Blackberry Q10 - Contacts frozen

It is quite strange that recently, probably post the last update of 10.2.1.2977 my Q10 has weird issues. I am unable to udpate any of my contacts nor add new ones. I have tried to look up solutions but the only one I find is that I should back up the phone & restore it. Battery pull out & hard reset etc is also tried,
I am not sure what data I would lose doing so and dont want to experiment with the same. Would like to know if anybody has had a similar issue and can help in resolving mine.

As stated you can unlink them one by one. You can also remove Facebook, Twitter etc contacts from the phone book list. By swipping down from the top of the screen, then select settings. There you will see, show accounts in contact list. You can select off to remove Facebook, Twitter etc.
However if you have a contact in your phone book who is also one of your Facebook, Twitter etc etc friends, those contacts details will be linked together and as stated, you'll have to unlink them one by one.
Craig Ashcroft Elite UK
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Similar Messages

Blackberry Q10 Contacts Issues

We are having some issues with the Blackberry Q10 contacts and how it merges contacts together.
All of the contacts needed in the phone are stored in an Exchange account. When we added the Facebook, LinkedIn and Twitter accounts, it added contacts from those accounts as well into the contact list. We do not need these contacts to be synced, but I didn’t see a way to add the accounts without having the contacts sync with the phone. The major problem we are having is that the phone is merging contacts of seemingly random people. It would merge people together with completely different names with seemingly no reason to merge together. This leads to various issues like the wrong picture showing up and the wrong name showing up while making and receiving calls.
In addition to wanting help with resolving this issue, I have a few relevant questions.
1) Is there any way to Unlink all of the contacts so we can quickly resolve the issue of random people being merged together?
2) Is there any way to have Facebook, Twitter, and LinkedIn accounts on the phone but without having their contacts/connections synced into the phone’s contact list?
Thanks

As stated you can unlink them one by one. You can also remove Facebook, Twitter etc contacts from the phone book list. By swipping down from the top of the screen, then select settings. There you will see, show accounts in contact list. You can select off to remove Facebook, Twitter etc.
However if you have a contact in your phone book who is also one of your Facebook, Twitter etc etc friends, those contacts details will be linked together and as stated, you'll have to unlink them one by one.
Craig Ashcroft Elite UK
If this post helps you please click the LIKE below the post(s)

How i can recover my reset Blackberry Q10 contacts since i have no backed up it..

HELP PLS Accidently i have lost my blackberry data , but i need my thousands contacts back, kindly help how i can i recover them. I need a sincere help from this forum. Regards Altaf Ahmad

Hi and Welcome to the Community!
Restore requires a data source...if you did not backup, if you did not use an OTA email service and sync with your device, or if you did not sync via LINK to desktop Outlook, then you have allowed yourself to live a very risky existence.
BB devices, like all computing devices, suffer from any number of possible reasons that you could lose access to your data. If you do not take the steps (most of which are FREE btw), to protect your data, then the device cannot overcome that. And so now you learn a very painful lesson here -- "there are two kinds of computing device users: those who have lost data, and those who will". Backups, like insurance, are neither a reactive nor an optional activity.
Sorry for your loss.

How i can recover my rest Blackberry Q10 contacts since i have no backed up it..

HELP PLS Accidently i have lost my blackberry data , but i need my thousands contacts back, kindly help how i can i recover them. I need a sincere help from this forum. Regards Altaf Ahmad

Hi and Welcome to the Community!
Restore requires a data source...if you did not backup, if you did not use an OTA email service and sync with your device, or if you did not sync via LINK to desktop Outlook, then you have allowed yourself to live a very risky existence.
BB devices, like all computing devices, suffer from any number of possible reasons that you could lose access to your data. If you do not take the steps (most of which are FREE btw), to protect your data, then the device cannot overcome that. And so now you learn a very painful lesson here -- "there are two kinds of computing device users: those who have lost data, and those who will". Backups, like insurance, are neither a reactive nor an optional activity.
Sorry for your loss.

