)
[19036] (13/06 21:00:48):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:00:48):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:00:48):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 517)
[38050] (13/06 21:00:48):{4} (LoadDataSource: Finished)
[30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, Duration: 552)
[30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, Duration: 815)
[30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 1119)
[38050] (13/06 21:00:48):{3} (LoadDataSource: Finished)
[30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, Duration: 1339)
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:08):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void CheckForUpdate())
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, Duration: 298)
[19046] (13/06 21:01:09):{4} (C:\Users\Paul M. Cohen\AppData\Roaming\Research In Motion\BlackBerry Media Sync\Data\supported_devices.xml Failed SHA1Checksum)
[18002] (13/06 21:01:09):{3} EXCEPTION: Net.Rim.AutoUpdateLib.Model.UpdateException -- MESSAGE: The remote server returned an error: (404) Not Found. -- STACK: No stack trace available.
[38016] (13/06 21:01:09):{3}
[19045] (13/06 21:01:10):{4} EXCEPTION: System.NullReferenceException -- MESSAGE: Object reference not set to an instance of an object. -- STACK: at Rim.UI.MediaSync.Presenters.DevicePresenter.HandleDeviceImageDownloaded(Object sender, DeviceImageEventArgs e){CRLF} at Rim.Application.Utilities.Events.Eventer.Raise[THandlerArgs,TArgs](Object sender, EventHandler`1 handler, TArgs e){CRLF} at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceImageDownloaded(Object sender, DeviceImageEventArgs e){CRLF} at Rim.Application.Utilities.Events.Eventer.Raise[THandlerArgs,TArgs](Object sender, EventHandler`1 handler, TArgs e){CRLF} at Rim.Media.Device.Support.DeviceSupportSslDownloader.GetDeviceImage(String filename, String checksum){CRLF} at Rim.Media.Device.Support.DeviceSupportSslDownloader.GetDeviceImages()
[19045] (13/06 21:01:10):{4} (Error checking for newer device images.)
[30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
[30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, Duration: 1919)
[38036] (13/06 21:01:29):{8} (30B7FC93: Attached)
[50002] (13/06 21:01:29):{B} (BlackBerry Connect: Started)
[38036] (13/06 21:01:34):{B} (30B7FC93: Connected)
[50002] (13/06 21:01:34):{B} (BlackBerry Connect: Finished)
[59999] (13/06 21:01:36):{B} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF} at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF} at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF} at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF} at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF} at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF} at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF} at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF} at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF} at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF} at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF} at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF} at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF} at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF} at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF} at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF} at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (13/06 21:11:34):{1} (Debug Log Level: 3)
[50001] (13/06 21:11:34):{1} (Event Log Level: -1)
[38017] (13/06 21:11:35):{1} (3.0.0.39)
[38018] (13/06 21:11:35):{1} (0.0.0.0)
[30004] (13/06 21:11:36):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 21:11:37):{9} (BlackBerry Connect: Started)
[37001] (13/06 21:11:37):{6} Log Cleaning Started.
[18005] (13/06 21:11:37):{4} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK: at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, Duration: 1245)
[30004] (13/06 21:11:37):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, Duration: 16)
[30004] (13/06 21:11:37):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:11:37):{4} (LoadDataSource: Started loading PicturesDesktop)
[38050] (13/06 21:11:37):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:11:37):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:11:37):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[38050] (13/06 21:11:37):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, Duration: 715)
[19036] (13/06 21:11:38):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 807)
[38050] (13/06 21:11:38):{4} (LoadDataSource: Finished)
[30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, Duration: 892)
[30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, Duration: 1045)
[30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 1208)
[38050] (13/06 21:11:38):{3} (LoadDataSource: Finished)
[30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, Duration: 1423)
[38036] (13/06 21:11:40):{9} (30B7FC93: Connected)
[50002] (13/06 21:11:40):{9} (BlackBerry Connect: Finished)
[59999] (13/06 21:11:41):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF} at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF} at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF} at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF} at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF} at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF} at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF} at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF} at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF} at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF} at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF} at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF} at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF} at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF} at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF} at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF} at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (13/06 21:15:12):{1} (Debug Log Level: 3)
[50001] (13/06 21:15:12):{1} (Event Log Level: -1)
[38017] (13/06 21:15:13):{1} (3.0.0.39)
[38018] (13/06 21:15:13):{1} (0.0.0.0)
[30004] (13/06 21:15:14):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 21:15:14):{9} (BlackBerry Connect: Started)
[37001] (13/06 21:15:14):{6} Log Cleaning Started.
