Blackberry Messanger Deleted

I couldnt add a contact to BB messanger. I called Sprint for support and they told me to delete BB Messanger. I have tried a million things to add it back. How do I update the software on the device when it has the latest software? I installed the lastest Desktop manager and its not there either. Can someone tell me how to get it back on my BB.
BB software version: 4.2.2.123
Desktop Manager 4.6
Solved!
Go to Solution.

Check below steps for OS upgrade in your device -
Step #1
Before starting make sure that BlackBerry Desktop Software is installed on the computer.
Step#2
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.
Step#3
Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
Open BlackBerry Desktop Manager.
Double-click Backup and Restore.
Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
Choose a location to save the backup file, then click Save.
Step#4
To perform a clean install of the BlackBerry Device Software, perform the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Double-click the Application Loader icon.
Click Next to start the installation process.
Type your BlackBerry smartphone password, if prompted, and click OK.
Click the check boxes next to the names of the applications you want to load, and then click Next.
Click Advanced, and then click the check box beside Erase all currently installed applications.
Click Next.
Click the check box next to Do not automatically backup the application data during the loading process.
Clear the box next to Backup and restore applications installed wirelessly.
Click Next > Finish.
When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
tanzim
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Blackberry messanger

I am trying to add contacts to my Blackberry Messanger but I keep getting and email that says this...
This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.
BEGINETP 493
AeDqynYAAAAAIBAIMzAzNjFBNEMgEmtlc2hpYTM2QHlhaG9vLm NvbQCwr0uFUAVDTUlNRQNA
gICAgzIAADBCOEY1NUJDQitHKzEAXfU0UePqcC/H2Ilsj0q8swAZe33OFdBRgUlD0pCYh4Hq
hVdHMcD8otj8opjazpWrkU+8j/7RwwKtOIdIZb3sHzONLuMNetPS/UtbEhWMENKvMXcKHprw
qJlmqRORd9EGr43a0+Bj69SJZNYdS5eDHNmB3Mk4yBQbwUJXvV EheHo6EMgsAxjs6rrhUs6u
fAPYUCEiRZ8csS8QEOhqmjD4lH+/za2XmtA/Ye3gKk448AssK7Qs8jqFKKVKxgwec5TIXwkC
h5QNBbXQpgr80cqHn9HKcNAAZNyTxA1fYMQkxhYodhZZFtkR+Q fBoMxxQq1KG8yf2tXME5Z+
FFFasxbeGh/XYioQ8thC/yHkz2FcaxyUG83jzSD98DUTbx/wF0kVpZDRSK6diVmkOsBQmUDn
lDQTJI9T2TkplDPcAhfl4hnz1FtMVUOjQRZ5htw/tmnWrkAPr2tn+a/RlJVWwDEy3g0fi96Z
1y3SBV3aqO7uSYigFmzmvSHiXWJR2QakQxJMS3bQDYceTJTcUT VIBUE1dJcvHQNt3q6FbQcM
Lf/vq6gwUA!!
ENDETP -2127073646
I get this email repeatedly. I just had to get a new phone due to problems with my other 8830. But I never had this with the other phone. The main thing is I can't add any contacts. They dont even get a message from me asking to add them.
HELP!!!
Keshia

Check this link to solve the problem
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04254&sliceId=1&docTy...
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My blackberry Messanger doesnt work properly and my dp wont chage

I have been experiencing a number of errors with blackberry messanger since i updated it to the latest version 10.1.0.59. it gets stuck and i cant easily send messages. also, i am no longer able to change my DP or status. its so annoying and i wish i hadnt updated it to this new retarted version.
i had to delete everything from my device and recreate a new blackberry ID to solve this the first time! i am not willing to do that again! could you please let us know how we can solve this issue with bbm? its urgent

I understand where your coming from!
That is odd once you reload your OS you should be able to just sign in your previous ID also no need for you create a new one or you can have back up settings on from BB LINK
Follow these settings on reloading OS
How to Reload your Blackberry10 OS
Want to contract me? You can follow me on Twitter @RobGambino
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Click Accept as Solution for posts that have solved your issue(s)!

If you delete files from your computer, BlackBerry Link deletes the file or collection from your device?