Blackberry Q10 - Bluetooth Audio gone / Contacts not shown in HUB

Dear Blacberry Community,
I have some questions regarding my Blackberry Q10, that I use since not even a year.
1. If I buy a mobile phone from a company that wants to be the star in the business world, why do I have to solve any issues with the help from other users? That the company that produces the product is not able to fix it themselves may be part of the problems...
2. After my last recovery action the phone does not show the name for some specific contacts in the Hub, though caller ID and contacts entry is ok. Still, the Hub only shows only the number.
3. After an OS software update the phone occassionally failed to contact to my car via bluetooth to play audio files - The hands-free speakerphone always worked and works! But I used to play the MP3 files stored on my phone via bluetooth on the cars stereo system. Similar problem like this.
Sometimes it works, sometimes the option Bluetooth Audio was not available in the cars built-in stereo.
After finding no solution in the internet I decided to re-install the phone software. After recovering the phone (and loosing half of the contacts that magically got lost during the backup process, and picking up problem no.2) it worked ok - until it started again, getting worse day by day. Sometimes the music started, but on the phone, not on the car speaker.
Then came the new software update to 10.2.1.2977.
Instead of the anticipated fix this update did something unexpected. Now, the Bluetooth Audio function does not work at all, never. I already deleted the bluetooth connection with the car, and reinitiated it, but no change. Phone works, Audio doesn't.
Which basically means that I do not use the audio function anymore. Which I consider a cool statement, such as driving a Mercedes S-Class, but you can't give the three blondes on the curbside a lift, because at the last inspection the Mercedes workshop accidently removed the rear bench - and then asked you to ask other Mercedes drivers to install it back in.
Bluetooth Audio connection to bluetooth speakers works, though.
Anybody a good idea? I'm reluctant to re-install the phone again, since it damaged as much as it fixed last time. And didn't last long.
How about a software update that, for a change, fixes the problem, instead of creating it?
Thanks!

I'm having the same issues.
My NEW Q10 will work fine for phone connection in my Hyundai Elantra GT(2013). It will connect via bluetooth to similarly enable speakers(Altec theJacket - not the XL) but NO AUDIO through the connected speakers!!! This is quite frustrating. The manual says it supports about a dozen 'profiles'. The Q10 supports APT-X technology, but not many speaker manufacturers support this. The Altec XL-Jacket is twice the price of theJacket.
When will BB fix the audio streaming problem? This is a major nuiscence!

Synchronizing Outlook Calendar and Contacts with Blackberry Q10

I got a new Blackberry Q10 device and wanted to synchronize it with my Outlook calendar and contacts on my notebook. I installed Blackberry Link on the notebook. But in a pop down menu I was only allowed to choose from 2 pst-files which are not the correct ones. The one I want to choose is in another folder. But how can I select this one to synchronize with?
Thanks for your help. And sorry for the silly question, but I am only a very normal user without any specific know how.
Kind regards
Malika

Hey MalikaBauer,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Is the Microsoft Outlook profile that you're currently trying to access on an Microsoft Exchange server or is hosted at a different location? If so, you will not be able to access that PST with BlackBerry Link.
BlackBerry Link currently only supports local PST files.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Q10 - Deleting Duplicates in Contacts Folder

Hello.
I have a Blackberry Q10. In performing my first sync with my Blackberry Curve 9330, I ended up with many duplicate entries in my Q10 contacts file. Is there a quick and easy way to eliminate these duplicate entries?
Thank you for your help.

It is pretty easy. Restore all of the contacts to your phone. Change the contact storage to google. Log into Gmail and you can either merge or eliminate duplicates, leave your phone set to sync to google and never worry about it again.
with Verizon BUA or Cloud, you will run the risk of not all of your contacts being synced and or backed up to numbers within being mixed up to duplicates and triplicates. Before you do anything though make sure they are actually duplicates as BUA/Cloud has a habit of making 3 contact entries for people with 3 numbers

Blackberry Q10 sync contact with Mac

Hi All,
i have an issue to sync my contacts from my apple address book to my Blackberry Q10. previously im using a Bold 9900 and i always Sync my contact using the Blackberry desktop manager. now when im using the Q10 and the Blackberry Link i cant Sync.
i go to setting and the Synching options are dimmed and i cant select the option.
May i have anyone to show me on how to sync my Q10 to my Mac address Book using Link

Has anyone heard from Blackberry on this topic as yet?
I am having the same problem, my Q10 doesnt sync with my Mac Contact Address Book. The BBlink says its syncing but nothing happens. I updated all the software, running 10.2.1.537 on the device and BlackBerry Link is 1.2.0 (build 17)
PLEASE ADVISE

Help! My Blackberry Q10 just deleted my contacts

Help! My Blackberry Q10 just deleted my contacts ... I need urgent help from 303 contacts now I have 204.
Thank you in advance

you might find it in your email.

