BlackBerry Media Sync error

Hello, has anyone run across the following error when trying to sync using the BlackBerry Media Sync tool?
"BlackBerry Media Sync received an error while transferring songs to the device. Check your media card and try again."
I've had a few users say that this is happening and I'm not sure how to resolve. Users have tried a different microSD card, different USB cable, wiped the device, different BlackBerry, verified that mass storage mode is enabled, verifed that they can drag files to the microSD through mass storage mode & transfer via Roxio media manager.
Any suggestiong would be much appreciated. Thanks!

I've been having this problem for ages and FINALLY sorted it today! It seems to be an issue with corrupt files: I've tried converting them to a different file format and they crash when they do that so I can only assume that some of them won't copy even if the original file plays OK in iTunes. The only workaround is to delete them on your playlist. You'll know which ones they are because that'll be the point at which MediaStync crashes out. Just take a note of them, exit MediaSync, remove them from your playlist, restart sync and repeat until you (finally) get the rest on there. Hint: don't delete the media before syncing as you'll have to go throuh the whole process from scratch, and you have to exit and restart MediaSync or it'll still look for the file. good luck!

Similar Messages

BlackBerry Media Sync has encountered a problem and needs to close

I have been trying to sync my BB Curve with Media Sync and am continually receiving the same error message, "BlackBerry® Media Sync has encountered a problem and needs to close. We are sorry for the inconvenience."
I have tried restarting the computer, insalling and reinstalling, MediaSync, Desktop Manager and iTunes. All these actions seem to be ineffectivei n syncing music to my Curve via Media Sync and I keep receiving the same error message. I am able to manually move music from iTunes onto my Memory Card in the E: Drive. Any assistance in troubleshooting Media Sync would be greatly appreciated. Thanks
System Specs:
BlackBerry Media Sync 2.0.0.27
BlackBerry Desktop Software 5.0
BlackBerry Curve 8310 (v4.5.0.110)
-8 GB Kingston MicroSDHC
iTunes 8.2.1.6
Windows XP SP2
Solved!
Go to Solution.

Hi and welcome to the forums!
BlackBerry Media Sync 2.0 terminates unexpectedly
The Microsoft® .NET framework used by the BlackBerry Media Sync product is not installed properly or has become corrupted.
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

8120 Media Sync - "Your device is not recognized by Blackberry Media Sync"

I got a new (refurbished from ebay) Pearl 8120. I just downloaded the newest Desktop Manager and Media Sync software. The Desktop Manager works fine with the Pearl. The 8GB microSDHC card was formatted and has worked fine in the phone so far. However, when I try to use the Media Sync software, I get this error:
"Your device is not recognized by Blackberry Media Sync. Please check that
(1) a memory card is installed correctly in your Blackberry device
(2) mass storage mode is turned on for your blackberry device."
I have checked both these things. I have tried running the program in XP compatibility mode and as administrator. Also, my computer doesn't recognize the phone as a mass storage device (is it supposed to?). I can always use my card reader to put files on my card, but I'd like to be able to use the Media Sync software.
My OS is version 4.5.0.124
edit: Now it sometimes tells me "You need to turn on mass storage mode from the connected Blackberry Device and click Retry. This may require you to reconnect your device."
In my settings I have Mass Storage Mode Support: On. Auto Enable Mass Storage Mode When Connected: Yes.
I've reconnected the device and everything. I've reloaded the card and restarted the phone. Media Sync still gives me errors and Windows still doesn't see the phone as a mass storage device.

Hi, a simple solution is to take out humbly your previous phone from the closet (or thrashbin), put the microSD card into it and connect it to PC again. And you thought you would never use it again once you have that "awesome" Blackberry... :-)
I did this with my Nokia 6120. Also works with any standard microSD reader.