[18005] (13/06 21:15:15):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK: at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, Duration: 1233)
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:15:15):{4} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, Duration: 18)
[30004] (13/06 21:15:15):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:15:15):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 21:15:15):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:15:15):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:15:15):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, Duration: 424)
[19036] (13/06 21:15:15):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 471)
[38050] (13/06 21:15:15):{4} (LoadDataSource: Finished)
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, Duration: 499)
[30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, Duration: 726)
[30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 863)
[38050] (13/06 21:15:16):{3} (LoadDataSource: Finished)
[30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, Duration: 1057)
[38036] (13/06 21:15:16):{9} (30B7FC93: Connected)
[50002] (13/06 21:15:16):{9} (BlackBerry Connect: Finished)
[59999] (13/06 21:15:17):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF} at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF} at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF} at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF} at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF} at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF} at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF} at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF} at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF} at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF} at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF} at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF} at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF} at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF} at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF} at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF} at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (13/06 21:16:27):{1} (Debug Log Level: 3)
[50001] (13/06 21:16:27):{1} (Event Log Level: -1)
[38017] (13/06 21:16:28):{1} (3.0.0.39)
[38018] (13/06 21:16:28):{1} (0.0.0.0)
[30004] (13/06 21:16:28):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 21:16:29):{9} (BlackBerry Connect: Started)
[37001] (13/06 21:16:29):{6} Log Cleaning Started.
[18005] (13/06 21:16:30):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK: at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, Duration: 1285)
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:16:30):{4} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, Duration: 17)
[30004] (13/06 21:16:30):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:16:30):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:16:30):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:16:30):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 21:16:30):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, Duration: 444)
[19036] (13/06 21:16:30):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 515)
[38050] (13/06 21:16:30):{4} (LoadDataSource: Finished)
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, Duration: 553)
[30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, Duration: 799)
[30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 944)
[38050] (13/06 21:16:31):{3} (LoadDataSource: Finished)
[38036] (13/06 21:16:31):{9} (30B7FC93: Connected)
[30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, Duration: 1101)
[50002] (13/06 21:16:31):{9} (BlackBerry Connect: Finished)
[59999] (13/06 21:16:31):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF} at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF} at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF} at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF} at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF} at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF} at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF} at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF} at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF} at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF} at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF} at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF} at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF} at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF} at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF} at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF} at System.Threading.ThreadHelper.ThreadStart(Object obj)
Any ideas?
Best,
PaulHi Paul:
Thanks for reporting this issue. We’re looking into it.
I think removing the MediaSync files from your device will help solve this issue.
Be warned, after you do this, MediaSync won’t remember any of your previous selections.
Connect your phone and enable USB Massstorage
In Windows Explorer, find the drive you’ve been using with MediaSync
The path will be something like J:\home\user\system\Media Sync
Delete all the files here.
Go to %appdata%\Research In Motion\BlackBerry Media Sync
Delete all the files here.
Try using MediaSync again.
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net -
Blackberry Media Sync Crashing on Startup
Hey guys, first off I know there is another thread for this but it say's its solved so I am just reposting.
But I just got the blackberry storm over the weekend, my first blackberry and so far I havent had any problems except for the Media Sync which I would really like to use so I can sync my Itunes.
First off I installed the desktop manager and when to media in there and when I tried to start media sync from there it completely crashed desktop manager even before and after restart.
Then I decided to install it seperately from the blackberry website and it installed perfectly fine but when I try to run it it immediately crashes before it shows anything and there is no error message.
Any help would be greatly appreciated, I would really like this to sync with my itunes.
P.S I have Windows Vista Ultimate SP1Its actually pretty good, 2 GB memory, 100 GB hard drive, 2.16 ghz processor.
Don't have problems with other things so I assume its powerful enough for the blackberry software.
Thanks for the suggestion though.
Anything else? -
Blackberry media sync install fail
I am trying to downoad bb media sync and after I click next after the option for country i get an error box with program has stopped running, I checked the details and it says it crashed....I am running windows vista 32 bit, and help is greatly appreciated
what is music sync?
The search box on top-right of this page is your true friend, and the public Knowledge Base too: -
Blackberry Media Sync always crashes
My 8310 is running the most current Blackberry software.
I am on the most current version of Desktop Manager.
I downloaded and installed Blackberry Media Sync.
Application Event Log shows a successful install.
Every time I select Blackberry Media Sync from Desktop Manager, it fails with "an application error has occurred. would you like to inform MS, etc..."
Here's what the Application Event Log error entry shows.
Faulting application blackberry music sync.exe, version 1.1.0.24, stamp 49411411, faulting module kernel32.dll, version 5.1.2600.5512, stamp 4802a12c, debug? 0, fault address 0x00012aeb.
Any ideas?
Thanks,.
