Blackberry Protect and Security Wipe

Hi! If you would like to turn off your BlackBerry Anti-theft on your device you can simply go to your Settings → BlackBerry AntiTheft and simply disable it from there. But if your device is running 10.3.2 OS then you will be asked to enter your BlackBerry ID credentials. Just enter your BlackBerry ID username and password and it will be disabled. Then to perform security wipe, I suggest back up your device first before doing so. Then when you have everything backed up go to Settings → Security and Privacy → Security Wipe It may take some time to wipe your device and expect that it needs more than 30% battery level to continue. So keep your battery charged and wait for the wipe to be completed. You may also see that your device will turn off and on a few times while performing security wipe. NOTE:To find what OS you're currently running, go to Settings → About → Tap Category → Select OS on the drop down list and check current OS. 10.3.2 OS update is very tight in security specially when your BlackBerry Anti-theft is turned on. When you perform a Security wipe, you will need to verify your BlackBerry ID credentials. Then you must enter your BlackBerry ID credentials again after security wipe. If you fail to enter your BlackBerry ID, then your device is forever locked out. This is the reason why I always advise to have t he Anti-theft turned off first. Good luck!

Hello,
If you are on 10.3.1 or earlier, there is no requirement to turn off Protect before a WIPE...the WIPE will remove the association between your BB device and all BB proprietary services, including Protect.
However, if you are on 10.3.2, then indeed you need to first turn off Protect before you initiate the WIPE. Refer:Article ID: KB36737 BlackBerry Protect Anti-theft ProtectionGood luck!

Similar Messages

Blackberry Z10,post security wipe...BBM Not working..Showcasing error Unable to complete Set Up and Temporary Server Error"

I would request you to please help fixing the BBM error - Unable to complete Set Up and Temporary Server Error”.
I am using a BB Z10 with Software version 10.1.0.4181 and OS version 10.1.0.4633
Already tried resetting device to Factory Settings and Security Wipe...
Please help.

Hey KaranPrabhakar,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB33780
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Power Macintosh 7200 to Mac Mini back up and secure wipe question

Hi all, nearly figured this on my own but hope that someone here can fill in the gaps.
I have a clunky old 7200/75/16 (no upgrade card, bog standard machine) I want to sell/give/dump.
Before that, I need to back up the 500 MB HDD (hard to believe that was big once, now looking at a 500 GB HDD for the new machine!) and then secure wipe it.
I've learned that I can get halfway there with a crossover cable and Apple Talk. So far, so good.
Now, how about the secure wipe? I've had a look but I've not had any success in finding a how-to.
I have a feeling I can't use Disk Utility in Leopard for this, but maybe I am wrong.
Advice is sought from anyone here that can share their expertise on the best way to go.
A cheap/free solution (that doesn't destroy the machine) would be welcomed!
If relevant: I don't have the installer floppies for the 7200. I unwisely bought the machine without them but vaguely recall from an earlier Macintosh that Disk First Aid had some kind of format facility though I doubt it was far from secure by today's standards. I figure I can find a set of installer disks on eBay to get the 7200 operational again once I've completed this chore...

I've learned that I can get halfway there with a crossover cable and Apple Talk.
File sharing via AppleTalk cannot be used with the most modern operating systems. You should be able to use TCP/IP. A third-party program may be of interest. Also, see this article for some general information.
Now, how about the secure wipe?
One could use Drive Setup (a 1.7.3 version is available for download) for this. Under the Functions menu you will find Initialization Options, where "Zero all data" can be chosen. However, the program has to run from another disk (such as a bootable floppy). It is possible to create and modify a startup floppy on the 7200.
A third-party application such as Wipe Info (part of Norton Utilities, commercial) or Burn 2.5 (freeware) could be used, too.
If relevant: I don't have the installer floppies for the 7200.
The Disk Tools PPC (here) is one thinkable startup floppy for the Power Macintosh computer in question. If necessary, a complete System 7.5.3 (e.g., the International English version here) can be downloaded from Apple.
Jan

4 hours and Security Wipe still continuing in Q5

I set my phone on security wipe and its been 4 hours and its still not finished. I removed the media card...
Need urgent help. Hard reboot is alos not working
Solved!
Go to Solution.

