Blackberry Protect service Unavailable

Post upgrade to 10.1.0.4181, Blackberry Protect service is not working and error "Unable to connect to the Blackberry Protect Service" shows up. PLease help. Thank you

deb1985 wrote:
Sorry I know I have entered someone else's post.
Yes, indeed...when you do that, we can only hope that you actually read and tried what was already in the thread before you. You have yet to confirm that you have done so...
deb1985 wrote:
Looks like some how, my phone is blocking calls from businesses.
Given that your entire description to this point included no successful inbound calls whatsoever, it is difficult for me to reach the same conclusion. I cannot conclude, based on what you said, that only businesses are blocked...from what you said, I'd deduce that ALL inbound calls are blocked. But then you went on...
deb1985 wrote:
I done a handset wipe and reloaded the software on my phone last night
OK...at least now I understand what you actually did. Thank you.
deb1985 wrote:
I got gems tv and EE to phone me today and them calls came through. I just need to test my work number again some how.
Indeed, you need to replicate exactly the failures from before to determine if what you did cured your issues or not. Otherwise, we're just guessing.
deb1985 wrote:
If that don't work then I don't know what's going on. My BlackBerry protect won't work. Its not worked for a while. It won't connect. Just says unable to connect. Location settings etc are on. EE said they can't help
EE has lied to you. Consider -- you PAY THEM for all of your services, which by contract makes them responsible for ALL of your formal service-related support. If they cannot figure it out, they have the ability (indeed, responsibility!) to escalate formally up to BlackBerry. As the link I provided you earlier states, end users have no free method to seek any support from BB whatsoever...the sole method to bypass your contractually required support channel (starting with EE) involves you paying a fee. That is the way formal support works, and all parties are contractually bound to it. Whoever you have talked to at EE is either telling you a lie, is uneducated as to how the process works, or there is more to the story than you have revealed. Based on what you have revealed, I can only deduce that you are entitled to formal support from EE, including escalation to BB...why they are refusing to do so is a mystery. But your persistence with them will be the key -- don't let the first person fob you off, insist that they live up to the contract you have with them, and escalate to their management, You PAY THEM for all of your services and support...right now, it appears they are delivering neither to you.

Similar Messages

The blackberry protect service is temporarily unavailable

I changed the sim on my phone and ever since I have the blackberry protect highlighted on my phone. It says I need to log back in in order for my phone to be protected however everytime I attempt to log in the message "The Blackberry ID service is temporarily unavailable".
This has been going on for weeks now and my phone is not protected! Is there any reason it says unavailable? what can I do?
I am currently using wifi as my phone does not have roaming

1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.
2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830
3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
Hopefully that will get things going again for you!
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry ID service unavailable. pls try again later

I'm using blackberry tour 9630,OS 5.0 and if I want to create my blackberry ID, after finishing typing my email and password then if click on signup after some few second then it displayed service unavailable pla try again later. I have doing this for almost a week now. Thank you so much waiting for ur assistance

thanks

BlackBerry Protect a drain on battery...or not???

Does having BlackBerry Protect in "ON" condition create any drain on the battery? If so, is it considered to be significant?
Thanks!
. . . . . Pete

There is no specific Blackberry Protect service running on the phone, however it could be included in "System" power. When toggling the BB Protect on/off, there was no change in the battery usage or no significant change. It's definitely a nice feature to have turned on just in case something were to happen.

Blackberry Protect - The BlackBerry ID service is temporarily unavailable

what can i do about this problem :s it works fine for everyone else

Ok, just a minute ago I was having the same problems and noone seemed to have the fix yet... So, I decided to call my carrier (T-mobile) and spoke with tech support. I specifically asked for a Blackberry Expert (believe me, the other tech support people I spoke with just kept telling me to turn my BB on and off and also made me do a complete wipe which did not fix it). What seemed to be the problem was that my blackberry was set on "voice only" on their Blackberry tool. She then changed it to "data and voice" and made me do another reset. Right after that, it fix all the internet problems I had been having with my Blackberry, I was able to log in to my Blackberry Protect and backup right away and I was also able to add an e-mail account to my blackberry phone. Hope this helps!