BBSame problem with my Bold 9700
-
I'm trying to run Blackberry Media Sync and I always crashes and gives the message the Blackberry Media Sync has stopped working. I have uninstalled and reinstalled a couple of times. The first time I run it after install it will come up with the configuration screen but then crashes everytime after that. I've included the last couple of log entries below:
Media.WMPDataSource.LoadLibrary(Object firstLoad){CRLF} at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF} at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF} at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (18/08 23:39:45):{1} (Debug Log Level: 3)
[50001] (18/08 23:39:45):{1} (Event Log Level: -1)
[38017] (18/08 23:39:45):{1} (2.0.0.28)
[38018] (18/08 23:39:45):{1}
[38050] (18/08 23:39:45):{D} (LoadDataSource: Started loading WMP)
[50002] (18/08 23:39:45):{F} (BlackBerry Connect: Started)
[37001] (18/08 23:39:45):{C} Log Cleaning Started.
[38050] (18/08 23:39:45):{10} (Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader)
[59999] (18/08 23:39:45):{10} EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK: at Rim.Application.Utilities.FullPath.ValidateParamIsRooted(String path, String argumentName){CRLF} at Rim.Application.Utilities.FullPath..ctor(String path){CRLF} at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.SetAlbumArtProperties(TrackBuilder trackBuilder, String sourcePath, String collectionID, IWMPMedia track){CRLF} at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.GetTrackBuilder(IWMPMedia track, IntegerTrackId trackID, Int32 authorAtom, Int32 albumAtom, Int32 genreAtom, String sourcePath){CRLF} at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<GetAllTracks>d__9.MoveNext(){CRLF} at Rim.Media.Source.Unite.UniteLibrary.GetLibrary(IReadOnlyLibrarySimple importer){CRLF} at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.LoadLibrary(){CRLF} at Rim.Media.Source.WindowsMedia.WMPDataSource.LoadLibrary(Object firstLoad){CRLF} at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF} at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF} at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (18/08 23:43:18):{1} (Debug Log Level: 3)
[50001] (18/08 23:43:18):{1} (Event Log Level: -1)
[38017] (18/08 23:43:19):{1} (2.0.0.28)
[38018] (18/08 23:43:19):{1}
[50002] (18/08 23:43:19):{E} (BlackBerry Connect: Started)
[37001] (18/08 23:43:19):{C} Log Cleaning Started.
[38050] (18/08 23:43:19):{D} (LoadDataSource: Started loading WMP)
[38050] (18/08 23:43:19):{10} (Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader)
[38034] (18/08 23:43:19):{6} (2.0.0.27)
[38017] (18/08 23:43:19):{6} (2.0.0.28)
[38035] (18/08 23:43:19):{6} (No update instructions found for the currently installed version.)
[38016] (18/08 23:43:19):{6}
[59999] (18/08 23:43:19):{10} EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK: at Rim.Application.Utilities.FullPath.ValidateParamIsRooted(String path, String argumentName){CRLF} at Rim.Application.Utilities.FullPath..ctor(String path){CRLF} at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.SetAlbumArtProperties(TrackBuilder trackBuilder, String sourcePath, String collectionID, IWMPMedia track){CRLF} at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.GetTrackBuilder(IWMPMedia track, IntegerTrackId trackID, Int32 authorAtom, Int32 albumAtom, Int32 genreAtom, String sourcePath){CRLF} at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<GetAllTracks>d__9.MoveNext(){CRLF} at Rim.Media.Source.Unite.UniteLibrary.GetLibrary(IReadOnlyLibrarySimple importer){CRLF} at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.LoadLibrary(){CRLF} at Rim.Media.Source.WindowsMedia.WMPDataSource.LoadLibrary(Object firstLoad){CRLF} at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF} at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF} at System.Threading.ThreadHelper.ThreadStart(Object obj)Same problem with my Bold 9700
-
I installed Media Sync 2.0. Media Sync connected to my Blackberry Bold. After I picked the iTunes playlists and hit sync, error message said "Blackberry Media Sync has encountered a problem and needs to locse." I have reinstalled Media Sync, fixed .Net and updated iTunes, still doesn't work.
Here is log of Media Sync:
[50001] (07/04 20:38:11):{1} (Debug Log Level: 3)
[50001] (07/04 20:38:11):{1} (Event Log Level: -1)
[38017] (07/04 20:38:12):{1} (2.0.0.20)
[38018] (07/04 20:38:12):{1}
[37001] (07/04 20:38:12):{A} Log Cleaning Started.
[50002] (07/04 20:38:12):{4} (BlackBerry Connect: Started)
[38050] (07/04 20:38:12):{B} (LoadDataSource: Started loading ITUNES)
[38050] (07/04 20:38:12):{B} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[38050] (07/04 20:38:14):{B} (LoadDataSource: Finished)
[38034] (07/04 20:38:14):{6} (2.0.0.20)
[38017] (07/04 20:38:14):{6} (2.0.0.20)
[38035] (07/04 20:38:14):{6} (Version does not require an update, or no update available.)
