Blackberry Protect won't locate phone while roaming on Rogers

I am a ATT customer who decided to try BB Protrect while on vacation in Cananda and this is what I discovered. BB Protect doesn't work as it did on my 9900 on the Rodgers newtwork. BB this is a step backward, since the BB Protect OS10 no longer backs up.

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Blackberry protect reversing archive of phone I use.

Hi to all, I have accidentally archived my blackberry 9360 on bb protect whilst archiving older lost handsets. I would like to take my current handset out of he archived section on bb protect, however am struggling to do so. Please help as I can no linger remotely (via pc) use the features such as locate phone, lock and send message on screen. Please help me.

First, you need to remove your email address from your post.
Second, try making a manual backup and see if it logs it on the BB Protect Website.
Third, if you use the Protect app and go to Restore (don't actually do the restore) does it show in the list on the device?
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Restoring from blackberry protect on my old phone

Hi,
I need to restore a backup on my old phone from Blackberry Protect, but I do not have a data service since it has been moved on my new Z10. how can I retrieve the data? I do have a wifi connection on the device!
Thanks,

Hello,
You cannot. On a legacy BB, you must have an active and adequate BIS account so as to have any use of the proprietary services, including BB Protect.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Protect service Unavailable

Post upgrade to 10.1.0.4181, Blackberry Protect service is not working and error "Unable to connect to the Blackberry Protect Service" shows up. PLease help. Thank you

deb1985 wrote:
Sorry I know I have entered someone else's post.
Yes, indeed...when you do that, we can only hope that you actually read and tried what was already in the thread before you. You have yet to confirm that you have done so...
deb1985 wrote:
Looks like some how, my phone is blocking calls from businesses.
Given that your entire description to this point included no successful inbound calls whatsoever, it is difficult for me to reach the same conclusion. I cannot conclude, based on what you said, that only businesses are blocked...from what you said, I'd deduce that ALL inbound calls are blocked. But then you went on...
deb1985 wrote:
I done a handset wipe and reloaded the software on my phone last night
OK...at least now I understand what you actually did. Thank you.
deb1985 wrote:
I got gems tv and EE to phone me today and them calls came through. I just need to test my work number again some how.
Indeed, you need to replicate exactly the failures from before to determine if what you did cured your issues or not. Otherwise, we're just guessing.
deb1985 wrote:
If that don't work then I don't know what's going on. My BlackBerry protect won't work. Its not worked for a while. It won't connect. Just says unable to connect. Location settings etc are on. EE said they can't help
EE has lied to you. Consider -- you PAY THEM for all of your services, which by contract makes them responsible for ALL of your formal service-related support. If they cannot figure it out, they have the ability (indeed, responsibility!) to escalate formally up to BlackBerry. As the link I provided you earlier states, end users have no free method to seek any support from BB whatsoever...the sole method to bypass your contractually required support channel (starting with EE) involves you paying a fee. That is the way formal support works, and all parties are contractually bound to it. Whoever you have talked to at EE is either telling you a lie, is uneducated as to how the process works, or there is more to the story than you have revealed. Based on what you have revealed, I can only deduce that you are entitled to formal support from EE, including escalation to BB...why they are refusing to do so is a mystery. But your persistence with them will be the key -- don't let the first person fob you off, insist that they live up to the contract you have with them, and escalate to their management, You PAY THEM for all of your services and support...right now, it appears they are delivering neither to you.

Connect blackberry protect with desktop software

Hy.
I've got a problem. I lost my phone and I have no signal, so i can't find it with the locater on blackberry protect. now I have another problem. I saved my data only with blackberry protect. So when I logg in on blackberry protect I see my device and I also see, that on 3 days ago it saved my data. but now I need my contacts. can I connect blackberry protect with my blackberry desktop software so I can see all my contatcs on my computer? or does someone know what I can do? Thanks for your help cuz I'm kinda despret right now. :-(

Blackberry protect won't work on the 8310.
http://appworld.blackberry.com/webstore/content/20844/?lang=EN
See Supported Devices section.
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Is Blackberry Protect compatible with the Playbook?