Media Sync Error - Windows XP

I have a Storm 9530 and am running Desktop Manager to V4.7 and Blackberry Media Sync V2.0.0.20 on Windows XP. I am trying to get Media Sync to work, but I get an error each time I goto to start it up.
"Blackberry Media Sync has encountered a problem and needs to close. We are sorry for the inconvenience. If you are in the middle of something, the information you were working on might be lost"
I have included the event log in an effort to give as much info as I can to find a fix. Thank you in advance for all your help.
Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 5000
Date:  4/1/2009
Time:  8:06:37 PM
User:  N/A
Computer: PC5084
Description:
EventType clr20r3, P1 blackberry music sync.exe, P2 2.0.0.19, P3 49bac5bc, P4 rim.media.source, P5 2.0.0.19, P6 49bac5b2, P7 1d6, P8 20, P9 pszqoadhx1u5zahbhohghldgiy4qixhx, P10 NIL.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 63 00 6c 00 72 00 32 00   c.l.r.2.
0008: 30 00 72 00 33 00 2c 00   0.r.3.,.
0010: 20 00 62 00 6c 00 61 00    .b.l.a.
0018: 63 00 6b 00 62 00 65 00   c.k.b.e.
0020: 72 00 72 00 79 00 20 00   r.r.y. .
0028: 6d 00 75 00 73 00 69 00   m.u.s.i.
0030: 63 00 20 00 73 00 79 00   c. .s.y.
0038: 6e 00 63 00 2e 00 65 00   n.c...e.
0040: 78 00 65 00 2c 00 20 00   x.e.,. .
0048: 32 00 2e 00 30 00 2e 00   2...0...
0050: 30 00 2e 00 31 00 39 00   0...1.9.
0058: 2c 00 20 00 34 00 39 00   ,. .4.9.
0060: 62 00 61 00 63 00 35 00   b.a.c.5.
0068: 62 00 63 00 2c 00 20 00   b.c.,. .
0070: 72 00 69 00 6d 00 2e 00   r.i.m...
0078: 6d 00 65 00 64 00 69 00   m.e.d.i.
0080: 61 00 2e 00 73 00 6f 00   a...s.o.
0088: 75 00 72 00 63 00 65 00   u.r.c.e.
0090: 2c 00 20 00 32 00 2e 00   ,. .2...
0098: 30 00 2e 00 30 00 2e 00   0...0...
00a0: 31 00 39 00 2c 00 20 00   1.9.,. .
00a8: 34 00 39 00 62 00 61 00   4.9.b.a.
00b0: 63 00 35 00 62 00 32 00   c.5.b.2.
00b8: 2c 00 20 00 31 00 64 00   ,. .1.d.
00c0: 36 00 2c 00 20 00 32 00   6.,. .2.
00c8: 30 00 2c 00 20 00 70 00   0.,. .p.
00d0: 73 00 7a 00 71 00 6f 00   s.z.q.o.
00d8: 61 00 64 00 68 00 78 00   a.d.h.x.
00e0: 31 00 75 00 35 00 7a 00   1.u.5.z.
00e8: 61 00 68 00 62 00 68 00   a.h.b.h.
00f0: 6f 00 68 00 67 00 68 00   o.h.g.h.
00f8: 6c 00 64 00 67 00 69 00   l.d.g.i.
0100: 79 00 34 00 71 00 69 00   y.4.q.i.
0108: 78 00 68 00 78 00 20 00   x.h.x. .
0110: 4e 00 49 00 4c 00 0d 00   N.I.L...
0118: 0a 00                     ..
Solved!
Go to Solution.

Hi kurzone:
It looks like Windows Media Player isn’t properly registered.
Go to ‘start’ -> ‘run’ and run the command: regsvr32 wmp.dll
Let us know if this solves the problem!
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

Blackberry Media Sync fails to connect to my Blackberry

Everytime I try to use the Media Sync it fails to connect. Ive tried plenty of times and I still cant get it to work. Ive checked my usb connection and its all fine. i can do anything else but that.
I have the blackberry 8320
How do i get it to connect?

Thanks for your response.
I have desktop mgr 4.7 and BB plugged in and online. When i then click on the blackberry media sync function to upload my music from iTunes. It knows that my BB is still connected as it states my PIN No. in the top right hand corner, however as it is looking for my playlists, an error pops up and states "Blackberry Media Sync failed to connect to your Blackberry device. Click Retry to try again or Cancel to disconnect". If i click retry the same error comes up.
I am wondering if you can only assign one BB PIN to the Media Sync as it is linked to iTunes, similar to what Apple's restrictions are with having multiple iPods syncronising on the software.
Hope this makes sense, i was thinking i should send a snap shot of the screen into BlackBerry though can't find an email address to shoot it too.
Thoughts?
The Dog

