Blackberry not responding - completely blocked

Hi,
My Blackberry (bought last January) has completely blocked itself during a phone call (speaker went on and call couldn't be ended). Since then, it works not at all. I tried to reset the phone and also to update the software. Then it worked for a couple of days and then again it blocked itself during messaging. The keyboard is not reacting (as if it is on unlock), if I restart the BB, I cannot even enter the password although the screen seems to be intact (screen appears only visible when I take it out of the leather case).
HEEELP!

ok. It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out.
It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
3. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
*Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
On the dashboard of your car on a sunny day
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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[13:27:27]: Always: :Creating Database: OperationsManagerDW
[13:35:28]: Warn: :Warning:Retry on SQL error -2: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
[13:43:28]: Warn: :Warning:Retry on SQL error -2: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
[13:51:29]: Warn: :Warning:Retry on SQL error -2: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
[13:59:30]: Warn: :Warning:Retry on SQL error -2: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
[14:07:30]: Warn: :Warning:Retry on SQL error -2: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
[14:15:31]: Warn: :Warning:Retry on SQL error -2: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
[14:23:31]: Warn: :Warning:Retry on SQL error -2: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
[14:31:32]: Warn: :Warning:Retry on SQL error -2: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
[14:39:32]: Warn: :Warning:Retry on SQL error -2: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
[14:47:33]: Warn: :Warning:Retry on SQL error -2: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
[14:55:33]: Error: :DB operations failed with SQL error -2: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
: Threw Exception.Type: System.Data.SqlClient.SqlException, Exception Error Code: 0x80131904, Exception.Message: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
[14:55:33]: Error: :StackTrace:   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at Microsoft.EnterpriseManagement.OperationsManager.Setup.Common.SqlRetryHandler.ExecuteNonQuery(SqlCommand sqlCommand, Int32& result)
   at Microsoft.EnterpriseManagement.OperationsManager.Setup.Common.SqlRetryHandler.Execute[T](SqlCommand sqlCommand, SqlRetryPolicy retryPolicy, GenericExecute`1 genericExecute)
[14:55:33]: Error: :Inner Exception.Type: System.ComponentModel.Win32Exception, Exception Error Code: 0x80131904, Exception.Message: The wait operation timed out
[14:55:33]: Error: :InnerException.StackTrace:
[14:55:33]: Error: :Error:Failed to execute sql command. Setup has reached maximum retry limit.
[14:55:33]: Warn: :Sql error: 11. Error: -2. Error Message: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
[14:55:33]: Error: :Exception running sql string
DECLARE @sql NVARCHAR(MAX);
SET @sql = 'CREATE DATABASE ' + QUOTENAME(@DatabaseName) + '
    ON PRIMARY(NAME=MOM_DATA,FILENAME=''' + REPLACE(@Filename, '''', '''''') + ''',SIZE=' + CAST(@Size AS VARCHAR) + 'MB,MAXSIZE=UNLIMITED,FILEGROWTH=' + CAST(@FileGrowth AS VARCHAR) + 'MB)
    LOG ON(NAME=MOM_LOG, FILENAME=''' + REPLACE(@LogFilename, '''', '''''') + ''',SIZE=' + CAST(@LogSize AS VARCHAR) + 'MB,MAXSIZE=UNLIMITED,FILEGROWTH=' + CAST(@LogFileGrowth AS VARCHAR) + 'MB)';
EXEC(@sql);: Threw Exception.Type: System.Data.SqlClient.SqlException, Exception Error Code: 0x80131904, Exception.Message: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
[14:55:33]: Error: :StackTrace:   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at Microsoft.EnterpriseManagement.OperationsManager.Setup.Common.SqlRetryHandler.ExecuteNonQuery(SqlCommand sqlCommand, Int32& result)
   at Microsoft.EnterpriseManagement.OperationsManager.Setup.Common.SqlRetryHandler.Execute[T](SqlCommand sqlCommand, SqlRetryPolicy retryPolicy, GenericExecute`1 genericExecute)
   at Microsoft.EnterpriseManagement.OperationsManager.Setup.DBConfigurationHelper.DBConfiguration.RunSqlCommandsList(IEnumerable`1 sqlCommands)
[14:55:33]: Error: :Inner Exception.Type: System.ComponentModel.Win32Exception, Exception Error Code: 0x80131904, Exception.Message: The wait operation timed out
[14:55:33]: Error: :InnerException.StackTrace:
[14:55:33]: Always: :Failed to create and configure the DB with exception.: Threw Exception.Type: System.Data.SqlClient.SqlException, Exception Error Code: 0x80131904, Exception.Message: Timeout expired. The timeout period elapsed prior to completion
