Blackberry Messenger Deletes Contacts! Please Help

I've had blackberry's in the past and this has never happened to me! My device is fairly new and at first I didn't notice it too much, but my BBM has been deleting random contacts. 
They don't completly disapear from my contact list, but I dont recive updates from them and when I try to send a message i'm asked to "reinvite" the contact?
It's starting to become a nuciance so please help!  

Hey chesswilletts,
Welcome to the forums. 
Try doing the following to see if it corrects your issue. 
First backup your BlackBerry messenger contact list following the instructions in this article, I suggest doing the local backup to your media card. 
How to back up and restore the BlackBerry Messenger 5.0 contact list
Once you have completed this follow the instructions in this article to clear your BlackBerry Messenger database.
How to clear the user content databases from the BlackBerry smartphone
Once this is completed follow the steps in the first article to restore your BlackBerry Messenger contact list. 
Let us know how you make out and if you have any other issues. 
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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