BlackBerry PlayBook Continued Support Petition

Hello, can you please let me know which department or person to send a Petition from Change.Org that has been signed by over 500 loyal BlackBerry PlayBook fans? I would just like to know the contact details or how a request such as this gets through. What channels for communication should be used.
Thanks
Terry

PlayBookUK wrote:
Hello, can you please let me know which department or person to send a Petition from Change.Org that has been signed by over 500 loyal BlackBerry PlayBook fans? I would just like to know the contact details or how a request such as this gets through. What channels for communication should be used.
I guess the "department" would be "Playbook" or "Tablet" department.
Here is where you would send it.
http://us.blackberry.com/company/about-us/contact.html
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How to Transfer Purchased iTunes M4V Movies to Blackberry Playbook on Mac OS X

This is a simple tutorial to put purchased iTunes m4v movies to BB Playbook on Mac OS:
First of all, you should know what video formats Blackberry Playbook supports, the current Blackberry Playbook will support: H.264, MPEG4, WMV, DivX. So to watch the iTunes m4v movies on Blackberry Playbook, you should switch M4V to MP4 format supported by Playbook, to convert m4v to mp4, you will need a powerful converter, Noteburner m4v converter for Mac is recommended.
Step by Step tutorial to convert iTunes M4V movie to MP4 for Playbook on Mac os
Here below is a step by step tutorial to help you transfer iTunes movies to Blackberry Playbook with the Noteburner m4v to mp4 converter for Mac.
Step 1. Download iTunes m4v to mp4 Converter for Mac on Noteburner official website and install it for free.
Step 2. Select M4V movies and add to Noteburner iTunes Video Converter
Click the Add button in the top-left to add the purchased iTunes m4v. The software will open the iTunes movies library by default. Select the files and then click OK.
Here you can select the m4v movies and add to the playlist to convert. It's easy and speedy.
Step 3. Set output path and output format
Click Output dropdown list, you can customize the output path as MP4 for Playbook. If you don't set to customize the output path, the output files will be saved in the default folder
Click Profile dropdown list, you can customize the output formats for your target video format - MP4.
Step 4. Click "Convert" button to start to convert M4V videos with Noteburner M4V iTunes Video Converter for Mac
Step 5. Downloading the converted iTunes movie to Blackberry Playbook without any restrictions.
After Noteburner finishing the iTunes movie converting, you can go to the output folder to download the converted iTunes m4v movies to Playbook by connecting Playbook with your Mac via a USB without any restrictions.
Just try it, it's easy-to-use.
For a Windows user, you can also refer to Windows m4v converter.
Never,never,never give up!

if you want to decode DRM, you simply need to have the "closed keys" to decode them, and the legal right to do it.
For the legal right, it's just a matter of signing a contract with the DRM maker (for example the iPod division has those keys made by the iTunes division).
For the getting the closed keys, it is always possible, but can lead to difficulties in your personal life. look for DeCSS on Wikipedia to understand.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

No Direct support for BlackBerry PlayBook tablet - why not I just bought it?

I've just bought a playbook. It says it comes with complimentary technical support for 90 days form the date of purchase. I have attempted to register the device using the S/N number as required and I get the following:
Unfortunately, your BlackBerry® PlayBook™ tablet does not qualify for Complimentary Support. You can, however, get assistance using incident based support from Research In Motion.
Why? grrrrrrrrrrrr

It should be. The complimentary support is just for help setting it up.
If you visit http://blackberry.com/support and follow the link for PlayBook you should get a phone number you can call, and RIM support will be able to help you.
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Blackberry Playbook Video Store Support

I am trying to create an account for the video store, but every time I try to register it sends me to a failed link. Both links for support/help do not work either. My camera has also stopped working AGAIN for the second time after an update! Please HELP!!!!!!!!

