BlackBerry OS10 and BT Email conflict

Strange behaviour from BT email server and BlackBerry OS10 that has been confirmed by tech at my mobile provider
BTinternet.com email address has a conflict with BB10 (specifically BB Q10). On setting up BTinternet.com email account on Q10 I have received email from BT server - but no subsequent email arrives on BB
Anyone experiencing this or found a solution?
Thanks

Hi ian01,
I posted a solution to the following thread....
http://community.bt.com/t5/BB-Out-About/Blackberry-Q10-not-receiving-BT-mail/td-p/996700
You may have fixed already but if not then I hope this helps.

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Greetings, and welcome to the BlackBerry.com Support Forums.
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Hi woodbe and welcome to the BlackBerry Support Community Forums!
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"Message is used to carry data between the BlackBerry handheld and an associated server"

Hi everyone,
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HI and Welcome to the forums!
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KB04254 Network@etp email messages arrive on the BlackBerry smartphone
KB10289 What is a Network@etp message
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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That is very strange indeed...with only 2 possible causes I can think of.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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