How to find a lost BlackBerry 10 smartphone using BlackBerry Protect

Posted originally on the Inside BlackBerry Help Blog
It’s a scenario no one wants to encounter but here’s a quick overview how you can help locate your BlackBerry 10 smartphone using BlackBerry Protect if you can’t find it.
Tip: Using a BlackBerry OS device? Check out this post for help locating your device using BlackBerry Protect.
Step 1 – Enable BlackBerry Protect and turn on Location Services
To locate your smartphone you must enable BlackBerry Protect and turn on Location Services.
After you turn on Location Services, your smartphone only sends its location information when you request it through the BlackBerry Protect website, or when your battery power is low.
Swipe down from the top of the screen
Tap  Settings > BlackBerry Protect
Set the BlackBerry Protect switch to On
Tap Location Services
Set the Location Services switch to On
Tap  Back to save your change
Step 2 – Log in to the BlackBerry Protect website
After you enable BlackBerry Protect and turn on Location Services, complete the following steps to view the location of your smartphone on a map.
Log in to the BlackBerry Protect website located at http://protect.blackberry.com
Click View Location
BlackBerry Protect will attempt to locate your smartphone
If your smartphone can be located, a map appears similar to the following showing the approximate location:
If you still can’t find your smartphone at the reported location, use the Play Sound option within the BlackBerry Protect website. This option makes your smartphone ring loudly for one minute as well as activating the Loud profile.
Help! BlackBerry Protect can’t locate my smartphone!
To locate your device it must be turned on and connected to the wireless network.
Because BlackBerry Protect also uses GPS, you may not locate your smartphone if it is inside a building, underground, or otherwise blocked from receiving a satellite signal.
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
Follow me on Twitter or Google+ and subscribe to the Inside BlackBerry Help Blog

TyW....... Great post...!

