Blackberry Messenger Issue

Okay, I've tried adding and readding, and adding and readding again a contact on BBM. But I'm having this issue.
I'm in Canada with a Bold, and my partner who I want to add is in Wales on a Bold as well. When ever we try to add each other, either if she sends it I don't get it. OR I send it, and it gets stuck in the pending authorization mode. So it never actually adds. I don't know what to do, as I'm new to the whole Blackberry thing.

Bump? anyone able to help with this?

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ISSUE WITH NEW VERSION OF BLACKBERRY MESSENGER ON DIFFERENT BLACKBERRY PHONES

Dear Madam / Sirs,
I would like to seek assistance in resolving an issue with my BLACKBERRY TORCH 9810 I installed the new version of BLACKBERRY MESSENGER on my phone and it does not work on WIFI ONLY MODE.
For example I traveled to Mexico and Panama and was on a WIFI ZONE with open access and tried to use my BLACKBERRY MESSENGER and it did not work...I tried to deleting the application and installing a previous version but was not possible. The same issue occurs on a different BLACKBERRY phone that it was working perfectly...but after updating to the new version of BLACKBERRY MESSENGER it did not work.
Please help me resolve this issue.
Thanks in advance
Polk Marin
E-mail: (personal info removed)@yahoo.com

and what version do you have installed? I dont see this on ver 6.2.0.56
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URGENT HELP REQUIRED FOR BLACKBERRY MESSENGER ON CURVE 8320

Can anyone out there please help me. I have two invitations to join Blackberry Messenger that tells me where to go and download the software. When I try to download the 4.0 and 4.1 latest software, I get the error message that my phone is not able to do so.
I also tried to download via the Internet and Iget the same error message, can anyone help as I am in love with my smartphone and my wife is jealous that I give the phone more attention than she ever got.
Also can I type mails or send SMS through the Roxio desktop Interface? I do that easily with my Nokia PC Suite but it seems impossible with my BlackBerry.
Please help.
ibk

Hi and welcome to the forums!
There is no text option in Roxio media manager, it's sole function is to manage your media between PC and BB.
Do you have a data services Package with your carrier, as well as a text package?
Please let me know!
There is no group I know of for a Blackberry widows club....but somebody ought to start one, my wife would be the first to join
Click Accept as Solution for posts that have solved your issue(s)!
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Blackberry messenger 5.0.0.33 - options to send pics or file or voice note is not available

I updated the blackberry messenger from the pre-loaded version 4.7.1 to the latest version of 5.0.0.33. I was able to send pictures, voice note, and file during a chat session by clicking the trackball to bring up the menu and click "send voice note" or "send picture". This option is no longer there in the 5.0.0.33 even though the user manual indicate this function is there.
Anyone has the same problem? Where can I download the previous version (4.7.1 for tour) and how to re-install the previous version of the blackberry messenger?
Thanks for your help

Hi and Welcome to the Forums!
You have not updated to the current BBM version...you are on an old version. The current version is 5.0.0.57...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Where Can I Find The "Set Alert" Feature in Blackberry Messenger 5.0

Hello,
I just upgraded my Blackberry Messenger from version 4.5 to 5.0.0.57 on my Curve 8310. However, in BB Messenger 5.0, I cannot figure out how to turn on the "set alert" feature that is available in BB Messenger 4.5 The "set alert" features allows you to know when an instant message has been read by the person you sent it to. This is an invaluable feature for me (and I believe for many other), hence I cannot believe BlackBerry removed this feature in BB Messenger 5.0.
Any help regarding this topic is greatly appreciated.
Thank you.
Nawaab

Hello,
Honestly, I've never seen a setting for that. But, even with no such setting, I see the receipts just fine in all 1:1 conversations. Group conversations, however, don't show receipts -- and I don't recall any prior version showing such for groups.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry deleted my Blackberry Messenger App from My Phone and Won't Let Me Re-Download It!

A few days ago, my Blackberry decided to mysteriously delete the Blackberry Messenger application I had downloaded on my phone. When I go to Blackberry App World, it shows that the BBM Application had been installed and will not let me re-download it. I have checked every folder on my phone and simply cannot find the app. Please help! I just want to BBM again!

Hello shera123,
Welcome to the BlackBerry Support Community Forums
Try reinstalling BBM by going to www.blackberry.com/bbm on your BlackBerry Browser.
-FB
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My Blackberry Messenger deleted itself upon me downloadi...

My Blackberry Messenger deleted itself upon me downloading an upgrade. How do I recover or re-install BB Messenger?

Hello
Have you had a chance to take a look at this post? It describes how to use the web-based software loader to reload the BlackBerry Messenger application on the device. If you have any trouble feel free to request clarification
hope this helps
-tg
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Viewing Blackberry messenger group calendars on my MacBook Pro

Help!
Can anyone tell me if it possible to view/sync my blackberry calendar on my MacBook Pro? My work has a shared calendar using blackberry messenger it would be so helpful to be able to view this on my mac.

Hello,
The Email Account Validation Tool may be useful to your situation:
KB33444 How to use the Email Account Validation Tool (EAVT)
Note please that this is intended solely for OTA synchronization between your BB and your server...what happens between your server and your MAC is completely a separate matter. On the other hand, if you truly meant to ask about USB sync via LINK, then that's yet another separate matter.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Emails, Call Logs and BlackBerry Messenger messages deleted

Almost exactly 2 years from the date I got my BlackBerry Curve 8300, my emails, call logs and BlackBerry Messenger messages keeps getting deleted without notice. The BlackBerry then stalls until I remove the battery and I log on again. Can anyone help me idetify the problem and how I can resolve this?
Solved!
Go to Solution.