of the operation or the server is not responding.
[14:55:33]: Always: :StackTrace:   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at Microsoft.EnterpriseManagement.OperationsManager.Setup.Common.SqlRetryHandler.ExecuteNonQuery(SqlCommand sqlCommand, Int32& result)
   at Microsoft.EnterpriseManagement.OperationsManager.Setup.Common.SqlRetryHandler.Execute[T](SqlCommand sqlCommand, SqlRetryPolicy retryPolicy, GenericExecute`1 genericExecute)
   at Microsoft.EnterpriseManagement.OperationsManager.Setup.DBConfigurationHelper.DBConfiguration.RunSqlCommandsList(IEnumerable`1 sqlCommands)
   at Microsoft.EnterpriseManagement.OperationsManager.Setup.DWConfigurationHelper.DWConfigurationProcessor.RunAdminScripts(String sqlServerInstance, Nullable`1 port, String databaseName, Int64 dbSize, Int64 logSize, String dbPath, String logPath)
   at Microsoft.EnterpriseManagement.OperationsManager.Setup.DWConfigurationHelper.DWConfigurationProcessor.ConfigureDataWarehouseDatabase(String sqlServerInstance, Nullable`1 port, String databaseName, Int64 dbSize, Int64 logSize, String dbPath,
String logPath)
[14:55:33]: Always: :Inner Exception.Type: System.ComponentModel.Win32Exception, Exception Error Code: 0x80131904, Exception.Message: The wait operation timed out
[14:55:33]: Always: :InnerException.StackTrace:
[14:55:33]: Error: :CreateDataWarehouse failed: Threw Exception.Type: System.Data.SqlClient.SqlException, Exception Error Code: 0x80131904, Exception.Message: Timeout expired. The timeout period elapsed prior to completion of the operation or
the server is not responding.
[14:55:33]: Error: :StackTrace:   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at Microsoft.EnterpriseManagement.OperationsManager.Setup.Common.SqlRetryHandler.ExecuteNonQuery(SqlCommand sqlCommand, Int32& result)
   at Microsoft.EnterpriseManagement.OperationsManager.Setup.Common.SqlRetryHandler.Execute[T](SqlCommand sqlCommand, SqlRetryPolicy retryPolicy, GenericExecute`1 genericExecute)
   at Microsoft.EnterpriseManagement.OperationsManager.Setup.DBConfigurationHelper.DBConfiguration.RunSqlCommandsList(IEnumerable`1 sqlCommands)
   at Microsoft.EnterpriseManagement.OperationsManager.Setup.DWConfigurationHelper.DWConfigurationProcessor.RunAdminScripts(String sqlServerInstance, Nullable`1 port, String databaseName, Int64 dbSize, Int64 logSize, String dbPath, String logPath)
   at Microsoft.EnterpriseManagement.OperationsManager.Setup.DWConfigurationHelper.DWConfigurationProcessor.ConfigureDataWarehouseDatabase(String sqlServerInstance, Nullable`1 port, String databaseName, Int64 dbSize, Int64 logSize, String dbPath,
String logPath)
   at Microsoft.SystemCenter.Essentials.SetupFramework.InstallItemsDelegates.OMDataWarehouseProcessor.CreateDataWarehouse()
[14:55:33]: Error: :Inner Exception.Type: System.ComponentModel.Win32Exception, Exception Error Code: 0x80131904, Exception.Message: The wait operation timed out
[14:55:33]: Error: :InnerException.StackTrace:
[14:55:33]: Error: :FATAL ACTION: CreateDataWarehouse
[14:55:33]: Error: :FATAL ACTION: DWInstallActionsPostProcessor
[14:55:33]: Error: :ProcessInstalls: Running the PostProcessDelegate returned false.
[14:55:33]: Always: :SetErrorType: Setting VitalFailure. currentInstallItem: Data Warehouse Configuration
[14:55:33]: Error: :ProcessInstalls: Running the PostProcessDelegate for OMDATAWAREHOUSE failed.... This is a fatal item. Setting rollback.
marc nalder

Hi,
Based on the log, I recommend you use the following way to test SQL connectivity.
You can use a UDL file to test various connectivity scenarios, create a simple text file, rename the extension from TXT to UDL, fill out the necessary information on the connection tab then test the connection, and troubleshoot as necessary
if it fails to connect.
For more information, please review the link below:
The easy way to test SQL connectivity
http://blogs.technet.com/b/michaelgriswold/archive/2014/01/06/the-easy-way-to-test-sql-connectivity.aspx
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 Cheers, Tom

Blackberry ID is not responding

I did a security wipe on my bb q5 device, after the phone turned on, i selected a language, choose a wifi connection , swipe left to choose my country and agree to terms and conditions, but the agree to terms page won't load, it takes me to the homepage. I can't access and application on the phone, i tried using my bbm, it required I log in to my Blackberry ID tried doing that but my phones says Blackberry ID not responding. Please what can I do to fix it,

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive
2) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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