BlackBerry Media Sync Crashes

I've been having many problems with BB Media Sync (the most recent version from the BB website). After the program loaded, I would connect my BB and it would immediately crash and give me an error message. Two weeks ago, I reinstalled Windows 7 and I installed BB Media Sync along with the desktop applications. I'm still having this problem:
Problem Event Name:   CLR20r3
Problem Signature 01:   blackberry media sync.exe
Problem Signature 02:   3.0.0.36
Problem Signature 03:   4b2ab1b7
Problem Signature 04:   mscorlib
Problem Signature 05:   2.0.0.0
Problem Signature 06:   4a275af7
Problem Signature 07:   de
Problem Signature 08:   10
Problem Signature 09:   System.ArgumentException
OS Version:   6.1.7600.2.0.0.256.48
Locale ID:   1033
I've tried changing the registry entry for photo importation, which did not exist, so I added one (string value), but it still crashes.
Here's the error log:
[30000] (13/06 21:0:44):{1} Current Date: 2010/06/13
[50001] (13/06 21:00:44):{1} (Debug Log Level: 3)
[50001] (13/06 21:00:44):{1} (Event Log Level: -1)
[38017] (13/06 21:00:45):{1} (3.0.0.39)
[38018] (13/06 21:00:45):{1} (0.0.0.0)
[30004] (13/06 21:00:46):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[37001] (13/06 21:00:47):{6} Log Cleaning Started.
[18005] (13/06 21:00:47):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:00:47):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: Service Startup, Duration: 1288)
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:00:47):{4} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 21:00:47):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, Duration: 17)
[30004] (13/06 21:00:47):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:00:47):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 21:00:47):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:00:47):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:47):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:00:47):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, Duration: 450)
[19036] (13/06 21:00:48):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:00:48):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:00:48):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 517)
[38050] (13/06 21:00:48):{4} (LoadDataSource: Finished)
[30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, Duration: 552)
[30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, Duration: 815)
[30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 1119)
[38050] (13/06 21:00:48):{3} (LoadDataSource: Finished)
[30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, Duration: 1339)
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:08):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void CheckForUpdate())
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, Duration: 298)
[19046] (13/06 21:01:09):{4} (C:\Users\Paul M. Cohen\AppData\Roaming\Research In Motion\BlackBerry Media Sync\Data\supported_devices.xml Failed SHA1Checksum)
[18002] (13/06 21:01:09):{3} EXCEPTION: Net.Rim.AutoUpdateLib.Model.UpdateException -- MESSAGE: The remote server returned an error: (404) Not Found. -- STACK: No stack trace available.
[38016] (13/06 21:01:09):{3}
[19045] (13/06 21:01:10):{4} EXCEPTION: System.NullReferenceException -- MESSAGE: Object reference not set to an instance of an object. -- STACK:    at Rim.UI.MediaSync.Presenters.DevicePresenter.HandleDeviceImageDownloaded(Object sender, DeviceImageEventArgs e){CRLF}   at Rim.Application.Utilities.Events.Eventer.Raise[THandlerArgs,TArgs](Object sender, EventHandler`1 handler, TArgs e){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceImageDownloaded(Object sender, DeviceImageEventArgs e){CRLF}   at Rim.Application.Utilities.Events.Eventer.Raise[THandlerArgs,TArgs](Object sender, EventHandler`1 handler, TArgs e){CRLF}   at Rim.Media.Device.Support.DeviceSupportSslDownloader.GetDeviceImage(String filename, String checksum){CRLF}   at Rim.Media.Device.Support.DeviceSupportSslDownloader.GetDeviceImages()
[19045] (13/06 21:01:10):{4} (Error checking for newer device images.)
[30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
[30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, Duration: 1919)
[38036] (13/06 21:01:29):{8} (30B7FC93: Attached)
[50002] (13/06 21:01:29):{B} (BlackBerry Connect: Started)
[38036] (13/06 21:01:34):{B} (30B7FC93: Connected)
[50002] (13/06 21:01:34):{B} (BlackBerry Connect: Finished)
[59999] (13/06 21:01:36):{B} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (13/06 21:11:34):{1} (Debug Log Level: 3)
[50001] (13/06 21:11:34):{1} (Event Log Level: -1)
[38017] (13/06 21:11:35):{1} (3.0.0.39)
[38018] (13/06 21:11:35):{1} (0.0.0.0)
