Blackberry Playbook cracked screen.

How to repair? Replace. Thanks
I believe it is the outer glass...I have a screen protector film on top.

I would start by contacting your PlayBook support center.
www.blackberry.com/playbook
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Similar Messages

Playbook wont start up, from the blackberry playbook color screen

First music icon and files dissapeared from playbook
second, unnable to connect with telephone Blackberry messenger.
(error 20 or something like that)
Then i turned on blackberry and never start from first screen. Unnable to start up

alcoplamex wrote:
I Did it , installed program in a PC !
now i tunr on the device one red blink and 6 green after and nothing happens
any other suggestion ??
Yes, after you install the program on the PC, you need to follow the remainder of the instructions in the link above to connect your Playbook to the USB cable, run the Desktop Software, click Upgrade, etc. All there in the link.
Good luck!
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Blackberry Playbook Overheated but works fine, screen is dark from edges about 1 inch and the rest is a light color

Hi,
I woke up this morning and tried picking up my playbook but it was very hot and also still charging, then I took it off of charge and I let it cool down. The playbook turns on and functions fine, but the screen is dark from around the edges (about 1 inch) and then light from the inner side. Also I never took my playbook into the sun or any other hot place and I think my factory blackberry playbook charger might be at fault. I didn't get any notification or any other type of hint from my playbook that it was hot or overheated. My playbook was turned off when it was charging and my bedroom was cool because of my A/C and ceiling fan. I don't understand how this happened and how can I make the screen go back to normal, It has been about 1 hour now and nothing has changed about the screen.
Solved!
Go to Solution.

My Playbook is fine now, the screen is normal again and the charger was at fault, but charge your BB playbook when itis turned on because my playbook was off and overheated and this was overnight. Also I resolved the screen problem by leaving it in a cool room in my home, and the LCD (Liquid Crystal Display) crystals were probably just very hot and they had to cool down also the battery life is still the same . But the BB playbook is fine and works fast, also I still have all my files and every function work perfectly. I wrote this from the BB playbook.

BlackBerry PlayBook Stuck On Connect to WiFi Screen

I have a BlackBerry PlayBook 16GB WiFi and it isn't detecting a WiFi network. The only thing it says on the screen is manually connect to network and WiFi Protected Setup which I have already tried and still doesn't work. In addition, my wireless network doesn't show on the select a network section its all blank. I've tried the debrick method and it still doesn't work. PLEASE HELP.

Connect the iPod to your computer and restore via iTunes
iTunes: Restoring iOS software
Then restore from backup
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Digital Editions for BlackBerry Playbook

Hi,
I tried to download Adobe Digital Editions for my playbook. But I later leaned that it's not compatible with Playbook.
Can somebody please let me know other way to check out books from public digital library for playbook.

There are two possible issues. One is whether the file is in .epub or .pdf format, the other is whether it has DRM (Digital Rights Management) applied to it.
It seems there are Blackberry apps for .epub files.
http://appworld.blackberry.com/webstore/content/50823/?lang=en
http://forums.crackberry.com/playbook-apps-games-f243/best-epub-reader-726698/ talks about some. I don't know if the name crackberry means they are for a cracked Blackberry only.
Both these threads talk about NON-DRM .epub files.
There are lots of non-drm .epub files for download: including almost all classics that are out of copyright (try project Gutenberg).
Most bought books and library books have DRM applied.
I haven't seen anything that says you can read DRM books on the Blackberry.
There are hints one might be coming.
http://nerdberry.net/2012/10/23/adobe-drm-for-epub-now-supported-on-blackberry-playbook-ta blet-and-blackberry-10/
http://www.berryreview.com/2012/10/23/devs-adobe-reader-mobile-sdk-for-epub-drm-now-availa ble-for-playbook-blackberry-10/
I would avoid converting to .pdf for reading if at all possible.
pdf format files don't flow to match your screen size and chosen font size, and are a pain for anything apart from their original application in printing.

A total beginner with Blackberry Playbook

Hello
Someone got me a Blackberry Playbook, I certainly accepted the gift even though I wasn't sure what one of these was!
However since i got it, I am struggling to connect to wifi?> How can i fix this problem?. I have phoned up the support line which isnt much use,
I cant get past the connecting to wifi screen?
Without me sounding stupid.
Do you need to have this playbook plugged in at home near a computer?. Or is it portable? For example, can i take this round with me anywhere i go?
Or do i need to be near a wifi connection, totally confused havent got a clue whats going on
If anyone can help me (and boy i need help )> that would be great
If someone could also tell me how the playbook works what it does? i really dont have a clue!

