Blackberry Messenger - Chat history request question

Hi
I am a first timer on here, so please be gentle.
My daughter uses BBM quite a bit, but has recently been acussed of being involved in something silly. I have checked the chat history settings, but they are turned off. So I have now turned them back on to save to the device. However, I want to know how I can go about requesting a history of conversations. Can I do this through Blackberry or through the phone network provider?
I would be really grateful if someone could assist please.
Many thanks

Found a solution in another forum!!
* For Whatsapp:
in Whatsapp's Settings, disable saving the chat history.
Connect your phone to your PC as USB unit. From the PC go to the SD Card and in the "databases" folder delete the Whatsapp folder.
Then eject and unplug your phone, go to whatsapp and enable chat history again. It should work!!
* For BBM and Windows Live:
in BBM and Windows Live Settings, disable saving the chat history.
Connect your phone to your PC as USB unit. From the PC go to the SD Card and in Blackberry/im delete the "history" folder in both BBM and Windows Live.
Then eject and unplug your phone, enable chat history again. It should work!!
If BBM doesn't work, connect your phone again and create yourself the folder "history". I'm sure Windows Live creates it again but not too sure about BBM.
Hope it solves your problem as it solved mine!!

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Found a solution in another forum!!
* For Whatsapp:
in Whatsapp's Settings, disable saving the chat history.
Connect your phone to your PC as USB unit. From the PC go to the SD Card and in the "databases" folder delete the Whatsapp folder.
Then eject and unplug your phone, go to whatsapp and enable chat history again. It should work!!
* For BBM and Windows Live:
in BBM and Windows Live Settings, disable saving the chat history.
Connect your phone to your PC as USB unit. From the PC go to the SD Card and in Blackberry/im delete the "history" folder in both BBM and Windows Live.
Then eject and unplug your phone, enable chat history again. It should work!!
If BBM doesn't work, connect your phone again and create yourself the folder "history". I'm sure Windows Live creates it again but not too sure about BBM.
Hope it solves your problem as it solved mine!!

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Found a solution in another forum!!
* For Whatsapp:
in Whatsapp's Settings, disable saving the chat history.
Connect your phone to your PC as USB unit. From the PC go to the SD Card and in the "databases" folder delete the Whatsapp folder.
Then eject and unplug your phone, go to whatsapp and enable chat history again. It should work!!
* For BBM and Windows Live:
in BBM and Windows Live Settings, disable saving the chat history.
Connect your phone to your PC as USB unit. From the PC go to the SD Card and in Blackberry/im delete the "history" folder in both BBM and Windows Live.
Then eject and unplug your phone, enable chat history again. It should work!!
If BBM doesn't work, connect your phone again and create yourself the folder "history". I'm sure Windows Live creates it again but not too sure about BBM.
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Have you try pressing the menu button while in a convo and going to view history? Or menu>view>view history if your using OS6.

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Hey Lettybetty68,
Welcome to the BlackBerry® Support Community Forums.
To resolve this issue with your BlackBerry® Messenger chat history for this contact, try deleting the contact and then re-add the contact and test with new messages.
I hope this helps.
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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I want to make sure if iturns backup is backing up the apps or the apps+documents (chat history) in the apps.
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It's unclear, based on the above rambling, what is actually desired.
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Blackberry Messenger history

I know you need a court order to get a print out of text messages but can you get one for BBMs as well? How far back does the history go for texts and/or BBMs in the history that is obtained by the court order? Is it the entire length of the contract?

adams00 wrote:
I know you need a court order to get a print out of text messages but can you get one for BBMs as well? How far back does the history go for texts and/or BBMs in the history that is obtained by the court order? Is it the entire length of the contract?
Verizon Wireless text message content is retained an average of three to five days, but never more than ten days (240 hours) from the date/time the message is delivered. After that, the message content is overwritten by our message center server and cannot be retrieved. Due to system limitations, only terminating content may be available. Additionally, system outages, upgrades and other unforeseen events may result in Verizon Wireless not capturing content.
For information on your messages from Blackberry Messenger, please contact Blackberry directly as their servers may have different settings and limitations. For options to contact Blackberry please visit the link below:
Blackberry Support