[30004] (13/06 21:11:36):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 21:11:37):{9} (BlackBerry Connect: Started)
[37001] (13/06 21:11:37):{6} Log Cleaning Started.
[18005] (13/06 21:11:37):{4} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{4} (TASK: Service Startup, Duration: 1245)
[30004] (13/06 21:11:37):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, Duration: 16)
[30004] (13/06 21:11:37):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:11:37):{4} (LoadDataSource: Started loading PicturesDesktop)
[38050] (13/06 21:11:37):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:11:37):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:37):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:11:37):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[38050] (13/06 21:11:37):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, Duration: 715)
[19036] (13/06 21:11:38):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 807)
[38050] (13/06 21:11:38):{4} (LoadDataSource: Finished)
[30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, Duration: 892)
[30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, Duration: 1045)
[30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 1208)
[38050] (13/06 21:11:38):{3} (LoadDataSource: Finished)
[30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, Duration: 1423)
[38036] (13/06 21:11:40):{9} (30B7FC93: Connected)
[50002] (13/06 21:11:40):{9} (BlackBerry Connect: Finished)
[59999] (13/06 21:11:41):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (13/06 21:15:12):{1} (Debug Log Level: 3)
[50001] (13/06 21:15:12):{1} (Event Log Level: -1)
[38017] (13/06 21:15:13):{1} (3.0.0.39)
[38018] (13/06 21:15:13):{1} (0.0.0.0)
[30004] (13/06 21:15:14):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 21:15:14):{9} (BlackBerry Connect: Started)
[37001] (13/06 21:15:14):{6} Log Cleaning Started.
[18005] (13/06 21:15:15):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: Service Startup, Duration: 1233)
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:15:15):{4} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, Duration: 18)
[30004] (13/06 21:15:15):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:15:15):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 21:15:15):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:15:15):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:15:15):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, Duration: 424)
[19036] (13/06 21:15:15):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 471)
[38050] (13/06 21:15:15):{4} (LoadDataSource: Finished)
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, Duration: 499)
[30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, Duration: 726)
[30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 863)
[38050] (13/06 21:15:16):{3} (LoadDataSource: Finished)
[30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, Duration: 1057)
[38036] (13/06 21:15:16):{9} (30B7FC93: Connected)
[50002] (13/06 21:15:16):{9} (BlackBerry Connect: Finished)
[59999] (13/06 21:15:17):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
[50001] (13/06 21:16:27):{1} (Debug Log Level: 3)
[50001] (13/06 21:16:27):{1} (Event Log Level: -1)
[38017] (13/06 21:16:28):{1} (3.0.0.39)
[38018] (13/06 21:16:28):{1} (0.0.0.0)
[30004] (13/06 21:16:28):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 21:16:29):{9} (BlackBerry Connect: Started)
[37001] (13/06 21:16:29):{6} Log Cleaning Started.
[18005] (13/06 21:16:30):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: Service Startup, Duration: 1285)
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:16:30):{4} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, Duration: 17)
[30004] (13/06 21:16:30):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:16:30):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 21:16:30):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 21:16:30):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 21:16:30):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, Duration: 444)
[19036] (13/06 21:16:30):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 515)
[38050] (13/06 21:16:30):{4} (LoadDataSource: Finished)
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, Duration: 553)
[30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, Duration: 799)
[30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 944)
[38050] (13/06 21:16:31):{3} (LoadDataSource: Finished)
[38036] (13/06 21:16:31):{9} (30B7FC93: Connected)
[30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, Duration: 1101)
[50002] (13/06 21:16:31):{9} (BlackBerry Connect: Finished)
[59999] (13/06 21:16:31):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
Any ideas?
Best,
Paul

