Blackberry/Outlook problem

My users has a blackberry tour 9630, when we select the option to retain emails on the server for 1 or more days, the email populate both the blackberry and the outlook 2007 application. But sometimes the sames emails will populate the outlook application twice. Is there a setting that we need to check in the blackberry to elimate the duplicates. Any and all help would be greatly appreciated.
Yvette Mcglawn

I found a way to solve my proble, I installed a previous version of Blackberry software (version 6.1.035) and everything was working fine. But this is a trick it's not a solution, I think that someone has to take care and correct this problem.
Aristoklis

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Multiple Desktops & Outlook Problems

Hi,
I recently purchased a Curve (8310), and I've been having a problem with my Outlook sync. Yesterday our IT people set me up on the Enterprise Server and everything worked fine. I could send/receive emails, check my calendar and use the Desktop software on my work computer. Then, last night I installed the desktop software on my home computer to edit applications, and since then my Outlook profile has been acting strangely. I cannot send or receive emails unless the blackberry is connected (via USB) to my work computer. As soon as I disconnect it Outlook simply will not work. I have verified this effect many times, through sending/receiving emails, editing calendar events, looking up Outlook contacts and watching the Desktop Redirector. My gmail account is working fine, as is everything else. I have tried playing with a number of settings on the Desktop manager, restoring the blackberry to before I installed the software at home, and having out IT people reset my connection to the server. Obviously, none of these things have worked.
I think the problem has to do with the way I installed the Desktop software on my home computer. I used the same installation parameters as I did here, namely setting it up for an Enterprise server. I do not use Outlook on my home computer, and I'm wondering if that version of the Desktop is interfering with my work version. Has anyone else had this problem, or could someone suggest some solutions? Ideally, I would like to have the Desktop on both computers, but maybe it is a matter of installing different versions on the two. Does anyone do this, or know if it will work? I'm hoping that when I go home and uninistall the Desktop software from my computer it will fix things, but I doubt it for some reason. Any help would be greatly appreciated.
Thanks,
Matt

Why aren't you using Outlook on your home computer? What program are you using on your home computer to read your e-mail? If you don't have a program on your home computer for e-mail, contacts, calendar, etc. then there is no need to have the BB Desktop software, unless you are uploading other programs from your home computer.
Gary

Synchronize with Outlook Problems...

I have a BB Curve, and MS Outlook with Windows XP on my desktop. I no longer can synchronize my calendars between my BB and Outlook on my desktop...this used to work - but now when I try to synchronize, I get a message saying "unable to complete request". All I am synchronizing is the calender (no contacts or anything else). What can I try to do to fix this?
Thanks.

First, Have you moved any information in Outlook from memos, contacts, tasks, calenders, or e-mails into another folder, or a personal folder?
Solution Number 1
1) Go to Backup and Restore in Desktop Manager.
2) Backup your blackberry. Save the file on your desktop (it will include the date in the file name)
3) Wipe your blackberry, go to "options", then "security options", then "general settings" press the menu button, and then select "wipe handheld", click "continue" and enter "blackberry", let it wipe and restart.
4) Before you restore the data, synchronize again with Desktop Manager.
5) If the synchronization works, then it may have been a virus that is now wiped out.
6) Restore data, open up desktop manager, go to Back Up and Restore and restore the file from the desktop.
Solution Number 2
If this does not work I would suggest it is a problem with Desktop Manager. In that case I would open up Desktop Manager and click on "Synchronize" Click on "Configuration" and then "Configure Synchronization", then checkmark "address book," a window will pop open, select "Microsoft Outlook", now look at the folder name, Make sure that is the correct folder name and location. Do that for Calender, Memopad, and tasks. Then click "OK". Go to "Synchronize", then click "Synchronize now"
Message Edited by metroberry on 04-22-2008 01:55 PM

Z-10 touch damage and blackberry sync problem

HiI've got a really big problem.On my Z10 the touch isn't working anymore and need to get access to my contacts asap.So I like to copy all my contacts from the device to my PC (Outlook 2013, 32bit) with Blackberry Link. When I'm trying to copy the contacts with Blackberry Link I receive this error message: Sync was unsuccessful error – “CPreferencesManager:Configuration Value for /Preferences/Account_3_196610/DevicePin not set in TransConfig.xml for Translator RimBB”. In KB34453 Blackberry give this resolution: Resolution for Cause 1This issue is under investigation. A resolution is currently unavailable. Now I'm in a really bad situation, I have a broken Z10 with all my contacts in it and I have no access to them. KB Link:http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB34453&sliceId=2&docType=kc&noCount=true Any suggestion? Thank you!! Z10 - newest stable version availableLink - newest version from the official website

Thank you Ira. I tried it with the newest Link Version, unfortunately the other step is related to 64-bit Outlook - I'm using 32bit Outlook. Any other suggestions?