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I have a Blackberry 9360 and it doesn't work very well but one of my problems is that noones chat history will open, (blackberry messenger) when I try to view chat history it says loading and nothing comes up
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Hi,
Base on my lab machine (Windows Server 2008 R2 DC, Windows 8.1 client). either domain admin user or domain standard user, they all work fine.
What's your environment? Did this issue occur on all domain user or specific one?
In some cases, File History may conflict with the enterprise policies (like retention policy). I suggest you contact your IT admin to see if there is some other policy to limit this.
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Hi Catman78,
There is no such option of setting password for deletion. You can check the below KB article for checking memory leak -
KB02843 What is the Low Memory Manager feature on the BlackBerry smartphone
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tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

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Hi 801010,
Welcome to the BlackBerry Support Community.
Do you have a backup file containing the chat history? If not, once you have deleted the BBM chat history, it cannot be retrieved. Let me know if you have any other questions.
Cheers.
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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Hi Guys. *Here is a Solution I Found*
I also lost my chats but this was deliberate through swopping phones since my wife could not view messages due to White Screen of Death. When I put back my SIM Card all the chat history was gone despite having chosen option to save messages to media card. I searched everywhere but there was no information, Whatsapp only have option to restore for Android when the reinstall is done but Blackberry automatically selects the most recent backup which in my case was only one chat message. So I will give a rundown of how I got to get old messages back.
1. The backup files are stored on your media card, location address /Media Card/databases/Whatsapp/, all the .db files are back-ups and by pressing Menu, Properties you can see which date it was saved.
2. I connected my Blackberry to the PC, opened the location above and chose the target date of restore as 16 October 2012, so I cut every file except the one for 16 October 2012. I pasted them onto a temp folder I created on my PC desktop.
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hi
i m using Blackberry Curve 9380.
i wish to recover my complete bbm chat history which i accidentally deleted while trying to delete a particular contact history.
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1) opened a particular contact chat window
2) pressed BB Menu and scrolled up to press"view chat history"
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Hey rajkumar_bharti,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
If you deleted the history it can not be restored in BBM. The saved chats you do have can be viewed in CSV format but it will not be viewable in BBM.
My apologies, let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

BBM Chat History Gone

Hi,
I have recently bought a Blackberry Curve and have been using bbm on it, but I have noticed that some of my chat history goes away as I use it more, and I don't know how to view it. My chat history is saved on the media card, but I can't view it on the phone. Are the earlier messages gone forever? Some were very important and I cannot find them. Please reply soon.

Hey bflogan,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
BBM™ chat history is saved on the media card and not the backup IPD file. In BBM press the Menu>Options and scroll down to Save Chat History and choose media card.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Messenger Everyones Pics Not Showing!

berr

Hi and welcome to the forums!
First try looking in every folder making sure to scroll top and bottom.
On the home screen select Show All.
Check that the correct option is specified as listed below.
Let us know if this helps!
Thanks,
Bifocals
From the Blackberry Messenger 5.0 documentation.
1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
2. On the contact list screen, in the BlackBerry Groups category, click a group.
3. Press the Menu key.
4. Click Group Details.
5. Perform any of the following actions:
• To change the group icon, change the Group Icon field.
• To prevent the group icon from appearing on the Home screen of your BlackBerry® device, change the Show on Home Screen field to No.
• To stop sharing your status with members, change the Share My Status Message field to No.
• To be notified when members are added, deleted, or leave the group, change the Notify Me of Changes in Group field to Yes.
• To turn on chat history for the group, change the Save Message History field.
• To save group pictures, change the Save Pictures field to Device or Media Card.
• To stop receiving notification of group activities in the messages application, beside the Message List Integration field, click
Settings. Select an option. Click OK.
Message Edited by Bifocals on 10-09-2009 06:38 PM
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Blackberry messenger 5.0.0.33 - options to send pics or file or voice note is not available

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Hi and Welcome to the Forums!
You have not updated to the current BBM version...you are on an old version. The current version is 5.0.0.57...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Messenger - Chat history request question

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