Hi Paul:
Thanks for reporting this issue. We’re looking into it.
I think removing the MediaSync files from your device will help solve this issue.
Be warned, after you do this, MediaSync won’t remember any of your previous selections.
Connect your phone and enable USB Massstorage
In Windows Explorer, find the drive you’ve been using with MediaSync
The path will be something like J:\home\user\system\Media Sync
Delete all the files here.
Go to %appdata%\Research In Motion\BlackBerry Media Sync
Delete all the files here.
Try using MediaSync again.
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

BlackBerry Media Sync Failed to connect to your BlackBerry device

I am trying to successfully sync my blackberry bold 9000 with itunes via the BB media sync program. I have successfully installed desktop manager and can sync contacts, email, add applications and can sync via Roxio media manager (painfully though). However when I open BB Media Sync I get an error Msg saying 'Blackberry Media Sync Failed to connect to your blackberry device - Retry or Cancel' It displays the device PIN in the window but still says please conect a blackberry device. I have mass storage mode turned on, media card support, USB drivers installed and have checked the media card is inserted correctly. When I try to find my blackberry in 'My Computer' it does not appear to be there either. What am I doing wrong?? Please help

Hi....
read this post and see if that works for you...
http://supportforums.blackberry.com/rim/board/message?board.id=Bold&message.id=1614&query.id=19721#M...
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

Blackberry Media Sync always crashes

My 8310 is running the most current Blackberry software.
I am on the most current version of Desktop Manager.
I downloaded and installed Blackberry Media Sync.
Application Event Log shows a successful install.
Every time I select Blackberry Media Sync from Desktop Manager, it fails with "an application error has occurred. would you like to inform MS, etc..."
Here's what the Application Event Log error entry shows.
Faulting application blackberry music sync.exe, version 1.1.0.24, stamp 49411411, faulting module kernel32.dll, version 5.1.2600.5512, stamp 4802a12c, debug? 0, fault address 0x00012aeb.
Any ideas?
Thanks,.
BB

Same problem with my Bold 9700

Blackberry Media Sync Problems

I downloaded the new Blackberry Media Sync program last night. It recognized my iTunes library just fine but won't connect to my blackberry. I get prompted for the devices password and the PIN shows up in the app but then I get an error that the device cannot be found. According to the comments in the following page on Crackberry I am not the only one. http://crackberry.com/itunes-your-blackberry-blackberry-media-sync-now-available
I have a Sprint 8130 with OS 4.3.0.127 and am running Windows Vista on my PC. Any ideas how I can fix this issue?

Hi Guys, Hi 3rugger,
I'm having the same exact issue but it's driving me insane.
I tried everything to get it to work but I keep getting the same error message:
BlackBerry Media Sync failed to connect to your BlackBerry device. Click Connect to try again or Cancel to disconnect.
The device is listed in the programs window and the Sprint 8330 is on the Connected to Desktop screen.
I'm running Vista Home Premium with SP2.
Any help would be great.

BlackBerry Media Sync Hangs on "Loading music library..."

