Blackberry Q10 10.3.1.1779 Network Connectivity Problems

I upgrade my blackberry Q10 to the above OS version and since then its just giving me problems,I am not sure if upgrading is the problem or its just an issue with this phone.
i cant make calls sometimes, saying no network connectivity,call ended, sometimes people tell me they cant call me, sometimes the icon for network connectivity on the homescreen just dissapears, says no network.
Even when i do make calls sometimes, i cant hear the other person clearly, either the line is so noisy and keeps on cutting.
please advise me on what i can do to sort this problem.also if its possible for me to downgrade the OS version if its the problem?

Hi and Welcome to the Community!
As with so many who come here, I must deduce that you are the unfortunate victim of either a corrupt update process or a corrupt OS package. I recommend the following.
Use LINK to reload your OS, likely to the same version you presently have (since what link offers is controlled by your carrier, not by BB). See if that helps.
Otherwise, I recommend a clean OS reload via the unofficial AutoLoader method, which will allow you to bypass your carriers control over the OS version you are offered, and allow you to install something beyond what your carrier has approved which may perhaps contain fixes you need. You also can downgrade to earlier levels via AutoLoader. Note carefully though that you cited in your post your Software Release value, which is completely different from the OS level, and it is the OS level that the AutoLoaders are identified by.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Os 10.3 expected release for blackberry Q10 with videotron

Hi,
I own a blackberry q10 on the videotron network. I can't update my device to the os 10.3 to be able to use blackberry blend and the new functions.
Do you know when I can expect the release of the update for the q10 device with videotron?
Thanks a lot

Hi and Welcome to the Community!
No one here, in this user-to-user community, has any access to the answer to your question. Indeed, even BB does not know...for it is the responsibility of each carrier to approve the OS released by BB and then subsequently release it to their users. So, the proper place to pose your question is indeed to your carrier, as it is they who control it for you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problems with email account on BlackBerry Q10

At the start of this week I had 2 email accounts on my BlackBerry Q10.
Calls/SMSes and emails were all being received/sent/allowed without any issue (through wifi and/or usual network connection). The ONLY exception to this was that I was NOT able to send emails from 1 of my 2 email accounts since Monday evening.
When I tried to send a message through this email account on my Blackberry the message showed up with the same icon/symbol to its left as though it was a received message...
I have had this issue before occasionally. Previously i have removed battery and re-started and there has been no problem. This week such a solution didn't work.
I am wondering if it could be an issue due to work performed on the server where our mail is hosted at the start of the week which has 'upset' my Blackberry?
In the end I deleted this faulty 2nd email account this morning and since then am unable to reinstall it...
Messages I get from regular email account adding is: 'make sure your email address and passwod are entered correctly. If you're trying to add a work account, make sure your enterprise activation code has not expired. Contact your administrator for support;
When I try the advanced option I receve the error message: 'the server mail for your account is not responding. please check your settings and try again'
I have added the exact same email account to my father's iPhone this afternoon and the account has been added and is working fine.
Any ideas why it shoudl work without a problem on the iPhone - and more importantly how to solve the problem and re-add the email account to my BlackBerry? (And then - how to be able to send the messages - if I still have an issue then with sending emails...)
Thanks!

Thanks again.
I think it is unlikely that the one email account is interefering with the other one. They have 'happily co-existed' for about a year but maybe I could try removing the one that is currently working, I guess, just to double-check...
How would I know if they are 'BES connected'? I don't remember setting them up initially - it was so long ago... ...and I didn't see any 'prompt' today when trying to add the account back asking if the account should be 'BES' or not?
I did contact our hosting guys but they maintain it is not sth they have done. In any case it still works on my father's iPhone so it seems it is rather a BlackBerry problem in general rather than an issue with my server?
Yes, my BlackBerry ID is related with the email account that I can't add... Could that be an issue? I do have a second email address that I tried to add on this email account (which is different to my BlackBerry ID) and I was unable to add that either - so it would also seem this is not the issue here?
Thanks for the suggestions...

Slovak Telekom 4G/LTE support for BlackBerry Q10

Hello,
last month my carrier Slovak Telekom launched 4G/LTE network in our country (www.telekom.sk/english/press-center/press-releases/slovak-telekom-launches-first-nationwide-4g-lte-n... I would like to use my BB Q10 (SQN100-3) in 4G network, but my Q10 is not supported yet (in network mode 4G is missing). When will be Q10 supported? From what/who does the 4G/LTE functionality depend? From mobile carrier or BlackBerry?
Thanks
Kalliopp
Solved!
Go to Solution.

Hi Julobaco,
you are right Q10 supports all Slovak frequencies you mentioned. There was not a problem with supporting frequencies. There was the problem, that LTE setting was disabled in the Network mode before May 2014. Thanks to the latest OS update 10.2.1.3175 released during end of May 2014 is LTE already enabled in the Network mode menu. Slovak Telekom LTE is available from November 2013. It means I was not able to use Slovak Telekom LTE for 6-7 months due to disabled LTE capability in the Network menu with Slovak Telekom SIM card on my Q10. I think it is very long time for waiting to a carrier update. It is finally ok

BlackBerry Q10 4G LTE SQN100-3

Morning, I am new to this forum so please bare with me.... I am looking at the BlackBerry Q10 4G LTE SQN100-3 hwoever I am unable to assertain if it is Blue Ticked or not. I live rural Qld and need to have a blue ticked phone, and have used the 9000 for years now successfully. I am wondering if anyone is aware if this new one would be suitable? Thank you for your time.

