Blackberry Protect/App World Sign in Help

Hello, my phone is not letting me sign in to blackberry protect or app world as it says i am using the wrong password. I have checked this several times and also changed it to make sure i was using the correct one but it still isnt letting me sign in. I phone o2 who told me to speak to blackberry, then i phoned backberry who told me to phone o2 so I am out of options. Can anyone help me?

Hey,
Did you change your password using the following method?
1. Go to
https://blackberryid.blackberry.com/bbid/recoverpassword/
2. Enter Your Email Address (Username) and the verification code.
3.Click Submit.
4.You will recieve a password reset link at your email address.
5.Click the link and reset your password.
Let me know what happens!
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!

Similar Messages

Trying to Install Blackberry Protect on Bold 9900

Hello,
I have a bold 9900 with 7.1.0 software installed.
I downloaded and installed blackberry protect from app world, however, i am unable to activate the software.
I cannot find the icon anywhere on my device. Does this mean i must have blackberry 10 software installed on my phone to be able to use this app?
Is there a way to install blackberry protect on my device? If so, step by step instructions will be grealty appreciated.
I found a third party software online named gadget trak but it cost $20 per year. I rather use software designed by blackberry for copatability and security reasons.
Your advice is grealty appreciated.
Happy New Year

brokernum1 wrote:
  Does this mean i must have blackberry 10 software installed on my phone to be able to use this app?
No, BlackBerry10 does not install to and cannot be installed to a 9900.
And, BB10 is not required for Protect to run.
Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
You will be looking for an icon of a goldish-yellow shield, or sometimes it is a black shield.
If you still don't see it:
1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.
If you still don't see it, look at Options > Advanced > Applications. Do you see it listed there?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry Protect service Unavailable

Post upgrade to 10.1.0.4181, Blackberry Protect service is not working and error "Unable to connect to the Blackberry Protect Service" shows up. PLease help. Thank you

deb1985 wrote:
Sorry I know I have entered someone else's post.
Yes, indeed...when you do that, we can only hope that you actually read and tried what was already in the thread before you. You have yet to confirm that you have done so...
deb1985 wrote:
Looks like some how, my phone is blocking calls from businesses.
Given that your entire description to this point included no successful inbound calls whatsoever, it is difficult for me to reach the same conclusion. I cannot conclude, based on what you said, that only businesses are blocked...from what you said, I'd deduce that ALL inbound calls are blocked. But then you went on...
deb1985 wrote:
I done a handset wipe and reloaded the software on my phone last night
OK...at least now I understand what you actually did. Thank you.
deb1985 wrote:
I got gems tv and EE to phone me today and them calls came through. I just need to test my work number again some how.
Indeed, you need to replicate exactly the failures from before to determine if what you did cured your issues or not. Otherwise, we're just guessing.
deb1985 wrote:
If that don't work then I don't know what's going on. My BlackBerry protect won't work. Its not worked for a while. It won't connect. Just says unable to connect. Location settings etc are on. EE said they can't help
EE has lied to you. Consider -- you PAY THEM for all of your services, which by contract makes them responsible for ALL of your formal service-related support. If they cannot figure it out, they have the ability (indeed, responsibility!) to escalate formally up to BlackBerry. As the link I provided you earlier states, end users have no free method to seek any support from BB whatsoever...the sole method to bypass your contractually required support channel (starting with EE) involves you paying a fee. That is the way formal support works, and all parties are contractually bound to it. Whoever you have talked to at EE is either telling you a lie, is uneducated as to how the process works, or there is more to the story than you have revealed. Based on what you have revealed, I can only deduce that you are entitled to formal support from EE, including escalation to BB...why they are refusing to do so is a mystery. But your persistence with them will be the key -- don't let the first person fob you off, insist that they live up to the contract you have with them, and escalate to their management, You PAY THEM for all of your services and support...right now, it appears they are delivering neither to you.

Not able to sign into Blackberry Protect. Backup and Restore function not working. "Your device isn't associated with a Blackberry ID"

Not able to sign into Blackberry Protect. Backup and Restore function not working. Message is: "Your device isn't associated with a Blackberry ID." My Blackberry Messenger and Blackberry World is working fine so I am sure its not an ID issue on the phone. I can sign into Link, Blackberry.com and Protect. I see my device in Protect but cannot send messages or view it on a map. Times out with cannot reach device message. BB Protect on Device has a swirling circle beside the on/of switch. Cannot turn off.
I have deleted Link and re-installed.
I have reset phone to default(factory) and signed in.
OS level is 10.2.1.3062
BB Link is 1.2.3.56
Solved!
Go to Solution.