Here is the BlackBerry Media Sync Log
[30000] (16/06 1:31:21):{1} Current Date: 2010/06/16
[50001] (16/06 1:31:21):{1} (Debug Log Level: 4)
[50001] (16/06 1:31:21):{1} (Event Log Level: -1)
[40002] (16/06 1:31:22):{1} (Constructing Media Sync API...)
[38017] (16/06 1:31:22):{1} (3.0.0.39)
[38018] (16/06 1:31:22):{1} (0.0.0.0)
[40002] (16/06 1:31:22):{6} (Initializing Media Sync API...)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[40002] (16/06 1:31:22):{4} (Checking for iTunes Version...)
[40003] (16/06 1:31:22):{4} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.iTunes.ITunesDetector.GetITunesVersion()
[40002] (16/06 1:31:22):{4} (Detecting: iTunes)
[40002] (16/06 1:31:22):{4} (Complete detection: iTunes, Status = NotInstalled)
[40002] (16/06 1:31:22):{4} (Detecting: WMP)
[40002] (16/06 1:31:22):{4} (Getting library info...)
[40002] (16/06 1:31:22):{4} (Info includes #tracks = 2940, Library ID = 2367277293702742018)
[40002] (16/06 1:31:22):{4} (Complete detection: WMP, Status = VersionSupported)
[40002] (16/06 1:31:22):{4} (Detecting: PicturesDesktop)
[40002] (16/06 1:31:22):{4} (Getting library info...)
[40002] (16/06 1:31:22):{4} (Info includes #tracks = -1, Library ID = null)
[40002] (16/06 1:31:22):{4} (Complete detection: PicturesDesktop, Status = VersionSupported)
[40002] (16/06 1:31:22):{4} (Detecting: PicturesDevice)
[40002] (16/06 1:31:22):{4} (Getting library info...)
[40002] (16/06 1:31:22):{4} (Info includes #tracks = -1, Library ID = null)
[40002] (16/06 1:31:22):{4} (Complete detection: PicturesDevice, Status = VersionSupported)
[40002] (16/06 1:31:22):{4} (Setting default media Sources...)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, Duration: 201)
[40002] (16/06 1:31:22):{3} (Constructing DataSource: PicturesDesktop)
[38050] (16/06 1:31:22):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, Duration: 13)
[40002] (16/06 1:31:22):{4} (Constructing DataSource: WMP)
[38050] (16/06 1:31:22):{4} (LoadDataSource: Started loading WMP)
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: API_LOAD_DATASOURCE_WMP, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (16/06 1:31:22):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (16/06 1:31:22):{9} (Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader)
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Progressing, TRANSITION: none, OPERATION: Void <LoadLibrarySTA>b__0(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
   at Rim.Application.Utilities.FileSystem.FullPath.IsSamePath(IFullPath sourcePath)
   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.IsInWMPAutoPlaylistLocation(IFilePath path)
   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<GetWMPAudioPlaylistsAsWMPMedia>d__24.MoveNext()
   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<get_Tracks>d__6.MoveNext()
   at Rim.Media.Source.Music.MusicLibrary.GetLibrary(IReadOnlyLibrarySimple importer, ICancelable task)
   at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.LoadLibrary(ICancelable task)
   at Rim.Media.Source.WindowsMedia.WMPDataSource.LoadLibrary(Boolean firstLoad, ICancelable task)
   at Rim.Media.Source.WindowsMedia.WMPDataSource.<>c__DisplayClass1.<LoadLibrarySTA>b__0()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, Duration: 62)
[30004] (16/06 1:31:22):{4} (TASK: API_LOAD_DATASOURCE_WMP, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
   at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
   at Rim.Application.Tasks.Task.RunOneOperation()
   at Rim.Application.Tasks.Task.Run()
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
   at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
   at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
   at Rim.Application.Tasks.Task.RunOneOperation()
   at Rim.Application.Tasks.Task.Run()
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
   at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
   at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, Duration: 70)
[40002] (16/06 1:31:22):{6} (Device file access monitor created.)
[40002] (16/06 1:31:22):{6} (Specific device requested: False)
[40002] (16/06 1:31:22):{6} (Device found: 312B7079)
[40002] (16/06 1:31:22):{6} (Total devices found: 1)
[37001] (16/06 1:31:22):{6} Log Cleaning Started.
[40002] (16/06 1:31:22):{B} (DevMan(1) - Searching for connected device: 312B7079)
[40002] (16/06 1:31:22):{B} (DevMan(2) - Found connected device: 312B7079)
[50002] (16/06 1:31:22):{B} (BlackBerry Connect: Started)
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, Duration: 116)
[19036] (16/06 1:31:22):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 152)
[38050] (16/06 1:31:22):{3} (LoadDataSource: Finished)
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, Duration: 178)
[38036] (16/06 1:31:24):{B} (312B7079: Connected)
[40002] (16/06 1:31:24):{B} (Model: 9550, JavaAppsVersion: 5.0.0.607)
[40002] (16/06 1:31:24):{B} (Retrieving mass storage volumes, attempt = 1)
[40002] (16/06 1:31:24):{B} (Now looking at the volumes found on the device.)
[40002] (16/06 1:31:24):{B} (Checking mass storage volumes to see if they are ready...)
[40002] (16/06 1:31:24):{B} (--> Mass storage volume: vol.Path = I:\, vol.IsMediaMounted = True)
[40002] (16/06 1:31:24):{B} (--> Mass storage volume: vol.Path = J:\, vol.IsMediaMounted = True)
[40002] (16/06 1:31:24):{B} (Done looking at volumes. Attempt: 1, Volume are ready: True)
[40002] (16/06 1:31:24):{B} (Enabling drive (I:\), Attempt = 1)
[40002] (16/06 1:31:24):{B} (Waiting until drive is ready (I:\)...)
[40002] (16/06 1:31:24):{B} (Verified drive is ready (I:\).)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (I:\).)
[40002] (16/06 1:31:24):{B} (Drive state (I:\) - ENABLED)
[40002] (16/06 1:31:24):{B} (Enabling drive (J:\), Attempt = 1)
[40002] (16/06 1:31:24):{B} (Waiting until drive is ready (J:\)...)
[40002] (16/06 1:31:24):{B} (Verified drive is ready (J:\).)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (J:\).)
[40002] (16/06 1:31:24):{B} (Drive state (J:\) - ENABLED)
[40002] (16/06 1:31:24):{B} (Processing results of drive intialization.)
[40002] (16/06 1:31:24):{B} (Number of successful drives: 2)
[40002] (16/06 1:31:24):{B} (Number of failed drives: 0)
[40002] (16/06 1:31:24):{B} (End, Successful = True)
[50002] (16/06 1:31:24):{B} (BlackBerry Connect: Finished)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (I:\).)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (J:\).)
[40002] (16/06 1:31:24):{B} (Setting default drive: {0}J:\BlackBerry)
[30004] (16/06 1:31:25):{8} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[40002] (16/06 1:31:25):{E} (Constructing DataSource: PicturesDevice)
[38050] (16/06 1:31:25):{E} (LoadDataSource: Started loading PicturesDevice)
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (16/06 1:31:25):{E} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[40002] (16/06 1:31:25):{E} (Reading device volumes...)
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, Duration: 14)
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 15)
[38050] (16/06 1:31:25):{E} (LoadDataSource: Finished)