Greetings and welcome to the community support forums!
Here are some links to help you setup and use your Playbook and learn more about it.
http://us.blackberry.com/support/tablets/playbook/get-started.html
That will help you connect to WiFi.
You don't need to be connected to a PC to use the Playbook, but if you need to be connected to the internet, you will need a Wifi connection, unless your model is a 4g model which connects over the air though a SIM card to your mobile network.
After reviewing the link above, come back and feel free to ask specific questions!
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Forum Mods, Please make this a sticky: BlackBerry PlayBook battery power charge, discharge characteristics, and guidance on extending battery life

BlackBerry PlayBook battery power charge, discharge characteristics, and guidance on extending battery life
KB27705
Overview
The BlackBerry PlayBook may come to a power state where it is unable to power on; a Yellow LED may flash in a sequence of 5 flashes, the BlackBerry PlayBook may boot up to the BlackBerry PlayBook Logo and then power off, may not power on at all.
Discharge behavior under normal use:
Under normal active use, a battery drained to 10% will cause the device to prompt the BlackBerry PlayBook user (notification and audible beep)
Without connecting a charger the device will automatically shut down at 3.53V (0%)
Pressing the power button may allow successful boot, but it will turn off again very quickly
Discharge behavior under no use:
A device left unused but in ‘Stand By’ will warn the BlackBerry PlayBook user at 10% (notification and audible beep)
The warning may not be noticed and the device will go back to ‘Stand By’
Letting the device drain in standby mode drains the battery slower, but more completely
Device will still shut off at 3.53V (0%), but it less likely to successfully boot afterwards
Discharge behavior under 3.53V (0%):
If the device is left to shutoff, the battery will continue to drain below 3.53V due to quiescent current draw from the motherboard and the battery fuel gauge
With the battery between 2.7V-3.53V, pressing the power button causes the LED to flash a pattern (1 solid red light followed by 5 yellow blinks) to indicate low battery (PlayBook Tablet OS version 1.0.5, and above)
Below 2.7V there is no activity, or LED pattern displayed
Charge Behaviour:
The provided charger should be used to charge the device. The optional 12 volt rapid charger is may reduce charging times
to approximately 3 to 4 hrs. Standard Blackberry smartphone chargers, other AC adapter USB chargers, or computer USB ports
are not recommended for the sole purpose of charging the PlayBook as with these methods it may take more that 12 hours to
charge the BlackBerry Playbook.
If the battery voltage is below 3.53V(0%) then the charging behaviour is dependent on the software version. The charging code will limit the charging current to under 400 milliamps, during which time, it may take an hour to reach 3.53 Volts. Once the battery voltage rises past 3.53 volts, then "high-rate" charging will start. If, after charging the Tablet for 4 to 6 hours still does not result in LED activity, attempt to force power on the BlackBerry Playbook by pressing and holding only the Power Button for only 20 seconds.
Prior to BlackBerry Tablet OS 1.0.5:
A BlackBerry PlayBook will never charge while powered off in BlackBerry Tablet OS versions prior to 1.0.5.
The device will show a red light when the charger is connected and then nothing more
Repeated connection of the charger can recover the device in some instances.
Once the battery voltage rises above 3.53V the system will boot and the UI will show charging
Starting in BlackBerry Tablet OS 1.0.5:
The device will show a solid red LED, followed by a solid yellow LED as the device boots into charging mode. This is followed by a yellow pulsating LED indicating charging in progress.
The time span between the red and yellow lights can be as long as 45 seconds as the device boots into charging mode.
Once the yellow LED illuminates, the device can be started, but it is advisable to let it charge for at least 3.5 hours to achieve a sufficient charge.
The device will show a solid green LED once the device is fully charged.
Starting in BlackBerry Tablet OS 2.0.1:
Once the yellow LED begins pulsating indicating charging mode, if the BlackBerry PlayBook is disconnected from the charger, the following graphic will be displayed on the screen, indicating charging is not complete, and to reconnect the power source. The graphic will be displayed for 20 seconds before the BlackBerry® PlayBook powers off if the power source is not reconnected. The same graphic will also be displayed if the BlackBerry PlayBook is turned on and there is not sufficient power to perform the boot process.
If the BlackBerry PlayBook is plugged into a power source, and the power button is pressed to power on the device, the following graphic will be displayed if there is not sufficient power to perform the boot process. If this occurs, the BlackBerry PlayBook should be left plugged in to gain enough charge to boot.
Additional Information
Turning off the BlackBerry PlayBook and using standby mode.
Checking the battery power levelOn the status bar, tap the battery icon. When the battery power level is low, the BlackBerry PlayBook tablet will display a notification.
Enter standby modePress the Power button on the top of the BlackBerry PlayBook..
Exit standby modeSwipe down from the top frame to the bottom frame
Turn off the BlackBerry PlayBookPress and hold the Power button. Tap Shut Down.
To extend the BlackBerry PlayBook battery life, charge it regularly, close unused applications and keep the BlackBerry Playbook out of the sun and other hot places. The following may also be used to extend battery life:
Dim the screenOn the status bar, tap the Options icon (a gear), select the Screen tab and change the Brightness setting
Turn off the screen automaticallyOn the status bar, tap the Options icon, select the Screen tab and change the Backlight Time-out field
Enter standby mode automaticallyOn the status bar, tap the Options icon, select the Screen tab and change the Standby Time-out field
Turn off Wi-Fi when not in useOn the status bar, tap the Wireless icon and set the Wi-Fi switch to Off
Turn off Bluetooth connectivity when not in use
On the status bar, tap the Bluetooth icon and set the Bluetooth switch to Off
Pause apps when you show the home screen or switch between apps On the status bar, tap the Options icon, select the General tab and set the Application Behavior switch to Paused
With the upgrade to PlayBook OS 2.1.0.1032 the following message may be displayed when connecting the Playbook to a PC using the micro-USB cable:
Unable to charge battery with connected source
This message is displayed because the voltage provided is insufficient for charging. The USB voltage is limited to 384mA even if the maximum tolerance is 500mA. The voltage is limited to 384mA by design to avoid violating the USB specification which states USB devices cannot draw more than 500mA from the USB port.