The BlackBerry Playbook video store is no more. Gone, caput.
You can try using 7digital app from App World.
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BlackBerry Playbook: "ID Agreement" Unable to continue. -Solution

Today, after the purchase of my BlackBerry Playbook, I couldn't wait to get started, as for everyone else that has purchased one since the release date. But, as for me and everyone else who purchased one, I'm sure you have ran into the issue, that the Playbook doesn't continue during the "ID Agreement" screen. Even though you are showing to be connected to your Wireless Network.
Even though it was a little disappointed that didn't work right away, I still wasn't going to give up. After looking around and connecting/disconnecting multiple times, I still couldn't get past that screen. So, to get straight to the solution or at least what worked for me right away.
Solution:
After multiple attempts of Connecting/Disconnecting, I noticed that the Playbook was at least finding the Wireless network, so I knew it couldn't be a hardware issue, but instead a Software issue. So, instead I manually added the Playbook to my Router via it's MAC Address.
* Make sure your Wireless Network is on and Broadcasting. (Unless hidden)
- On your PC/MAC Open your Web Browser.
Type in the address bar your IPv4 Default Gateway. (ex: 192.168.1.1)
Login using your Router Username/Password.
*Note: Default username/password is admin/admin. (See your router MFG for username/password)
Under "Wireless Settings" locate "Wireless Card Access List".
Click on "Add".
Go back to your Playbook, and scroll back to your "Connect to Wi-Fi" screen.
Click on the "Settings" button located on the Left hand corner.
On the drop menu select " Network Connection".
Go back to your Router Setup page.
Add the Device name. (ex: BB Playbook)
In the "Network Connection" screen in your Playbook type the MAC Address shown at the bottom, in your Router Setup page . (ex: E1:2E:B3:F4:F5:6D)
Click "Add". (*Wait for Router to restart)
After router has restarted. Go back to your " Connect To Wi-Fi" page in your Playbook and connect to your Wireless SSID (if hidden, connect Manually to the Network).
Test connection by selecting "Hotspot Setup" on the lower left hand corner next to the "Settings" button. A Blackberry Logo and "Successfully connected to Wireless Network message" will appear.
Continue to the "ID Agreement".
Done!
Again, these steps worked for me immediately after Manually adding the MAC Address to my Wireless Router. Hopefully it works the same for the rest.
Thank You!

Ahhh...thank you for the complete error message...always much more useful than bits and pieces. The methods in this KB may be of use to you:
Article ID: KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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When will blackberry playbook support Chinese(simplified) input?

I bought a blackberry playbook on Friday.,but i didn't found Tablet os support Chinese(simplified).How to solve the problem?

1. Prior to purchase you should have do some research. It is documented very well documented.
2. Wait for OS 2 for the tablet, february 2012.
Be a Shepard and not an iSheep.

Bought app in order to sync itunes with a blackberry playbook. Now Itunes will open on my computer but when i plug my ipods in to charge or sync, itunes is not showing that they are plugged in. Cant charge or anything!

Obviously not too smart with all this technology. I puchased a Blackberry Playbook Tablet and wanted to sync my itunes music, so following directions on the Playbook, I downloaded this app - Daniel Bingham Itunes sync - and when I went to my pc, I pulled it up, plugged in my Playbook and it did sync all my music from my Itunes library to the Playbook. However, now when I plug an ipod in my pc to charge or sync more music, my pc is not showing it recognizes any of my ipods being plugged in. It makes no mention of any of my ipods being connected! I also keep getting this "Found New Hardware Wizard" box that keeps popping up everytime I plug an ipod in - it originally showed up when I had Playbook plugged in to download all its info (I think) but it never completes, saying not compatible - so I click cancel. I have since clicked on remove New found hardware but it still pops up. Why does it continue to show with every Ipod now? Any idea on what I can do to repair this situation? Please help!

You performed all of the steps outlined in this link?
http://support.apple.com/kb/TS1567
You uninstalled and reinstalled iTunes?
GB

Adobe Reader for the BlackBerry PlayBook Showstopping Issue: App does not start

Hello;
I would like to report an issue with the Adobe Reader app for the BlackBerry PlayBook which renders the application fully unusable. This issue occurs everytime. This issue has been tested and verified to occur in two distinct BlackBerry PlayBook devices.
Here is a screenshot stating what version (10.0.3.325) of the Adobe Reader app I have installed:
This, I understand, is the latest version for my platform. Unfortunately, the application does not start. Attempting to run it results in a blank screen after showing the BlackBerry logo. The blank screen can be seen in the following screenshot:
It is also strange that the application does not appear in the Application Permissions list, as seen in the following screenshot:
Is there a fix for this showstopping issue? What steps should I take?

