Blackberry Passport Camera Issues

Hi there. I just received my white Passport today and the camera is not working properly. When I go to take a pic it either freezes or it takes a pic but the picture can not be found in the "camera roll" as if it never was taken. I went in and shut off all the enhancement futures and it seems to be resolved but I don't think that's appropriate to have to do on a $700 device. Anyone else experience this challenge?

Try rebooting by holding the power button for about 10 seconds, through the countdown, through the red LED, and until the BlackBerry logo comes up again.
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Another BlackBerry Q5 camera issue. Why is BB ignoring the problem?

Hi all
I love the blackberry Q5 , and appreciate the bb10 OS. Got bored of IOS and don't like the android phones...
I was happy with it until the camera stopped working three days ago.
I blocked all third party apps, drained the battery, security wiped twice, shut down and restarted the phone dozens of times, downloaded two camera apps... But none of this worked.
I still get the can't change flash mode message or can't access then camera one.
Odd thing, I tried snapchat and would get then front camera working.
The handset is no longer under warranty .
I'm wondering why BlackBerry is ignoring the issue, noticed many similar problems with loads of other users that had even changed the camera module.
Any suggestions? I'm worried to change for other Q5 or Q10 as the malfunction seems quite recurrent...
Help anyone?
Thanks!

Well, since the original poster of this thread fixed his already, why don't you start from the beginning and let us know what exactly the problem is and what, exactly, you've done to try and solve it.
You replaced hardware? So, you've disassembled the device?
How have you "restored software?"
Provide as many details as possible.
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Blackberry Q10 camera issue

My back camera does not work. it just goes to a black screen. The front camera works fine. Is this a problem with the software update or a hardware problem?

What version of the OS are you currently on.
Please do a hard reboot after an update, hold down the power button, or the up/down volume keys for 10 seconds.
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

OS 10.3.1.1565 my Passport camera can't focus, all pics are blurry

After updating OS 10.3.1.1565 the latest one, my Blackberry Passport camera can't focus and all the pictures are in blurry condition. And some noisy mechanical noise from the camera trying to get a focus but it still can't get one.
Please help me to solve this problem because before updating everything was awesome with BlackBerry Passport.

@badspyder, the mechanical noise is a bit worrysome, as mine is silent, but others have reported defective cameras.
You could try BBVE to test it.
You could call support as they may have a troubleshooting protocol,
Or you could try to reload the OS software. Do a backup, then reload, then restore, and you should be back to normal in about 2-3 hours if it is a software glitch. I had to do that for different reasons.
Here is a link: http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB34045&sliceId=2&cm...
From experience, ensure that you have decrypted both your device storage, and the removable SD card if installed, or all of that data will be lost.
Paul
Torch 9810; PlayBook 64g; iPad1 64g; iPad2 64g; iPhone6 64g Passport
Provider Bell (tablets all WiFi)

Blackberry Passport sim tray issue is prevalent and they will not fix it for you because it is your fault. Ridiculous.

I bought my Blackberry passport on Feb 13rd. Right out of the box the sim tray didn't read the sim. I thought it is my sim's problem, so I waited for another sim. New sim came in, still didn't read. After a long call with customer support and BB virtual support, I had my device sent in around mid March. They checked it and said I damaged the sim tray and I need to pay 268$ to have it fixed. I though it is ridiculous since I haven't done anything to the phone. So I argued with them and eventually they agreed to have my fixed without cost.
However when they sent me back the device, I poped in the sim and it only works for 1 day, on and off the second day and then not reading the sim at all after that. I think the sim tray's problem with the passport is prevalent and the pin can be broken by the simple act of poping in the sim card. My ATT sim is working perfectly fine on the 5s and my brother's iphone 6.
After 2 days of receiving the "repaired" device, I call them again and this time they said it is certainly my fault and if I send it in again, I will have to pay 268$ to have it fixed.
So I thought for people out ther if you have a passport, don't pop in and out the sim card. It can really easily be broken.
For me, I think now I just gonna use my "broken sim tray new passport" as a reading device. After 10 years, I will officially switch to other brand. Still love the keyboard though, but anyway.

Check that your sim card does not have a burr or edge on it before you insert it, as that may be what's damaging the SIM pins.
Site anly allow linlks to web images, so here's what the tray is supposed to look like - with the SIM cover on.
FWIW - a T3 torx driver is required to remove the screws around the SIM and TF card tray cover. That would allow you to look at the underlying pins - and possibly - with a bit of luck, fix them on your own.

Can i get a new BlackBerry passport AT&T ?