[38016] (07/04 20:38:14):{6}
[38036] (07/04 20:38:24):{4} (256525EA: Connected)
[50002] (07/04 20:38:24):{4} (BlackBerry Connect: Finished)
[38041] (07/04 20:38:25):{6} (Data communication succeeded: True)
[38040] (07/04 20:38:25):{6}
[18005] (07/04 20:39:43):{1} EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK: at Rim.Application.Utilities.Validate.ParamNotNullOrEmpty(String argument, String argumentName){CRLF} at Rim.Application.Utilities.FullPath..ctor(String path){CRLF} at Rim.Application.Utilities.FullPath.Combine(SpecialFolder specialFolder, String[] relativePaths){CRLF} at Rim.Media.Sync.SyncSession.DeleteOldTempFiles(){CRLF} at Rim.Media.Sync.SyncSession.TryDeleteOldTempFiles(){CRLF} at Rim.Media.Sync.SyncSession.InitializeSynchronization(BlackBerryDriveInfo drive){CRLF} at Rim.Media.Sync.SyncSession.SyncSelectedPlaylists(SyncInfo info){CRLF} at Rim.Media.Sync.BBMusicSyncAPI.SyncSelectedPlaylists(SyncInfo info){CRLF} at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_DoWork(Object sender, DoWorkEventArgs e){CRLF} at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e){CRLF} at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
[59999] (07/04 20:39:43):{1} EXCEPTION: System.Reflection.TargetInvocationException -- MESSAGE: Exception has been thrown by the target of an invocation. -- STACK: at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner){CRLF} at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner){CRLF} at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks){CRLF} at System.Delegate.DynamicInvokeImpl(Object[] args){CRLF} at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme){CRLF} at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj){CRLF} at System.Threading.ExecutionContext.runTryCode(Object userData){CRLF} at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData){CRLF} at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF} at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF} at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme){CRLF} at System.Windows.Forms.Control.InvokeMarshaledCallbacks(){CRLF} at System.Windows.Forms.Control.WndProc(Message& m){CRLF} at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m){CRLF} at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m){CRLF} at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam){CRLF} at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg){CRLF} at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData){CRLF} at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context){CRLF} at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context){CRLF} at System.Windows.Forms.Application.RunDialog(Form form){CRLF} at System.Windows.Forms.Form.ShowDialog(IWin32Window owner){CRLF} at Net.Rim.Unite.MusicSync.BBMusicSyncForm.mSyncButton_Click(Object sender, EventArgs e){CRLF} at System.Windows.Forms.Control.OnClick(EventArgs e){CRLF} at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks){CRLF} at System.Windows.Forms.Control.WndProc(Message& m){CRLF} at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m){CRLF} at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m){CRLF} at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam){CRLF} at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg){CRLF} at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData){CRLF} at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context){CRLF} at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context){CRLF} at System.Windows.Forms.Application.Run(ApplicationContext context){CRLF} at Net.Rim.Unite.MusicSync.Program.Main(String[] args)
[59999] (07/04 20:39:43):{1} INNER EXCEPTION: System.ApplicationException -- MESSAGE: Sync failed unexpectedly -- STACK: at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e){CRLF} at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e){CRLF} at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
[59999] (07/04 20:39:43):{1} INNER EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK: at Rim.Application.Utilities.Validate.ParamNotNullOrEmpty(String argument, String argumentName){CRLF} at Rim.Application.Utilities.FullPath..ctor(String path){CRLF} at Rim.Application.Utilities.FullPath.Combine(SpecialFolder specialFolder, String[] relativePaths){CRLF} at Rim.Media.Sync.SyncSession.DeleteOldTempFiles(){CRLF} at Rim.Media.Sync.SyncSession.TryDeleteOldTempFiles(){CRLF} at Rim.Media.Sync.SyncSession.InitializeSynchronization(BlackBerryDriveInfo drive){CRLF} at Rim.Media.Sync.SyncSession.SyncSelectedPlaylists(SyncInfo info){CRLF} at Rim.Media.Sync.BBMusicSyncAPI.SyncSelectedPlaylists(SyncInfo info){CRLF} at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_DoWork(Object sender, DoWorkEventArgs e){CRLF} at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e){CRLF} at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
[50001] (07/04 20:44:34):{1} (Debug Log Level: 3)
[50001] (07/04 20:44:34):{1} (Event Log Level: -1)
[38017] (07/04 20:44:34):{1} (2.0.0.20)
[38018] (07/04 20:44:34):{1}
[50002] (07/04 20:44:34):{4} (BlackBerry Connect: Started)
[37001] (07/04 20:44:34):{A} Log Cleaning Started.
[38050] (07/04 20:44:35):{B} (LoadDataSource: Started loading ITUNES)
[38050] (07/04 20:44:35):{B} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[38050] (07/04 20:44:35):{B} (LoadDataSource: Finished)
[38034] (07/04 20:44:37):{8} (2.0.0.20)
[38017] (07/04 20:44:37):{8} (2.0.0.20)
[38035] (07/04 20:44:37):{8} (Version does not require an update, or no update available.)