Same issue here. Playbook support knows about it, and referred to Adobe. The Adobe forum has this comment. Looks like our Playbooks are abandoned as a platform.
"Mar 4, 2012 7:20 PM
As the tablet market continues to evolve, we continue to evaluate how to best support the market and where to focus on our resources. Because of this, Adobe has decided to end its support of the RIM QNX Playbook devices in March 2012. This means the ability to create new applications for submission to the RIM store will no longer be possible in Adobe Viewer Builder as well as the ability to rebuild existing targets for new releases of Digital Publishing Suite. Any existing QNX targets will be removed from the manage view inside Viewer Builder".

Blackberry playbook

why is it that skype does not work on the blackberry playbook? i have tried logging into skype through www.imo.com i actually get logged in but i am unable to make any calls or video calls. can someone help me, please, i have tried to get help from blackberry, but no luck. thank you.

No problem. Regarding an alternative tablet, I'd suggest going the Android route. Lots of flexibility and customization, plus of course apps are actually supported. The Nexus line might be a good choice, plus they get pure Android updates directly from the source. Even the 2012 Nexus 7 has the latest version of Android available OTA (Lollipop).
Flash on Android isn't officially supported but there's usually "an app for that", and there are workarounds to get Flash to work (albeit an outdated 11.x version, similar to the PB). For radio, you could use the TuneIn app and add your streams there. I can't comment on iPads/minis, but they'd probably do what you want them to, as well.
Speaking of apps, if you find Flash continues to be finicky on the PB for radio streaming, you could give Nobex a try. Not sure how many stations it has, but I remember it being one of the better apps on the PB when I used it.

Blackberry Playbook won't reboot

Hi there,
I wonder if you can help me. I have a problem with my playbook as it won't reboot. When I switch it on the red button coms up and all seems to be working fine. However after about 1 minute of rebooting, the playbook switches off. Can you please help.

Hannahduggan9 wrote:
My blackberry playbook won't turn on -_-
This darn thing WON'T TURN ON! No lights come on or anything either.
Connect to your known good wall outlet charger.
Leave it connected for several hours.. even 24 hours.
Every 4-5 hours WITH THE CHARGER STILL CONNECTED, press and hold down the power button for 20 seconds.
If you see any LED red or yellow activity, that is good. LEAVE it to continue to charge.
REPEAT this: Every 4-5 hours WITH THE CHARGER STILL CONNECTED, press and hold down the power button for 20 seconds.
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A total beginner with Blackberry Playbook

Hello
Someone got me a Blackberry Playbook, I certainly accepted the gift even though I wasn't sure what one of these was!
However since i got it, I am struggling to connect to wifi?> How can i fix this problem?. I have phoned up the support line which isnt much use,
I cant get past the connecting to wifi screen?
Without me sounding stupid.
Do you need to have this playbook plugged in at home near a computer?. Or is it portable? For example, can i take this round with me anywhere i go?
Or do i need to be near a wifi connection, totally confused havent got a clue whats going on
If anyone can help me (and boy i need help )> that would be great
If someone could also tell me how the playbook works what it does? i really dont have a clue!

Greetings and welcome to the community support forums!
Here are some links to help you setup and use your Playbook and learn more about it.
http://us.blackberry.com/support/tablets/playbook/get-started.html
That will help you connect to WiFi.
You don't need to be connected to a PC to use the Playbook, but if you need to be connected to the internet, you will need a Wifi connection, unless your model is a 4g model which connects over the air though a SIM card to your mobile network.
After reviewing the link above, come back and feel free to ask specific questions!
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BlackBerry PlayBook and Internet Explorer?