NO REMOTE BACKUP & RESTORE ON BLACKBERRY PROTECT ON BB10 OPERATING SYSTEM --- READ THIS POST

Dear BlackBerry,
First of all I would like to establish that I am a very loyal customer of BlackBerry, so anything that I will say in this letter is because of the personal concerns shared by me and millions of loyal BlackBerry customers.
BlackBerry have launched the new BlackBerry Classic Q20 phone.
Apart from the reintroduction of the Navigation and Track pad that is above the physical keyboard and slightly bigger size.
What are the real differences between this new BlackBerry Classic Q20   and the BlackBerry Q10 ?
The main issues and concerns are that BlackBerry have reduced and in fact left out several features on the BlackBerry 10 operating system, for which was available on the BlackBerry 7 operating system, such as on the BlackBerry Bold 9900.
Some features may not be vital or important, but other features were vital and important and by BlackBerry leaving out these vital features, it beckons the question as to why are BlackBerry limiting the software functions and capabilities of the BlackBerry 10 operating system as to what the BlackBerry 7 operating system has in place.
Do not misunderstand me in what I am saying, BlackBerry is still the best in what it does and I love the product. And the BlackBerry 10 operating system does have features and functions that the BlackBerry 7 operation system does not have.
But the whole point of improvement is that BlackBerry keep the best and vital functions that are available on the BlackBerry 7 operating system and actually include those features and functions in to the BlackBerry 10 operating system. That would make sense and move forward.
There are two vital features and functions that I will now mention that are available on the BlackBerry 7 operating system but was left out of the BlackBerry 10 operating system.
Firstly, there is a feature on the BlackBerry 7 operating system, called   "SELECT ALL"
This feature allowed the user to go in to their, photos or pictures or videos or music or documents or phone contacts folders and if the user wished to share all of those items in that particular folder to another phone device with Bluetooth or a computer with Bluetooth, or to delete all of the items in one go within that folder, then the user would not need to manually click on each item within that folder, which is time consuming especially if there may be in excess of one hundred items in each folder or more than one hundred phone contacts within the contacts folder, where the user needs to now manually click on each item using the "Select More" feature that is the available feature on the BlackBerry 10 operating system and is very time consuming.
But within the BlackBerry 7 operating system there is the feature and function that is called   "SELECT ALL"
This feature allows the user to "select all" of the individual items within the folder of their choice or the phone contacts folder, with just one click and be able to either delete all of these items or to share transfer all of these items to another device or computer that has Bluetooth.
Can BlackBerry bring this feature to the BlackBerry 10 operating system as an update as soon as possible ?
The next feature and function that was on the BlackBerry 7 operating system but was deliberately not included in the BlackBerry 10 operating system is the >
Remote Back Up   and   Remote Restore     on the BlackBerry Protect.
This cloud back up and restore feature was vital and in the history of BlackBerry with Blackberry's advanced encryption and security, this cloud back up and restore feature was always safe and the security and protection of data being backed up and restored to and from Blackberry's cloud has NEVER been compromised or hacked or accessed in any way what so ever by anyone. And this made Blackberry's reputation for security number one and gave the loyal BlackBerry customers even more confidence in the BlackBerry product.
Now I will go in to detail why it is vital that BlackBerry must include and introduce this feature that is available on the BlackBerry 7 operating system but it is not available on the BlackBerry 10 operating system.
Firstly, the current BlackBerry protect that is available on the BlackBerry 10, has some lovely fancy features, such as remote locating of the phone and remote wiping of the phone, should it ever be lost or stolen.
The fact is, this is a good feature, but if the phone was lost forever or indeed stolen, then that's it, the device data is also lost forever and the only data that would be accessible to restore on to a new BlackBerry 10 operating system device, would be what ever the last back up that was available that was made using BlackBerry Link on the computer.
Now, doing a phone back up on BlackBerry Link on the computer, is all very well and good, but there are many limitations to this.
Firstly,
if the owner of a BlackBerry 10 operating system device was to be at home or in the office and connect their BlackBerry 10 device to their computer to BlackBerry Link and do a full device Back Up. Then that device is now only Backed Up at that point and is only Backed Up to date at that moment.
Now imagine after that Back Up was made, the computer in which BlackBerry Link is installed on and the Back Up was made, imagine the situation where that computer broke and all the saved data was lost or destroyed for ever or that computer that had the BlackBerry Link backed up data was stolen and never recovered ? Then everything that was backed up from the BlackBerry 10 operating system device to that particular computer using BlackBerry Link, would now be lost for ever. Which means that the Back Up that was made using BlackBerry Link is pointless in this above situation.
Second Example,
This next example is even more realistic and is vital in my argument for the Remote Back Up and Remote Restore.
Imagine for example it is a day that you decide to do a full phone Back Up of your BlackBerry 10 operating system device on your computer using BlackBerry Link. Everything is now Backed Up only on that computer and is only up to date at that moment.
Then later that day, you need to travel to another town or city or state or country, for what ever reason and you may be away for a day or several days or weeks.
While you are away, the computer that you used to make the last full Back Up using BlackBerry Link, is at your home or in your office, hundreds or thousands of miles away from where you are with your BlackBerry 10 device.
While you are away, you input new contact details or new calendar schedule entries or new memo notes or new reminders or all of these above vital entries in to your phone.
You do this the next day when you leave and then throughout your business or personal vacation, you continue to input vital information in to your BlackBerry 10 operating system device, such as new contacts, new or amended calendar entries, new memos, new tasks. All the vital information that you need stored safely and secure.
Then your BlackBerry 10 operating system device is either lost or destroyed or stolen. But whichever, it is now gone for ever and all of the NEW vital information that you have in putted in to your BlackBerry 10 operating system device since the last full Back Up that was made using BlackBerry Link on the computer that is hundreds or thousands of miles away, has now been lost for ever.
What is the point in in putting any new data or information in to your BlackBerry 10 device if a situation as mentioned above was to happen ?
Where is the benefit of only the BlackBerry Link Back Up in this above situation ?
Now if the device was a BlackBerry 7 operating system device such as the BlackBerry Bold 9900, then if the above situation was to happen, if you was away from your home or office since the last full Back Up of your device was made on a computer.
If you were hundreds or thousands of miles away and whilst you was away on vacation you need entered new contact details or new memos or new reminders or new calendar entries or amendments in to your BlackBerry 7 device. Then you can immediately after in putting these new items of information and data in to your BlackBerry 7 device, you can do a Remote Back Up to the BlackBerry Cloud   using any connected wireless network or your mobile phone network using your data that is on your sim card to do this Remote Back Up.
Then if after this Remote Back Up was done, if the BlackBerry 7 device was lost or stolen or destroyed, then you could simply go and purchase another BlackBerry 7 operating system device and input your primary email address that was used to register the previous BlackBerry 7 device, in to the new BlackBerry 7 device and then once set up, then open up BlackBerry Protect and click on Restore and select the last saved cloud Back Up and then all of the data that you last Backed Up over BlackBerry Protect Cloud is now installed on to your newly purchased BlackBerry 7 operating system device.
This was a vital feature for total security and peace of mind of all BlackBerry users.
All BlackBerry users do NOT want to download any third party application that makes claims to offering this service as any third party application is NOT reliable and NOT safe and NOT secure.
Only the Remote Back Up and Remote Restore on the BlackBerry cloud that is available on BlackBerry Protect on the BlackBerry 7 operating system, is the only proved secure cloud back up for BlackBerry and actually works precisely and is totally safe and secure.
So I now ask the question to BlackBerry,
Why is this vital Remote Back Up and Remote Restore feature of BlackBerry Protect that is available on the BlackBerry 7 operating system, is not on the BlackBerry 10 operating system ?
Will BlackBerry please listen to its loyal customers and please introduce the two above mentioned features as an update to the BlackBerry 10 operating system.
These above two mentioned functions and features are vital and it's what millions of loyal BlackBerry customers want installed on their BlackBerry 10 devices.
Please can someone at BlackBerry please come back to me and tell me if these above two features will be introduced to the BlackBerry 10 operating system as an update or download ? As its what we all want back.
Thank You.

Ditto on both points. Meanwhile I use the solution of a third party backup.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Blackberry Internet Service Failure