[38016] (07/04 20:44:37):{8}
[38036] (07/04 20:44:38):{4} (256525EA: Connected)
[50002] (07/04 20:44:38):{4} (BlackBerry Connect: Finished)
[38041] (07/04 20:44:39):{6} (Data communication succeeded: True)
[38040] (07/04 20:44:39):{6}
[18005] (07/04 20:44:40):{1} EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK: at Rim.Application.Utilities.Validate.ParamNotNullOrEmpty(String argument, String argumentName){CRLF} at Rim.Application.Utilities.FullPath..ctor(String path){CRLF} at Rim.Application.Utilities.FullPath.Combine(SpecialFolder specialFolder, String[] relativePaths){CRLF} at Rim.Media.Sync.SyncSession.DeleteOldTempFiles(){CRLF} at Rim.Media.Sync.SyncSession.TryDeleteOldTempFiles(){CRLF} at Rim.Media.Sync.SyncSession.InitializeSynchronization(BlackBerryDriveInfo drive){CRLF} at Rim.Media.Sync.SyncSession.SyncSelectedPlaylists(SyncInfo info){CRLF} at Rim.Media.Sync.BBMusicSyncAPI.SyncSelectedPlaylists(SyncInfo info){CRLF} at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_DoWork(Object sender, DoWorkEventArgs e){CRLF} at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e){CRLF} at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
[59999] (07/04 20:44:40):{1} EXCEPTION: System.Reflection.TargetInvocationException -- MESSAGE: Exception has been thrown by the target of an invocation. -- STACK: at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner){CRLF} at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner){CRLF} at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks){CRLF} at System.Delegate.DynamicInvokeImpl(Object[] args){CRLF} at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme){CRLF} at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj){CRLF} at System.Threading.ExecutionContext.runTryCode(Object userData){CRLF} at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData){CRLF} at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF} at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF} at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme){CRLF} at System.Windows.Forms.Control.InvokeMarshaledCallbacks(){CRLF} at System.Windows.Forms.Control.WndProc(Message& m){CRLF} at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m){CRLF} at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m){CRLF} at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam){CRLF} at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg){CRLF} at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData){CRLF} at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context){CRLF} at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context){CRLF} at System.Windows.Forms.Application.RunDialog(Form form){CRLF} at System.Windows.Forms.Form.ShowDialog(IWin32Window owner){CRLF} at Net.Rim.Unite.MusicSync.BBMusicSyncForm.mSyncButton_Click(Object sender, EventArgs e){CRLF} at System.Windows.Forms.Control.OnClick(EventArgs e){CRLF} at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks){CRLF} at System.Windows.Forms.Control.WndProc(Message& m){CRLF} at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m){CRLF} at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m){CRLF} at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam){CRLF} at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg){CRLF} at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData){CRLF} at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context){CRLF} at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context){CRLF} at System.Windows.Forms.Application.Run(ApplicationContext context){CRLF} at Net.Rim.Unite.MusicSync.Program.Main(String[] args)
[59999] (07/04 20:44:40):{1} INNER EXCEPTION: System.ApplicationException -- MESSAGE: Sync failed unexpectedly -- STACK: at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e){CRLF} at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e){CRLF} at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
[59999] (07/04 20:44:40):{1} INNER EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values.{CRLF}Parameter name: path -- STACK: at Rim.Application.Utilities.Validate.ParamNotNullOrEmpty(String argument, String argumentName){CRLF} at Rim.Application.Utilities.FullPath..ctor(String path){CRLF} at Rim.Application.Utilities.FullPath.Combine(SpecialFolder specialFolder, String[] relativePaths){CRLF} at Rim.Media.Sync.SyncSession.DeleteOldTempFiles(){CRLF} at Rim.Media.Sync.SyncSession.TryDeleteOldTempFiles(){CRLF} at Rim.Media.Sync.SyncSession.InitializeSynchronization(BlackBerryDriveInfo drive){CRLF} at Rim.Media.Sync.SyncSession.SyncSelectedPlaylists(SyncInfo info){CRLF} at Rim.Media.Sync.BBMusicSyncAPI.SyncSelectedPlaylists(SyncInfo info){CRLF} at Net.Rim.Unite.MusicSync.BBMusicSyncProgressForm.mSyncBackgroundWorker_DoWork(Object sender, DoWorkEventArgs e){CRLF} at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e){CRLF} at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)Hi zoelou:
MediaSync expects you to have the special ‘My Music’ folder on your system. looks to me like MediaSync is crashing because it isn’t finding that folder.
