Blackberry messenger (BBM)

i have had bbm for years now but this morning all my messages would not send it came up with a red "x", so i turned my phone off and back on and there was still no joy,left it for abit and it wouldnt work,so i wiped my phone and set everything up again,it downloaded the bbm and when i rebooted it and clicked on the app it wont load. It still comes up with "setting up BBM" and a little clock however it wont move from this screen and has been like this for hours.
CAN SOMEONE PLEASE HELP ME?

Hey harris1111,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Can you send me a private message with your PIN number so I can investigate further?
Thank you.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

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