I found the below description from the help of BlackBerry Link, however i never get it work.
Any one know whats wrong or what i need to set?
About deleting music, pictures, videos, and documents?
After you sync your music, picture, video, or document files between your computer and your BlackBerrydevice, if you delete a file or a collection of files, the following actions occur:
If you delete files from your computer, BlackBerry Link deletes the file or collection from your device.
If you delete files from your device, BlackBerry Link doesn't delete the file or collection from your computer.
For information about how to delete a file from your device, tap the Help app on the home screen of your device.

Hey hkfoolman,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Go into BlackBerry Link and click on the BlackBerry and then click on Options. Make sure you have Music, Pictures, Videos and Documents checkmarked for synchronization. Once these are checked, try to remove the files.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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Click Accept as Solution for posts that have solved your issue(s)!

My Blackberry Messenger deleted itself upon me downloadi...

My Blackberry Messenger deleted itself upon me downloading an upgrade. How do I recover or re-install BB Messenger?

Hello
Have you had a chance to take a look at this post? It describes how to use the web-based software loader to reload the BlackBerry Messenger application on the device. If you have any trouble feel free to request clarification
hope this helps
-tg
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

BlackBerry Messanger contact not adding

I have BlackBerry Messanger 4.5.0 on my Blackberry pearl 8130. I have not been using BBM very long but up until now I have had no problems. for adding contacts in BBM i have been adding people my self but when other people started adding me (they were putting in my PIN into their BBM) i have started to have problems.
I have had at least 2 people request to add me as a contact and I have accepted their request but then they don't appear on my contact list. when i open the request message it reads " From: (the person's PIN) (the person's name) would like to add you to his or her Blackberry Messanger Contact List" and the options are to Accept, Decline, Remove or Cancel. I pressed Accept and it confirms it but then that person doesn't appear on my contact list in BBM. why is this? do i have to add them myself as well for them to appear on my contact list?
thanks

Have you logged into your BB ID with your new device?
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Blackberry Z10 Deleted all my emails

Guys,
Got a new Z10 a week ago, and for some unknown reason, it deleted all my emails from the past week. I went online to Gmail and it had deleted all my emails from the inbox - I had to find these in the 'all mail' function and put them back in the inbox. Any ideas on how to stop this happening?

Hey michaelPerthWA,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Do you have this email account setup in Outlook or another email program on the computer? If you start to receive emails on the webmail and your BlackBerry Z10, when does it usually delete the emails?
I look forward to your reply.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Protect - Delete data command executed on new Z10 and not lost Z10

My BB Z10 was stolen and somebody took the battery off immediately. I executed command to display message and delete data using blackberry protect. Command will be executed whenever the thief turns phone on. Afterwards, I restored data from blackberry link on my new blackberry z10 using old blackberry id. When my new z10 phone was up the commands which i sent to lost z10 got executed on my new blackberry! Now I am not able to trace lost blackberry. Somehow same pin got assigned to new blackberry on blackberry protect. Is there any way I can bring back lost blackberry details on blackberry protect and trace it?

Hi and Welcome to the Community!
Firstly, you must get your current BB using the exact same BBID credentials that were used when your old BB was using BB Protect for backup. To do so, you will have to WIPE your current BB and, when you are setting it up new again, use the same credentials from your old BB. But, take heed of this:
Article ID: KB31489 BlackBerry Protect for BlackBerry smartphones does not display any backup files to restore
If, by "archived", you did contrary to what that KB states, then it is too late...there is no recovery of things that get deleted from the BBID account.
Your situation is a perfect case study as to why BB Protect is a fine component of a good backup procedure, but by no means should it ever be counted on as the sole component.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Travel Deleting Trip Details

My girlfriend and I both have an unusual problem with Blackberry Travel (version 3.3.1.7) on a Z10 (OS 10.3.1.1565). Seemingly at random, the app will delete all of the travel details of a trip (though the trip will still appear in the list). If you try and re-send emails to the app, it will give an error stating that the details are already in the app (even though they've disappeared from trip details).
The only fix seems to be to manually enter the travel details, but they will shortly disappear again, leaving a blank trip with no flights, hotels, or cars. Since I travel frequently and rely on BB Travel to hold all my details, it's a frustrating problem.
Has anyone experienced something like this? I thought the recent BB Travel update for my Z10 would fix it, but it still seems to be having identical problems. For me, it happens one trip at a time, but on my girlfriend's phone it erases all of her trip details every time it happens.