If you can re-create this folder, MediaSync should work properly.
cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net -
Blackberry Media Sync and Windows 7 Beta
I recently downloaded the new Windows 7 Beta from Microsoft and set my computer up as a dual boot system (along side Vista) just to check it out and experiment. One of the issues i've noticed is that some installation programs do not recognize Windows 7 as a supported OS (no surprise here since it is just a Beta) even though it is more or less, Vista. One of these installation programs is the installer for Blackberry Media Sync. Was just wondering if anyone might have information on how to get around this, or, if RIM is working on updates to support the new OS. I know this is more an issue with Windows than it is with RIM, but it would be nice if RIM included the OS as an option. Thanks for your time, cheers to all.
OK guys I am not a geek I have no idea how to do this stuff. But it is Jan 2011 and I could not get my new laptop to recognize the Blackberry Curve 9700 so I could sync it up. What I did to solve this is I synced up the device with my old desktop, which I had not done in over 6 months after I had a hard drive crash on a laptop. Whatever happened, the device ended up with a bunch of new software on it and when I put it on the new laptop it synced up just fine. I don't know if this will help anybody but I hope so.
-
BlackBerry Media Sync – Tuned Up
Your Music on Your BlackBerry Smartphone. It’s That Simple.
Sync your desktop iTunes® music files with your BlackBerry® smartphone.
BlackBerry® Media Sync makes getting more from your music quick and
easy!1,2,3,4 Want a specific playlist for the gym? With just a few
simple clicks, you can choose the playlists you want from your collection.
Or, if you just need a mix of tunes to get you through the day, songs can be
randomly chosen from your collection. And, to make sure you’ve always got enough
free memory on your BlackBerry smartphone, BlackBerry Media Sync lets you set a
limit as to how much—or how little—of your music to sync.
Mac Requirements:
Approximately 20 MB available hard drive capacity
Mac OS X version 10.5.5 or higher are compatible with iTunes version 7.7.0
or higher
iTunes Requirements (Mac):
iTunes version 7.7.0 or higher (Mac OS X version 10.5.5 or higher)
Your BlackBerry smartphone:
A supported BlackBerry smartphone:
BlackBerry® Storm™ 9530 smartphone
BlackBerry® Bold™ 9000 smartphone
BlackBerry® Pearl™ Flip 8200 Series smartphones
BlackBerry® Pearl™ 8100 Series smartphones
BlackBerry® Curve™ 8900 smartphone
BlackBerry® Curve™ 8300 Series smartphones
BlackBerry® 8800 Series smartphones
Supported file formats:
Audio Files contained in iTunes that are supported by BlackBerry smartphones
Only files with either wav, mp3, aac, m4a extensions
Playlists containing photos, videos or any unsupported audio file will not
be synchronized with the BlackBerry smartphone
Files that are not compatible with the BlackBerry media player or protected
files controlled by digital rights management technologies cannot be copied.
Note: For BlackBerry Media Sync to work the BlackBerry smartphone must be
connected to the computer via a USB cable.
Learn More
View a demo of BlackBerry Media Sync
Getting Started and Support
Download BlackBerry Media Sync
Want to learn how to use your BlackBerry® smartphone? Visit youtube.com/blackberry to help you get the most out of your BlackBerry smartphone!
Do you have questions about your BlackBerry smartphone?
Go to mobile.blackberry.com on your BlackBerry smartphone to enter your question and get instant answers!There are two things that should really be put forward in this post.
First, this is not a final candidate of Media Sync, but a "Preview Version". In other words, I'm assuming it's Beta.
Second, the following cannot be stated clearly enough: "After installing the Preview Version of BlackBerry® Media Sync, other software previously used to synchronize data with your Mac®, such as PocketMac® for BlackBerry® devices or Missing Sync, will no longer be able to connect to your device and will not work until BlackBerry® Media Sync is uninstalled."
I like Media Sync. It works with my Bold and I can import my iTunes playlists. What I don't understand is why it would, by its installation, nullify other applications like PocketMac which are just as important (if not much, much more). What's the point if installing one cancels-out the other? Is this being corrected? What is BlackBerry/RIM's development timeline on this software (ie. when can we expect a finished version which works with other applications)? -
Blacberry Bold and Blackberry Media Sync
I have been trying to use Blackberry Media Sync to sync my playlists with my bb. My bb desktop manager 4.6.0.13 is working fine, recognizes my device,etc. When I try to use Media Sync I get an error message ' Blackberry Media Sync failed to connect to your device. I have uninstalled and reinstalled software, upgraded my handhelds software to the latest version, media card support is on, mass storage mode support is on. i have att and their tech division cant solve my prob. please help
OK guys I am not a geek I have no idea how to do this stuff. But it is Jan 2011 and I could not get my new laptop to recognize the Blackberry Curve 9700 so I could sync it up. What I did to solve this is I synced up the device with my old desktop, which I had not done in over 6 months after I had a hard drive crash on a laptop. Whatever happened, the device ended up with a bunch of new software on it and when I put it on the new laptop it synced up just fine. I don't know if this will help anybody but I hope so.