Hello, I was Zarah, from Hong Kong, the family members are young lawyers and civil servants. I work in a hospital operating room.
From a doctor in the hands, recognizing BlackBerry Q10, since then, I've been looking to get and watch things about the BlackBerry until blackberry passport AT & T's appearance, this is how perfect machine, in security and confidentiality, shape, size, both perfect. Simply can not wait to get it, so I asked my friends to go to the US AT & T to buy a brand new BlackBerry passport, in this process, I simply can not expect to sleep.
Unfortunately, even if I am willing to pay for immediate expenses and no annual contract and the remaining two months of the monthly fee payable to get a brand new and unlocked Blackberry passport AT & T. My friend to help me, the past few days in different places all over the United States, the clerk encountered in AT & T stores are not friendly and not active assistance, or even in the NEW YORK NEW JERSERY alike ... Why is this so? They hate people buy blackberry it?
Even equally in Hong Kong and sales direction and strength significantly substandard.
Really feel very sad, friends say there is no way, told me to stay away from the BlackBerry. Family members disagreed, why bother to get this phone?
In fact, I really hope to be able to help my blackberry to solve this problem, because I really love this BlackBerry, and to the people around the promotion of BlackBerry.
Until now, every one of my friends think around Blackberry was about to fall. I do not agree, do not give up to get the BlackBerry.
Even Finally, BlackBerry does not help me to get a new passport AT & T does not matter, please stick to it, do not give up. Because, you really done a good job! In this phone, hardware, cameras, you could see the rest of the efforts and progress.
I no longer want to return to the Apple and Android. Blackberry Come on!
Now I am going to go to Australia working holiday in April a year, it is unable to personally go to the US to buy Blackberry passport.
Originally planned, there will be blackberry passport to accompany me to go to work, learn and experience different.
In this sorry, as a BlackBerry fans, the phone is not the BlackBerry.

The best thing is to purchase it online from AT&T or purchase in store and have it shipped. The stores probably don't stock them.
Even if you get one you'll need to pay to get it unlocked, too.
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In BlackBerry Passport excel can a row and column be inserted?

Do confirm if in BlackBerry Passport excel row and column can be insert.
Carlos D'Souza

You already asked this in another thread. You can't add a row or column in Sheet to Go. Sorry.
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BlackBerry Passport won't get past 100%

Hello,
Yesterday I tried opening an e-mail on my BlackBerry Passport - the screen faded to a darker colour (as if it was going to open it), then returned to the hub. I tried to open it again and the same thing happened.
I refreshed the hub by swiping 5 times from the top right to the centre of the phone - I was still unable to open the e-mail, or any other e-mails I had read in the past.
I then restarted my phone, however when it was rebooting, here's what happens:
It displays the BlackBerry logo
It shows the 'loading' screen (BB logo and the square loading bar around the logo)
It gets to 100%, and that's it... nothing further happens
Occasionally, it automatically restarts the cycle, displays the logo and then begins loading to 100% again. It stays on 100% for hours, the phone gets extremely hot then this morning the battery had died on it.
I plugged in the charger, then minutes later the cycle started again.
I have tried powering off & on, holding both of the volume buttons and loads of other combinations, but the same issue persists. Interestingly, the phone doesn't seem able to actually fully power off. If I hold the power button down for 10 seconds, the screen goes black, a red light shows for around 2-3 seconds, and the restart process begins again. This happens regardless of how I shut the device down.
Ordinarilly I'd take the battery out of my Q10 if something like this happened and put it back in - obviously this isn't an option with the Passport.
Is there anything I can do? I tried to wipe it from Link, but it doesn't recognize the device is plugged in via USB.
This is literally 2 weeks old and I'm extremely frustrated that this is happening to such a new and 'necessary' device.
Thanks,
Nathan

Yea, I would be frustrated also.
1. You can return the device for a warranty replacement.
2. Try connecting to Link via a different USB port on your PC, or use a different PC with Link installed.
You might try also making the connection to Link while the device is rebooting.
I agree, a new device shouldn't have these issues.
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Blackberry Passport Ordered Oct 3 (VIP) - Submitted, Confirmed, Charged - No shipping info

Hey not sure if i am the only one but i don't think I am. Anyways be nice if someone could clarify or provide me with some information.
Ordered Oct 3rd, Blackberry Passport from the VIP page
Oct 4th, Order Confirmation
Oct 6, Payment on CC is charged and went to DR
Now the thing is..its Oct 17th and I haven't heard a single thing about my order. On findmyorder, it shows "Order Complete"
Attempts to Contact DR failed..then I have read on crackberry and here that people who ordered Oct 4, 5, 6 and so on have already received their passports.
Anyone have this issue too or any information to provide?
Doesn't make sense..considering those people who ordered after me live in the same area as myself so the regional area is not the problem..
Solved!
Go to Solution.

Hi Drewu, I’ve passed your comments along to our ShopBlackBerry team who will be reaching out to you. Thanks!
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Is Vodafone UK going to stock the Blackberry Passport for pay monthly upgrades? not just for business but for personal/regular users?