How to keep track of emails btn Blackberry & Outlook???

Hi,
I'm considering buying a Blackberry Curve (Sprint). My hangup thus far is that I want to have all of my sent emails in my Outlook on my home computer. My solution thus far has been to use GoToMyPC so that I can connect to my home PC from any computer and take care of my emails. Also, I work mostly from home, so this isn't a huge problem in terms of convenience and efficiency.
Most people tell me that they CC themselves when they send an important email from their Blackberry. This is how they keep track of important emails sent from their Blackberry. IS THERE ANOTHER WAY? A MORE RELIABLE WAY? IS THERE A WAY TO HAVE ALL EMAILS SYNC'D WITH OUTLOOK WHEN (THEORETICALLY) SYNCING MY BLACKBERRY WITH MY HOME COMPUTER? IF NOT, WHAT IS THE BEST WAY?
Thanks in advance,
Gary
Solved!
Go to Solution.

I have two (2) EMails addresses; on is my blackberry address, and the other is my Outlook. I mostly give out my Outlook address so I could have it on my PC at home, and when Isync it is there,. Or, in the field if I inadvertantly delete a message, I know it will still be on my PC at Home. I think your friend is correct. If she has the Blackberry
Enterprise System through her IT Dept. at work. I have the BIS (Blackberry Internet Service).
I hope this helps. It is quite confusing
Writer~
Thanks,
Writer~

Windows xp and getting rid of all blackberry software problems

I am having major problems just uninstalling
-Blackberry Desktop Manager 5.0.1
-Blackberry Device Software updater
-Blackberry Device Software v4.5.0 for the Blackberry 8310 smartphone
-Blackberry Device Software v5.0.0 for the Blackberry 9700 smartphone
Using the Add/Remove in Control Panel gets me a Windows Installer msg that says
"The feature you are trying to use is on a network resource that is unavailable"
"Click OK to try again, or enter an alternate path to a folder containing the installation package "Blackberry
Desktop Software.msi in the box below"
Then in the "Use Source" is a path from a C temp folder.
Please help, I've tried reinstalling where I found the zip folder from what I thought was from the initial download/install but it had an error too. I can't find the 5.0.1 anywhere online to download and reinstall to be able to uninstall it.
Please someone help me.
Thanks,
At wits end and about to toss a laptop out in the ice covered yard!

Okay, I scrolled down to additional info and I have these questions:
1. What version of the Blackberry Desktop Software should I be installing and where to find it?
2. I am not running Vista or Windows 7 - I am running XP so #2 doesn't apply to me.
3. Do I need a "clean startup of Windows" to uninstall or will it give me the missing file?
I have seen this link to this page at least a 100 times today. It seems to be the standard answer for the issue but I don't see where it actually helps me solve the problem on XP.
I'm not a novice user but I'm in no way an expert either.
Thanks in advance.
INFO ON THE PAGE I AM REFERING TO:
Tips for installing the BlackBerry Desktop Software
Turn off any anti-virus automatic file protection features before installing the BlackBerry Desktop Software.
If using Windows Vista, Windows 7, Ensure the current profile has administrative privileges. Alternatively, when ready to install the BlackBerry Desktop Software, right-click on theinstallation file and select Run As Administrator.
To perform a clean startup of Windows, please refer to Microsoft for general information on how and why to perform a clean boot of Microsoft Windows. Navigate to the Microsoft Help and Support website at http://support.microsoft.com/ and review the following articles:
Perform a clean startup to determine whether background programs are interfering with your game or p...
How to configure Windows XP to start in a "clean boot" state
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Please complete the following steps: http://www.blackberry.com/btsc/KB02206
Reinstall the BlackBerry Desktop Software using the steps under the Additional information section and test once again.

