Blackberry playbook won't go past boot screen

Playbook keeps freezing we rebooted by holding the power button for 10seconds now we can't get pAst boot screen. Just gets stuck there and doesn't get to icons screen. Any suggestions?

Call support at this number:
http://us.blackberry.com/support/tablets/playbook/​contact-support.html
You may have to reload the software using the desktop manager, but see what support says first.
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