Hi,
I have Blackberry Protect on my BB phone.
Can I use it on my Playbook or Is there an equivilant for the Playbook that offers the same features:-
1) Remote locking.
2) Arear locater.
3) Email message.
etc..
Thank you.
Storm II & Playbook user
Solved!
Go to Solution.

not yet, maybe after OS 2 sometime next month
Using the Playbook and the Z10 and the Z30 and loving them
Martin

How to find a lost BlackBerry 10 smartphone using BlackBerry Protect

Posted originally on the Inside BlackBerry Help Blog
It’s a scenario no one wants to encounter but here’s a quick overview how you can help locate your BlackBerry 10 smartphone using BlackBerry Protect if you can’t find it.
Tip: Using a BlackBerry OS device? Check out this post for help locating your device using BlackBerry Protect.
Step 1 – Enable BlackBerry Protect and turn on Location Services
To locate your smartphone you must enable BlackBerry Protect and turn on Location Services.
After you turn on Location Services, your smartphone only sends its location information when you request it through the BlackBerry Protect website, or when your battery power is low.
Swipe down from the top of the screen
Tap  Settings > BlackBerry Protect
Set the BlackBerry Protect switch to On
Tap Location Services
Set the Location Services switch to On
Tap  Back to save your change
Step 2 – Log in to the BlackBerry Protect website
After you enable BlackBerry Protect and turn on Location Services, complete the following steps to view the location of your smartphone on a map.
Log in to the BlackBerry Protect website located at http://protect.blackberry.com
Click View Location
BlackBerry Protect will attempt to locate your smartphone
If your smartphone can be located, a map appears similar to the following showing the approximate location:
If you still can’t find your smartphone at the reported location, use the Play Sound option within the BlackBerry Protect website. This option makes your smartphone ring loudly for one minute as well as activating the Loud profile.
Help! BlackBerry Protect can’t locate my smartphone!
To locate your device it must be turned on and connected to the wireless network.
Because BlackBerry Protect also uses GPS, you may not locate your smartphone if it is inside a building, underground, or otherwise blocked from receiving a satellite signal.
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TyW....... Great post...!

The blackberry protect service is temporarily unavailable

I changed the sim on my phone and ever since I have the blackberry protect highlighted on my phone. It says I need to log back in in order for my phone to be protected however everytime I attempt to log in the message "The Blackberry ID service is temporarily unavailable".
This has been going on for weeks now and my phone is not protected! Is there any reason it says unavailable? what can I do?
I am currently using wifi as my phone does not have roaming

1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.
2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830
3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
Hopefully that will get things going again for you!
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3. Install free BlackBerry Protect today for backups of contacts and data.
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Use prepaid while roaming in Mexico?

I am looking for information on if it is possible to use a Verizon Prepaid phone while roaming in Mexico. I am going to be staying in Cancun Mexico and it looks like Verizon does have service there.
Unfortunately, I am not able to find any information on pricing for phone calls from Mexico on a prepaid plan.
Additionally, I came upon this following website which lists a $15 option to add 1000 minutes in Mexico but it looks like it is only for a Share Everything plan. Is something like this available for prepaid?
http://www.verizonwireless.com/wcms/global/plans-and-pricing.html
Thank you for all your help!

Hi there sergey333!
What I wouldn't do to enjoy some warm Cancun weather! I definitely want to ensure you get the information you need for your travels and know the rates if you need to stay connected with your Verizon Prepaid services.
It does seem the availability may be dependent on your prepaid plan. If you visit this link: http://vz.to/10zGE60 and use the drop down to select your plan type, choose "View Plan Details", then "More Information" at the bottom of the description.
Within these details it describes the International Roaming Rate is $0.20 per minute, $0.99 per minute from Mexico, and $0.50 to send a text and $0.05 to receive a text.
To ensure you have all of the information you need for your specific plan and phone I would recommend contacting our 24/7 Prepaid Customer Service at 888-294-6804.
Have safe travels and enjoy your trip!
Thanks!
MelissaM_VZW
Please follow us on Twitter @VZWSupport

Blackberry Protect - Locating Phone

I'm using a BB Tour 9650 with 6.0. I recently installed Blackberry Protect however as of right now it appears to be unable to locate my phone through the website. The service appeared to work great last night with the exception that it was unable to locate my phone via GPS though I have the Checkbox checked to locate phone via website for BB Protect. Today while trying to test it and get it working I am finding that I am not able to send the commands to it, send ringtone, send lock, etc unless I restart the application on my phone then everything sends. Any ideas?