ICloud with Outlook problems

I have upgraded to an iPhone and now want to use iCloud with Outlook.
I seem to remember having to remove this in the past also I have alternative profiles in Outlook.
Control Panel for iCloud is not creating an additional folder in Outlook.
Any thoughts?

You need to leave more information like what is the ios5 device. I following instructions accidently set up two iclouds and then I couldn't get the contacts in. My mobileme email isn't going to work anymore because I set up an icloud using my store apple ID. Apparently the term apple ID can refer to any apple product ID that you make up not the one you use in the store. So you need to leave more infor on what is your problem to figure out how to help.
GR

Blackberry Storm Problems...Help Needed ASAP

Soooo...for some strange reason i bought a BB Storm : / when i got it (yesterday), i charged it and it charged up fine. but the battery ran down rather quickly. So i am now tryin 2 charge it up again and it is not giving one bit of charge. i just left it for 3 hours and came back to check it and it went dead...i did a battery pull twice and still nothing. what is my next move???

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry ID problem/BBM problem

I just downloaded the new BBM and I need my Blackberry ID password, which i don't know. I only know part of it and my email address has a spelling mistake in it so i can't have my password reset by email. Should I just wipe my phone? or is there anything i can do?

Hi juliet20
Welcome to BlackBerry Support Forums
From what you described there is no other way ,sorry ! but had to change OR create a new BlackBerry ID.Look at this Knowledge Base for further help :
KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry Curve-Problem with MSN Instant Messenger HELP!

I have the MSN Instant Messenger downloaded to my blackberry. I can send messages out and the recepient receives it but I'm not getting their responses back. Is anyone having this problem and if so, did you find a solution? I had contacted my service provider and wiped my phone and reinstalled the application but it still doesn't work. The weird thing is that it was working but all of a sudden stopped.

yes, this has been an ongoing issue since about october of 2008. however i can't get anyone to help with it . vendor or rim
Message Edited by andy1974 on 03-12-2009 10:12 PM

New PC -- Old Blackberry -- Outlook -- How?

I've got a new PC, moved all my old Outlook data to it. Installed Blackberry Desktop. I want to synch it, but I'd like it to be able to figure out that all those Outlook items are the same as they always were. When I try to synch it seems to want to add hundreds of items to Outlook -- which would be bad, because the Outlook items have properties (labels, etc) not supported on the Blackberry, and I don't have the hours I'd need to delete all the duplicates. How can I do this synch so I don't get double-portions of calendar and contact and tasks and all, one place or the other?
Thanks!
Sheldon

Hoping that not too much changed since your last sync (with your old computer): update Outlook with any changes from your BlackBerry, then do a one-way sync from Outlook to your BlackBerry.
Only other possibility I can think of is to export both to an ASCII file, and use some sort of diff/merge tool. Import the resulting file to both.
Good luck.

ICloud and Outlook problems

First of all thanks you all for the support you will give me.
I'm running W7 64Bit on a Desktop PC.
Outlook 2010 was installed and running perfectly.
When I first installa the iCloud Control Panel, I got all items in the calendar disappeared and went into the new special folder iCloud/Calendar.
This was not good but let say accepted.
I sync my iPhone 3gc running iOS5 without any problem.
I can see all my Calendar items and contacts within the iCloud web page. iPhone has all inside, not problem.
This morning I turned on my PC, I run Outlook and found that the iCloud are not avaible anymore.
Sorry for the Italian pictures to show the problem, but I'm running Italian O.S.
The same happens with Contacts.
Any idea how to solve this problem?
Many thanks.

I had that exact same problem for contacts sync with Outlook 2010, but I've managed to solve it.
My iCloud contacts originally came pre-configured with 1 contact (me) which I deleted. There were then no contacts at all on my iCloud contacts list.
When I tried to configure sync with outlook via the iCloud control panel, I got the error:
"Error: 0x80004005: Got no CardDAV principal record from principal URL request!"
I went back into iCloud (via the iCloud website), and manually added a contact (named "Test").
I then tried setting up sync for contacts with Outlook again using the iCloud control panel, and this time it worked perfectly.
I expect you could try the same approach with Calendar.
Hope this fixes it for you too!
Henners.