I am trying to setup the Blackberry Internet Service to access my email server to obviously forward those emails to my Blackberry. Using the web service, I attempt to add my email account, but it always fails with this error: "An error occurred while validating your login. Please check your user name and password." Now I know after numerous attempts that at least one of the times I had to enter that info correctly. This will be followed by an email from the Blackberry server to my email address containing the settings I used. I have my .Mac and ISP emails working with my Blackberry without a problem.
I'll admit I'm an amateur at this, so any help would be greatly appreciated. Thanks in advance.
Eric
Additional info:
SMTP Log
Apr 10 21:49:42 powermacg4 postfix/smtpd[11243]: connect from smtp04.bis.na.blackberry.com[216.9.248.51]
Apr 10 21:49:42 powermacg4 postfix/smtpd[11243]: 2CE95146D76: client=smtp04.bis.na.blackberry.com[216.9.248.51]
Apr 10 21:49:42 powermacg4 postfix/cleanup[11245]: 2CE95146D76: message-id=<[email protected]be rry>
Apr 10 21:49:42 powermacg4 postfix/qmgr[1610]: 2CE95146D76: from=<[email protected]>, size=3440, nrcpt=1 (queue active)
Apr 10 21:49:47 powermacg4 postfix/smtpd[11243]: disconnect from smtp04.bis.na.blackberry.com[216.9.248.51]
Mailaccess Log
Apr 10 21:48:40 powermacg4 imaps[11212]: starttls: SSLv3 with cipher RC4-MD5 (128/128 bits new) no authentication
Apr 10 21:48:40 powermacg4 imaps[11231]: starttls: SSLv3 with cipher RC4-MD5 (128/128 bits new) no authentication
Apr 10 21:48:41 powermacg4 imaps[11232]: starttls: SSLv3 with cipher RC4-MD5 (128/128 bits new) no authentication
Apr 10 21:48:41 powermacg4 imaps[11233]: starttls: SSLv3 with cipher RC4-MD5 (128/128 bits new) no authentication
Apr 10 21:49:41 powermacg4 imaps[11212]: starttls: SSLv3 with cipher RC4-MD5 (128/128 bits new) no authentication
postconf -n
command_directory = /usr/sbin
config_directory = /etc/postfix
content_filter = smtp-amavis:[127.0.0.1]:10024
daemon_directory = /usr/libexec/postfix
debugpeerlevel = 2
enableserveroptions = yes
html_directory = no
inet_interfaces = all
localrecipientmaps =
luser_relay = postmaster
mail_owner = postfix
mailboxsizelimit = 0
mailbox_transport = cyrus
mailq_path = /usr/bin/mailq
manpage_directory = /usr/share/man
messagesizelimit = 52428800
mydestination = $myhostname,localhost.$mydomain,$mydomain, localhost,mail.xxxxxxx.us,XX.YY.ZZ.106
mydomain = xxxxxxx.us
mydomain_fallback = localhost
myhostname = mail.xxxxxxx.us
mynetworks = 127.0.0.1/32,XX.YY.ZZ.106,192.168.225.192/26,XX.YY.ZZ.143,bis.na.blackberry.com
mynetworks_style = host
newaliases_path = /usr/bin/newaliases
queue_directory = /private/var/spool/postfix
readme_directory = /usr/share/doc/postfix
sample_directory = /usr/share/doc/postfix/examples
sendmail_path = /usr/sbin/sendmail
setgid_group = postdrop
smtpddatarestrictions = permit_mynetworks, rejectunauthpipelining, permit
smtpdenforcetls = no
smtpdhelorequired = yes
smtpdhelorestrictions = permitsaslauthenticated, permit_mynetworks, checkheloaccess hash:/etc/postfix/helo_access, rejectnon_fqdnhostname, rejectinvalidhostname, permit
smtpdpw_server_securityoptions = cram-md5,gssapi
smtpdrecipientrestrictions = rejectinvalidhostname, rejectnon_fqdnsender, rejectnon_fqdnrecipient, permitsaslauthenticated, permit_mynetworks, rejectunauthdestination, rejectunlistedrecipient, permit
smtpdsasl_authenable = yes
smtpdsenderrestrictions = permitsaslauthenticated, permit_mynetworks, rejectnon_fqdnsender, permit
smtpdtlsCAfile = /etc/certificates/powermacg4.xxxxxxx.us.chcrt
smtpdtls_certfile = /etc/certificates/powermacg4.xxxxxxx.us.crt
smtpdtls_keyfile = /etc/certificates/powermacg4.xxxxxxx.us.key
smtpduse_pwserver = yes
smtpdusetls = yes
unknownlocal_recipient_rejectcode = 550
PowerMac G5 2GHz DP Mac OS X (10.4.9) PowerMac G4 DP Server

UptimeJeff,
Thank you for the prompt reply. I will post my IMAP config tomorrow when I am home. As far as the authentication goes, it appears that BB is using RC4-MD5. Am I correct? There is no way to change that on the BB end as far as I know. Can the OS X mailserver use RC4-MD5? Currently I have only Kerberos and CRAM-MD5 enabled.
Eric

During switchover operation in IE shows error "503 Service Unavailable".