-
BlackBerry Media Sync has encountered a problem and needs to close
I have been trying to sync my BB Curve with Media Sync and am continually receiving the same error message, "BlackBerry® Media Sync has encountered a problem and needs to close. We are sorry for the inconvenience."
I have tried restarting the computer, insalling and reinstalling, MediaSync, Desktop Manager and iTunes. All these actions seem to be ineffectivei n syncing music to my Curve via Media Sync and I keep receiving the same error message. I am able to manually move music from iTunes onto my Memory Card in the E: Drive. Any assistance in troubleshooting Media Sync would be greatly appreciated. Thanks
System Specs:
BlackBerry Media Sync 2.0.0.27
BlackBerry Desktop Software 5.0
BlackBerry Curve 8310 (v4.5.0.110)
-8 GB Kingston MicroSDHC
iTunes 8.2.1.6
Windows XP SP2
Solved!
Go to Solution.Hi and welcome to the forums!
BlackBerry Media Sync 2.0 terminates unexpectedly
The Microsoft® .NET framework used by the BlackBerry Media Sync product is not installed properly or has become corrupted.
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure. -
8120 Media Sync - "Your device is not recognized by Blackberry Media Sync"
I got a new (refurbished from ebay) Pearl 8120. I just downloaded the newest Desktop Manager and Media Sync software. The Desktop Manager works fine with the Pearl. The 8GB microSDHC card was formatted and has worked fine in the phone so far. However, when I try to use the Media Sync software, I get this error:
"Your device is not recognized by Blackberry Media Sync. Please check that
(1) a memory card is installed correctly in your Blackberry device
(2) mass storage mode is turned on for your blackberry device."
I have checked both these things. I have tried running the program in XP compatibility mode and as administrator. Also, my computer doesn't recognize the phone as a mass storage device (is it supposed to?). I can always use my card reader to put files on my card, but I'd like to be able to use the Media Sync software.
My OS is version 4.5.0.124
edit: Now it sometimes tells me "You need to turn on mass storage mode from the connected Blackberry Device and click Retry. This may require you to reconnect your device."
In my settings I have Mass Storage Mode Support: On. Auto Enable Mass Storage Mode When Connected: Yes.
I've reconnected the device and everything. I've reloaded the card and restarted the phone. Media Sync still gives me errors and Windows still doesn't see the phone as a mass storage device.Hi, a simple solution is to take out humbly your previous phone from the closet (or thrashbin), put the microSD card into it and connect it to PC again. And you thought you would never use it again once you have that "awesome" Blackberry... :-)
I did this with my Nokia 6120. Also works with any standard microSD reader. -
Media Sync crashes when importing art work from iTune
I downloaded Media Sync from blackberry.com and tried to import musics from iTune. I understand that the newest Media Sync should allow this. However, when I start the import process, I get an error message at the start when it's importing album art: "Media Sync has encountered a problem and needs to close. We are sorry for any inconveniences" and crashes. Below is the error log:
Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 5000
Date: 3/28/2009
Time: 11:05:40 AM
User: N/A
Description:
EventType clr20r3, P1 blackberry music sync.exe, P2 2.0.0.19, P3 49bac5bc, P4 system, P5 2.0.0.0, P6 471ebf0d, P7 575, P8 1d, P9 n3ctrye2kn3c34sgl4zqyrbfte4m13nb, P10 NIL.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 63 00 6c 00 72 00 32 00 c.l.r.2.
0008: 30 00 72 00 33 00 2c 00 0.r.3.,.
0010: 20 00 62 00 6c 00 61 00 .b.l.a.
0018: 63 00 6b 00 62 00 65 00 c.k.b.e.
0020: 72 00 72 00 79 00 20 00 r.r.y. .
0028: 6d 00 75 00 73 00 69 00 m.u.s.i.
0030: 63 00 20 00 73 00 79 00 c. .s.y.
0038: 6e 00 63 00 2e 00 65 00 n.c...e.
0040: 78 00 65 00 2c 00 20 00 x.e.,. .
0048: 32 00 2e 00 30 00 2e 00 2...0...
0050: 30 00 2e 00 31 00 39 00 0...1.9.
0058: 2c 00 20 00 34 00 39 00 ,. .4.9.
0060: 62 00 61 00 63 00 35 00 b.a.c.5.
0068: 62 00 63 00 2c 00 20 00 b.c.,. .
0070: 73 00 79 00 73 00 74 00 s.y.s.t.
0078: 65 00 6d 00 2c 00 20 00 e.m.,. .
0080: 32 00 2e 00 30 00 2e 00 2...0...
0088: 30 00 2e 00 30 00 2c 00 0...0.,.
0090: 20 00 34 00 37 00 31 00 .4.7.1.
