Blackberry pearl - losing e-mail, call logs, etc

I've had my blackberry for about a year, starting this week, my e-mail is deleting every 24 hours - even though e-mail settings request to hold e-mail for 15 days. I have these settings for both work and home e-mail.
I also have "missed calls" set to show up on my message list, but missed calls are not showing here. When I have my phone list view set up as "call log," the calls do not log, so I have had to revert to "most recent" but occassionally losing this list as well.
I have done things like turn the phone off, take the battery out and put it back in, but cannot get the call log to work, and cannot get e-mail to hold more than 24 hours of messages.
At this point, the only thing I can think of is buying a new battery? The one I have appears to charge fine, I have checked and double checked all of my settings.
any other ideas/suggestions?
Thanks
Jenny

cathy, a Media card installed, alone, will not solve the problem.
You must still remove items from the device memory and manage the memory on the device proactively, or it could happen again.
Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...
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Had to restore iphone from a backup that was done 1 week ago. any way to get back the texts, call logs, etc. that happened within the last week?

this morning, i had to restore iphone from a backup that was done 1 week ago. is there any way to get back the texts, call logs, etc that happened within the last week?

No

Import emails, call logs, etc from another BB

I have 2 BB's. My original, a Curve 8330, was in to get repaired so I was using a World Edition (8830??). Now that I have my original Curve 8330 back again, is there a way to transfer/import the emails & call logs from the World Edition BB so I have all of them on my original Curve?

Hi there!
The Device Switch Wizard should do what you desire. See these:
KB16291 How to use the Device Switch Wizard to switch to a new BlackBerry smartphone
KB05421 What is Switch Device Wizard
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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HELP!!! trying to transfer contacts, sms texts, call logs, etc

I recently got a new 8120 pearl from T-Mobile to replace my 8100 pearl from AT&T.
I was running desktop manager 4.6 but upgraded to 5.0 for the switch.
My old Pearl (8100) was running v4.5.0.110 and the new Pearl (8120) was running v.4.3.0.115
I thought (oh how naive) that I could just switch devices easily and elegantly with desktop manager, but my new device has yet to be recognized by my computer.
I went to switch devices in DM 5.0 and it uploaded everything and stored it on my drive.
...but then it could not find my new Pearl.
I went backwards in time (!) and removed DM 5.0 from my system and installed the DM that came with my new Pearl (4.3), hoping that it just needed an earlier version of the software to make it happen.
No such luck.
Then I came across a thread that said I needed to install new USB drivers (version 4.6) to make my PC recognize my phone. I installed the drivers and they uninstalled my DM 5.0
So I re-installed the DM (5.0) and tried again. No luck.
Now my girlfriend is yelling at me saying I have been on the computer all day (on our day off) messing around with this stupid phone.
Please, for the love of God, help me.
I am running Windows XP.
Thanks,
-jw
Solved!
Go to Solution.

1. It is rude and not helpful to post the same topic twice (and less than 3 hours apart?). Please give yourself at least 24 hours for the kind volunteers here to read and respond.
2. So, the bottom line is that your new 8120 is not recognized by ANY version of Desktop Manager?
If ONLY it is connected to the PC and you open Desktop Manager, does it show as connected?
Read this post for tips and help to connect your device to Desktop Manager:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
1. If any post helps you please click the below the post(s) that helped you.
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3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Emails, Call Logs and BlackBerry Messenger messages deleted

Almost exactly 2 years from the date I got my BlackBerry Curve 8300, my emails, call logs and BlackBerry Messenger messages keeps getting deleted without notice. The BlackBerry then stalls until I remove the battery and I log on again. Can anyone help me idetify the problem and how I can resolve this?
Solved!
Go to Solution.

HI and Welcome to the Forums!
Wow -- 2 years without an issue on a computing device! A record! Excellent! Here are some KB's that might be helpful:
KB14213 Call logs, SMS text messages, and email messages are deleted on the BlackBerry smartphone
KB14320 How to maximize free space and battery power on the BlackBerry smartphone
KB15345 How to qualify low memory situations on the BlackBerry smartphone
http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Hopefully something there will be useful.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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8830 World Edition suddenly lost all mail from before yesterday and call log cleared

I have one our resident higher ups who have lost all there mail on there device. They are receiving mail now but anything befroe yesterday is gone. Also there call log has been cleared.
I have already deleted and reactivated them on our BES and that was no help.

For the end-user, s/he needs to clear up some memory on the device....
First thing? Check the File Free at Options > Status, what is the number at File Free?
Now, remove the battery of your device, hold a minute, replace and reboot. What is the File Free now?
Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Knowledge Base Updates
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HELP! Mails, text messages and call log varnished

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However, facebook notifications are intact.
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Was it something I did?
Can I get my all important mails back?