Hi,
I have installed Oracle Enterprise Manager 10g Release 2 (10.2.0.2) on Windows 2003 server service pack 2.Everything works fine, but when I go for switchover/failover operation firstly error comes as “500 Internal Server Error” and then after refreshing the page “503 Service Unavailable”. Following are the logs.
I applied the patch Grid Control Release 3 (10.2.0.3.0), but still same error occurs.
Both database status is up and EM console home shows 100% up.
Some Collected errors from emoms.trc
2007-11-03 12:24:35,453 [Thread-25] ERROR em.dataguard updateDGStatus.453 - ConfigBean:updateDGStatus(): Exception java.lang.NullPointerException
2007-11-03 12:25:01,703 [Thread-26] ERROR em.dataguard updateDGStatus.453 - ConfigBean:updateDGStatus(): Exception java.lang.NullPointerException
2007-11-03 12:25:11,156 [Thread-27] ERROR em.dataguard updateDGStatus.453 - ConfigBean:updateDGStatus(): Exception java.lang.NullPointerException
2007-11-03 12:25:17,906 [EMUI_12_25_17_/console/targets] ERROR jdk.NLSUtil getFormattedDateWithTZ.407 - Invalid region name format: GMT+05:30
2007-11-03 12:25:17,906 [EMUI_12_25_17_/console/targets] ERROR jdk.NLSUtil getFormattedDateWithTZ.407 - Invalid region name format: GMT+05:30
2007-11-03 12:25:19,343 [EMUI_12_25_19_/console/home] ERROR jdk.NLSUtil getFormattedDateWithTZ.407 - Invalid region name format: GMT+05:30
2007-11-03 12:30:16,562 [Thread-34] ERROR db.rac getEMDFromRep.806 - Closed Connection
java.sql.SQLException: Closed Connection
     at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:137)
     at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:174)
     at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:239)
     at oracle.jdbc.driver.PhysicalConnection.prepareStatement(PhysicalConnection.java:928)
     at oracle.jdbc.driver.PhysicalConnection.prepareStatement(PhysicalConnection.java:824)
     at oracle.jdbc.OracleConnectionWrapper.prepareStatement(OracleConnectionWrapper.java:72)
     at oracle.sysman.util.jdbc.ConnectionWrapper.prepareStatement(ConnectionWrapper.java:467)
     at oracle.sysman.db.rac.util.ClusterUtil.getEMDFromRep(ClusterUtil.java:795)
     at oracle.sysman.db.rac.util.ClusterUtil.getEMD(ClusterUtil.java:888)
     at oracle.sysman.emo.util.DBVerify.getDBProperties(DBVerify.java:2454)
     at oracle.sysman.emo.util.DBStateUtil.doDatabaseShutdown(DBStateUtil.java:703)
     at oracle.sysman.db.dg.util.RemoteCtrl.shutdownDB(RemoteCtrl.java:596)
     at oracle.sysman.db.dg.util.ClientOperation.doClientOp(ClientOperation.java:368)
     at oracle.sysman.db.dg.util.ClientOperation$BounceThread.run(ClientOperation.java:215)
     at java.lang.Thread.run(Thread.java:534)
2007-11-03 12:30:16,562 [Thread-34] ERROR emo.util verifyDBProperties.2073 - DBStateUtil.verifyDBProperties: EMD URL was null or empty.
2007-11-03 12:30:23,265 [EMUI_12_30_23_/console/database/dataguard] ERROR em.dataguard onEvent.1233 - Data Guard: found errors during role change: Unable to retrieve the URL from repository. Check the specified target name and its corresponding target type. Other possible causes: remote EMD is not pointing to the web server, or remote target information has not been loaded.
2007-11-03 12:30:41,328 [ApplicationServerThread-5] ERROR app.SessionObjectManager sessionDestroyed.128 - java.sql.SQLException: ORA-00604: error occurred at recursive SQL level 1
ORA-01219: database not open: queries allowed on fixed tables/views only
2007-11-03 12:30:42,968 [PingHeartBeatRecorder] WARN emdrep.pingHBRecorder resetConnection.305 - SQLException caught while resetting connection ORA-00604: error occurred at recursive SQL level 1
ORA-01219: database not open: queries allowed on fixed tables/views only
2007-11-03 12:30:43,093 [Job Dispatcher Thread] ERROR em.jobs mainTask.2346 - encountered error:
java.sql.SQLException: ORA-01092: ORACLE instance terminated. Disconnection forced
2007-11-03 12:30:44,046 [SeverityLoad https://ashok:3872/emd/main/] ERROR eml.XMLLoader markFileAsError.854 - Error repeated 2 times: ERROR-400|ORA-00604: error occurred at recursive SQL level 1
ORA-01219: database not open: queries allowed on fixed tables/views only
2007-11-03 12:30:46,796 [AJPRequestHandler-ApplicationServerThread-6] ERROR eml.OMSHandshake processFailure.806 - OMSHandshake failed.(AGENT URL = https://ashok:3872/emd/main/)(ERROR = INTERNAL_ERROR)(CAUSE =java.sql.SQLException: ORA-00604: error occurred at recursive SQL level 1
ORA-01219: database not open: queries allowed on fixed tables/views only
2007-11-03 12:33:29,843 [AJPRequestHandler-ApplicationServerThread-6] ERROR conn.ConnectionService verifyRepositoryEx.817 - Invalid Connection Pool. ERROR = ORA-00604: error occurred at recursive SQL level 1
ORA-01219: database not open: queries allowed on fixed tables/views only
Regards,
S Reddy