Is telstra the network provider? If so I would call them to verify the Q10 will work.
I checked the coverage map at http://www.telstra.com.au/mobile-phones/coverage-networks/our-coverage/
They also have a blue tick section with more details.
See section at the same link: Handsets recommended to maximise coverage in rural areas
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Blackberry Q10 - Bluetooth Audio gone / Contacts not shown in HUB

Dear Blacberry Community,
I have some questions regarding my Blackberry Q10, that I use since not even a year.
1. If I buy a mobile phone from a company that wants to be the star in the business world, why do I have to solve any issues with the help from other users? That the company that produces the product is not able to fix it themselves may be part of the problems...
2. After my last recovery action the phone does not show the name for some specific contacts in the Hub, though caller ID and contacts entry is ok. Still, the Hub only shows only the number.
3. After an OS software update the phone occassionally failed to contact to my car via bluetooth to play audio files - The hands-free speakerphone always worked and works! But I used to play the MP3 files stored on my phone via bluetooth on the cars stereo system. Similar problem like this.
Sometimes it works, sometimes the option Bluetooth Audio was not available in the cars built-in stereo.
After finding no solution in the internet I decided to re-install the phone software. After recovering the phone (and loosing half of the contacts that magically got lost during the backup process, and picking up problem no.2) it worked ok - until it started again, getting worse day by day. Sometimes the music started, but on the phone, not on the car speaker.
Then came the new software update to 10.2.1.2977.
Instead of the anticipated fix this update did something unexpected. Now, the Bluetooth Audio function does not work at all, never. I already deleted the bluetooth connection with the car, and reinitiated it, but no change. Phone works, Audio doesn't.
Which basically means that I do not use the audio function anymore. Which I consider a cool statement, such as driving a Mercedes S-Class, but you can't give the three blondes on the curbside a lift, because at the last inspection the Mercedes workshop accidently removed the rear bench - and then asked you to ask other Mercedes drivers to install it back in.
Bluetooth Audio connection to bluetooth speakers works, though.
Anybody a good idea? I'm reluctant to re-install the phone again, since it damaged as much as it fixed last time. And didn't last long.
How about a software update that, for a change, fixes the problem, instead of creating it?
Thanks!

I'm having the same issues.
My NEW Q10 will work fine for phone connection in my Hyundai Elantra GT(2013). It will connect via bluetooth to similarly enable speakers(Altec theJacket - not the XL) but NO AUDIO through the connected speakers!!! This is quite frustrating. The manual says it supports about a dozen 'profiles'. The Q10 supports APT-X technology, but not many speaker manufacturers support this. The Altec XL-Jacket is twice the price of theJacket.
When will BB fix the audio streaming problem? This is a major nuiscence!

Synchronizing Outlook Calendar and Contacts with Blackberry Q10

I got a new Blackberry Q10 device and wanted to synchronize it with my Outlook calendar and contacts on my notebook. I installed Blackberry Link on the notebook. But in a pop down menu I was only allowed to choose from 2 pst-files which are not the correct ones. The one I want to choose is in another folder. But how can I select this one to synchronize with?
Thanks for your help. And sorry for the silly question, but I am only a very normal user without any specific know how.
Kind regards
Malika

Hey MalikaBauer,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Is the Microsoft Outlook profile that you're currently trying to access on an Microsoft Exchange server or is hosted at a different location? If so, you will not be able to access that PST with BlackBerry Link.
BlackBerry Link currently only supports local PST files.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Blackberry Q10 latest software update issues

I updated the software on my blackberry q10 2 weeks ago and I've been having a lot of issues every other day my email accounts are saying passwords have been changed and it now saying I have too many accounts and this is confusing since I had all these accounts added before the update

I already tried to do a wipe & restore. Now I am sitting here with no access to any of my contact information or backed up data because as soon as it does the mandatory reboot it deletes everything again... going crazy is an understatement for how I feel right now. This is my work phone & not being able to access any of my contacts or calendar is ridiculously frustrating.

Blackberry Q10 - Deleting Duplicates in Contacts Folder

Hello.
I have a Blackberry Q10. In performing my first sync with my Blackberry Curve 9330, I ended up with many duplicate entries in my Q10 contacts file. Is there a quick and easy way to eliminate these duplicate entries?
Thank you for your help.