I managed to figure this out myself. I had to delete the device from the Blackberry Protect website. protect.blackberry.com. I wiped my device again and signed in with my Blackberry ID. I dont know if the step of wiping was necessary as I did not try my backup with the current configuration on the device following the delete. Restore is in progress for me!

Help with Blackberry Protect

I have a storm 9520 and a curve 8520 and had installed the blakberry protect, bu right now when i sign in to the blackberry protect for both, it takes me to the curve 8520 details. Please how can this be rectified as my storm " has been stolen and I would need to locate, wipe and shut down the phone. Thank you

Sign in to the BlackBerry Protect application using a different BlackBerry ID
1. In the BlackBerry® Protect application on your BlackBerrydevice, press the Menu key > Options.
2. In the BlackBerry ID section, click Sign Out.
3. Click Sign Out again.
4. Type the login information for the BlackBerry® ID that you want to use to sign in to BlackBerry Protect.
5. Click Sign In.
Switch devices using BlackBerry Protect
To perform this task, BlackBerry® Protect must be installed on your current BlackBerry device.
You can use BlackBerry Protect to move supported data from your current device to a new device.
1. On your current device, back up your data.
2. If necessary, on your new device, install BlackBerry Protect.
3. Complete the setup process.
4. Click Switch Device or manually start the restore process. Select your old device as the device that you want to restore data from.
Delete a device from your BlackBerry Protect account
1. Log in to the BlackBerry® Protect web site.
2. On the left side of the web page, click Your Devices.
3. If you want to delete all of yourBlackBerry device's backup data from BlackBerry Protect, clear the Keep Backups check box beside the
device that you want to delete.
4. Beside the device that you want to delete, click Remove.
5. Click OK.
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Unable to get in to blackberry app world! Please help?

I have a blackberry curve 8520, and every time I go into app world it asks me to log in, I cannot remember my username, and im unable to get into my email account as it was hacked. As a result I was going to delete my app world I have at the moment, re-download it and make a new id, but it will not let me? what can I do in order to download apps?

Have you deleted AppWorld at this point, and what is it exactly that you cannot do at this point?
1. If any post helps you please click the below the post(s) that helped you.
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3. Install free BlackBerry Protect today for backups of contacts and data.
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A query about blackberry protect... Help..

i'm the die hard fan of blackberry. Recently i have changed from os 7 to os 10. And i have a query about blackberry protect i.e. for suppose if I lost device, I find a bunch of options in blackberry protect website like lock device, wipe device and locations etc. If somebody steals my blackberry and wipe the device and login with new id and password on blackberry.. Do I have that option still to get access on my lost device? Im so confused how this blackberry protect would work. And freshly some vunarabilty found in high end manufactured phone,beacuse of this type of security app... So, this problem bugs me a lot... And your valuable relplies always be accepted... @levelup

As soon as your device is wiped, Protect is gone. I suggest you lock your device with a password. That way, if you lose your phone you'll have time to wipe it remotely or locate it before anyone can access your phone and wipe it. Protect is a great app but your phone must be turned on and connected to a wireless network and signed in with your BB ID in order to work.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

My Blackberry Torch 9800 shows no sign of life...Please help it's urgent

Hello All,
Before a week after completing a phone call, my phone was dead no red led light, not able to reboot... nothing.....after keeping my phone as it is for 2 hours it started again without doing anything.. then it worked fine for a week.
But before 2 days again my phone went dead..and till now it shows no sign of life no red led light, not able to reboot by any means...Currently i stay in India and my friend brought this phone from US..I contacted many service center of mumbai(Dadar,Khar(Redington),Andheri(Prodcon)) but they all were useless..they were not able provide proper solution to me.
can you please help me out what to do in this case..as it's very urgent....
Thanks & Regards,
Prashant Mehta

You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
For BBSAK, here is the link: http://bbsak.org/
If JL_Cmder does not work, follow this instructional:
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Cannot log in using my blackberry id i cannot use my blackberry application world and blackberry protect

help anyone, i cannot use my blackberry application world and blackberry protect, i cannot log in to my blackberry curve 8900 using my blackberry id. help please.....

