Blackberry Protect function after SIM change

I have just got a new PAYG SIM card for my Betterware and put it in my BB Torch.
I got a message from BB Protect that the SIM had been changed, which made me think about what if the phone had been stolen and SIM changed.
I tried the loud ring, the locator and the message facilities from the Protect website - all of which stuck at "waiting for device to respond".
Does this mean that if the phone is stolen and the SIM changed then BB Protect in effect ceases to be useful?
Let's be honest, if the phone were stolen then a new SIM is likely....
Solved!
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Yes, by changing the SIM card you've disconnected the device from your BIS account and disconnected it from access to you.
Somethings cannot be prevented, just like you can't prevent the thief from stomping on the device and crushing it. No software will 'disable' that.
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Similar Messages

No messages by perfoming a Function After Data Change - Web Interface Build

Hey Xperts,
I have a problem to see messages, when I perform a Function via WEB - Function After Data Change.
You can select by costomizing a Subcomponent "Layout" that a Function can be performent by the feature "Function After Data Change".
But when I run the function there is no message in the message tray.
When I run the function via Button, there will come up a messages.
Is this a buk or a feature.
How can I see message by performing a Function After Data Change ?
Thanks for help.
Thomas

Hi Thomas,
the system works as designed. It would be a bit anoying if the success messages are always displayed. Therefore only errors are shown.
If you really need it, here's the modification:
Include LUPWB_COMPONENTD18
*   PROCESS FUNCTION (after data set)
    if m_state-request-function = cb_true.
      l_function ?= if_upwb_c_layout2~get_function( ).
      if l_function is not initial.
        l_function->_execute(
*          i_show_success_msg = cb_false ).   "<<<DELETE
           i_show_success_msg = cb_true ).   "<<<INSERT
      endif.
      m_state-request-function = cb_false.
    endif.
Regards
Marc
SAP NetWeaver RIG

Will BlackBerry Protect work if SIM is removed?

I have misplaced my telephone, unfortunately it was misplaced in an area that may lack cellular service (basement).
which complicates matters.
My question is. If I buy a new SIM card for my old blackberry and move my service to that SIM Card, will BB Protect still be able to locate my phone. I assume since service is moved to another device the answer is NO. Also if someone removes the SIM will BB Protect be able to locate the device? Again I assume NO
Thank you
Solved!
Go to Solution.

Your assumptions are correct.
No power (battery dead or out), protect will not work.
SIM card removed, protect will not work.
SIM card disabled, protect will not work.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Email problem after SIM change

I tried to change provider from O2 to Vodafone. Got the new SIM, put it in the BB, set up a test email account to check it worked and started to try to change network. I was told the number couldn't be ported until Wednesday. The phone has to be switched off and in the UK on that day - well, I'm travelling overseas this week so I cancelled that idea and put the O2 SIM back in the phone.
I had three email addresses on my BB. I validated two of them without a problem. The third one will not validate. I called O2 and after an hour with various people in customer "service" was told they didn't have a Blackberry team and couldn't help me (Eventually the lady transferred me to the International Operator, nice touch O2).
I have deleted the email account but cannot add it back. I have done the battery pull, I have restored and backed up the device, reloaded the software. I visited my local O2 store and the staff there, although pleasant, couldn't help either. They say it is a Blackberry problem, not an O2 problem. Now I am stuck. Can somebody please help me figure out how to validate an email address which was working on my BB this morning before I changed SIM cards?
Thank you.

Hello,
Wow...O2 really let you down there...you see, even if they are unable to help, they have the ability (indeed, responsibility!) to escalate cases up to RIM for enhanced support. They didn't do that for you...a real pity, especially since you pay them for 100% of your services and 100% of your formal support...right now, they seem to be delivering neither to you.
There are a couple of other methods to try:
If they have one, from the PC/browser, the O2 BIS website:
Sorry, I don't have a URL...there used to be a good listing, but it seems to not be functional ATM.
On your BB Browser, this site:
www.blackberry.com/integrate
See if either of those can get this going for you.
Be careful, on the BB keyboard, with entry of numbers and/or special characters...you're probably doing it right, but it is important to remember to press ALT or SYM before each and every character that is not the "normal" keyboard character. For instance, some folks press ALT just once and then think they are typing a string of number when actually they get just the first numeric with the rest being the alfa letters.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Facetime turns Off after SIM change

I have an iPhone 4 and uses 2 prepaid SIM from 2 different carriers. My problem is that when I change the SIM, Facetime turns Off and I have to manually turn it On.
The problem here is that every time I turn it On it sends an international SMS for activation and that costs a lot !
Why isn't Facetime activating via email or iTunes ?