Hello noorenayat
Relax, let the wipe process finish and connect it to the wall charger. There's wipe with more than 12 hours. It depends on data size.
Also your phone number listed in your profile. It's not recommended as this is open forums and spammer may send junk messages to your phone. Edit it from My Setting at top left of this page and change to your carrier name.
Good luck.
• Click Likes to appreciate those who helps you
• If your issue solved, mark the best post in your thread as Solution

Help needed urgently!! z10 was locked by blackberry protect and unable to unlock

I locked my z10 from blackberry protect this morning. but when I tried to unlock it I got a trouble. because i need to type in the password but the keyboard does not show up in z10 and I cannot type in the password to unlock it. does anyone knows how to solve it? thanks.
Solved!
Go to Solution.

solved. rebooted the device and then keyboard showed up this time, typed in the passed, unlocked. haha....

Data protection and Security

Hi, I recently went through the exercise of setting up some programs to protect myself online on public wifi as well as protect my on-computer data. Since I didn't find any post on this topic, thought I'd share what I learnt. I have a Lenovo X120e but this should apply to any laptop user. I activated 4 things:
1. Registered my x120e at http://preyproject.com. This is a free service. In case your laptop is stolen you can login there from somewhere else and set your laptop to 'missing' and activate alarms, messages, data wipe-out etc.
2. Subscribed to Hotspot Shield Elite. When you connect to a public wifi (starbucks, airport), it converts it to a VPN. Your IP address is also temporarily changed, so you can't be hacked into.
3. Installed Folder Lock - great for protecting valuable files on the computer. Encrypt/lock/hide them. There is a one time cost to this sw.
4. Installed KeyPass password manager. Excellent Open Source sw. Free.
I am sure there are other excellent programs out there than you can use instead of these, but these seem to be the ones currently highly rated. And for a net $50+ and some installation effort, the safety and peace of mind is definitely worth it.
Cheers!

Adding another point:
5. Install "USB Port Locked" - currently v4.0. Freeware. Blocks your usb ports from accepting any flash (data) drive. Non data devices will continue to work irrespective of whether USB Port lock has been activated or not. You can unlock with a password..

How to absolutely and securely wipe drive.

just transitioned to a new Mac and am in need of absolutely wiping the data off the old iMac hard drive. My plan was to first delete the files, then use disk utility and a seven wipe free space erase, then delete the user, format the drive, and reinstall the OS. I need to be compulsive about this because there is sensitive data (patient medical information) on the drive but I have to be sure is destroyed. If you don't think that this process is adequate I'd appreciate your opinion on one that is or even if I have to destroy the computer physically. If this is the case I need to know how to get into the iMac to remove the hard drive for physical destruction. Thank you for your consideration.

I don't know the model iMac that you have but there are several YouTube videos, e.g.
https://www.youtube.com/watch?v=f1dUkqCvJgM
https://www.youtube.com/watch?v=ShY8zuT-wPg
https://www.youtube.com/watch?v=0uFVbAwo1RU
It is a doable project.
But not a lot of people do it, hence the suggestions give above to erase your HD.
Aside:
Note (1) Not properly erasing a HD before transferring the computer
or (2) not removing a HD before transferring the computer leaves some owners with another 'alternative':
(3) trying to destroy the computer and thus adding to the ever increasing pile of electronic waste / metals.

Blackberry Protect - Delete data command executed on new Z10 and not lost Z10

My BB Z10 was stolen and somebody took the battery off immediately. I executed command to display message and delete data using blackberry protect. Command will be executed whenever the thief turns phone on. Afterwards, I restored data from blackberry link on my new blackberry z10 using old blackberry id. When my new z10 phone was up the commands which i sent to lost z10 got executed on my new blackberry! Now I am not able to trace lost blackberry. Somehow same pin got assigned to new blackberry on blackberry protect. Is there any way I can bring back lost blackberry details on blackberry protect and trace it?