Hi ozzy912 and welcome to the BlackBerry Support Community Forums!
Can you send me your BlackBerry PIN and the BlackBerry ID via Private Message? I can see if they are associated.
Thanks.
-CptS
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Help with Blackberry Protects

My phone fell into water and is destroyed. i have a extra temporary blackberry tour to use. i have saved my data daily by blackberry protects. my problem i sthat my blackberry does not connect to the internet. if i have my contacts on the BB Protects, can i transfer it to my blackberry desktop messinger????????????

Hello,
1) NO : as far as I know, to use BlackBerry Protect, you need a data plan, so I do not think that using WiFi or USB can work.
2) if you have made a backup of your device using Desktop Software, you can use that backup to restore to your temp Tour.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Help needed urgently!! z10 was locked by blackberry protect and unable to unlock

I locked my z10 from blackberry protect this morning. but when I tried to unlock it I got a trouble. because i need to type in the password but the keyboard does not show up in z10 and I cannot type in the password to unlock it. does anyone knows how to solve it? thanks.
Solved!
Go to Solution.

solved. rebooted the device and then keyboard showed up this time, typed in the passed, unlocked. haha....

BlackBerry Presenter + Torch 9860 = World of Pain

BlackBerry Presenter. Nice idea, eh?
Who wouldn't want to save the weight of lugging a PC around when a handheld would do the job? [Except that it doesn't.] Amazon details say Torch 9860 is supported. OS version needs to be above 4.6. Mine is v7.0; I duly shell out money. Box arrives a few days later.
Honeymoon Period
Power up the Presenter, look at all the pretty lights. Download & install the desktop software. Connect the Presenter, update the firmware. What next? Oh yes, follow the email link to install the handheld software and we'll be away. But wait! What is this? An error message:
"Your device is not supported. Go away." *
Honeymoon Over
Oh, OK, I'll find a spare weekend morning to do the v7.1 OS upgrade. Sparkly new features. (Well, 1 of them is useful and if there are some patches to the unresponsive screen issues then maybe this investement in free time will be worth it). Now I have v7.1 installed, let's follow the link....
"Your device is not supported. Why are you persisting with this?" *
Lot's of web searching. Idle hours spent on the utterly useless and inappropriately named "Knowledge Base". Presenter doesn't support the Torch. Presenter does support all devices above 4.6. Presenter should not be used in the bath. Skiing whilst using the Presenter is not advised. Problems with your love life caused by prolonged use of the web site are not the responsibility of RIM or its employees. *
Aha! A deep link into BlackBerry.com to the actual software for the 9860 (supported).
“Error 404a – This page no longer exists and now you’re trying to be clever. You again? Your DEVICE IS NOT SUPPORTED whatever it is! Give up! Go away!” *
OK. Back the retailer. The trusty Sale of Goods act will swing my retailer into action on my behalf. Amazon respond at the speed of light or thereabouts: here are contact numbers for RIM in the UK, links to specific support and an email address. It's a tech problem, they'll help. Sorry you’re having problems. All the best, etc *
Follow the links. Find myself back at the Knowledge Base, again in search of enlightenment. Hmmm. Try the (non-freephone) telephone number. "Press 1 if you are a distributor, press 2 if you have a support account, 3 if you have no life or 4 to be sent around interminable links of our automated system until you lose the will to live" * I select 4 and due to a fault in the system find myself speaking to a sleepy but well-meaning chap in America. He is determined to help me. After some time trying to establish what strange BlackBerry device this is I have bought ("Yes, Presenter. P-R-E-S-E-N-T-E-R. P for Papa, R Romeo, E Echo" - you get the drift) he (politely) explains in the way that only a twenty something graduate can that this device isn't actually made by RIM, it's from a 3rd Party ("That's kinda like another company that we use to like do stuff for us..." *) and therefore there is not much information in his KnowledgeBase about it. "Can you try this link, sir?". Oh whoopee. We're back in the user manual. Yes, I can try following a link to App World. No, I can't find the app there any more either. My helpful assistant eventually gives up when I decline paid support, and gives me an email address to which to send my problem and advises me to see my network provider. This email turns out to be for their “Idea Processing” department. The automated response asks me to sign a confidentiality agreement before sharing my ideas on how the product may be improved. I decline, life being too short to pursue this line of attack.
Network Provider (Vodafone) is ridiculously helpful in the circumstances. They can't get it to work on a 9860 or a Bold 9900 either. They photograph the same error I have on the chance it will help BlackBerry chase down the problem.
Back to Amazon. “Thanks for copying your email to BlackBerry, We’re really, really sorry this is not turning out to be fun. Here’s the contact details of the 3rd party who actually supplied this item to you. Lot’s of love, Amazon. *”
Aha! This will be a fully accredited RIM partner with exclusive access to their limitless training resources. I am only seconds away from “Oh – you need this new version of the handheld software!”
But…no.
“Dear Sir, I'm sorry for this issue. I never used this presenter myselft [sic] so I can't really help you. I'm fine to refund this order for you.”
Me: “Can you contact BlackBerry and establish the root cause of the problem before I give up?”
Them: “I’m sorry I didn’t as it’s nightmare to get in touch with any manufacture.”[sic] It’s good to see that basic communication skills are still being tort at skool.
Penultimate Episode:
Let’s try the 1 person in BlackBerry with whom I have previously corresponded (regarding integration of BES with Office 365 but you never know). “Thank you for contacting BlackBerry. We will respond shortly.” + 1 week: Me: “Any progress on this?” “Thank you for contacting BlackBerry. Your email has not been delivered. Please consult the Knowledge Base”.
Final Episode:
Rant on the forum. Before I take the Presented and smash it with a club hammer, maybe someone who designed the Presenter will read this. Or even Sting’s lawyers:
I’ll send my SOS to the world
I hope that someone gets my (x3)
Message in a bottle
Message in a bottle
I’m sending out an SOS, sending out an SOS. (repeat until fade)
Z
* These transcripts may not be verbatim, but convey the essence of the dialogue.