TroyTempest wrote:
I guess it's not what you know but whom you know.
Yup! Glad you're here though. I appreciate your contributions in the forums myself.

Adobe Reader for the BlackBerry PlayBook Showstopping Issue: App does not start

Hello;
I would like to report an issue with the Adobe Reader app for the BlackBerry PlayBook which renders the application fully unusable. This issue occurs everytime. This issue has been tested and verified to occur in two distinct BlackBerry PlayBook devices.
Here is a screenshot stating what version (10.0.3.325) of the Adobe Reader app I have installed:
This, I understand, is the latest version for my platform. Unfortunately, the application does not start. Attempting to run it results in a blank screen after showing the BlackBerry logo. The blank screen can be seen in the following screenshot:
It is also strange that the application does not appear in the Application Permissions list, as seen in the following screenshot:
Is there a fix for this showstopping issue? What steps should I take?

Same issue here. Playbook support knows about it, and referred to Adobe. The Adobe forum has this comment. Looks like our Playbooks are abandoned as a platform.
"Mar 4, 2012 7:20 PM
As the tablet market continues to evolve, we continue to evaluate how to best support the market and where to focus on our resources. Because of this, Adobe has decided to end its support of the RIM QNX Playbook devices in March 2012. This means the ability to create new applications for submission to the RIM store will no longer be possible in Adobe Viewer Builder as well as the ability to rebuild existing targets for new releases of Digital Publishing Suite. Any existing QNX targets will be removed from the manage view inside Viewer Builder".

BlackBerry PlayBook glitches out don't no if it is the blackberry or a virus in DESPERATE need of help!!!!!!!!!!!

Hi,
I got this black berry PlayBook for Christmas and it starts to open up random things and just 'glitch' out idk if it is a virus but I really want to find out I have restarted it and it didn't work please help!!!!!!

If it opens random apps without you touching the screen at all, even after doing a 3 button reset, try a security wipe.
Try the solution from knottyrope here:
http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/debrick-method-OS-2/m-p/1605149#M29581

Secure web site on Blackberry Playbook

I would like to know how I can get onto a secure website ( eg google) on my Blackberry Playbook. I'd appreciate any help in this regard. Thanks. Theresa

Your question is still too vague to answer.
Yes, secure websites will open on your Playbook.
The one which will not open on your PlayBook, what does happen? Screen remains white, any errors?
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My BlackBerry PlayBook won't charge when connected to the computer via the micro-USB to USB cable

Can anybody help me? I don't know why but lately, when I try to plug my BlackBerry PlayBook into my Windows 7 laptop using the micro-USB to USB cable, it connects to my computer without any problems but it won't charge. Instead, I get a notification in the top left corner saying "Unable to charge battery with connected sorce". I have four USB ports and I'm positive that they work just fine because I plugged in some of the USBs I own into each of those four ports and they recognized the USBs without any issues. Does anybody know how I can resolve this issue? Thanks.