Hi and Welcome to the Community!
Firstly, you must get your current BB using the exact same BBID credentials that were used when your old BB was using BB Protect for backup. To do so, you will have to WIPE your current BB and, when you are setting it up new again, use the same credentials from your old BB. But, take heed of this:
Article ID: KB31489 BlackBerry Protect for BlackBerry smartphones does not display any backup files to restore
If, by "archived", you did contrary to what that KB states, then it is too late...there is no recovery of things that get deleted from the BBID account.
Your situation is a perfect case study as to why BB Protect is a fine component of a good backup procedure, but by no means should it ever be counted on as the sole component.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Z3 security wipe problem

i do security wipe in my bb z3 but its went to wrong now shows that bberror.com/10-0016 error message and its not connected to blackberry link

Hello @achurpanicker
Welcome to http://supportforums.blackberry.com/
You should do one reload software BlackBerry Link.
Via| JSanders
http://supportforums.blackberry.com/t5/BlackBerry-10-Functions-and/How-to-Reload-your-Blackberry10-O...
Or try it with autoloader.
Via| JSanders
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Good Luck!
BBM Channels PIN: C0007093A
Do not forget to give LIKE Those people who help you and advise you about your doubts. if the review has been SOLVED** # 4LL #ÉliteRoad Make a backup of your BlackBerry
BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