It would make sense, but that would mean designing it with the idea that the phone is going to be used with multiple numbers on a regular basis. That may be common in Europe, but it's extremely rare in the U.S. and the designers undoubtedly had/have a U.S. mindset when it comes to things like that. Prepaid service is pretty common here, but it generally doesn't involve buying SIM cards with airtime tied to them. Unlike much of the world where that's possible, it's illegal in the U.S.

How to find a lost BlackBerry 10 smartphone using BlackBerry Protect

Posted originally on the Inside BlackBerry Help Blog
It’s a scenario no one wants to encounter but here’s a quick overview how you can help locate your BlackBerry 10 smartphone using BlackBerry Protect if you can’t find it.
Tip: Using a BlackBerry OS device? Check out this post for help locating your device using BlackBerry Protect.
Step 1 – Enable BlackBerry Protect and turn on Location Services
To locate your smartphone you must enable BlackBerry Protect and turn on Location Services.
After you turn on Location Services, your smartphone only sends its location information when you request it through the BlackBerry Protect website, or when your battery power is low.
Swipe down from the top of the screen
Tap  Settings > BlackBerry Protect
Set the BlackBerry Protect switch to On
Tap Location Services
Set the Location Services switch to On
Tap  Back to save your change
Step 2 – Log in to the BlackBerry Protect website
After you enable BlackBerry Protect and turn on Location Services, complete the following steps to view the location of your smartphone on a map.
Log in to the BlackBerry Protect website located at http://protect.blackberry.com
Click View Location
BlackBerry Protect will attempt to locate your smartphone
If your smartphone can be located, a map appears similar to the following showing the approximate location:
If you still can’t find your smartphone at the reported location, use the Play Sound option within the BlackBerry Protect website. This option makes your smartphone ring loudly for one minute as well as activating the Loud profile.
Help! BlackBerry Protect can’t locate my smartphone!
To locate your device it must be turned on and connected to the wireless network.
Because BlackBerry Protect also uses GPS, you may not locate your smartphone if it is inside a building, underground, or otherwise blocked from receiving a satellite signal.
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TyW....... Great post...!

Phone hangs and restarts automatically after sim c...

phone hangs and restarts automatically after sim change in my lumia 520.
why is it happening? Can anyone help?

Teh SIM you put in was that anew or a used SIM? if not new get it replaced for one.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Not able to sign into Blackberry Protect. Backup and Restore function not working. "Your device isn't associated with a Blackberry ID"

Not able to sign into Blackberry Protect. Backup and Restore function not working. Message is: "Your device isn't associated with a Blackberry ID." My Blackberry Messenger and Blackberry World is working fine so I am sure its not an ID issue on the phone. I can sign into Link, Blackberry.com and Protect. I see my device in Protect but cannot send messages or view it on a map. Times out with cannot reach device message. BB Protect on Device has a swirling circle beside the on/of switch. Cannot turn off.
I have deleted Link and re-installed.
I have reset phone to default(factory) and signed in.
OS level is 10.2.1.3062
BB Link is 1.2.3.56
Solved!
Go to Solution.

I managed to figure this out myself. I had to delete the device from the Blackberry Protect website. protect.blackberry.com. I wiped my device again and signed in with my Blackberry ID. I dont know if the step of wiping was necessary as I did not try my backup with the current configuration on the device following the delete. Restore is in progress for me!

Blackberry torch 9810 wont start after blackberry protect updated

got alert for blackberry protect update and installed up and went to reboot now . now my blackberry torch 9810 acts like it is restarting and will not come back on. need help asap!!!
Solved!
Go to Solution.

Are you able to restart your device in safe mode as shown in KB17877?
I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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I cannot send sms after having change my sim card. how do i restore it?

I cannot send sms after having change my sim card. how do I restore it?

Contact your carrier and see if your account is provisioned properly.

Why is it that the Facetime icon disappeared after i changed my sim from qatar vodafone number to philippines smart number? How can i reactivate my facetime?

Why is it that the Facetime icon disappeared after i changed my sim from qatar vodafone number to philippines smart number? How can i reactivate my facetime?

Check to see if you have an old phone number associated with this person in your address book. When you call someone on Facetime it calls ALL numbers/emails associated with that persons contact sheet! This was my problem, this stranger has my husband's old phone number!

Java.lang.error message after updating blackberry protect

I took the update for Blackberry Protect today on my Blackberry Bold 9900 with OS 7.1.0.391 and now I get the java.lang.error message on re-boot. Anyone know what this is?
I've tried uninstalling BB Protect and still get it, also tried re-installing it and message is still there.
What is this error, how will it hinder-impact device and is there a way to fix it?
Thanks in advance.