The notification is by design and was added to clarify that USB charging is not to be relied upon as a main method of charging. Instead RIM's good intention has caused confusion.
USB (by design) can not provide the amount of power the device needs while it's being used. Technically, it is still trickle charging but the screen has to be off (and I'd turn off Wi-Fi too) since they are high power draining items. I have verified that the PlayBook does indeed still charge but it takes much, much longer than plugging it into a wall charger or rapid charger. In a crunch it will work but the computer has to be on the entire time. A full charge would take many hours.

"BlackBerry PlayBook should not be available in the Republic of Ireland"

DO NOT BUY A BLACKBERRY PLAYBOOK IF YOU LIVE IN IRELAND BECAUSE IT WILL NOT WORK AND BLACKBERRY WILL NOT HELP ANYONE IN IRELAND.
HERE'S MY STORY ("HAVE A GREAT DAY!"):
This is the complete message I sent (with a lot of difficulty) to "Blackberry Support" on 3 September 2012:
"I have just received my Blackberry Playbook bought online from PC World in Ireland, where I live. I cannot setup the unit because Ireland does not appear in the list of countries for the Agreement.
In order to register my product I have the same problem: Ireland does not exist as an option. In order to register my product and send this message I was forced to choose "UK" even though I live in Ireland, which is a totally different country.
Please tell me how to get past the Agreement screen on my Playbook."
This is the complete reply I received from "Brad" at "Blackberry Customer Support" (about 6 hours later):
Thank you for contacting BlackBerry Customer Support. We are pleased to assist you.
I'm sorry to hear that you were not able to setup or register the BlackBerry PlayBook in Ireland.
At this time the BlackBerry PlayBook should only be available in Northern Ireland (aka the United Kingdom). The BlackBerry PlayBook should not available in the Republic of Ireland, at present.
If you require further assistance, please feel free to contact us either by replying to this message or by calling us at one of the numbers below.
I will be pending your case for the next two (2) days, at which time I will email you to see if the problem is resolved.
Thank you again for contacting us. Have a great day.
Sincerely,
Brad
BlackBerry Customer Support
Research In Motion Limited
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: [email protected]
Web: www.blackberry.com

Jarviser, I am simply stating the facts about Blackberry not wanting people in Ireland to buy the Playbook. I know it is hard to believe but, I'll say it again, Ireland is NOT in the list of countries in the Blackberry Playbook setup menu. Therefore it is NOT possible to setup the Playbook as a resident of Ireland. Jarviser, you are totally wrong to assume that the only country not listed is Cyprus and your questioning of my facts is not appropriate.
Yes, it does sound unbelievable but Ireland (Eire, Republic of Ireland, Irish Republic) is also NOT in the list of countries where the new owner can legally register the product. The so-called "Blackberry Support" is ONLY available AFTER the product has been registered – which is why it was difficult for me to even get a message to "Support" at all.
A few Irish customers may be willing to register using a false address in the UK or another country but, as well as being totally against the moral principles of many Irish people, it would also mean potential legal and practical problems with returning faulty products, guarantees, etc.
On another moral point: Blackberry is selling Playbooks to PC World/Curries in Ireland, knowing that they cannot be legally registered and knowing that many customers will simply not be able to setup and use the Playbooks at all because they can't get past the initial setup and registration process. The only option for many people will be to return the Playbook to PC World/Curries for a refund, after a lot of frustration and disappointment with Blackberry.
As a PR exercise, Blackberry is really shooting itself at a time when it already has lost a lot of customers to rivals and is in serious financial difficulties. Whoever is running Blackberry needs to wake up to the real problems the company is facing, including this dishonest selling of Playbooks in Ireland. Do any of them ever even read these forums?