ZG862 wrote:
Thanks J.
Do you speak on behalf of RIM/BlackBerry?
Oh heck no. This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the EULA and message upon registration.
But, what I stated, I do know for a fact.
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3. Install free BlackBerry Protect today for backups of contacts and data.
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BlackBerry Protect - Map language

Hi - this is just a quick note
I'm in the UK - but when I search for my phone, the Bing map that is used is in another language - Portugese, I think!!
It's not a big thing - my location is correct; but just bewildered as to why this might be.
Also - does Protect need to be running, or will the backup happen anyway. Might be a strange question, but obviously, if its running in the background, then that adds extra strain on the battery.
Thanks in advance for any help / suggestions.
Love Me - Love My BlackBerry
Z10 OS Version: 10.0.10.690
Z10 Software Release: 10.10.90
PlayBook - 2.1.0.1526
Solved!
Go to Solution.

I can't answer the question about the Portuguese language, I wonder if Bing! (whose mapping is used for the service) thinks you are in Portugal?
Protect runs once you've installed and signed into it, even after a device reboot, and no it doesn't use much battery at all except for the 60-90 seconds daily in which the backup occurs. Unless you are constantly checking it's GPS location (which pushes a GPS refresh command to the handheld). If you're doing that, it could cause battery drain.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry protect downloading error

I can not install BlackBerry Protect, it appears to me (download failed ) In details appear a message (( 907 invalid COD HTTP Error 404: Not Found ))

You must download Protect from AppWorld.
lollo wrote:
app world tels me that it is unable to view it I can only save it
on your browser on your 8520, go to www.blackberry.com/appworld
what happens, specifically with detail... explain clearly.
1. If any post helps you please click the below the post(s) that helped you.
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Massive problems with BlackBerry ID/BIS/App World after provider switch

Hi,
I recently switched providers and got a bunch of different problems since then. The old provider deleted my BIS account, which of course also disabled the push mail functionality on my BlackBerry. I tried to register a new account with my new provider, which didn't work for unknown reasons. After several calls to my new providers hotline they finally suggested to reset my BB to factory default and try registering again. After the reset, pretty much the very first thing I was prompted with was the BlackBerry ID login. I used my old login and right after that, in the mail setup dialog, got the error again that there's a problem with the applications server and I can't create or login with a BIS account. I wondered how it could know my BIS account, so I did another factory reset and this time created a new BlackBerry ID. This time everything went fine, the new BIS account was created within seconds and a test mail was delivery to my device immediately. I was pretty happy, until I noticed that I couldn't restore all my data from BlackBerry Protect because of the new BlackBerry ID. Also all my apps were gone from App World, which is linked to the BlackBerry ID as well. So what I'm wondering now is
1) why is my BIS account linked to my BlackBerry ID,
2) how can I unlink it and use my new BIS account with my old BlackBerry ID and
3) if I can't, how do I get my BlackBerry Protect data and App World purchases back?
I'd prefer having the first two questions answered, because I'm sure switching providers and therefore BIS accounts is a pretty common thing, so there must be some do this right, right? I hope there's some way to fix it, because if I have to choose between "keep apps but live without email" and "have push mail and repurchase all apps", I'd probably choose Android instead.
PS: I also tried to find a way to contact RIM, so they could somehow unlink my old BIS account from my BlackBerry ID, but there's really not such a thing as "BlackBerry Support". The only thing I found was a button on the App World page for refunds etc, but even there the link was dead.
Solved!
Go to Solution.