I am a small business owner and Mac user. My business, however, uses a website that works only with Internet Explorer. In the past I have needed to have a small notebook PC in order to access the site and it is time to get a new computer.
I really would like to check out the new BlackBerry PlayBook and will definitely buy one tomorrow (or Tuesday?) IF it is possible to use IE on it! I really don't want to spend the money for a PC which would be used only for one purpose (I use my iMac for all other computer needs and my BlackBerry 9780 Bold for a phone. Microsoft stopped supporting Macs after version 5 or 6 of IE so that is the ONLY reason I have a PC.)
Oh please please PLEASE tell me that IE will be compatible with the new tablet!?
Anybody know? If not, might as well get an iPad -AND a new notebook PC -AND a new iMac, right?
visualize whirled peas

hawiley wrote:
My business, however, uses a website that works only with Internet Explorer.
Do you know why ? There are only two reasons:
either the website uses ActiveX scripts, and in that case you are out of luck
or the webmaster is simply lazy to convert the website to the W3 and ECMA standards, and in that case you can try and convince them. Once that is done, your website will work on any browser including Safari, Opera, MozillaFirefox and InternetExplorer.
hawiley wrote:
Oh please please PLEASE tell me that IE will be compatible with the new tablet!?
Anybody know? If not, might as well get an iPad -AND a new notebook PC -AND a new iMac, right?
Internet Explorer is currently available for Microsoft Windows and Microsoft Windows Mobile, excluding all other operating systems.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Forum Mods, Please make this a sticky: BlackBerry PlayBook battery power charge, discharge characteristics, and guidance on extending battery life

BlackBerry PlayBook battery power charge, discharge characteristics, and guidance on extending battery life
KB27705
Overview
The BlackBerry PlayBook may come to a power state where it is unable to power on; a Yellow LED may flash in a sequence of 5 flashes, the BlackBerry PlayBook may boot up to the BlackBerry PlayBook Logo and then power off, may not power on at all.
Discharge behavior under normal use:
Under normal active use, a battery drained to 10% will cause the device to prompt the BlackBerry PlayBook user (notification and audible beep)
Without connecting a charger the device will automatically shut down at 3.53V (0%)
Pressing the power button may allow successful boot, but it will turn off again very quickly
Discharge behavior under no use:
A device left unused but in ‘Stand By’ will warn the BlackBerry PlayBook user at 10% (notification and audible beep)
The warning may not be noticed and the device will go back to ‘Stand By’
Letting the device drain in standby mode drains the battery slower, but more completely
Device will still shut off at 3.53V (0%), but it less likely to successfully boot afterwards
Discharge behavior under 3.53V (0%):
If the device is left to shutoff, the battery will continue to drain below 3.53V due to quiescent current draw from the motherboard and the battery fuel gauge
With the battery between 2.7V-3.53V, pressing the power button causes the LED to flash a pattern (1 solid red light followed by 5 yellow blinks) to indicate low battery (PlayBook Tablet OS version 1.0.5, and above)
Below 2.7V there is no activity, or LED pattern displayed
Charge Behaviour:
The provided charger should be used to charge the device. The optional 12 volt rapid charger is may reduce charging times
to approximately 3 to 4 hrs. Standard Blackberry smartphone chargers, other AC adapter USB chargers, or computer USB ports
are not recommended for the sole purpose of charging the PlayBook as with these methods it may take more that 12 hours to
charge the BlackBerry Playbook.
If the battery voltage is below 3.53V(0%) then the charging behaviour is dependent on the software version. The charging code will limit the charging current to under 400 milliamps, during which time, it may take an hour to reach 3.53 Volts. Once the battery voltage rises past 3.53 volts, then "high-rate" charging will start. If, after charging the Tablet for 4 to 6 hours still does not result in LED activity, attempt to force power on the BlackBerry Playbook by pressing and holding only the Power Button for only 20 seconds.
Prior to BlackBerry Tablet OS 1.0.5:
A BlackBerry PlayBook will never charge while powered off in BlackBerry Tablet OS versions prior to 1.0.5.
The device will show a red light when the charger is connected and then nothing more
Repeated connection of the charger can recover the device in some instances.
Once the battery voltage rises above 3.53V the system will boot and the UI will show charging
Starting in BlackBerry Tablet OS 1.0.5:
The device will show a solid red LED, followed by a solid yellow LED as the device boots into charging mode. This is followed by a yellow pulsating LED indicating charging in progress.
The time span between the red and yellow lights can be as long as 45 seconds as the device boots into charging mode.
Once the yellow LED illuminates, the device can be started, but it is advisable to let it charge for at least 3.5 hours to achieve a sufficient charge.
The device will show a solid green LED once the device is fully charged.
Starting in BlackBerry Tablet OS 2.0.1:
Once the yellow LED begins pulsating indicating charging mode, if the BlackBerry PlayBook is disconnected from the charger, the following graphic will be displayed on the screen, indicating charging is not complete, and to reconnect the power source. The graphic will be displayed for 20 seconds before the BlackBerry® PlayBook powers off if the power source is not reconnected. The same graphic will also be displayed if the BlackBerry PlayBook is turned on and there is not sufficient power to perform the boot process.
If the BlackBerry PlayBook is plugged into a power source, and the power button is pressed to power on the device, the following graphic will be displayed if there is not sufficient power to perform the boot process. If this occurs, the BlackBerry PlayBook should be left plugged in to gain enough charge to boot.
Additional Information
Turning off the BlackBerry PlayBook and using standby mode.
Checking the battery power levelOn the status bar, tap the battery icon. When the battery power level is low, the BlackBerry PlayBook tablet will display a notification.
Enter standby modePress the Power button on the top of the BlackBerry PlayBook..
Exit standby modeSwipe down from the top frame to the bottom frame
Turn off the BlackBerry PlayBookPress and hold the Power button. Tap Shut Down.
To extend the BlackBerry PlayBook battery life, charge it regularly, close unused applications and keep the BlackBerry Playbook out of the sun and other hot places. The following may also be used to extend battery life:
Dim the screenOn the status bar, tap the Options icon (a gear), select the Screen tab and change the Brightness setting
Turn off the screen automaticallyOn the status bar, tap the Options icon, select the Screen tab and change the Backlight Time-out field
Enter standby mode automaticallyOn the status bar, tap the Options icon, select the Screen tab and change the Standby Time-out field
Turn off Wi-Fi when not in useOn the status bar, tap the Wireless icon and set the Wi-Fi switch to Off
Turn off Bluetooth connectivity when not in use
On the status bar, tap the Bluetooth icon and set the Bluetooth switch to Off
Pause apps when you show the home screen or switch between apps On the status bar, tap the Options icon, select the General tab and set the Application Behavior switch to Paused
With the upgrade to PlayBook OS 2.1.0.1032 the following message may be displayed when connecting the Playbook to a PC using the micro-USB cable:
Unable to charge battery with connected source
This message is displayed because the voltage provided is insufficient for charging. The USB voltage is limited to 384mA even if the maximum tolerance is 500mA. The voltage is limited to 384mA by design to avoid violating the USB specification which states USB devices cannot draw more than 500mA from the USB port.