Hi Icetreay:
Thanks for reporting this.
It looks like we make assumptions about where the physical playlists in Windows Media Player are stored on the computer. They usually reside in a folder like: C:\Users\username\Music\Playlists\test.wpl
However, you must have a playlist located outside of this folder and it’s causing Media Sync to fail.
You could do a search of your computer to find all *.wpl files.
The ones that would cause us problems are playlists that are near the root. Ie
C:\myplaylist\list.wpl
C:\myplaylists\lists\list.wpl
If you move or delete these playlists, we should work again.
This issue will be fixed in the next version.
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

Blackberry Media Sync 3.0 not loading music libary

I have a Storm 9530 running v5.0.0.328 and the Media Sync is long working. I am running XP and keep getting differnt problems.
1. It does not load the music libary. It just hangs saying "loading music lilbary..."
2. I want to use it with Windows Media player but when I select it under options and click ok it goes right back to itunes. Even with keeping it at iTunes it does not load anything.
3. Sometimes I get the message "failled to load media".
4. Sometimes I put it on and it says need to turn on mass storage mode but it's already on.
5. Sometimes it says it does not reconise my devise at all.
6. Sometimes when I try to move it from iTunes to Windows Media Player it just frezzes all together and I need to restart it only to get another one of these errors.
The last version of Media Sync has been crashing for a couple months now and not syncing anything. I was thinking 3.0 would fix it. Nothing seems to be working. Please help.

Hi corbettcj:
It’s difficult to determine exactly what the problem is, but it sounds like some Media Sync data files may have become corrupted. I’ll give you instructions to clear these files away and hopefully the music libraries will load again.
- Open Windows Explorer and go to %appdata%\Research In Motion\BlackBerry Media Sync
- Delete all the files / folders here
Try to launch Media Sync again. Hopefully this will help your music libraries load properly.
Hopefully the errors with device connection don’t happen too often. Sometimes Windows will fail to recognize the Blackberry and thus Media Sync also can’t see it. The solution is usually to unplug/replug or restart the computer.
Let us know what happens. We can offer more trouble shooting steps if this doesn’t work.
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net

Media Sync Error - enable mass storage manually message repeats

I have a blackberry 8310 with an extra memory card installed.
Every time I try to use Blackberry Media Sync I get an error message that reads: The connected Blackberry device required mass media storage mode to be enabled manually, please do so from your device and click Retry.
However when I have enabled mass media mode manually and clicked retry, it gives me the exact same message, or sometimes sits there saying connecting to Blackberry device indefinitely.
I have checked for updates both for my desktop software (version 5.0.1) and my Media Sync software (Version 2.0.0.27) all other software is working normally, and I can move music to my device with media manager (which I only tried after receiving the error message about 20 times).
Any suggestions?

Hi and welcome to the forums!
Have you used this media card in a different Blackberry and used media sync
with it? Please read the link on the bottom of the post about Media Sync.
DId you format it in the Blackberry when you received it?
On solely your Blackberry, can you store a picture and retrieve it?
Go to options>memory and set the following options:
Use the following settings in the memory option of the device:
Compressions enabled
Media card support ON
Media transfer protocol ON (Storm and Bold only)
Mass storage support ON
Auto enable Mass storage support when connected ON
Save all changes. Now back out of the memory section and go to security>encryption> DISABLE.
Do a battery pull as listed below and let us know how it goes.
Thanks,
Bifocals
KB15591
Name assigned to the BlackBerry smartphone in BlackBerry Media Sync follows the MicroSD card
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Blacberry Bold and Blackberry Media Sync

I have been trying to use Blackberry Media Sync to sync my playlists with my bb. My bb desktop manager 4.6.0.13 is working fine, recognizes my device,etc. When I try to use Media Sync I get an error message ' Blackberry Media Sync failed to connect to your device. I have uninstalled and reinstalled software, upgraded my handhelds software to the latest version, media card support is on, mass storage mode support is on. i have att and their tech division cant solve my prob. please help

OK guys I am not a geek I have no idea how to do this stuff. But it is Jan 2011 and I could not get my new laptop to recognize the Blackberry Curve 9700 so I could sync it up. What I did to solve this is I synced up the device with my old desktop, which I had not done in over 6 months after I had a hard drive crash on a laptop. Whatever happened, the device ended up with a bunch of new software on it and when I put it on the new laptop it synced up just fine. I don't know if this will help anybody but I hope so.

BlackBerry Media Sync 2.0 Now Available

BlackBerry® Media Sync 2.0
Product Overview
BlackBerry Media Sync 2.0 is the latest version of BlackBerry Media Sync and is available for download via www.blackberry.com/mediasync and through BlackBerry Desktop Manager as of today!
Your
music on your BlackBerry Smartphone. It’s That Simple. Sync your
desktop iTunes® or Windows Media Player music files with your
BlackBerry® smartphone. BlackBerry® Media Sync makes getting more from
your music quick and easy! Want a specific playlist for the gym? With
just a few simple clicks, you can choose the playlists you want from
your collection.
Or,
if you just need a mix of tunes to get you through the day, songs can
be randomly chosen from your collection. And, to make sure you’ve
always got enough free memory on your BlackBerry smartphone, BlackBerry
Media Sync lets you set a limit as to how much—or how little—of your
music to sync.
Download Media Sync 2.0 Now!
Supported Software
iTunes 7.2 and later are the only versions of iTunes that are supported.
Windows Media Player 10 and later on the following operating systems are supported:
Windows XP with Service Pack 2 or later for both the 32-bit and 64-bit editions
Windows Vista
Features
Support for Windows Media Player
Support for Windows XP 64-bit
Support to synchronize iTunes content and Windows Media Player content in separate libraries
Improved detection of supported file types and formats
Enhanced album art support
New language support for:
Japanese
Traditional Chinese
Korean
Czech
Hungarian
European Portuguese
Russian
Dutch
Indonesian
Frequently Asked Questions
BlackBerry Media Sync 2.0 for Windows displays a blank screen when launched
How to switch between iTunes and Windows Media Player for BlackBerry Media Sync
BlackBerry Media Sync 2.0 Terminates Unexpectedly
New Features in BlackBerry Media Sync 2.0
Do you have questions about your BlackBerry smartphone?
Go to mobile.blackberry.com on your BlackBerry smartphone to enter your question and get instant answers!

Just so everyone knows, this does not apply to the Mac version.
Gambit - why are you posting this here? After going through the hoops it plainly says on the download page that it's the same "Preview Version" as was released in December.
It's misleading to post news of Media Sync 2.0 here when Mac-BlackBerry users haven't even been provided with a stable version of Media Sync 1.0 !
"We hope you enjoy this software and look forward to making a full release available to you in the future"
Sure...

Blackberry Media Sync

Some songs from my play list in Itunes will not sync into my Blackberry Curve, they are purchased songs. When I look at the song in the Media Sync play list there is a small lock on it. How do I remove lock so I can transfer the song?

Hi,
You have some songs that have Digital Rights Management protection.
Read the attached article.
"Files that are not compatible with the BlackBerry smartphone media
application or files controlled by DRM technologies cannot be copied."
KB15645 How to install, synchronize, and update BlackBerry Media Sync.
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

BlackBerry Media Sync error

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