Blackberry Playbook Wont show OS 2.0 Update

Hey you all,
I'm new on the this forum.
Srry for the lack of english its not my native language.
Currently I got my new Blackberry Playbook, os version 1.0.5.2342.
When I want to update to os 2.0 it just isn't showing it.
That is if I go to the Gear like icon in the top right of the playbook --> software update --> and than Check for Updates.
Its says: You currently have the latest sofware installed.
What could be the problem for this?
I've tryed to reseting the playbook to its original factory settings, but this just deleted all my apps and only shows Browser and Setup.
I also live in Holland but that shouldnt matter or should it?
Hope someone can help.
Greeting,
Oliver

Try this
1. Open PB Desktop Manager
2. Connect PB to PC
3. Once connection is established go to "Help" should show no updates
4. Hard restart PB pressing power button and select "restart"
5. Once restart has begun Desktop Manager will display a popup window "option to Update" select update
6. This will take a long time approximate 15-20 minutes while the Original OS is downloading from RIM server
7. Follow on screen instruction at end
The original factory install will have been restored (all images, videos original games etc) . You need to re-initialize the PB from the start, just as if you just got it home from your store purchase.
Be a Shepard and not an iSheep.

BlackBerry Playbook: "ID Agreement" Unable to continue. -Solution

Today, after the purchase of my BlackBerry Playbook, I couldn't wait to get started, as for everyone else that has purchased one since the release date. But, as for me and everyone else who purchased one, I'm sure you have ran into the issue, that the Playbook doesn't continue during the "ID Agreement" screen. Even though you are showing to be connected to your Wireless Network.
Even though it was a little disappointed that didn't work right away, I still wasn't going to give up. After looking around and connecting/disconnecting multiple times, I still couldn't get past that screen. So, to get straight to the solution or at least what worked for me right away.
Solution:
After multiple attempts of Connecting/Disconnecting, I noticed that the Playbook was at least finding the Wireless network, so I knew it couldn't be a hardware issue, but instead a Software issue. So, instead I manually added the Playbook to my Router via it's MAC Address.
* Make sure your Wireless Network is on and Broadcasting. (Unless hidden)
- On your PC/MAC Open your Web Browser.
Type in the address bar your IPv4 Default Gateway. (ex: 192.168.1.1)
Login using your Router Username/Password.
*Note: Default username/password is admin/admin. (See your router MFG for username/password)
Under "Wireless Settings" locate "Wireless Card Access List".
Click on "Add".
Go back to your Playbook, and scroll back to your "Connect to Wi-Fi" screen.
Click on the "Settings" button located on the Left hand corner.
On the drop menu select " Network Connection".
Go back to your Router Setup page.
Add the Device name. (ex: BB Playbook)
In the "Network Connection" screen in your Playbook type the MAC Address shown at the bottom, in your Router Setup page . (ex: E1:2E:B3:F4:F5:6D)
Click "Add". (*Wait for Router to restart)
After router has restarted. Go back to your " Connect To Wi-Fi" page in your Playbook and connect to your Wireless SSID (if hidden, connect Manually to the Network).
Test connection by selecting "Hotspot Setup" on the lower left hand corner next to the "Settings" button. A Blackberry Logo and "Successfully connected to Wireless Network message" will appear.
Continue to the "ID Agreement".
Done!
Again, these steps worked for me immediately after Manually adding the MAC Address to my Wireless Router. Hopefully it works the same for the rest.
Thank You!

Ahhh...thank you for the complete error message...always much more useful than bits and pieces. The methods in this KB may be of use to you:
Article ID: KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry PlayBook wil not switch on

I can't get my BlackBerry PlayBook to switch on properly. I read a message on the forum which is a few years old:"If you unplug the mains charger, re-insert the charger until the red light goes out for a approx 10-15 times, then when you hold the power on button for approx 15 seconds you get the dead battery symbol, leave the charger inserted, then you get a flashing green-ish LED light, after approx 1-2hrs, it will switch on!!" My PlayBook is coming on to the stage where the BlackBerry PlayBook words are on the screen as shown in the attached picture. I am not getting a red light going out when I unplug the mains charger and re-inserting it. Please help.

You need to follow these instructions to "debrick" your PlayBook:
1. With the Desktop Software still open on your computer and the PlayBook powered off, connect the PlayBook to your computer once again.
2. You should see an error screen from Desktop Software popup with the options to Retry, Update, or Cancel.
Very quickly choose the Update option. If not, press and hold the power button for 20 secs.
3. All information will on your PlayBook will be erased and a reload of the Software will commence to install on the PlayBook.
4. Once this is complete your PlayBook will go back through the initial (as if new) setup wizard (entering the BlackBerryID, etc., and then you can perform a restore using Desktop Software to return your personal data from a previous backup. Applications which you downloaded from AppWorld won't restore, but they can be easily reinstalled using AppWorld > MyWorld section of AppWorld.
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Blackberry Playbook cracked screen.

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