Hi,
Thanks for your reply.
Steps Performed while configuring data guard.
- Install Oracle Enterprise Manager 10 g with new database option on windows server 2003 enterprise edition service pack 2.
- Applied patch of Oracle database 10g Release 2 (10.2.0.3)
- Applied patch of Oracle Enterprise Manager 10g Grid Control Release 3 (10.2.0.3.0)
Primary Database=GOOGLE
Secondary Database=YAHOO
Run the following commands in CMD.
Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.
C:\Documents and Settings\oracle>set oracle_home=C:\Oracle_NET\db10g
C:\Documents and Settings\oracle>set oracle_sid=GOOGLE
C:\Documents and Settings\oracle>sqlplus /nolog
SQL*Plus: Release 10.1.0.4.2 - Production on Thu Nov 8 09:44:58 2007
Copyright (c) 1982, 2005, Oracle. All rights reserved.
SQL> CONNECT SYS/infodb1 as sysdba
Connected to an idle instance.
SQL> startup;
ORACLE instance started.
Total System Global Area 536870912 bytes
Fixed Size 790068 bytes
Variable Size 162525644 bytes
Database Buffers 373293056 bytes
Redo Buffers 262144 bytes
Database mounted.
Database opened.
SQL> show parameters unique;
NAME TYPE VALUE
db_unique_name string GOOGLE
SQL> select log_mode from v$database;
LOG_MODE
NOARCHIVELOG
SQL> create pfile from spfile;
File created.
SQL> shutdown immediate;
Database closed.
Database dismounted.
ORACLE instance shut down.
SQL> exit
Disconnected from Oracle Database 10g Enterprise Edition Release 10.1.0.4.0 - Pr
oduction
With the Partitioning, OLAP and Data Mining options
C:\Documents and Settings\oracle>sqlplus /nolog
SQL*Plus: Release 10.1.0.4.2 - Production on Thu Nov 8 10:38:31 2007
Copyright (c) 1982, 2005, Oracle. All rights reserved.
SQL> CONNECT SYS/infodb1 as sysdba
Connected to an idle instance.
SQL> [b]STARTUP NOMOUNT PFILE=C:\Oracle_NET\db10g\database\INITgoogle.ORA;
ORACLE instance started.
Total System Global Area 536870912 bytes
Fixed Size 790068 bytes
Variable Size 162525644 bytes
Database Buffers 373293056 bytes
Redo Buffers 262144 bytes
SQL> create spfile from pfile;
File created.
SQL> shutdown immediate;
ORA-01507: database not mounted
ORACLE instance shut down.
SQL> exit
Disconnected from Oracle Database 10g Enterprise Edition Release 10.1.0.4.0 - Pr
oduction
With the Partitioning, OLAP and Data Mining options
C:\Documents and Settings\oracle>sqlplus /nolog
SQL*Plus: Release 10.1.0.4.2 - Production on Thu Nov 8 10:41:32 2007
Copyright (c) 1982, 2005, Oracle. All rights reserved.
SQL> CONNECT SYS/infodb1 as sysdba
Connected to an idle instance.
SQL> STARTUP MOUNT;
ORACLE instance started.
Total System Global Area 536870912 bytes
Fixed Size 790068 bytes
Variable Size 162525644 bytes
Database Buffers 373293056 bytes
Redo Buffers 262144 bytes
Database mounted.
SQL> alter database archivelog;
Database altered.
SQL> alter database force logging;
Database altered.
SQL> select log_mode from v$database;
LOG_MODE
ARCHIVELOG
SQL> exit
Disconnected from Oracle Database 10g Enterprise Edition Release 10.1.0.4.0 - Pr
oduction
With the Partitioning, OLAP and Data Mining options
Then I login to site https://ashok:1159/em by using SYSMAN account which is the console for em.
-     Then I created standby database through.<TARGETS-DATABASES-GOOGLE- MAINTENANCE -DATA GUARD- SET UP AND MANAGE-ADD STANDBY DATABASE- CREATE A NEW PHYSICAL STANDBY DATABASE>
-     Then I verify the configuration it shows the following log.
Initializing
Connected to instance ASHOK:yahoo
Starting alert log monitor...
Updating Data Guard link on database homepage...
Data Protection Settings:
Protection mode : Maximum Performance
Log Transport Mode settings:
GOOGLE: ARCH
YAHOO: ARCH
Checking standby redo log files.....OK
Checking Data Guard status
GOOGLE : Normal
YAHOO : Normal
Request ID: 2: 1: 638446177, Operation: CTL_GET_STATUS
Checking Inconsistent Properties
Checking agent status
GOOGLE ... WARNING: No credentials available for target ASHOK
Attempting agent ping ... OK
YAHOO ... WARNING: No credentials available for target ASHOK
Attempting agent ping ... OK
Switching log file 90.Done
Checking applied log on GOOGLE...OK
Processing completed.
Following are the files:
Additional parameters in[b] INITgoogle.ora
*.db_unique_name='GOOGLE
*.LOG_ARCHIVE_CONFIG='DG_CONFIG=(GOOGLE,YAHOO)'
*.log_archive_dest_1='location=C:\Oracle_NET\ALD_DEST_1','VALID_FOR=(ALL_LOGFILES,ALL_ROLES)','mandatory','arch','DB_UNIQUE_NAME=GOOGLE','REOPEN=30'
*.log_archive_dest_2='SERVICE=YAHOO','LGWR','ASYNC','VALID_FOR=(ONLINE_LOGFILES,PRIMARY_ROLE)','DB_UNIQUE_NAME=YAHOO'
*.LOG_ARCHIVE_DEST_STATE_1=ENABLE
*.LOG_ARCHIVE_DEST_STATE_2=ENABLE
*.REMOTE_LOGIN_PASSWORDFILE=EXCLUSIVE
*.LOG_ARCHIVE_FORMAT=%t_%s_%r.arc
*.LOG_ARCHIVE_MAX_PROCESSES=10
*.fal_server=YAHOO
*.fal_client=GOOGLE
*.standby_file_management=auto
*.db_file_name_convert='YAHOO/YAHOO','GOOGLE/GOOGLE'
*.log_file_name_convert='C:\Oracle_NET\OD\YAHOO\YAHOO','C:\Oracle_NET\OD\GOOGLE\GOOGLE'
listener.ora
# listener50312.ora Network Configuration File: C:\DOCUME~1\oracle\LOCALS~1\Temp\listener50312.ora
# Generated by Oracle configuration tools.
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(SID_NAME = GOOGLE)
(ORACLE_HOME = C:\Oracle_NET\db10g)
(PROGRAM = extproc)
(SID_DESC =
(GLOBAL_DBNAME = GOOGLE_DGMGRL)
(ORACLE_HOME = C:\Oracle_NET\db10g)
(SID_NAME = GOOGLE)
(SID_DESC =
(GLOBAL_DBNAME = YAHOO_DGMGRL)
(ORACLE_HOME = C:\Oracle_NET\db10g)
(SID_NAME = YAHOO)
(SID_DESC =
(GLOBAL_DBNAME = YAHOO_DGMGRL)
(ORACLE_HOME = C:\Oracle_NET\db10g)
(SID_NAME = YAHOO)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC))
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = ashok)(PORT = 1521))
Tnsnames.ora
# tnsnames.ora Network Configuration File: C:\Oracle_NET\db10g\network\admin\tnsnames.ora
# Generated by Oracle configuration tools.
GOOGLE =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = ashok)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = GOOGLE)
YAHOO =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = ashok)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = YAHOO)
EXTPROC_CONNECTION_DATA =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC))
(CONNECT_DATA =
(SID = PLSExtProc)
(PRESENTATION = RO)
-     Then Both databases are running
-     It showing the data guard home page.
-     Then I go for switchover operation the error occurs.