Email provider?
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Call Logs in Verizon Pearl

I have the Verizon Pearl 8130 and although I have selected to save all phone calls in a list for 30 days, they get deleted within hours from the meesage/log list. I called Verizon and they said it is a RIM problem and they have no solution. Anybody have the same problem or any other suggestions? Thanks

Your phone is low on internal memory. Most common cause is you've had some fun with the camera I bet. You've likely filled up the internal memory, and as a consequence the BlackBerry deletes Call Logs, SMS messages then old email to free space. Please reference the following document:
Call and SMS logs disappear when BlackBerry smartphone is low on memory
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8130 Pearl - Call Log & Messages disappearing!

I have had this phone for about a year, and this problem happens on and off, and I am finally sick of it. Texts, incoming.outgoing calls, email messages, even Facebook notifications on the FB app are all disappearing. The call log will disappear literally seconds after I make or receive a call. Same with emails and texts. What is casuing this and please please help me fix it!!!
Solved!
Go to Solution.

That's a pretty common question asked and answered here on this site:
First thing? Check the File Free at Options > Status, what is the number at File Free?
Now, remove the battery of your device, hold a minute, replace and reboot. What is the File Free now?
Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

No calls in call log, or voice mail online (but can be accessed via phone).

I had Fios internet and digital voice installed on February 14th 2012. I've set up all the voice mail functions and can access them via the phone. Voicemails left an laso be played back via the phone. However none of this information is being replicated online via the website. Voicemails are always empty, and the call logs show no record of any calls being made.
Is there anything else thatneeds to be set up?
Thank you.

No there is nothing else you need to do to setup the service. We need to check that your username is syncing to the account correctly. I have sent you a private message to get more information.
Anthony_VZ
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Help! My blkbry Pearl 8100 is deleting my emails and call log...

Can anyone help me with this issue? I've read that this is a very common problem with the Pearl. My emails and call log will be erased in a day, an hour, or even a few seconds after having received a message. I don't know what to do. I've tried erasing some things to free up memory, which was someone else's solution in another forum. I've taken the battery out for at least 5 minutes, not sure what this can do.
Any help would be greatly appreciated!
Thanks.

with the phone take the battery out for about 30 seconds and put back in the phone will boot its self up that should recover some memory for you. you can also hold the alt key down and type LG LG and you can clear that history out to free up more memory and if you have any thing like games that you don't use or want get rid of them.
Jerry

Pearl 8130 "Call Log" Auto-Erase ??

i have my set up in "Call Logs" as Call log and the y erase by itself i dont know how and when ...sometimes i just pick up my phone to make a call and i go to my call log and theirs nothing...i dont get it

This is typically caused by the device having a low amount of memory. Check the following link for more information on maintaining the BlackBerry memory:
http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...

Handset losing call logs, texts and emails

Hi,
I have an ongoing problem with my BB and am not getting much sense from my network provider (BT Business).
Here's a bit off history:
I started the contract in November 2011 with a Torch 9860. I had numerous problems with the phone freezing and randomly losing data such as texts, call logs and emails. In 9 months I've had 5 phones and 1 sim card change, 2 weeks ago BT changed the handset to a Torch 9810.
The phone has worked fine till Friday when it started doing funny things like randomly receiving texts which were from old conversations. On saturday afternoon it lost all data by way of texts, call logs and emails that were over 24 hours old and in the last hour has lost everything over 6 hours old.
I have all calls, texts and emails going into the messages list and have that set to save everything for ever so I can chose when to delete information.
As I;m a consultant I need my call logs, texts and emails to work out my billing so this really is a pain.
I really do think this is a network issue rather than the handset.
Can anyone offer any ideas/solutions before I phone BT in the morning?
Many thanks x

That is a very tiny database size. Go into your camera options and see where your pictures are being saved.
Something is not right. There is no reason your free memory should be so low with such small database sizes and very few apps installed. You should be pushing 200+ MB of free memory.
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My call logs and SMS messages display the incorrect contact details on the BlackBerry q10

Hello there!
I met serious problem like in the subject. Is anybody know what is going on ?
Best regards,
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Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB34772 Call logs and SMS messages display the incorrect contact details on the BlackBerry 10 smartphone
Unfortunately, it contains nothing useful -- except for formal recognition by BlackBerry of the issue. We would then hope that a future OS release will correct it.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Losing call logs and message logs unexpectinly.

Well to start off I've gone through numerous types of phones. I finally got the curve and haven't had any major problems until now. Last nite I got done looking on myspace and went to check my text messages and all except my emails were gone. Then I checked my call log and all the numbers were wiped out. I went to bed thinking it was a one time thing. However this morning it did it again and I don't even know if my weather alerts were delivered or not. My memory card shows I still have 1.7 space to use out of the 2.0. I'm wondering if it couldn't be my myspace since I just added it two nites ago. If anyone could help I would greatly appreciate it. I don't know where else to turn for help and I'm not that advanced with this kind of things. Thank you in advance.

Check out the memory threads. It sounds like you are maxed out on device memory. There are several threads on this subject. I hope this points you in the right direction.

Blackberry pearl - losing e-mail, call logs, etc

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