Ok I figured this out
1) alt lglg - this will show the entire event log
2) click the blackberry key then select "options"
what we want to do is basically see what application or applications in the event log is causing the error,
In order to do that...
3) Click the blackberry key again... Select "hide all types"
Now we don't see anything in the event log, all the filters are unselected,
Scroll down in the list till you find the "java exception" filter, click it... You will see a small menu , select "toggle filter"
Now you will see exactly what application or applications is causing the java exception error :-)
Mine was facebook, it could be anything you never know,
Now.... Open up blackberry desktop , go to applications, remove the application or applications causing the error,
Select Update
Your device will now update then reboot, this might take over ten minutes, be patient
This will work :-)

BlackBerry travel not updating the exidting trip details after the change on my flight dates of travel

Trip details are not updated and when I force for manual update by dragging it down an error is reported

See here, they are working on it.
http://supportforums.blackberry.com/t5/Downloaded-Applications-for/Blackberry-Travel/td-p/3044326/pa...
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
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Is there any blackberry protect partial functionality with memory encryption?

I can understand that memory encrpytion may prevent some features of blackberry protect but are any features available, like find my phone?
Don't need it yet but would like to know just in case.
Solved!
Go to Solution.

darryloneill wrote:
like find my phone?
Yes.
http://us.blackberry.com/apps/blackberry-apps/protect.html
Find your smartphone
Maybe you’ve just misplaced your smartphone. Lock and display a message on your smartphone Home screen for whoever may find it. Then locate it on a map and go get it.1 Or if you think your smartphone is nearby, simply force it to ring at full volume.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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NO REMOTE BACKUP & RESTORE ON BLACKBERRY PROTECT ON BB10 OPERATING SYSTEM --- READ THIS POST