TroyTempest wrote:
I guess it's not what you know but whom you know.
Yup! Glad you're here though. I appreciate your contributions in the forums myself.

Connect Mobile for RIM Blackberry Playbook hangs while trying to connect to server

We have Adobe Connect 8 (Multilanguage - Portuguese) installed on a server. Connect Mobile for RIM Blackberry Playbook hangs while trying to connect to the server. Hayward Drummond has posted a notice about Adobe Connect 8.1.2 that seems to solve this problem, known as BUG 2886745. I sucessfuly downloaded this update but I´m not sure if it is compatible with Adobe Connect 8 Multilanguage - Portuguese. Does anyone know something about it? I also need to first install version 8.1.1 in order to upgrade to 8.1.2, as remarked by Hayward. Does anyone know where can I download version 8.1.1 (Multlanguage - Portuguese)?

try to install Firefox 8 on top of Firefox 7, or
Profile is a folder which store all your personal data in a safe place
* https://support.mozilla.com/en-US/kb/Profiles
here explain how to backup profile
* https://support.mozilla.com/en-US/kb/Backing%20up%20your%20information
here explain how to restore it
* https://support.mozilla.com/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile

File Sharing on Blackberry Playbook

Hello,
Today i have been trying to share a video from my Playbook to my laptop. The file sharing is turned on on both devices, Device Manage for Blackberry is installed. The device shows up, But when i click on the Video Folder it says; this file is empty. Has anyone ever experienced this problem, and if so, Do you know how ot fix it?
Thanks
Reindere

Hi Reindere,
Try this KB article. It will help you on how to transfer files within different environments.
KB26068 - How to transfer files to and from the BlackBerry PlayBook tablet and BlackBerry 10 smartphone
.RoCkInG dUdE.
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BlackBerry PlayBook Continued Support Petition

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