BlackBerry Protect :\

Hi,,
BB protect doesn't work on my BB curve 9360,,
keep telling me " The service plan for your BB does not support this app . please contact your service provider for additional information or to update your service plan " .. so i hope u have an idea how to fix it .. BTW i use wi-fi ..
and i still have a problem with my BBM 7 .. the blue screen .. did u find any Solution for that problem !! ..
thanks

Hello shadi13
To use BlackBerry Protect ,BBM and many BlackBerry applications we need a BlackBerry data plan from our Carrier , Do you have it ? If not then Call or Contact MobiNil and activate it on your account it will solve your issue with BlackBerry protect as well as BBM .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Data services unavailable using just wi-fi

I ve got my first bb just a few months ago and I ve got some problems when trying to access any msg using just a wi-fi connection while I am at my work. I live in Venezuela but I work on a vessel offshore in Angola.
At home everything on my bb works fine , I can manually switch off the mobile network and I still can have access to all the messengers using just my home wi-fi connection.
On the vessel I can not get any mobile coverage but we have a wi-fi network connection, now when using this wi-fi network only the browser works. Every time I try to log in into any messenger I get this message " Data services unavailable".
Here in Angola the blackberry services are not available yet with any provider so I wonder if this could be the reason, even though I am using just a wi-fi connection.?
Thanks in advance

Just to clarify...
I am located in Toronto and our carriers here
a) Always make you sign up for some sort of BB package with the activation of a new handset (i.e. free or discounted prices on 3-year contracts)
b) Canadian carriers also offer two to three types of packages: Data OR Email/IM OR Social Packages which gives you access to Facebook, My Space, and other similar applications.