NO REMOTE BACKUP & RESTORE ON BLACKBERRY PROTECT ON BB10 OPERATING SYSTEM --- READ THIS POST

Dear BlackBerry,
First of all I would like to establish that I am a very loyal customer of BlackBerry, so anything that I will say in this letter is because of the personal concerns shared by me and millions of loyal BlackBerry customers.
BlackBerry have launched the new BlackBerry Classic Q20 phone.
Apart from the reintroduction of the Navigation and Track pad that is above the physical keyboard and slightly bigger size.
What are the real differences between this new BlackBerry Classic Q20   and the BlackBerry Q10 ?
The main issues and concerns are that BlackBerry have reduced and in fact left out several features on the BlackBerry 10 operating system, for which was available on the BlackBerry 7 operating system, such as on the BlackBerry Bold 9900.
Some features may not be vital or important, but other features were vital and important and by BlackBerry leaving out these vital features, it beckons the question as to why are BlackBerry limiting the software functions and capabilities of the BlackBerry 10 operating system as to what the BlackBerry 7 operating system has in place.
Do not misunderstand me in what I am saying, BlackBerry is still the best in what it does and I love the product. And the BlackBerry 10 operating system does have features and functions that the BlackBerry 7 operation system does not have.
But the whole point of improvement is that BlackBerry keep the best and vital functions that are available on the BlackBerry 7 operating system and actually include those features and functions in to the BlackBerry 10 operating system. That would make sense and move forward.
There are two vital features and functions that I will now mention that are available on the BlackBerry 7 operating system but was left out of the BlackBerry 10 operating system.
Firstly, there is a feature on the BlackBerry 7 operating system, called   "SELECT ALL"
This feature allowed the user to go in to their, photos or pictures or videos or music or documents or phone contacts folders and if the user wished to share all of those items in that particular folder to another phone device with Bluetooth or a computer with Bluetooth, or to delete all of the items in one go within that folder, then the user would not need to manually click on each item within that folder, which is time consuming especially if there may be in excess of one hundred items in each folder or more than one hundred phone contacts within the contacts folder, where the user needs to now manually click on each item using the "Select More" feature that is the available feature on the BlackBerry 10 operating system and is very time consuming.
But within the BlackBerry 7 operating system there is the feature and function that is called   "SELECT ALL"
This feature allows the user to "select all" of the individual items within the folder of their choice or the phone contacts folder, with just one click and be able to either delete all of these items or to share transfer all of these items to another device or computer that has Bluetooth.
Can BlackBerry bring this feature to the BlackBerry 10 operating system as an update as soon as possible ?
The next feature and function that was on the BlackBerry 7 operating system but was deliberately not included in the BlackBerry 10 operating system is the >
Remote Back Up   and   Remote Restore     on the BlackBerry Protect.
This cloud back up and restore feature was vital and in the history of BlackBerry with Blackberry's advanced encryption and security, this cloud back up and restore feature was always safe and the security and protection of data being backed up and restored to and from Blackberry's cloud has NEVER been compromised or hacked or accessed in any way what so ever by anyone. And this made Blackberry's reputation for security number one and gave the loyal BlackBerry customers even more confidence in the BlackBerry product.
Now I will go in to detail why it is vital that BlackBerry must include and introduce this feature that is available on the BlackBerry 7 operating system but it is not available on the BlackBerry 10 operating system.
Firstly, the current BlackBerry protect that is available on the BlackBerry 10, has some lovely fancy features, such as remote locating of the phone and remote wiping of the phone, should it ever be lost or stolen.
The fact is, this is a good feature, but if the phone was lost forever or indeed stolen, then that's it, the device data is also lost forever and the only data that would be accessible to restore on to a new BlackBerry 10 operating system device, would be what ever the last back up that was available that was made using BlackBerry Link on the computer.
Now, doing a phone back up on BlackBerry Link on the computer, is all very well and good, but there are many limitations to this.
Firstly,
if the owner of a BlackBerry 10 operating system device was to be at home or in the office and connect their BlackBerry 10 device to their computer to BlackBerry Link and do a full device Back Up. Then that device is now only Backed Up at that point and is only Backed Up to date at that moment.
Now imagine after that Back Up was made, the computer in which BlackBerry Link is installed on and the Back Up was made, imagine the situation where that computer broke and all the saved data was lost or destroyed for ever or that computer that had the BlackBerry Link backed up data was stolen and never recovered ? Then everything that was backed up from the BlackBerry 10 operating system device to that particular computer using BlackBerry Link, would now be lost for ever. Which means that the Back Up that was made using BlackBerry Link is pointless in this above situation.
Second Example,
This next example is even more realistic and is vital in my argument for the Remote Back Up and Remote Restore.
Imagine for example it is a day that you decide to do a full phone Back Up of your BlackBerry 10 operating system device on your computer using BlackBerry Link. Everything is now Backed Up only on that computer and is only up to date at that moment.
Then later that day, you need to travel to another town or city or state or country, for what ever reason and you may be away for a day or several days or weeks.
While you are away, the computer that you used to make the last full Back Up using BlackBerry Link, is at your home or in your office, hundreds or thousands of miles away from where you are with your BlackBerry 10 device.
While you are away, you input new contact details or new calendar schedule entries or new memo notes or new reminders or all of these above vital entries in to your phone.
You do this the next day when you leave and then throughout your business or personal vacation, you continue to input vital information in to your BlackBerry 10 operating system device, such as new contacts, new or amended calendar entries, new memos, new tasks. All the vital information that you need stored safely and secure.
Then your BlackBerry 10 operating system device is either lost or destroyed or stolen. But whichever, it is now gone for ever and all of the NEW vital information that you have in putted in to your BlackBerry 10 operating system device since the last full Back Up that was made using BlackBerry Link on the computer that is hundreds or thousands of miles away, has now been lost for ever.
What is the point in in putting any new data or information in to your BlackBerry 10 device if a situation as mentioned above was to happen ?
Where is the benefit of only the BlackBerry Link Back Up in this above situation ?
Now if the device was a BlackBerry 7 operating system device such as the BlackBerry Bold 9900, then if the above situation was to happen, if you was away from your home or office since the last full Back Up of your device was made on a computer.
If you were hundreds or thousands of miles away and whilst you was away on vacation you need entered new contact details or new memos or new reminders or new calendar entries or amendments in to your BlackBerry 7 device. Then you can immediately after in putting these new items of information and data in to your BlackBerry 7 device, you can do a Remote Back Up to the BlackBerry Cloud   using any connected wireless network or your mobile phone network using your data that is on your sim card to do this Remote Back Up.
Then if after this Remote Back Up was done, if the BlackBerry 7 device was lost or stolen or destroyed, then you could simply go and purchase another BlackBerry 7 operating system device and input your primary email address that was used to register the previous BlackBerry 7 device, in to the new BlackBerry 7 device and then once set up, then open up BlackBerry Protect and click on Restore and select the last saved cloud Back Up and then all of the data that you last Backed Up over BlackBerry Protect Cloud is now installed on to your newly purchased BlackBerry 7 operating system device.
This was a vital feature for total security and peace of mind of all BlackBerry users.
All BlackBerry users do NOT want to download any third party application that makes claims to offering this service as any third party application is NOT reliable and NOT safe and NOT secure.
Only the Remote Back Up and Remote Restore on the BlackBerry cloud that is available on BlackBerry Protect on the BlackBerry 7 operating system, is the only proved secure cloud back up for BlackBerry and actually works precisely and is totally safe and secure.
So I now ask the question to BlackBerry,
Why is this vital Remote Back Up and Remote Restore feature of BlackBerry Protect that is available on the BlackBerry 7 operating system, is not on the BlackBerry 10 operating system ?
Will BlackBerry please listen to its loyal customers and please introduce the two above mentioned features as an update to the BlackBerry 10 operating system.
These above two mentioned functions and features are vital and it's what millions of loyal BlackBerry customers want installed on their BlackBerry 10 devices.
Please can someone at BlackBerry please come back to me and tell me if these above two features will be introduced to the BlackBerry 10 operating system as an update or download ? As its what we all want back.
Thank You.

Ditto on both points. Meanwhile I use the solution of a third party backup.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry Protect - The BlackBerry ID service is temporarily unavailable

what can i do about this problem :s it works fine for everyone else

Ok, just a minute ago I was having the same problems and noone seemed to have the fix yet... So, I decided to call my carrier (T-mobile) and spoke with tech support. I specifically asked for a Blackberry Expert (believe me, the other tech support people I spoke with just kept telling me to turn my BB on and off and also made me do a complete wipe which did not fix it). What seemed to be the problem was that my blackberry was set on "voice only" on their Blackberry tool. She then changed it to "data and voice" and made me do another reset. Right after that, it fix all the internet problems I had been having with my Blackberry, I was able to log in to my Blackberry Protect and backup right away and I was also able to add an e-mail account to my blackberry phone. Hope this helps!

Security wipe impossible on z10!!!

Hi,
after typing "blackberry" under the security wipe section, the delete button keep staying grey,
without giving the option to press it....
What can I do in order to wipe the phone??
Thanks
Tuvi
Solved!
Go to Solution.

I have this problem yesterday
And I think you should try to change the language to English..and try it one more time
It work with me

How to find a lost BlackBerry 10 smartphone using BlackBerry Protect

Posted originally on the Inside BlackBerry Help Blog
It’s a scenario no one wants to encounter but here’s a quick overview how you can help locate your BlackBerry 10 smartphone using BlackBerry Protect if you can’t find it.
Tip: Using a BlackBerry OS device? Check out this post for help locating your device using BlackBerry Protect.
Step 1 – Enable BlackBerry Protect and turn on Location Services
To locate your smartphone you must enable BlackBerry Protect and turn on Location Services.
After you turn on Location Services, your smartphone only sends its location information when you request it through the BlackBerry Protect website, or when your battery power is low.
Swipe down from the top of the screen
Tap  Settings > BlackBerry Protect
Set the BlackBerry Protect switch to On
Tap Location Services
Set the Location Services switch to On
Tap  Back to save your change
Step 2 – Log in to the BlackBerry Protect website
After you enable BlackBerry Protect and turn on Location Services, complete the following steps to view the location of your smartphone on a map.
Log in to the BlackBerry Protect website located at http://protect.blackberry.com
Click View Location
BlackBerry Protect will attempt to locate your smartphone
If your smartphone can be located, a map appears similar to the following showing the approximate location:
If you still can’t find your smartphone at the reported location, use the Play Sound option within the BlackBerry Protect website. This option makes your smartphone ring loudly for one minute as well as activating the Loud profile.
Help! BlackBerry Protect can’t locate my smartphone!
To locate your device it must be turned on and connected to the wireless network.
Because BlackBerry Protect also uses GPS, you may not locate your smartphone if it is inside a building, underground, or otherwise blocked from receiving a satellite signal.
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
Follow me on Twitter or Google+ and subscribe to the Inside BlackBerry Help Blog

TyW....... Great post...!

Cannot turn off sound alarm in Blackberry protect

I tried the blackberry protect . I initated the sound if the unit is lost or misplaced . My phone started making a sound which was good but then I could not turn it off. I tried to cancel on the web site on the cancel button but it did not work. Eventually I had to take the unit off of blackberry protect and take the battery out. How do you turn the sound off without removing the battery?

Hey davidbromley ,
After you enter @BlackBerryHelp in the To field, are you clicking the Submit button? Once you click Submit, the username should be added to the To field and your message box should re-appear.
Cheers.
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Restoring data onto new blackberry from Blackberry Protect, last restore was from my stolen Blackberry Style 9670

Help! My Blackberry Style 9670 (BB OS 6) was stolen.
My data was backed up daily by Blackberry Protect and nowhere else.
Will newer Blackberry Phones be able to access and restore my data from Blackberry Protect, or must I find me a refurbished BB OS 6 phone or?
Solved!
Go to Solution.

If your phone is running OS 7 or earlier, you'll be able to access that data backup; BB10 phones cannot restore data from BlackBerry Protect.
BB10 phones are the Z10, the Z30, the Q10 and the Q5.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Blackberry Protect and Security Wipe

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