Dear BlackBerry,
First of all I would like to establish that I am a very loyal customer of BlackBerry, so anything that I will say in this letter is because of the personal concerns shared by me and millions of loyal BlackBerry customers.
BlackBerry have launched the new BlackBerry Classic Q20 phone.
Apart from the reintroduction of the Navigation and Track pad that is above the physical keyboard and slightly bigger size.
What are the real differences between this new BlackBerry Classic Q20   and the BlackBerry Q10 ?
The main issues and concerns are that BlackBerry have reduced and in fact left out several features on the BlackBerry 10 operating system, for which was available on the BlackBerry 7 operating system, such as on the BlackBerry Bold 9900.
Some features may not be vital or important, but other features were vital and important and by BlackBerry leaving out these vital features, it beckons the question as to why are BlackBerry limiting the software functions and capabilities of the BlackBerry 10 operating system as to what the BlackBerry 7 operating system has in place.
Do not misunderstand me in what I am saying, BlackBerry is still the best in what it does and I love the product. And the BlackBerry 10 operating system does have features and functions that the BlackBerry 7 operation system does not have.
But the whole point of improvement is that BlackBerry keep the best and vital functions that are available on the BlackBerry 7 operating system and actually include those features and functions in to the BlackBerry 10 operating system. That would make sense and move forward.
There are two vital features and functions that I will now mention that are available on the BlackBerry 7 operating system but was left out of the BlackBerry 10 operating system.
Firstly, there is a feature on the BlackBerry 7 operating system, called   "SELECT ALL"
This feature allowed the user to go in to their, photos or pictures or videos or music or documents or phone contacts folders and if the user wished to share all of those items in that particular folder to another phone device with Bluetooth or a computer with Bluetooth, or to delete all of the items in one go within that folder, then the user would not need to manually click on each item within that folder, which is time consuming especially if there may be in excess of one hundred items in each folder or more than one hundred phone contacts within the contacts folder, where the user needs to now manually click on each item using the "Select More" feature that is the available feature on the BlackBerry 10 operating system and is very time consuming.
But within the BlackBerry 7 operating system there is the feature and function that is called   "SELECT ALL"
This feature allows the user to "select all" of the individual items within the folder of their choice or the phone contacts folder, with just one click and be able to either delete all of these items or to share transfer all of these items to another device or computer that has Bluetooth.
Can BlackBerry bring this feature to the BlackBerry 10 operating system as an update as soon as possible ?
The next feature and function that was on the BlackBerry 7 operating system but was deliberately not included in the BlackBerry 10 operating system is the >
Remote Back Up   and   Remote Restore     on the BlackBerry Protect.
This cloud back up and restore feature was vital and in the history of BlackBerry with Blackberry's advanced encryption and security, this cloud back up and restore feature was always safe and the security and protection of data being backed up and restored to and from Blackberry's cloud has NEVER been compromised or hacked or accessed in any way what so ever by anyone. And this made Blackberry's reputation for security number one and gave the loyal BlackBerry customers even more confidence in the BlackBerry product.
Now I will go in to detail why it is vital that BlackBerry must include and introduce this feature that is available on the BlackBerry 7 operating system but it is not available on the BlackBerry 10 operating system.
Firstly, the current BlackBerry protect that is available on the BlackBerry 10, has some lovely fancy features, such as remote locating of the phone and remote wiping of the phone, should it ever be lost or stolen.
The fact is, this is a good feature, but if the phone was lost forever or indeed stolen, then that's it, the device data is also lost forever and the only data that would be accessible to restore on to a new BlackBerry 10 operating system device, would be what ever the last back up that was available that was made using BlackBerry Link on the computer.
Now, doing a phone back up on BlackBerry Link on the computer, is all very well and good, but there are many limitations to this.
Firstly,
if the owner of a BlackBerry 10 operating system device was to be at home or in the office and connect their BlackBerry 10 device to their computer to BlackBerry Link and do a full device Back Up. Then that device is now only Backed Up at that point and is only Backed Up to date at that moment.
Now imagine after that Back Up was made, the computer in which BlackBerry Link is installed on and the Back Up was made, imagine the situation where that computer broke and all the saved data was lost or destroyed for ever or that computer that had the BlackBerry Link backed up data was stolen and never recovered ? Then everything that was backed up from the BlackBerry 10 operating system device to that particular computer using BlackBerry Link, would now be lost for ever. Which means that the Back Up that was made using BlackBerry Link is pointless in this above situation.
Second Example,
This next example is even more realistic and is vital in my argument for the Remote Back Up and Remote Restore.
Imagine for example it is a day that you decide to do a full phone Back Up of your BlackBerry 10 operating system device on your computer using BlackBerry Link. Everything is now Backed Up only on that computer and is only up to date at that moment.
Then later that day, you need to travel to another town or city or state or country, for what ever reason and you may be away for a day or several days or weeks.
While you are away, the computer that you used to make the last full Back Up using BlackBerry Link, is at your home or in your office, hundreds or thousands of miles away from where you are with your BlackBerry 10 device.
While you are away, you input new contact details or new calendar schedule entries or new memo notes or new reminders or all of these above vital entries in to your phone.
You do this the next day when you leave and then throughout your business or personal vacation, you continue to input vital information in to your BlackBerry 10 operating system device, such as new contacts, new or amended calendar entries, new memos, new tasks. All the vital information that you need stored safely and secure.
Then your BlackBerry 10 operating system device is either lost or destroyed or stolen. But whichever, it is now gone for ever and all of the NEW vital information that you have in putted in to your BlackBerry 10 operating system device since the last full Back Up that was made using BlackBerry Link on the computer that is hundreds or thousands of miles away, has now been lost for ever.
What is the point in in putting any new data or information in to your BlackBerry 10 device if a situation as mentioned above was to happen ?
Where is the benefit of only the BlackBerry Link Back Up in this above situation ?
Now if the device was a BlackBerry 7 operating system device such as the BlackBerry Bold 9900, then if the above situation was to happen, if you was away from your home or office since the last full Back Up of your device was made on a computer.
If you were hundreds or thousands of miles away and whilst you was away on vacation you need entered new contact details or new memos or new reminders or new calendar entries or amendments in to your BlackBerry 7 device. Then you can immediately after in putting these new items of information and data in to your BlackBerry 7 device, you can do a Remote Back Up to the BlackBerry Cloud   using any connected wireless network or your mobile phone network using your data that is on your sim card to do this Remote Back Up.
Then if after this Remote Back Up was done, if the BlackBerry 7 device was lost or stolen or destroyed, then you could simply go and purchase another BlackBerry 7 operating system device and input your primary email address that was used to register the previous BlackBerry 7 device, in to the new BlackBerry 7 device and then once set up, then open up BlackBerry Protect and click on Restore and select the last saved cloud Back Up and then all of the data that you last Backed Up over BlackBerry Protect Cloud is now installed on to your newly purchased BlackBerry 7 operating system device.
This was a vital feature for total security and peace of mind of all BlackBerry users.
All BlackBerry users do NOT want to download any third party application that makes claims to offering this service as any third party application is NOT reliable and NOT safe and NOT secure.
Only the Remote Back Up and Remote Restore on the BlackBerry cloud that is available on BlackBerry Protect on the BlackBerry 7 operating system, is the only proved secure cloud back up for BlackBerry and actually works precisely and is totally safe and secure.
So I now ask the question to BlackBerry,
Why is this vital Remote Back Up and Remote Restore feature of BlackBerry Protect that is available on the BlackBerry 7 operating system, is not on the BlackBerry 10 operating system ?
Will BlackBerry please listen to its loyal customers and please introduce the two above mentioned features as an update to the BlackBerry 10 operating system.
These above two mentioned functions and features are vital and it's what millions of loyal BlackBerry customers want installed on their BlackBerry 10 devices.
Please can someone at BlackBerry please come back to me and tell me if these above two features will be introduced to the BlackBerry 10 operating system as an update or download ? As its what we all want back.
Thank You.

Ditto on both points. Meanwhile I use the solution of a third party backup.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Blackberry Protect function after SIM change

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