BlackBerry Protect - too many active devices error

Hi guys, I've been doing one-to-one exchanges with my service provider due to hardware issues. Each time I get a new handset, i activate it with my BB Protect but now there's this error coming out and I've deleted the devices from the BlackBerry Protect page but I'm still getting the same error.

spicyscreamer wrote:
Hi guys, I've been doing one-to-one exchanges with my service provider due to hardware issues. Each time I get a new handset, i activate it with my BB Protect but now there's this error coming out and I've deleted the devices from the BlackBerry Protect page but I'm still getting the same error.
hello,
my feeling is that the deletion of the other devices never worked. What Windows version are you using, and what is your browser name & version?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

REMOTE BACKUP & RESTORE on BlackBerry Protect for BB10 operating system ?

Does anyone at BlackBerry or anywhere else know if BlackBerry will introduce for the BlackBerry Protect on the operating 10 system, the >
REMOTE BACKUP & RESTORE feature as is available on the BlackBerry Protect on the
operating 7 system ?
This is a vital secure cloud backup to the BlackBerry servers and was used by millions of BlackBerry customers on the BlackBerry Protect on the BlackBerry operating 7 system, but it was not included by BlackBerry on the BlackBerry Protect on the operating 10 system.
This is vital and needed most urgently so we can do secure and reliable cloud Backups and Restores from our BlackBerry 10 devices to the secure BlackBerry cloud servers.
All other third party applications to download and use as an alternative, simply do not work and are not stable or reliable or safe or secure.
This was the only totally safe and reliable and secure cloud Backup and Restore and BlackBerry must bring this feature back as either an update or as a new download, but it must be introduced in to the operating 10 software.
Please can anyone at BlackBerry or anywhere else tell me if it will be on the operating 10 software in the near future ?
Also BlackBerry must bring the ( SELECT ALL ) feature to its operating 10 software.
This was a vital feature on the operating 7 software that has also been left out.
This feature is vital when wanting to delete or transfer ALL files in a stored location on the phone or SD card.
If you have for example 100 songs or pictures or documents saved and you want to delete all in one hit, then you would just go in to that folder, for example, just the picture folder if you want to delete all pictures and then you would press >
( SELECT ALL ) and all the contents of that folder you selected would be deleted, in the same way, you can also click on > ( SELECT ALL ) on the contents of that folder to transfer those contents in one hit using Bluetooth to another mobile device or computer.
At this moment when you use a BlackBerry 10 device, this feature is not there and you need to go in to that folder and manually select each and every item that you want to delete or transfer, one item at a time, which is very time consuming and frustrating.
Does anyone at BlackBerry know if this >
( SELECT ALL ) feature will be available for the BlackBerry 10 operating system in the near future in a software update ?
Can anyone please help ?
Any information on my above two issues ?

I know BlackBerry is working on their cloud service but no word on when or just what they will offer in the future.
As for "select all" that would be nice but haven't heard anything about it coming. It's not in 10.3.1.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Discussion service unavailable

I config oam with webcenter successfully. I wanna config discussion service connection at /em take the following url as reference.
http://download.oracle.com/docs/cd/E12839_01/webcenter.1111/e12405/wcadm_services.htm#CHDGAICG
I've checked all my steps carefully, but it still doesn't work. The output:
<2010-2-21 上午12时01分25秒 CST> <Error> <oracle.webcenter.concurrent.Submission
<BEA-000000> <caught exception removing thread context><2010-2-21 上午12时01分40秒 CST> <Warning> <oracle.webcenter.collab.forum.intern
al.model.gateway.ForumGatewayManager> <BEA-000000> <oracle.webcenter.collab.foru
m.ForumException: 服务不可用。>
服务不可用 is "service unavailable" in Chinese.
I config discussion with external ldap server( oid ) and test it at "http://host:port/owc_discussions/admin" it woks well. ( host:port is the webtier's and the context is protected by oam )
BTW: I test it with webcenter 11gr1p2.
My question is how to solve it or debug it?
Any hints or comments are welcome.
Edited by: Yekkis on 2010-2-21 上午12:09
Edited by: Yekkis on 2010-2-21 上午12:10
Edited by: Yekkis on 2010-2-21 上午12:10

First, let me take on the easy one. To get to weblogs, you need to go to http://domain/users/ as that is where user weblogs are now.
For your other, more pressing issue, the log file you pasted in tells me that the metadata.plist file for a particular group was incompletely written when your disk filled up. The simple thing to do would be to load up the metadata.plist file for each group in the Collaboration root folder (by default /Library/Collaboration/Groups/<groupname>/metadata.plist in a text editor and make sure it looks like a plist file. When you find the bad one, I'd recommend you remove the metadata.plist file as it will automatically regenerate a default one for you.
Let us know if this doesn't work for you.

Device not detected in Blackberry Protect

I've activated the BB Protect services on my device and even the location services are turned on all the times. However, when I try to manage my device by visiting http://protect.blackberry.com it says there's no device configured to my BB ID.
Upon doing everything correctly, the only solution I've learnt is that BB tells me that my device is mapped to an enterprise account. Well I can assure that my device is not mapped to any enterprise account what so ever. Can someone please suggest how can I fix this?

Check for same blackberry ID for both Phone & Blackberry Protect website login.

Blackberry Protect service Unavailable

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