I have no insight into if the carrier you are using should or should not be on that list. All I have is what you reported (that they can't escalate) coupled with that list...which leads me to conclude that they are not a fully authorized BB carrier. They would seem to be somehow affiliated though, since indeed you were able to set up BIS services with them. But, I do know of other carriers that are not listed...and as I recall they are something of a sub to a fully authorized carrier, and somehow provide services through that other carrier (who has the formal contract with RIM). I'm really guessing here as I have absolutely no insight into anything authoritative on this matter.
Regarding the contractually required formal support model...it works like this. You contract with a carrier for services. As part of that contract, you agree to a support model, and that support model starts with them (normally...as I said earlier, some models in some regions use service centers instead...you must review your specific documentation to know what the actual support model is for your specific contract). Consequently, all service-related support needs that you have must start with your carrier (or service center)...contractually, you are not allowed to bypass them and seek formal help direct from RIM. Hence the cost of the direct-to-RIM Incident Support system...you are electing to bypass your contract, and doing so is not "free". (There are also contracts between the carriers and RIM which further require that the carriers provide that front-line support to their end users, and provide the carriers with certain controls over some things that the end users are allowed access to...but that's just in support of the contract between you and your carrier.)
Now, in some situations (yours included, sadly), it gets even more complex. What I said above applies solely to the services you receive on your BB (voice, data, email, etc.). But, that has nothing to do with support for the device itself (e.g., warranty)...that's a separate contract, and was executed at the time of purchase between you and your place of purchase. That place of purchase (or assigned service center) is responsible for all support for the device itself (warranty, etc.). Again, this servicing (e.g., warranty) is delegated from RIM to the resellers...RIM provides zero front line support for devices, services, etc...none...all of that is contractually delegated down from RIM to various other entities (the carriers, resellers, service centers, etc.). RIM provides warranty and such, but the servicing of such is provided by others from a front line perspective...again, escalation into RIM is available to those front-line entities, but not to end users (save for the fee-based Incident Support model).
In your case, this could get quite messy. All too often, a service related issue is ignored by the carrier if they discover that they also did not originally sell the device to the end user (if they sold both the device and service, they would be responsible for all support for everything). They have a sad tendency to "blame the device" when it's really a service issue, and ignore the plea from the end user. Despicable, yes...but it happens all too often. And it get's worse...the device support entity will often likewise blame the service entity. The sad part of this bad scenario is that it's the end user who is left out in the cold with no service nor support from anyone that will actually aid their situation. Hopefully, this really poor outcome happens only rarely...but I know 100% (from reports on this forum) that it does happen more than 0%. I hope it does not come to pass for you, but I thought I'd warn you about it just in case so that you can be prepared for it.
All in all, I think what I'd suggest is that you press 1udn1 for support and escalation on this. Get them to tell you why they have no escalation path since, as far as you understand, they are 100% responsible for all of your service-related support, and that is exactly what this situation is, and they need to resolve it for you one way or another. Escalate with them to managers with them...the front line folks you reach likely won't have any authority to do anything "off script"...and you'll likely need that. Stress to them that you PAY THEM for your services and service-related support...and right now they are delivering neither to you, yet you continue to PAY THEM. Get them to reveal why they have no escalation capability...and see if they will reveal that they are sub to another carrier who does have that capability, and see if you can escalate that way.
You also may want to contact your former carrier...perhaps they did not fully release something related to your BB/BIS account, and that is what is preventing it from migrating to your new device? It is quite normal to migrate a BIS account from device to device (15 in one year, as I recall), so that one can retain their AW purchase records and such. This holds true crossing carriers...indeed, I've had one BIS account for years, and it started on one carrier and is now on a different one, and all my things are properly intact. Something is wrong "inside" preventing yours from doing so, and that needs attention "inside" to resolve for you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Protect/Ap​p World Sign in Help

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