Blackberry Protect - Delete data command executed on new Z10 and not lost Z10

My BB Z10 was stolen and somebody took the battery off immediately. I executed command to display message and delete data using blackberry protect. Command will be executed whenever the thief turns phone on. Afterwards, I restored data from blackberry link on my new blackberry z10 using old blackberry id. When my new z10 phone was up the commands which i sent to lost z10 got executed on my new blackberry! Now I am not able to trace lost blackberry. Somehow same pin got assigned to new blackberry on blackberry protect. Is there any way I can bring back lost blackberry details on blackberry protect and trace it?

Hi and Welcome to the Community!
Firstly, you must get your current BB using the exact same BBID credentials that were used when your old BB was using BB Protect for backup. To do so, you will have to WIPE your current BB and, when you are setting it up new again, use the same credentials from your old BB. But, take heed of this:
Article ID: KB31489 BlackBerry Protect for BlackBerry smartphones does not display any backup files to restore
If, by "archived", you did contrary to what that KB states, then it is too late...there is no recovery of things that get deleted from the BBID account.
Your situation is a perfect case study as to why BB Protect is a fine component of a good backup procedure, but by no means should it ever be counted on as the sole component.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Protect - Delete data command executed on new Z10 and not lost Z10

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