Receive mail with outlook problems

goodmorning from greece
i hava a problem with outllook 2007. Finaly i manage to connect outlook with exchange server 2013. When i try to send a mail to me (for test - inside the organization not over internet) from outlook it seems that the email was send because it moves at SEND.
But then i cannot receive the email.
I configure the account as exchange not as POP3 or IMAP.
Any one can help?

Hi KostasVit,
Is there the same issue when you send a mail via OWA?
If you can receive test mail via OWA, it may be a client issue, I recommend you try to change another PC and check again.
If you cannot receive test mail yet, I recommend you use message tracking log to analyze if there is any mail flow issue.
More details about message tracking for your reference:
http://technet.microsoft.com/en-us/library/bb124375(v=exchg.150).aspx
In Microsoft Exchange Server 2013, the message tracking log is a detailed record of all message activity as messages are transferred to and from the Transport service on Mailbox servers, mailboxes on Mailbox servers, and Edge Transport servers. You can use
message tracking logs for message forensics, mail flow analysis, reporting, and troubleshooting
Best regards.
Niko Cheng
TechNet Community Support

Facebook for Blackberry causing problems for Facebook site?

For 3 days I have had problems with my Facebook account. It occurred to me that it could possibly be my Facebook for Blackberry application that is causing the problems with my online facebook.. My problems are many..(these probs are on my ONLINE facebook only) ....My chat does not open or show friends online, my news feed only shows posts for about the past 30 minutes and no link at bottom to "view more", no option to "view more" on other pages as well. I cannot view my notifications, it just sits there and spins when I click to view, I cannot access the notifications page in settings nor can I edit or delete any of my facebook applications. I have this problem on any computer I use to access my facebook account, but Facebook on my Blackberry seems to be working fine, except I only get email notifications, no facebook notifications, when there is activity. On my Blackberry, I can view all posts in the news feed, see online friends and chat. I am posting this here because after lots of searching in Facebook Help, I read that sometimes your mobile device can be the cause of your problems on your Facebook account online. Has anyone ever experienced this or know if it is the cause of my headaches or how to fix it? I have cleared the cookies and history on my Blackberry. I have done battery pulls, log out of Facebook, everything short of deleting the application a reinstalling. Any help would be greaty appreciated! Thanks!

hello Charm,
what version of Facebook for BlackBerry are you using?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

WebDynpro application for Blackberry - TextView problem??

Hello:
I am developing a WebDynpro application for Blackberry, which I show a TextView, but happens that the text leaves together all and the jumps of Line are not applied (\ n), as I can solve this?

Thanks, but it does not work very well the idea is to show a text that can be seen of ordered form but I have not been able, the IFrame give Error, etc. me. he is something simple that not yet I can solve.
in WebDynpro it is seen thus, in the TextEdit.
Datos de Sociedad
LACL Lan Airlines S.A.
Datos de Proveedor
169 EXEQUIEL VICENTE VASQUEZ MORALES
Información de Compras
Monto Total:               2.000 CLP
Solicitante: CYANEZM CLAUDIA ANDREA YAÑEZ MUÑOZ
Fecha Contabilización: 27.03.2007
Imputación
IMPUTACION DISTRIBUIDA
Notas para Liberador
Aprobadores
GONZALO IGLESIAS No Liberado
Detalle Compra
Descripción          Cantidad UM   Precio Bruto Por
ALIMENTACIÓNDESAYUNO..........         1 UN             1.000         1
     % ALIMENTACION ..........         1 UN             1.000         1
in BlackBerry it is seen thus, in the TextEdit.
Datos de Sociedad          LACL Lan Airlines S.A.
Datos de Proveedor           169 EXEQUIEL VICENTE VASQUEZ MORALES
Información de Compras          Monto Total:               2.000 CLP          Solicitante: CYANEZM CLAUDIA ANDREA YAÑEZ MUÑOZ          Fecha Contabilización: 27.03.2007          Imputación          IMPUTACION DISTRIBUIDA          Notas para Liberador          Aprobadores          GONZALO IGLESIAS No Liberado          Detalle Compra          Descripción          Cantidad UM   Precio Bruto Por          ALIMENTACIÓNDESAYUNO..........         1 UN             1.000         1               % ALIMENTACION ..........         1 UN             1.000         1
this it is my problem ...

Blackberry/Outlook problem

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