0098: 65 00 62 00 66 00 30 00 e.b.f.0.
00a0: 64 00 2c 00 20 00 35 00 d.,. .5.
00a8: 37 00 35 00 2c 00 20 00 7.5.,. .
00b0: 31 00 64 00 2c 00 20 00 1.d.,. .
00b8: 6e 00 33 00 63 00 74 00 n.3.c.t.
00c0: 72 00 79 00 65 00 32 00 r.y.e.2.
00c8: 6b 00 6e 00 33 00 63 00 k.n.3.c.
00d0: 33 00 34 00 73 00 67 00 3.4.s.g.
00d8: 6c 00 34 00 7a 00 71 00 l.4.z.q.
00e0: 79 00 72 00 62 00 66 00 y.r.b.f.
00e8: 74 00 65 00 34 00 6d 00 t.e.4.m.
00f0: 31 00 33 00 6e 00 62 00 1.3.n.b.
00f8: 20 00 4e 00 49 00 4c 00 .N.I.L.
0100: 0d 00 0a 00 ....
Can anyone help? Thanks!!
Solved!
Go to Solution.Hi Music4lifebeats:
One of the tracks in your iTunes library seems to reporting an invalid Track Length. This is usually the result of a corrupt track. We can help identify what track is causing the problem...check you private messages.
You may be able to temporarily fix this problem by closing MediaSync and deleting the file %appdata%/ Research In Motion\BlackBerry Media Sync/ MediaSyncLibrary.tle.
However, if the corrupt file is still in your library, the problem will show up again.
Need additional information on BlackBerry products?
visit: http://www.blackberry.net -
BlackBerry Media Sync 2.0 Now Available
BlackBerry® Media Sync 2.0
Product Overview
BlackBerry Media Sync 2.0 is the latest version of BlackBerry Media Sync and is available for download via www.blackberry.com/mediasync and through BlackBerry Desktop Manager as of today!
Your
music on your BlackBerry Smartphone. It’s That Simple. Sync your
desktop iTunes® or Windows Media Player music files with your
BlackBerry® smartphone. BlackBerry® Media Sync makes getting more from
your music quick and easy! Want a specific playlist for the gym? With
just a few simple clicks, you can choose the playlists you want from
your collection.
Or,
if you just need a mix of tunes to get you through the day, songs can
be randomly chosen from your collection. And, to make sure you’ve
always got enough free memory on your BlackBerry smartphone, BlackBerry
Media Sync lets you set a limit as to how much—or how little—of your
music to sync.
Download Media Sync 2.0 Now!
Supported Software
iTunes 7.2 and later are the only versions of iTunes that are supported.
Windows Media Player 10 and later on the following operating systems are supported:
Windows XP with Service Pack 2 or later for both the 32-bit and 64-bit editions
Windows Vista
Features
Support for Windows Media Player
Support for Windows XP 64-bit
Support to synchronize iTunes content and Windows Media Player content in separate libraries
Improved detection of supported file types and formats
Enhanced album art support
New language support for:
Japanese
Traditional Chinese
Korean
Czech
Hungarian
European Portuguese
Russian
Dutch
Indonesian
Frequently Asked Questions
BlackBerry Media Sync 2.0 for Windows displays a blank screen when launched
How to switch between iTunes and Windows Media Player for BlackBerry Media Sync
BlackBerry Media Sync 2.0 Terminates Unexpectedly
New Features in BlackBerry Media Sync 2.0
Do you have questions about your BlackBerry smartphone?
Go to mobile.blackberry.com on your BlackBerry smartphone to enter your question and get instant answers!Just so everyone knows, this does not apply to the Mac version.
Gambit - why are you posting this here? After going through the hoops it plainly says on the download page that it's the same "Preview Version" as was released in December.
It's misleading to post news of Media Sync 2.0 here when Mac-BlackBerry users haven't even been provided with a stable version of Media Sync 1.0 !
"We hope you enjoy this software and look forward to making a full release available to you in the future"
Sure...
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Hr_maintain_masterdata to create new emp, error='Pers num not yet assigned'
Hi All, I'm going to need to use the fm hr_maintain_masterdata to create a new employee. I've done up a test program just to get it working before i begin. When i run the code below i keep getting the error 'Personnel number has not yet been assign
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The '$' character no more allowed in java identifier since JDK 1.4.2 ?
Since JDK 1.4.2, I'm no more able to compile java sources. :-(( Their compilation worked fine on 1.3 and 1.4.1. Note that these java sources are generated automatcally via a tool. <b>The $ (dollar) character seems to be no more allowed in java identi
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ORA-04052 creating Materialized View
ORA-04052 creating Materialized View Hi All !! I'm trying to create a Materialized view and his query definition uses an active public database link. When I ran the script for creating the view I get the following message: ERROR in line 1: ORA-04052: