Blackberry Media Sync Problems

I downloaded the new Blackberry Media Sync program last night.  It recognized my iTunes library just fine but won't connect to my blackberry.  I get prompted for the devices password and the PIN shows up in the app but then I get an error that the device cannot be found.  According to the comments in the following page on Crackberry I am not the only one.  http://crackberry.com/itunes-your-blackberry-blackberry-media-sync-now-available
I have a Sprint 8130 with OS 4.3.0.127 and am running Windows Vista on my PC.  Any ideas how I can fix this issue?

Hi Guys, Hi 3rugger,
I'm having the same exact issue but it's driving me insane.
I tried everything to get it to work but I keep getting the same error message:
BlackBerry Media Sync failed to connect to your BlackBerry device. Click Connect to try again or Cancel to disconnect.
The device is listed in the programs window and the Sprint 8330 is on the Connected to Desktop screen.
I'm running Vista Home Premium with SP2.
Any help would be great.

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    [50001] (13/06 21:00:44):{1} (Debug Log Level: 3)
    [50001] (13/06 21:00:44):{1} (Event Log Level: -1)
    [38017] (13/06 21:00:45):{1} (3.0.0.39)
    [38018] (13/06 21:00:45):{1} (0.0.0.0)
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    [30004] (13/06 21:00:47):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
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    [30004] (13/06 21:00:47):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, Duration: 17)
    [30004] (13/06 21:00:47):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:47):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
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    [30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, Duration: 450)
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    [30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, Duration: 552)
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    [30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, Duration: 815)
    [30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 1119)
    [38050] (13/06 21:00:48):{3} (LoadDataSource: Finished)
    [30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, Duration: 1339)
    [30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:01:08):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void CheckForUpdate())
    [30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, Duration: 298)
    [19046] (13/06 21:01:09):{4} (C:\Users\Paul M. Cohen\AppData\Roaming\Research In Motion\BlackBerry Media Sync\Data\supported_devices.xml Failed SHA1Checksum)
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    [30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
    [30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, Duration: 1919)
    [38036] (13/06 21:01:29):{8} (30B7FC93: Attached)
    [50002] (13/06 21:01:29):{B} (BlackBerry Connect: Started)
    [38036] (13/06 21:01:34):{B} (30B7FC93: Connected)
    [50002] (13/06 21:01:34):{B} (BlackBerry Connect: Finished)
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    [50001] (13/06 21:11:34):{1} (Debug Log Level: 3)
    [50001] (13/06 21:11:34):{1} (Event Log Level: -1)
    [38017] (13/06 21:11:35):{1} (3.0.0.39)
    [38018] (13/06 21:11:35):{1} (0.0.0.0)
    [30004] (13/06 21:11:36):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [50002] (13/06 21:11:37):{9} (BlackBerry Connect: Started)
    [37001] (13/06 21:11:37):{6} Log Cleaning Started.
    [18005] (13/06 21:11:37):{4} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
    [30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:37):{4} (TASK: Service Startup, Duration: 1245)
    [30004] (13/06 21:11:37):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, Duration: 16)
    [30004] (13/06 21:11:37):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:11:37):{4} (LoadDataSource: Started loading PicturesDesktop)
    [38050] (13/06 21:11:37):{3} (LoadDataSource: Started loading iTunes)
    [30004] (13/06 21:11:37):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:37):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:37):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:37):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:11:37):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [38050] (13/06 21:11:37):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, Duration: 715)
    [19036] (13/06 21:11:38):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 807)
    [38050] (13/06 21:11:38):{4} (LoadDataSource: Finished)
    [30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, Duration: 892)
    [30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, Duration: 1045)
    [30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 1208)
    [38050] (13/06 21:11:38):{3} (LoadDataSource: Finished)
    [30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, Duration: 1423)
    [38036] (13/06 21:11:40):{9} (30B7FC93: Connected)
    [50002] (13/06 21:11:40):{9} (BlackBerry Connect: Finished)
    [59999] (13/06 21:11:41):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
    [50001] (13/06 21:15:12):{1} (Debug Log Level: 3)
    [50001] (13/06 21:15:12):{1} (Event Log Level: -1)
    [38017] (13/06 21:15:13):{1} (3.0.0.39)
    [38018] (13/06 21:15:13):{1} (0.0.0.0)
    [30004] (13/06 21:15:14):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [50002] (13/06 21:15:14):{9} (BlackBerry Connect: Started)
    [37001] (13/06 21:15:14):{6} Log Cleaning Started.
    [18005] (13/06 21:15:15):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
    [30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{3} (TASK: Service Startup, Duration: 1233)
    [30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:15:15):{4} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, Duration: 18)
    [30004] (13/06 21:15:15):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:15:15):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [38050] (13/06 21:15:15):{3} (LoadDataSource: Started loading iTunes)
    [30004] (13/06 21:15:15):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:15:15):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, Duration: 424)
    [19036] (13/06 21:15:15):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 471)
    [38050] (13/06 21:15:15):{4} (LoadDataSource: Finished)
    [30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, Duration: 499)
    [30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, Duration: 726)
    [30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 863)
    [38050] (13/06 21:15:16):{3} (LoadDataSource: Finished)
    [30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, Duration: 1057)
    [38036] (13/06 21:15:16):{9} (30B7FC93: Connected)
    [50002] (13/06 21:15:16):{9} (BlackBerry Connect: Finished)
    [59999] (13/06 21:15:17):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
    [50001] (13/06 21:16:27):{1} (Debug Log Level: 3)
    [50001] (13/06 21:16:27):{1} (Event Log Level: -1)
    [38017] (13/06 21:16:28):{1} (3.0.0.39)
    [38018] (13/06 21:16:28):{1} (0.0.0.0)
    [30004] (13/06 21:16:28):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [50002] (13/06 21:16:29):{9} (BlackBerry Connect: Started)
    [37001] (13/06 21:16:29):{6} Log Cleaning Started.
    [18005] (13/06 21:16:30):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
    [30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{3} (TASK: Service Startup, Duration: 1285)
    [30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:16:30):{4} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, Duration: 17)
    [30004] (13/06 21:16:30):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:16:30):{3} (LoadDataSource: Started loading iTunes)
    [30004] (13/06 21:16:30):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:16:30):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [38050] (13/06 21:16:30):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, Duration: 444)
    [19036] (13/06 21:16:30):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 515)
    [38050] (13/06 21:16:30):{4} (LoadDataSource: Finished)
    [30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, Duration: 553)
    [30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, Duration: 799)
    [30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 944)
    [38050] (13/06 21:16:31):{3} (LoadDataSource: Finished)
    [38036] (13/06 21:16:31):{9} (30B7FC93: Connected)
    [30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, Duration: 1101)
    [50002] (13/06 21:16:31):{9} (BlackBerry Connect: Finished)
    [59999] (13/06 21:16:31):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
    Any ideas?
    Best,
    Paul

    Hi Paul:
    Thanks for reporting this issue.  We’re looking into it.
    I think removing the MediaSync files from your device will help solve this issue. 
    Be warned, after  you do this, MediaSync won’t remember any of your previous selections.
    Connect your phone and enable USB Massstorage
    In Windows Explorer, find the drive you’ve been using with MediaSync
    The path will be something like J:\home\user\system\Media Sync 
    Delete all the files here.
    Go to %appdata%\Research In Motion\BlackBerry Media Sync
    Delete all the files here.
    Try using MediaSync again.
    Cheers
    M
    Need additional information on BlackBerry products?
    visit: http://www.blackberry.net

  • Blackberry Media Sync always crashes

    My 8310 is running the most current Blackberry software.
    I am on the most current version of Desktop Manager.
    I downloaded and installed Blackberry Media Sync.
    Application Event Log shows a successful install.
    Every time I select Blackberry Media Sync from Desktop Manager, it fails with "an application error has occurred.  would you like to inform MS, etc..."
    Here's what the Application Event Log error entry shows.
    Faulting application blackberry music sync.exe, version 1.1.0.24, stamp 49411411, faulting module kernel32.dll, version 5.1.2600.5512, stamp 4802a12c, debug? 0, fault address 0x00012aeb.
    Any ideas?
    Thanks,.
    BB

    Same problem with my Bold 9700

  • Blackberry Media Sync --- Mac

    Your Music on Your BlackBerry Smartphone. It’s That Simple.Sync your desktop iTunes® music files with your BlackBerry® smartphone. BlackBerry® Media Sync makes getting more from your music quick and easy!1,2,3,4 Want a specific playlist for the gym? With just a few simple clicks, you can choose the playlists you want from your collection.
    Or, if you just need a mix of tunes to get you through the day, songs can be randomly chosen from your collection. And, to make sure you’ve always got enough free memory on your BlackBerry smartphone, BlackBerry Media Sync lets you set a limit as to how much—or how little—of your music to sync.
    http://na.blackberry.com/eng/services/media/mediasync.jsp

    I finally managed to get hold of a tech support guy at RIM and to be fair, he was excellent. He talked through the problem with me and basically fixed it - I now feel like an expert!
    I will be happy to post the advice he gave me on here if anyone wants me to, though right now I'm rushing a little - tomorrow.

  • BlackBerry Media Sync error

    Hello, has anyone run across the following error when trying to sync using the BlackBerry Media Sync tool?
    "BlackBerry Media Sync received an error while transferring songs to the device. Check your media card and try again."
    I've had a few users say that this is happening and I'm not sure how to resolve. Users have tried a different microSD card, different USB cable, wiped the device, different BlackBerry, verified that mass storage mode is enabled, verifed that they can drag files to the microSD through mass storage mode & transfer via Roxio media manager.
    Any suggestiong would be much appreciated. Thanks!

    I've been having this problem for ages and FINALLY sorted it today!  It seems to be an issue with corrupt files:  I've tried converting them to a different file format and they crash when they do that so I can only assume that some of them won't copy even if the original file plays OK in iTunes. The only workaround is to delete them on your playlist.  You'll know which ones they are because that'll be the point at which MediaStync crashes out.  Just take a note of them, exit MediaSync, remove them from your playlist, restart sync and repeat until you (finally) get the rest on there.  Hint: don't delete the media before syncing as you'll have to go throuh the whole process from scratch, and you have to exit and restart MediaSync or it'll still look for the file.  good luck!

  • Blackberry media sync stopped working

    Description:
      Stopped working
    Problem signature:
      Problem Event Name:                        CLR20r3
      Problem Signature 01:                       blackberry media sync.exe
      Problem Signature 02:                       3.0.0.36
      Problem Signature 03:                       4b2ab1b7
      Problem Signature 04:                       mscorlib
      Problem Signature 05:                       2.0.0.0
      Problem Signature 06:                       4a275af7
      Problem Signature 07:                       344b
      Problem Signature 08:                       15a
      Problem Signature 09:                       System.UnauthorizedAccess
      OS Version:                                          6.1.7600.2.0.0.256.1
      Locale ID:                                             1033
    Solved!
    Go to Solution.

    [30000] (23/06 0:0:43):{1} Current Date: 2010/06/23
    [50001] (23/06 0:00:43):{1} (Debug Log Level: 3)
    [50001] (23/06 0:00:43):{1} (Event Log Level: -1)
    [38017] (23/06 0:00:48):{1} (3.0.0.39)
    [38018] (23/06 0:00:48):{1} (0.0.0.0)
    [30004] (23/06 0:00:52):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [50002] (23/06 0:00:54):{9} (BlackBerry Connect: Started)
    [37001] (23/06 0:00:54):{5} Log Cleaning Started.
    [30004] (23/06 0:00:56):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (23/06 0:00:56):{7} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:00:56):{7} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (23/06 0:00:56):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:00:56):{7} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 0:00:56):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (23/06 0:00:56):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:00:56):{3} (TASK: Service Startup, Duration: 4128)
    [30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:00:56):{3} (TASK: MusicServiceStartupTask, Duration: 33)
    [30004] (23/06 0:00:56):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:00:56):{3} (LoadDataSource: Started loading iTunes)
    [30004] (23/06 0:00:56):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:00:56):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:00:56):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:00:56):{7} (TASK: Load_Picture_Library, Duration: 296)
    [19036] (23/06 0:00:56):{7} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (23/06 0:00:57):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:00:57):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:00:57):{7} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 914)
    [38050] (23/06 0:00:57):{7} (LoadDataSource: Finished)
    [30004] (23/06 0:00:57):{7} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (23/06 0:00:57):{7} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:00:57):{7} (TASK: PictureServiceStartupTask, Duration: 962)
    [30004] (23/06 0:00:58):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:00:58):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:00:58):{3} (TASK: Load_iTunes_Library, Duration: 2480)
    [30004] (23/06 0:00:59):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:00:59):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:00:59):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2929)
    [38050] (23/06 0:00:59):{3} (LoadDataSource: Finished)
    [30004] (23/06 0:01:02):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (23/06 0:01:02):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:02):{3} (TASK: LoadMusicSourceTask, Duration: 6757)
    [38036] (23/06 0:01:06):{9} (310AEB02: Connected)
    [50002] (23/06 0:01:06):{9} (BlackBerry Connect: Finished)
    [30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
    [30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:07):{7} (TASK: Reload picture destination, Duration: 330)
    [38050] (23/06 0:01:07):{5} (LoadDataSource: Started loading PicturesDevice)
    [30004] (23/06 0:01:07):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:07):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:01:07):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 0:01:08):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:01:08):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:08):{5} (TASK: Load_Picture_Library, Duration: 461)
    [30004] (23/06 0:01:08):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:01:08):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:08):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 483)
    [38050] (23/06 0:01:08):{5} (LoadDataSource: Finished)
    [59999] (23/06 0:01:08):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
    [50001] (23/06 0:01:17):{1} (Debug Log Level: 3)
    [50001] (23/06 0:01:17):{1} (Event Log Level: -1)
    [38017] (23/06 0:01:22):{1} (3.0.0.39)
    [38018] (23/06 0:01:22):{1} (0.0.0.0)
    [30004] (23/06 0:01:26):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [50002] (23/06 0:01:29):{9} (BlackBerry Connect: Started)
    [37001] (23/06 0:01:29):{5} Log Cleaning Started.
    [30004] (23/06 0:01:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (23/06 0:01:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (23/06 0:01:30):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:30):{3} (TASK: Service Startup, Duration: 4496)
    [30004] (23/06 0:01:30):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:01:30):{3} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (23/06 0:01:30):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:01:30):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:30):{7} (TASK: MusicServiceStartupTask, Duration: 34)
    [30004] (23/06 0:01:30):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:01:30):{7} (LoadDataSource: Started loading iTunes)
    [30004] (23/06 0:01:30):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:30):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:01:30):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:30):{3} (TASK: Load_Picture_Library, Duration: 300)
    [19036] (23/06 0:01:31):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (23/06 0:01:31):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:01:31):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:31):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 795)
    [38050] (23/06 0:01:31):{3} (LoadDataSource: Finished)
    [30004] (23/06 0:01:31):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (23/06 0:01:31):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:31):{3} (TASK: PictureServiceStartupTask, Duration: 843)
    [30004] (23/06 0:01:33):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:01:33):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:33):{7} (TASK: Load_iTunes_Library, Duration: 2912)
    [30004] (23/06 0:01:34):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:01:34):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:34):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 3508)
    [38050] (23/06 0:01:34):{7} (LoadDataSource: Finished)
    [30004] (23/06 0:01:39):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (23/06 0:01:39):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:39):{7} (TASK: LoadMusicSourceTask, Duration: 8654)
    [38036] (23/06 0:01:43):{9} (310AEB02: Connected)
    [50002] (23/06 0:01:44):{9} (BlackBerry Connect: Finished)
    [30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
    [30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:45):{7} (TASK: Reload picture destination, Duration: 310)
    [38050] (23/06 0:01:45):{5} (LoadDataSource: Started loading PicturesDevice)
    [30004] (23/06 0:01:45):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:01:45):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:45):{5} (TASK: Load_Picture_Library, Duration: 286)
    [30004] (23/06 0:01:46):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:01:46):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:46):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 461)
    [38050] (23/06 0:01:46):{5} (LoadDataSource: Finished)
    [59999] (23/06 0:01:46):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
    [30004] (23/06 0:01:46):{7} (TASK: UploadUsageDataTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:49):{3} (TASK: Execute_Sync_Task, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:51):{C} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:01:55):{E} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38052] (23/06 0:01:57):{3} (Autofill: False)
    [38052] (23/06 0:01:57):{3} (SelectectedMusicFits: True)
    [39008] (23/06 0:01:57):{3} (Available Space: 1082998784)
    [50001] (23/06 0:04:58):{1} (Debug Log Level: 3)
    [50001] (23/06 0:04:58):{1} (Event Log Level: -1)
    [38017] (23/06 0:05:00):{1} (3.0.0.39)
    [38018] (23/06 0:05:00):{1} (0.0.0.0)
    [30004] (23/06 0:05:01):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [50002] (23/06 0:05:03):{8} (BlackBerry Connect: Started)
    [37001] (23/06 0:05:03):{5} Log Cleaning Started.
    [30004] (23/06 0:05:04):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (23/06 0:05:04):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (23/06 0:05:04):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:04):{3} (TASK: Service Startup, Duration: 2797)
    [30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:05:04):{3} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:05:04):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:04):{9} (TASK: MusicServiceStartupTask, Duration: 134)
    [30004] (23/06 0:05:04):{9} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:05:04):{9} (LoadDataSource: Started loading iTunes)
    [30004] (23/06 0:05:04):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:04):{9} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:05:04):{9} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:04):{3} (TASK: Load_Picture_Library, Duration: 217)
    [19036] (23/06 0:05:04):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:04):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 402)
    [38050] (23/06 0:05:04):{3} (LoadDataSource: Finished)
    [30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:04):{3} (TASK: PictureServiceStartupTask, Duration: 472)
    [30004] (23/06 0:05:06):{9} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:05:06):{9} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:06):{9} (TASK: Load_iTunes_Library, Duration: 1838)
    [30004] (23/06 0:05:06):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:05:06):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:06):{9} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2155)
    [38050] (23/06 0:05:06):{9} (LoadDataSource: Finished)
    [30004] (23/06 0:05:07):{9} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (23/06 0:05:07):{9} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:07):{9} (TASK: LoadMusicSourceTask, Duration: 3086)
    [38036] (23/06 0:05:12):{8} (310AEB02: Connected)
    [50002] (23/06 0:05:12):{8} (BlackBerry Connect: Finished)
    [30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
    [30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:15):{9} (TASK: Reload picture destination, Duration: 184)
    [38050] (23/06 0:05:15):{5} (LoadDataSource: Started loading PicturesDevice)
    [30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:05:15):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:15):{5} (TASK: Load_Picture_Library, Duration: 56)
    [30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:15):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 59)
    [38050] (23/06 0:05:15):{5} (LoadDataSource: Finished)
    [59999] (23/06 0:05:15):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
    [50001] (23/06 0:05:48):{1} (Debug Log Level: 3)
    [50001] (23/06 0:05:48):{1} (Event Log Level: -1)
    [38017] (23/06 0:05:50):{1} (3.0.0.39)
    [38018] (23/06 0:05:50):{1} (0.0.0.0)
    [30004] (23/06 0:05:52):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [50002] (23/06 0:05:54):{8} (BlackBerry Connect: Started)
    [37001] (23/06 0:05:54):{5} Log Cleaning Started.
    [30004] (23/06 0:05:54):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (23/06 0:05:54):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (23/06 0:05:54):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:54):{3} (TASK: Service Startup, Duration: 2868)
    [30004] (23/06 0:05:54):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:05:54):{3} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (23/06 0:05:54):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:54):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:05:54):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:54):{9} (TASK: MusicServiceStartupTask, Duration: 33)
    [30004] (23/06 0:05:54):{9} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:05:54):{9} (LoadDataSource: Started loading iTunes)
    [30004] (23/06 0:05:54):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:54):{9} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:05:54):{9} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [30004] (23/06 0:05:55):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:05:55):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:55):{3} (TASK: Load_Picture_Library, Duration: 326)
    [19036] (23/06 0:05:55):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (23/06 0:05:55):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:05:55):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:55):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 750)
    [38050] (23/06 0:05:55):{3} (LoadDataSource: Finished)
    [30004] (23/06 0:05:55):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (23/06 0:05:55):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:55):{3} (TASK: PictureServiceStartupTask, Duration: 796)
    [30004] (23/06 0:05:56):{9} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:05:56):{9} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:56):{9} (TASK: Load_iTunes_Library, Duration: 2004)
    [30004] (23/06 0:05:57):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:05:57):{9} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:57):{9} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2237)
    [38050] (23/06 0:05:57):{9} (LoadDataSource: Finished)
    [30004] (23/06 0:05:57):{9} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (23/06 0:05:57):{9} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:05:57):{9} (TASK: LoadMusicSourceTask, Duration: 2738)
    [38036] (23/06 0:06:01):{8} (310AEB02: Connected)
    [50002] (23/06 0:06:01):{8} (BlackBerry Connect: Finished)
    [30004] (23/06 0:06:03):{9} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:04):{9} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
    [30004] (23/06 0:06:04):{9} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:04):{9} (TASK: Reload picture destination, Duration: 420)
    [38050] (23/06 0:06:04):{C} (LoadDataSource: Started loading PicturesDevice)
    [30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:06:04):{C} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:04):{C} (TASK: Load_Picture_Library, Duration: 54)
    [30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:04):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 59)
    [38050] (23/06 0:06:04):{C} (LoadDataSource: Finished)
    [59999] (23/06 0:06:04):{C} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
    [50001] (23/06 0:06:17):{1} (Debug Log Level: 3)
    [50001] (23/06 0:06:17):{1} (Event Log Level: -1)
    [38017] (23/06 0:06:20):{1} (3.0.0.39)
    [38018] (23/06 0:06:20):{1} (0.0.0.0)
    [30004] (23/06 0:06:21):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:24):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (23/06 0:06:24):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (23/06 0:06:24):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:24):{3} (TASK: Service Startup, Duration: 2651)
    [30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:06:24):{3} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:24):{7} (TASK: MusicServiceStartupTask, Duration: 36)
    [30004] (23/06 0:06:24):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:06:24):{7} (LoadDataSource: Started loading iTunes)
    [30004] (23/06 0:06:24):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:06:24):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:24):{3} (TASK: Load_Picture_Library, Duration: 98)
    [50002] (23/06 0:06:24):{9} (BlackBerry Connect: Started)
    [37001] (23/06 0:06:24):{5} Log Cleaning Started.
    [30004] (23/06 0:06:24):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:06:24):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [19036] (23/06 0:06:24):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:24):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 580)
    [38050] (23/06 0:06:24):{3} (LoadDataSource: Finished)
    [30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:24):{3} (TASK: PictureServiceStartupTask, Duration: 630)
    [30004] (23/06 0:06:26):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:06:26):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:26):{7} (TASK: Load_iTunes_Library, Duration: 2097)
    [30004] (23/06 0:06:27):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:06:27):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:27):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2579)
    [38050] (23/06 0:06:27):{7} (LoadDataSource: Finished)
    [30004] (23/06 0:06:27):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (23/06 0:06:27):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:27):{7} (TASK: LoadMusicSourceTask, Duration: 3094)
    [38036] (23/06 0:06:31):{9} (310AEB02: Connected)
    [50002] (23/06 0:06:31):{9} (BlackBerry Connect: Finished)
    [30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
    [30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:34):{7} (TASK: Reload picture destination, Duration: 314)
    [38050] (23/06 0:06:34):{C} (LoadDataSource: Started loading PicturesDevice)
    [30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:06:34):{C} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:34):{C} (TASK: Load_Picture_Library, Duration: 53)
    [30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:06:34):{C} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 57)
    [38050] (23/06 0:06:34):{C} (LoadDataSource: Finished)
    [59999] (23/06 0:06:34):{C} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
    [50001] (23/06 0:07:34):{1} (Debug Log Level: 3)
    [50001] (23/06 0:07:34):{1} (Event Log Level: -1)
    [38017] (23/06 0:07:36):{1} (3.0.0.39)
    [38018] (23/06 0:07:36):{1} (0.0.0.0)
    [30004] (23/06 0:07:37):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [50002] (23/06 0:07:40):{8} (BlackBerry Connect: Started)
    [37001] (23/06 0:07:40):{5} Log Cleaning Started.
    [30004] (23/06 0:07:40):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (23/06 0:07:40):{9} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:07:40):{9} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (23/06 0:07:40):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:07:40):{9} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 0:07:40):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (23/06 0:07:40):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:07:40):{3} (TASK: Service Startup, Duration: 2931)
    [30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:07:40):{3} (TASK: MusicServiceStartupTask, Duration: 38)
    [30004] (23/06 0:07:40):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:07:40):{3} (LoadDataSource: Started loading iTunes)
    [30004] (23/06 0:07:40):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:07:40):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:07:40):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:07:40):{9} (TASK: Load_Picture_Library, Duration: 270)
    [19036] (23/06 0:07:41):{9} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (23/06 0:07:41):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:07:41):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:07:41):{9} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 507)
    [38050] (23/06 0:07:41):{9} (LoadDataSource: Finished)
    [30004] (23/06 0:07:41):{9} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (23/06 0:07:41):{9} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:07:41):{9} (TASK: PictureServiceStartupTask, Duration: 556)
    [30004] (23/06 0:07:42):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:07:42):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:07:42):{3} (TASK: Load_iTunes_Library, Duration: 2119)
    [30004] (23/06 0:07:43):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:07:43):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:07:43):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 2472)
    [38050] (23/06 0:07:43):{3} (LoadDataSource: Finished)
    [30004] (23/06 0:07:44):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (23/06 0:07:44):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:07:44):{3} (TASK: LoadMusicSourceTask, Duration: 3249)
    [38036] (23/06 0:07:56):{8} (310AEB02: Connected)
    [50002] (23/06 0:07:57):{8} (BlackBerry Connect: Finished)
    [30004] (23/06 0:07:59):{9} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:07:59):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:08:00):{D} (LoadDataSource: Started loading PicturesDevice)
    [30004] (23/06 0:08:00):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:08:00):{D} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:08:00):{D} (TASK: Load_Picture_Library, Duration: 56)
    [30004] (23/06 0:08:01):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:08:01):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:08:01):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 492)
    [38050] (23/06 0:08:01):{D} (LoadDataSource: Finished)
    [59999] (23/06 0:08:01):{D} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
    [50001] (23/06 0:24:39):{1} (Debug Log Level: 3)
    [50001] (23/06 0:24:39):{1} (Event Log Level: -1)
    [38017] (23/06 0:24:41):{1} (3.0.0.39)
    [38018] (23/06 0:24:41):{1} (0.0.0.0)
    [30004] (23/06 0:24:42):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:45):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (23/06 0:24:45):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (23/06 0:24:45):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:45):{3} (TASK: Service Startup, Duration: 2659)
    [30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:45):{7} (TASK: MusicServiceStartupTask, Duration: 32)
    [30004] (23/06 0:24:45):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:24:45):{7} (LoadDataSource: Started loading iTunes)
    [30004] (23/06 0:24:45):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:45):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:24:45):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [38050] (23/06 0:24:45):{3} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:24:45):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:45):{3} (TASK: Load_Picture_Library, Duration: 204)
    [19036] (23/06 0:24:45):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:45):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 384)
    [38050] (23/06 0:24:45):{3} (LoadDataSource: Finished)
    [30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:45):{3} (TASK: PictureServiceStartupTask, Duration: 536)
    [30004] (23/06 0:24:46):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:24:46):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:46):{7} (TASK: Load_iTunes_Library, Duration: 1557)
    [50002] (23/06 0:24:47):{B} (BlackBerry Connect: Started)
    [37001] (23/06 0:24:47):{5} Log Cleaning Started.
    [30004] (23/06 0:24:48):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:24:48):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:48):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 3233)
    [38050] (23/06 0:24:48):{7} (LoadDataSource: Finished)
    [30004] (23/06 0:24:49):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (23/06 0:24:49):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:49):{7} (TASK: LoadMusicSourceTask, Duration: 3766)
    [38036] (23/06 0:24:54):{B} (310AEB02: Connected)
    [50002] (23/06 0:24:54):{B} (BlackBerry Connect: Finished)
    [30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
    [30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:57):{7} (TASK: Reload picture destination, Duration: 465)
    [38050] (23/06 0:24:57):{5} (LoadDataSource: Started loading PicturesDevice)
    [30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 0:24:57):{5} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:57):{5} (TASK: Load_Picture_Library, Duration: 49)
    [30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 0:24:57):{5} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 53)
    [38050] (23/06 0:24:57):{5} (LoadDataSource: Finished)
    [59999] (23/06 0:24:58):{5} EXCEPTION: System.UnauthorizedAccessException -- MESSAGE: Access to the path 'C:\Users\Jen\Pictures\BlackBerry' is denied. -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity){CRLF}   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity){CRLF}   at Rim.Application.Utilities.FileSystem.FolderPath.EnsureExists(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.GetDefaultPictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources.get_PictureImportPath(){CRLF}   at Rim.Media.Sync.SyncProviders.DestinationSyncResources..ctor(IBlackBerryInfo device, MediaSource mediaSource){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.PictureImportService.RefreshDevicePictureDestination(){CRLF}   at Rim.Media.Sync.PictureImportService.OnLoadDevicePictureDataSource(){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart()
    [50001] (23/06 6:58:33):{1} (Debug Log Level: 3)
    [50001] (23/06 6:58:33):{1} (Event Log Level: -1)
    [38017] (23/06 6:58:41):{1} (3.0.0.39)
    [38018] (23/06 6:58:41):{1} (0.0.0.0)
    [30004] (23/06 6:58:44):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [37001] (23/06 6:58:50):{5} Log Cleaning Started.
    [30004] (23/06 6:58:51):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (23/06 6:58:51):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (23/06 6:58:51):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 6:58:51):{3} (TASK: Service Startup, Duration: 7902)
    [30004] (23/06 6:58:51):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 6:58:51):{7} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 6:58:52):{3} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (23/06 6:58:52):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 6:58:52):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 6:58:52):{7} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (23/06 6:58:52):{7} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 6:58:52):{7} (TASK: MusicServiceStartupTask, Duration: 69)
    [30004] (23/06 6:58:52):{7} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 6:58:52):{7} (LoadDataSource: Started loading iTunes)
    [30004] (23/06 6:58:52):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 6:58:52):{7} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 6:58:52):{7} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 6:58:52):{3} (TASK: Load_Picture_Library, Duration: 853)
    [19036] (23/06 6:58:53):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (23/06 6:58:53):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 6:58:53):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 6:58:53):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 1172)
    [38050] (23/06 6:58:53):{3} (LoadDataSource: Finished)
    [30004] (23/06 6:58:53):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (23/06 6:58:53):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 6:58:53):{3} (TASK: PictureServiceStartupTask, Duration: 1241)
    [30004] (23/06 6:58:54):{7} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (23/06 6:58:54):{7} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 6:58:54):{7} (TASK: Load_iTunes_Library, Duration: 1999)
    [38034] (23/06 6:58:57):{1} (3.0.0.39)
    [38017] (23/06 6:58:57):{1} (3.0.0.39)
    [38035] (23/06 6:58:57):{1} (Version does not require an update, or no update available.)
    [38016] (23/06 6:58:57):{1}
    [30004] (23/06 6:58:59):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (23/06 6:58:59):{7} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 6:58:59):{7} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 7127)
    [38050] (23/06 6:58:59):{7} (LoadDataSource: Finished)
    [30004] (23/06 6:59:01):{7} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (23/06 6:59:01):{7} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 6:59:01):{7} (TASK: LoadMusicSourceTask, Duration: 9407)
    [30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void CheckForUpdate())
    [30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 6:59:05):{3} (TASK: AutoUpdate Startup Task, Duration: 6)
    [38034] (23/06 6:59:05):{3} (3.0.0.39)
    [38017] (23/06 6:59:05):{3} (3.0.0.39)
    [38035] (23/06 6:59:05):{3} (Version does not require an update, or no update available.)
    [38016] (23/06 6:59:05):{3}
    [30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
    [30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (23/06 6:59:06):{3} (TASK: DownloadAndUpdateSupportedDevices, Duration: 691)
    [38036] (23/06 7:02:29):{8} (310AEB02: Attached)
    [50002] (23/06 7:02:29):{B} (BlackBerry Connect: Started)
    [38036] (23/06 7:02:39):{B} (310AEB02: Connected)
    [50002] (23/06 7:02:40):{B} (BlackBerry Connect: Finished)
    [30004] (23/06 7:02:46):{3} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 7:02:46):{D} (LoadDataSource: Started loading PicturesDevice)
    [30004] (23/06 7:02:46):{D} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (23/06 7:02:46):{D} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (23/06 7:02:46):{D} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (23/06 7:02:47):{3} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
    [30004] (23/06 7:02:47):{3} (TASK: Reload picture des

  • BlackBerry Media Sync Transfers Not Found

    I have downloaded the newest version of BlackBerry Media Sync (BMS) and everything connects properly, it sees my BlackBerry and it sees my iTunes (playlists and all).  The problem is that after a transfer I cannot see or access any of the music files it supposedly transfered.  I have restarted both my computer and my BlackBerry Curve 8900 as well as reinstalled BMS to no avail.  BMS also cannot delete the music on my BlackBerry either.  It also says that my media card is full to the limit that I set (reached after my first ghost "transfers") and will not go back down.  Any help would be appreciated.
    thanks,
    imamiler

    I have no idea, since I don't have a Blackberry.
    Is there a Blackberry forum where you could ask the same thing?

  • BlackBerry Media Sync Hangs on "Loading music library..."

    Here is the BlackBerry Media Sync Log
    [30000] (16/06 1:31:21):{1} Current Date: 2010/06/16
    [50001] (16/06 1:31:21):{1} (Debug Log Level: 4)
    [50001] (16/06 1:31:21):{1} (Event Log Level: -1)
    [40002] (16/06 1:31:22):{1} (Constructing Media Sync API...)
    [38017] (16/06 1:31:22):{1} (3.0.0.39)
    [38018] (16/06 1:31:22):{1} (0.0.0.0)
    [40002] (16/06 1:31:22):{6} (Initializing Media Sync API...)
    [30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [40002] (16/06 1:31:22):{4} (Checking for iTunes Version...)
    [40003] (16/06 1:31:22):{4} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.iTunes.ITunesDetector.GetITunesVersion()
    [40002] (16/06 1:31:22):{4} (Detecting: iTunes)
    [40002] (16/06 1:31:22):{4} (Complete detection: iTunes, Status = NotInstalled)
    [40002] (16/06 1:31:22):{4} (Detecting: WMP)
    [40002] (16/06 1:31:22):{4} (Getting library info...)
    [40002] (16/06 1:31:22):{4} (Info includes #tracks = 2940, Library ID = 2367277293702742018)
    [40002] (16/06 1:31:22):{4} (Complete detection: WMP, Status = VersionSupported)
    [40002] (16/06 1:31:22):{4} (Detecting: PicturesDesktop)
    [40002] (16/06 1:31:22):{4} (Getting library info...)
    [40002] (16/06 1:31:22):{4} (Info includes #tracks = -1, Library ID = null)
    [40002] (16/06 1:31:22):{4} (Complete detection: PicturesDesktop, Status = VersionSupported)
    [40002] (16/06 1:31:22):{4} (Detecting: PicturesDevice)
    [40002] (16/06 1:31:22):{4} (Getting library info...)
    [40002] (16/06 1:31:22):{4} (Info includes #tracks = -1, Library ID = null)
    [40002] (16/06 1:31:22):{4} (Complete detection: PicturesDevice, Status = VersionSupported)
    [40002] (16/06 1:31:22):{4} (Setting default media Sources...)
    [30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{4} (TASK: Service Startup, Duration: 201)
    [40002] (16/06 1:31:22):{3} (Constructing DataSource: PicturesDesktop)
    [38050] (16/06 1:31:22):{3} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, Duration: 13)
    [40002] (16/06 1:31:22):{4} (Constructing DataSource: WMP)
    [38050] (16/06 1:31:22):{4} (LoadDataSource: Started loading WMP)
    [30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{4} (TASK: API_LOAD_DATASOURCE_WMP, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (16/06 1:31:22):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (16/06 1:31:22):{9} (Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader)
    [30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Progressing, TRANSITION: none, OPERATION: Void <LoadLibrarySTA>b__0(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
       at Rim.Application.Utilities.FileSystem.FullPath.IsSamePath(IFullPath sourcePath)
       at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.IsInWMPAutoPlaylistLocation(IFilePath path)
       at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<GetWMPAudioPlaylistsAsWMPMedia>d__24.MoveNext()
       at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<get_Tracks>d__6.MoveNext()
       at Rim.Media.Source.Music.MusicLibrary.GetLibrary(IReadOnlyLibrarySimple importer, ICancelable task)
       at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.LoadLibrary(ICancelable task)
       at Rim.Media.Source.WindowsMedia.WMPDataSource.LoadLibrary(Boolean firstLoad, ICancelable task)
       at Rim.Media.Source.WindowsMedia.WMPDataSource.<>c__DisplayClass1.<LoadLibrarySTA>b__0()
       at Rim.Application.Tasks.Task.RunOneOperation())
    [30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Failed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, Duration: 62)
    [30004] (16/06 1:31:22):{4} (TASK: API_LOAD_DATASOURCE_WMP, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
       at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
       at Rim.Application.Tasks.Task.RunOneOperation()
       at Rim.Application.Tasks.Task.Run()
       at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
       at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
       at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
       at Rim.Application.Tasks.Task.RunOneOperation())
    [30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
       at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
       at Rim.Application.Tasks.Task.RunOneOperation()
       at Rim.Application.Tasks.Task.Run()
       at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
       at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
       at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
       at Rim.Application.Tasks.Task.RunOneOperation())
    [30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Failed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, Duration: 70)
    [40002] (16/06 1:31:22):{6} (Device file access monitor created.)
    [40002] (16/06 1:31:22):{6} (Specific device requested: False)
    [40002] (16/06 1:31:22):{6} (Device found: 312B7079)
    [40002] (16/06 1:31:22):{6} (Total devices found: 1)
    [37001] (16/06 1:31:22):{6} Log Cleaning Started.
    [40002] (16/06 1:31:22):{B} (DevMan(1) - Searching for connected device: 312B7079)
    [40002] (16/06 1:31:22):{B} (DevMan(2) - Found connected device: 312B7079)
    [50002] (16/06 1:31:22):{B} (BlackBerry Connect: Started)
    [30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, Duration: 116)
    [19036] (16/06 1:31:22):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 152)
    [38050] (16/06 1:31:22):{3} (LoadDataSource: Finished)
    [30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, Duration: 178)
    [38036] (16/06 1:31:24):{B} (312B7079: Connected)
    [40002] (16/06 1:31:24):{B} (Model: 9550, JavaAppsVersion: 5.0.0.607)
    [40002] (16/06 1:31:24):{B} (Retrieving mass storage volumes, attempt = 1)
    [40002] (16/06 1:31:24):{B} (Now looking at the volumes found on the device.)
    [40002] (16/06 1:31:24):{B} (Checking mass storage volumes to see if they are ready...)
    [40002] (16/06 1:31:24):{B} (--> Mass storage volume: vol.Path = I:\, vol.IsMediaMounted = True)
    [40002] (16/06 1:31:24):{B} (--> Mass storage volume: vol.Path = J:\, vol.IsMediaMounted = True)
    [40002] (16/06 1:31:24):{B} (Done looking at volumes.  Attempt: 1, Volume are ready: True)
    [40002] (16/06 1:31:24):{B} (Enabling drive (I:\), Attempt = 1)
    [40002] (16/06 1:31:24):{B} (Waiting until drive is ready (I:\)...)
    [40002] (16/06 1:31:24):{B} (Verified drive is ready (I:\).)
    [40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (I:\).)
    [40002] (16/06 1:31:24):{B} (Drive state (I:\) - ENABLED)
    [40002] (16/06 1:31:24):{B} (Enabling drive (J:\), Attempt = 1)
    [40002] (16/06 1:31:24):{B} (Waiting until drive is ready (J:\)...)
    [40002] (16/06 1:31:24):{B} (Verified drive is ready (J:\).)
    [40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (J:\).)
    [40002] (16/06 1:31:24):{B} (Drive state (J:\) - ENABLED)
    [40002] (16/06 1:31:24):{B} (Processing results of drive intialization.)
    [40002] (16/06 1:31:24):{B} (Number of successful drives: 2)
    [40002] (16/06 1:31:24):{B} (Number of failed drives: 0)
    [40002] (16/06 1:31:24):{B} (End, Successful = True)
    [50002] (16/06 1:31:24):{B} (BlackBerry Connect: Finished)
    [40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (I:\).)
    [40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (J:\).)
    [40002] (16/06 1:31:24):{B} (Setting default drive: {0}J:\BlackBerry)
    [30004] (16/06 1:31:25):{8} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
    [40002] (16/06 1:31:25):{E} (Constructing DataSource: PicturesDevice)
    [38050] (16/06 1:31:25):{E} (LoadDataSource: Started loading PicturesDevice)
    [30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (16/06 1:31:25):{E} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [40002] (16/06 1:31:25):{E} (Reading device volumes...)
    [30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, Duration: 14)
    [30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 15)
    [38050] (16/06 1:31:25):{E} (LoadDataSource: Finished)

    Hi Icetreay:
    Thanks for reporting this.
    It looks like we make assumptions about where the physical playlists in Windows Media Player are stored on the computer.   They usually reside in a folder like: C:\Users\username\Music\Playlists\test.wpl
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    The ones that would cause us problems are playlists that are near the root.  Ie
    C:\myplaylist\list.wpl
    C:\myplaylists\lists\list.wpl
    If you move or delete these playlists, we should work again.
    This issue will be fixed in the next version.
    Cheers
    M
    Need additional information on BlackBerry products?
    visit: http://www.blackberry.net

  • Blackberry Media Sync 3.0 not loading music libary

    I have a Storm 9530 running v5.0.0.328 and the Media Sync is long working.  I am running XP and keep getting differnt problems.
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    Hi corbettcj:
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    -          Open Windows Explorer and go to %appdata%\Research In Motion\BlackBerry Media Sync
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    M
    Need additional information on BlackBerry products?
    visit: http://www.blackberry.net

  • 8120 Media Sync - "Your device is not recognized by Blackberry Media Sync"

    I got a new (refurbished from ebay) Pearl 8120.  I just downloaded the newest Desktop Manager and Media Sync software.  The Desktop Manager  works fine with the Pearl.  The 8GB microSDHC card was formatted and has worked fine in the phone so far.  However, when I try to use the Media Sync software, I get this error:
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    My OS is version 4.5.0.124
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  • BlackBerry Media Sync 2.0 Now Available

    BlackBerry® Media Sync 2.0
    Product Overview
    BlackBerry Media Sync 2.0 is the latest version of BlackBerry Media Sync and is available for download via www.blackberry.com/mediasync and through BlackBerry Desktop Manager as of today!
    Your
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