It is pretty easy. Restore all of the contacts to your phone. Change the contact storage to google. Log into Gmail and you can either merge or eliminate duplicates, leave your phone set to sync to google and never worry about it again.
with Verizon BUA or Cloud, you will run the risk of not all of your contacts being synced and or backed up to numbers within being mixed up to duplicates and triplicates. Before you do anything though make sure they are actually duplicates as BUA/Cloud has a habit of making 3 contact entries for people with 3 numbers

Backup BlackBerry Q10

I am having problems with backup of my BlackBerry Q10 using BlackBerry Link.
Upon performing a backup of my device with BlackBerry Link, a "Backup Complete … With Errors" window opens, indicating that "Some items from your device have failed to backup:," with a long list of applications. starting with -System Applications.
There are no buttons or links enabling me to perform any action, not even close this window.
A possibly related problem may be that the flash drive —formerly labeled as a Z: drive— is not readable, but there now appears an X: drive, nearly all of the file folders on which are empty.
I need some guidance as to how to diagnose and correct the problems.
Thank You …

See if BlackBerry Virtual Expert can help, if you do not yet have the BBVE App Icon tap the Help Icon then tap Testing, tap Try This Now, tap Tests, choose a test in the list or tap Choose A Test to display a complete list of tests to choose from.
When you say flash drive are you referring to your SD Card ? SD Card Drive Volume is "Y"
Internal Device Volume is "Z"
Reformatting the SD Card may help.

I am looking into Buying Retail a New Blackberry Q10. Doing this to avoid having to Give up my old Data Plan. Have read that when you activate a new Phone it forces you to pick a new Plan. Is this True? and How to I avoid this? 20 Year Verizon Client

I am looking into Buying Retail a New Blackberry Q10. Doing this to avoid having to Give up my old Data Plan. Have read that when you activate a new Phone it forces you to pick a new Plan. Is this True? and How to I avoid this? Any other advise in this matter would be greatly appreciated.
20 Year Plus Verizon Client

The only "unlimited" plan I can think of where this would not apply is the old Connect plan for multimedia/basic phones. That unlimited data, on devices such as the LG Voyager, EnvTouch, and other "multimedia" devices is not the same.
If you currently have an individual $29.99 unlimited data plan with a 3G Smartphone, then you can buy a BBQ10 retail and activate it with the same data plan and keep the unlimited.

Google sheets for blackberry Q10

Hey, does blackberry Q10 have Google sheet App?
Thank you,

It is half a year later and I have EXACTLY the same problem.
Why can this app not be fixed?

Feature Request: Blackberry Q10 Search Configuration Option to "SHOW ALL" Results without clicking an arrow to expand

Hi,
So my search function does not find "Contacts", in order to search for contacts I need to go into the "Contacts" application/menu. Previously, I would be able to search for contacts using the Global search.
Not sure if this is supposed to be a feature, to separate searching for email content versus phone contacts, but I suspect it's probably a Blackberry Q10 glitch.
Oddly enough I added a contact called "Some New" now in the Search if I type "some" the "Some New" contact doesn't show up yet until I type "some n".
Ah I see, so the Blackberry by default in the search shows only the first few results and makes me click an arrow to expand results.
Perhaps a Default search setting to show ALL Results:
phone variable(s)
MYVER:
OS:Q10SQN100-1/10.1.0.1483

You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.
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BlackBerry Q10 shuts down automatically

My BlackBerry Q10 shuts down automatically. I do not switch it of by myself, the device does by it self.
Solved!
Go to Solution.

Try this simple step, cut a small piece of paper and put on the top of the battery and replace in your device... opposite of the terminals.. this is to hold the battery in place..

Facebook and Blackberry Q10

I'm really not sure if this a facebook or BBQ10 issue... On my BB I have a the FB app and when I take a picture with my Q10 and upload it to FB it automatically goes to my personal FB profile home page and that's fine.
Lately I added a Business page in FACEBOOK and now I want to take pictures with my Q10 and upload them to my FB business page. How do I do that? I called my service provider and they directed me to Customer Service at BB and the "jerk" told me I had to pay 50 bucks for a technical support call. Everything seems so difficult with BB these days I'm almost tempted to chuck it in and go with an Apple smartphone.! Can someone help me (please). Thanks

First off, I don't have the solution for which you're looking but I am going to save you some running around (and paying $50).
The rep at Virgin made a mistake. He was unaware that Virgin is contracted by BlackBerry to provide support for BlackBerry devices. If Virgin cannot resolve your issue, they are to escalate you to BlackBerry for support at no cost to you. Yes, it'll cost Virgin money to do that but it doesn't cost you. And when I say that Virgin supports BlackBerry devices, I mean they support the devices and the software on it.
So, you called Virgin and they couldn't help you. Call back and restate your issue. If they can't help you this time, ask to be escalated to BlackBerry. If they won't do it, ask to speak to a supervisor. If that doesn't work, email tech support and ask again. If that still doesn't work, ask for Sir Richard Branson's phone number so you can take it up with him. Whatever happens, you're entitled to free support from Virgin until your issue is resolved (whether Virgin does that or passes you off to BlackBerry).
One more thing: Chucking your BlackBerry and running to an iPhone is leaving one problem and running to another. iPhones don't work any better than BlackBerry phones, especially BB10 phones. I know, I've looked around at other forums and have spoken to many, many people. You're better off keeping your Q10 and getting this resolved.
I hope I've helped you. Please keep us up to date.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Blackberry Q10 10.3.1.177​9 Network Connectivi​ty Problems

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Blackberry Q10 10.3.1.1779 Network Connectivity Problems