HI and Welcome to the Forums!
Wow -- 2 years without an issue on a computing device! A record! Excellent! Here are some KB's that might be helpful:
KB14213 Call logs, SMS text messages, and email messages are deleted on the BlackBerry smartphone
KB14320 How to maximize free space and battery power on the BlackBerry smartphone
KB15345 How to qualify low memory situations on the BlackBerry smartphone
http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Hopefully something there will be useful.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry messenger text no clearing after sending message.

Hi
I have a blackberry 9800 torch with the latest version of blackberry messenger on it. When typing and message and sending the message, the txt stays and wont clear at all. I have to delete the txt by deleting it. Only way to fix it is to uninstall and reinstall messenger then it will be fine for a day or two then it starts again.
Any idea on how to fix it so that it doesnt happen at all ?

Hey jacoatnos,
Welcome to the BlackBerry Support Community Forums.
Can you provide your BlackBerry Device Software that you're currently using on the BlackBerry Torch?
Also what version of BlackBerry Messenger you're using?
-ViciousFerret
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Desktop Manager wants to downgrade my BlackBerry Messenger

I am running Desktop Manager 5.0.1 and it wanted to downgrade or remove my Blackberry Messenger. My Blackberry Messenger version is 5.0.0.57 and the only one it thinks is availble is 4.7.0.42.
Desktop has no updates availble.
How do i fix this?
Thanks

.57 was the fix following the great Blackberry Blackout. All you have to do is simply ignore it. Every time I go into DTM to check for updates I get the same. I, except for my back ups generally do not use DTM for anything. I usually go OTA for applications and themes whenever possible. For all my media needs I use drag and drop as I hate Roxio.
Наглый пес! Вы должны быть благодарны мы даем Вам возможность проживать в нашем мире!
BB 9550 Verizon OS 5.0.0.1015 My Storm My Blackberry My Lifeline
If there is a Theme on my Blackberry, Hedone it!
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My blackberry messenger doesn't work its needs and update for q10

my blackberry messenger says that it needs an update and it doesn't work for Q10 and when i search for update it shows that there is no update available than you

Hey,
Welcome to the BlackBerry® Support Community Forums.
To better assist you can you please provide the full error message you receive when attempting to launch BlackBerry Messenger?
Thank you.
-HB
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Settings to enable blackberry messenger in ireland

I have an unlocked Blackberry Curve 8320 from Canada and am moving to Dublin and need to go with an Irish mobile phone company. To be able to use Blackberry Messenger in Ireland with an Irish company, I was told I need to change the settings to Irish settings. How do I do this?
Solved!
Go to Solution.

If the device is already unlocked then all you need is a sim card with a BlackBerry data plan on it. No other modifications are necessary.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Blackberry Messenger Status Trouble.

I have the blackberry curve 8520 and my blackberry messenger is the 5.0.0.57 however I can't update my status. I have heard the rumour about having 100 or more contacts but I don't have anywhere near that because I have in total 6 contacts. I have tried restarting my phone but it just continues to show the same thing.
In Detail:
When I say I can't update my status, I can't update anything on that page at all.
Thank you,
Makedah
xox

How long has this been occuring?
I ask, because for the past week or so many users have reported some BBM server issues with delayed messages, etc. Perhaps your issue is tied to that.
1. If any post helps you please click the below the post(s) that helped you.
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Blackberry Bridge issues after update

New to the forum and need help!
I have a Torch 9810 and PlayBook
Torch 9810 7.1 bundle 2061
Blackberry Bridge 2.1.0.26
PlayBook OS 2.1.0.1088
BES is used
The Bridge connects to the PlayBook and will allow remote control and bridge browser to be used. However, although the email, text and BBM alert icons appear on the PlayBook they cannot be opened. The Bridge contacts and calender will also not open on the Playbook.
When attempting to open Text messages on the PlayBook the notice "Text Messages was disabled by IT policy" is displayed. There is no IT Policy in place.
When attempting to open BBM on the PlayBook the notice "You must accept the BlackBerry Messenger Licence Agreement on your smartphone to use BBM on your PlayBook". It has been accepted on the phone.
I've tried unpairing, rebooting both devices and repairing to no avail.
Any ideas appreciated

Hi and Welcome to the Community!
Contrary to your belief, there is indeed an IT Policy on the BB...the error message is quite clear on that point. While it is possible to check for an IT Policy via this procedure:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
it is also possible for there to be a "stealth" IT Policy, which gives no hint of its existence save for those error messages. If your BB truly is not now associated with any BES system, then there are procedures you can follow to cleanse it of the latent IT Policy (which could be there as a result of, sometime in its life, the BB being associated with BES...but not being properly cleansed when it was removed from BES...it's not an automatic process to remove the IT Policy). On the other hand, if your BB is associated with BES, then you need to talk to your BES admins for assistance as they control everything.
To cleanse your BB, first take a full backup:
KB12487 How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows
Next, take a manual inventory of all of your add-on apps, license keys, etc...this process will return your BB to a NIB state, and you will have to reinstall everything from scratch (and, before you ask, no there is no other way).
Next, conduct this process:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
Now, get your BB properly running on your carrier network, by conducting the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Next, do a SELECTIVE restore from the backup you took earlier...do not do a wholesale restore, if you do, you will restore the offending IT Policy and be right back where you started. Skip over any databases that are not critical, especially those that have anything at all to do with IT Policy:
KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
KB03974 BlackBerry smartphone database list
Now, reinstall all of your apps, reapply those license keys, and reconfigure to your preferred settings. With all of that, you should be cleansed of the IT Policy and should be able to perform the things you desire.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry Messenger Issue

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