No.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

How do I get Blackberry Protect to locate my device?

I have Blackberry Protect downloaded on my device but when I go to the website on my PC,it won't function.It worked with my 8630,should I exchange devices somehow?

moniko17 wrote:
because your application installed in your blackberry so it is work only in your device, my advice you can install protect too for your browser as well in your computer
Huh? The user is already logging into Protect FROM his pc browser trying to view his location.
Or, please explain in detail what it is you are suggesting on how to "install protect too for your browser". How is this done?
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Protect doesn't show my phone

Hello, I am trying to set BlackBerry Protect for my Z10. I can enable it on my phone side. However, on the web side, it always says: "A device isn’t associated with BlackBerry Protect." and I cannot use all the protect functions shown on the web. I confirmed that my wireless network, location service and BlackBerry ID work well. I tried to disable/enable BlackBerry Protect for many times, and reboot the phone many times. I waited about 1 week, but I still cannot make BlackBerry Protect work on the web side. My OS version is 10.3.2.440. My phone is an AT&T version Z10 brought directly from AT&T in USA. The Support Information on the BlackBerry Protect web shows: BlackBerry Account Email:(my BlackBerry ID)Web Portal Version:1.2.1.93 - scm-1.2.1.93Server Name:kronos.bbprotect.us.blackberry.comProtected Devices:Model Client ID PIN default-1---------- Please help me to solve the issue. Thanks!

OK, I want you to do a couple things, EVEN if you have done these before, try in this order. try this,at Settings > BlackBerry Protect, turn off Protect. Leave it off.Restart: Leaving the Z10 powered on, remove the battery for five minutes and then reinsert to reboot. Give it 2-3 minutes after rebooting for all data syncing to subside, and then,Now, turn on Protect again and after some time see if Protect is working yet.ALSO, have you connected your BlackBerry to your PC with the Link software? If not, please download and do so, making sure you enter your BBID as required in Link.BlackBerry Link for PCSync to your PC with BlackBerry Link, with support for Windows Media Player and iTunes.See system requirementsDownload for PC

HT1414 iTunes won't let me connect to the phone while it is locked without a password, i.e. I can't use the restore function. What next?

How do I unlock an iPhone that has had an invalid password entered too many times?
Apples' dbase says to do a restone from iTunes, but iTunes won't connect to the phone while it's locked without a password

Open iTunes on computer. Connect iPhone to computer with USB cable. Hold both home and power buttons until iTunes recognizes iPhone in Recovery Mode. This usually takes about 20 seconds of holding both buttons. Restore the firmware.

Curve 8520 blocked while trying to download "Blackberry Protect"

Hi,
After connecting my Blackberry to the computer it asked me for a code so as to enable the blackberry to download the application.
I typed the regular code that I use whenever I swiitch on the phone but it was the wrong one. Which is the code one has to type to access the blackberry when it's connected to the computer?
Thanks a lot for your help!

Try this link BlackBerry Protect OTA using your BlackBerry Browser.
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Is it possible to locate a Z30 if Blackberry Protect was not turned on the device itself?

I have lost my Z30 and wonder if one can locate ir if the Blackberry Protect was turned off on the device? I had it ensured but was wondering whether I could still trace it using other methods.

knottyrope wrote:
protect is enabled by default when you set up your BBID on a BB10 device. so you have a chance your already on it
Mine was not, initially.
I know subsequent devices, when restoring data or switching devices, it has been enabled by default, but the first time it wasn't.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry Protect won't locate phone while roaming on Rogers

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