Hi
I was just wondering if there was any news about the Blackberry Passport being available to regular/personal contract holders on Vodafone UK.
I have seen it mentioned that it will be stocked for business users but theres no news about anyone else.
Please could someone give me a definitive answer as i would like to upgrade my Z10 for the Passport

Hi @guyveric
I'd recommend contacting Vodafone UK to express interest! In the interim, make sure you bookmark the Official Pricing and Availability for BlackBerry Passport post found on Inside BlackBerry. Thanks!
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Blackberry Passport Unlocked version

I am having difficulty finding details regarding the compatability of the unlocked version of the Passport with international carriers. The phone would be home based with ATT in the U.S. but would need to work in most places in Europe and Africa. We have used many different previous models of Blackberry successfully when traveling and just want tio confirm this model would work as well.
Does the unlocked version have dual sim slots?
We tried to find a phone number for pre sales questions but have been unable to. We've always bought directly from a salesman before but apparently have to order on the web for this model?
Thanks.
Solved!
Go to Solution.

Hi!
The BlackBerry Passport is single-sim only and supports the following network bands.
FD-LTE 1, 2, 3, 4, 5, 7, 8, 13, 17, 20 (2100/1900/1800/1700/850/2600/900/700/700/800 MHz)
HSPA+ 1, 2, 4, 5/6, 8 (2100/1900/1700/850/900 MHz)
Quad band GSM/GPRS/EDGE (850/900/1800/1900 MHz)
To ensure 100% compatability, I'd recommend contacting the service provider you'd like to use with the BlackBerry Passport. For more details on specifications check out the BlackBerry Passport website located here.
I hope this helps!
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Blackberry passport has no bass

I really enjoy listening to high quality sound music but blackberry passport is a disaster from this point of view. It doesn't have any bass! I have tried both ways through the bluetooth and through the auxiliary. Even my five year old iphone produces better sound. Is the problem in hardware or software? I hope that the problem is in the software as I enjoy the phone overall except for this issue. There is nothing to do with the equaliser or any other settings. The problem is in the phone itself!

And the equalizer doesn't make any change for you?
If so, try turning down the output on the BlackBerry by a notch or two.
The other question is, are you hooking up to a aftermarket stereo system or a stock stereo system.
I go thru a stock radio in a Ford car and have no issues, except for the volume could be a bit higher. But it's not fault of BlackBerry but rather the radio. Also on my stock radio I noticed if I keep the volume down on the radio by one or two clicks from max volume, I get better bass.

Blackberry Passport screen unattached

Hi Dear Blackberry,
recently i saw an issue in ur passport product, not a software issue or hardware, but a quality issue that i did not expect by high-end smartphone like blackberry passport. This fact disappointed me 'cause i'm blackberry user since 10 years old, and first person in my city that explain blackberry potentials.
the screen has been unattached! http://imageshack.com/a/img538/7160/WKLCIi.jpghttp://imageshack.com/a/img673/7704/GdmTYn.jpg I send message to ur support on twitter but they told me to contact my shop where i bought, i never used warranty for this errors, 'cause i'm a technician and i know repair it.
I'm disappointed by ur quality, i did not expected by blackberry-RIM.
I hope you can upgrade your models and make better but this errors cannot do.
People like me that use his blackberry smartphone to confront with iphone or others brand don't accept this. my regard,
Vincenzo.

yes i solved using loctite xD, but you can use special glue for smartphone glasses.

Blackberry Passport Screen lift

Hi,   I have the same problem like many other users - the screen from my Blackberry passport lifts on the upper corner. see http://news.softpedia.com/news/Screen-Coming-Off-on-Some-BlackBerry-Passports-Q10s-474668.shtml with the link to an example user http://www.reddit.com/r/blackberry/comments/2xm5vw/screen_coming_off_of_blackberry_passport_to_whom/ with example picture http://i.imgur.com/JTAzteE.jpg   So my question is - is this issue officially covered by warranty ? My problem is, that my retailer is not accepting the phone, because the screen lifts - he tolds me also, that the service center / manufacturer is not accepting phones with lifted screens under warranty here in swizerland. Is there any official statement from Blackberry available ? So is this covered by warranty or not ? Many thanks Mirogl

You really need to force the seller to put you directly in touch with BlackBerry.
Otherwise, here:
http://us.blackberry.com/support/programs/technical/incident.html#tab-1
It will cost you $49USD, but perhaps they will refund that if it is determined warranty replacement.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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Knowledge Base Updates
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Models of BlackBerry Passport

Good night BlackBerry Support Community Forums.
Start this topic...
To know the BlackBerry Passport models and versions.
Some information?
Regards...
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Do not forget to give LIKE Those people who help you and advise you about your doubts. if the review has been SOLVED** # 4LL #ÉliteRoad Make a backup of your BlackBerry
BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I
Solved!
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Only one version. For details check out the Specifications page
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Blackberry Passport Camera Issues

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