Hello,
Please see my private message to you on this site. You will see a green envelope toward the top/right of the forum screens.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Messanger unable to update

I am unable to download Messenger 7 as 1. my shortcut to Appworld has disappeared and 2. when I attempt to download via the browser I receive an error message that my operating system is not supported. I have tried all the normal deletes, reloads and reboots, tried to have my OS updated to OS7 to no avail and eventually reloaded the carrier operator software. The same problems still persist no appworld, although it listed is in applications management and either a bad request reply to the browser page or operating system not supported. I have also attempted to download both via my PC to no avail.

Hi kenm47,
Remove the application and install BBM 6.0 for time being. You can get it from this link: http://mobileapps.blackberry.com/devicesoftware/entry.do?code=bbm6
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

Blackberry 8330 - Deleteing email off both Blackberry & Home Computer

I currently have a Blackberry 8330, v4.5.0.186 (Platform 3.4.0.59).
I used to be prompted to delete emails off both my blackberry and my home computer's Windows Mail. I think after updating the Blackberry, this option was no longer available, which requires me to read emails on my Blackberry and then to have to delete them off my home computer.
Does anyone know of a way that I can restore this function to my Blackberry?
Thanks in advance.
"The sea was angry that day my friends. Like an old man trying to send back soup in a deli." George Costanza
Solved!
Go to Solution.

When you say "updating the BlackBerry" do you mean you updated the software or you upgraded the device from an older device?
When you open an email, scroll up into the headers. Next to "Received Using" does it list the email address or does it say unknown?
If it says "unknown" you may just need to resend your service books.
Go to the icon on your device that says Email Setup (Manage Internet Email on some devices) and go into the setup for your email. There is an option to "resend service books."
If it shows your email address then it doesn't hurt to go ahead and resend the service books anyway but then you'll need to:
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Choose the Message Service in question (there may be multiple ones if you have more than one email address set up on the device.
Then change "Delete On" to "Prompt."
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Blackberry Messenger deleted from my phone and cannot reinstall with upgraded version

Hi,
There is am icon on my phone requesting I upgrade BB Messenger but when I tried to do it it failed. Now BB messenger has been completely deleted from my phone and cannot reinstall.
I read that new version is for devices of 4.5 and above. Mine is 4.2. What do I do to get messenger back unto my phone?

try this link it is where i upgraded my BBM from
http://na.blackberry.com/eng/devices/features/im/blackberry_messenger.jsp

Blackberry Z10 Deletes everything.

Hey guys, I'm sorry for even writing about this, but it's driving me crazy. This phone is what I use for work and it has the most important texts and emails I could ever have. Working with the elderly, I receive texts about them, saying if they need someone to visit them at a time, so the texts are crucial. Unfortunately, for the second time within a week, my phone has deleted absolutely all my texts, emails and calls. Not only that, but it also freezes all the time and it can be very annoying. I went to O2 about it, talking to a family friend about it and be said he doesn't know why it does that as he said it's up to date. There are no updates available and I need to know how to stop this. If any questions are needed to be answered I may have late replies as I'm working today, but I'll be sure to answer them all.

I have the same behaviour...see below
http://supportforums.blackberry.com/t5/BlackBerry-Z10/Blackberry-Z10-has-deleted-all-my-emails-from-...

BlackBerry 9300: deleting mails on server

Hello!
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Hi Rawe,
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Using a POP account with more than one device - Apple Support
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Blackberry Messenger Deletes Contacts! Please Help

I've had blackberry's in the past and this has never happened to me! My device is fairly new and at first I didn't notice it too much, but my BBM has been deleting random contacts.
They don't completly disapear from my contact list, but I dont recive updates from them and when I try to send a message i'm asked to "reinvite" the contact?
It's starting to become a nuciance so please help!

Hey chesswilletts,
Welcome to the forums.
Try doing the following to see if it corrects your issue.
First backup your BlackBerry messenger contact list following the instructions in this article, I suggest doing the local backup to your media card.
How to back up and restore the BlackBerry Messenger 5.0 contact list
Once you have completed this follow the instructions in this article to clear your BlackBerry Messenger database.
How to clear the user content databases from the BlackBerry smartphone
Once this is completed follow the steps in the first article to restore your BlackBerry Messenger contact list.
Let us know how you make out and if you have any other issues.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Messanger Deleted

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