Blackberry Q10 latest software update issues

I updated the software on my blackberry q10 2 weeks ago and I've been having a lot of issues every other day my email accounts are saying passwords have been changed and it now saying I have too many accounts and this is confusing since I had all these accounts added before the update

I already tried to do a wipe & restore. Now I am sitting here with no access to any of my contact information or backed up data because as soon as it does the mandatory reboot it deletes everything again... going crazy is an understatement for how I feel right now. This is my work phone & not being able to access any of my contacts or calendar is ridiculously frustrating.

Problems with email account on BlackBerry Q10

At the start of this week I had 2 email accounts on my BlackBerry Q10.
Calls/SMSes and emails were all being received/sent/allowed without any issue (through wifi and/or usual network connection). The ONLY exception to this was that I was NOT able to send emails from 1 of my 2 email accounts since Monday evening.
When I tried to send a message through this email account on my Blackberry the message showed up with the same icon/symbol to its left as though it was a received message...
I have had this issue before occasionally. Previously i have removed battery and re-started and there has been no problem. This week such a solution didn't work.
I am wondering if it could be an issue due to work performed on the server where our mail is hosted at the start of the week which has 'upset' my Blackberry?
In the end I deleted this faulty 2nd email account this morning and since then am unable to reinstall it...
Messages I get from regular email account adding is: 'make sure your email address and passwod are entered correctly. If you're trying to add a work account, make sure your enterprise activation code has not expired. Contact your administrator for support;
When I try the advanced option I receve the error message: 'the server mail for your account is not responding. please check your settings and try again'
I have added the exact same email account to my father's iPhone this afternoon and the account has been added and is working fine.
Any ideas why it shoudl work without a problem on the iPhone - and more importantly how to solve the problem and re-add the email account to my BlackBerry? (And then - how to be able to send the messages - if I still have an issue then with sending emails...)
Thanks!

Thanks again.
I think it is unlikely that the one email account is interefering with the other one. They have 'happily co-existed' for about a year but maybe I could try removing the one that is currently working, I guess, just to double-check...
How would I know if they are 'BES connected'? I don't remember setting them up initially - it was so long ago... ...and I didn't see any 'prompt' today when trying to add the account back asking if the account should be 'BES' or not?
I did contact our hosting guys but they maintain it is not sth they have done. In any case it still works on my father's iPhone so it seems it is rather a BlackBerry problem in general rather than an issue with my server?
Yes, my BlackBerry ID is related with the email account that I can't add... Could that be an issue? I do have a second email address that I tried to add on this email account (which is different to my BlackBerry ID) and I was unable to add that either - so it would also seem this is not the issue here?
Thanks for the suggestions...

Feature Request: Blackberry Q10 Search Configuration Option to "SHOW ALL" Results without clicking an arrow to expand

Hi,
So my search function does not find "Contacts", in order to search for contacts I need to go into the "Contacts" application/menu. Previously, I would be able to search for contacts using the Global search.
Not sure if this is supposed to be a feature, to separate searching for email content versus phone contacts, but I suspect it's probably a Blackberry Q10 glitch.
Oddly enough I added a contact called "Some New" now in the Search if I type "some" the "Some New" contact doesn't show up yet until I type "some n".
Ah I see, so the Blackberry by default in the search shows only the first few results and makes me click an arrow to expand results.
Perhaps a Default search setting to show ALL Results:
phone variable(s)
MYVER:
OS:Q10SQN100-1/10.1.0.1483

You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Can not turn on(booting) my blackberry Q10

Dear. Sir or Madame
I was using BlackBerry Q10 with no problem but all of a sudden it stoped, went out of power and won't reboot.
I am living in Korea, South and I have bought it via an overseas purchasing agent.
Since there is no A/S center in Korea, I don't know what can I do to get it fixed or be covered by the warranty.
Please let me know as soon as possible.
Thanks.
Solved!
Go to Solution.

Connect it to the wall outlet charger, and let it charge for an hour or so, and then with it STILL connected to the charger, remove the battery and insert for reboot.
If that doesn't initially work, leave it connected to charge longer, and repeat.
You might also try with the SIM card removed.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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How keep BlackBerry Q10 led notification blink longer for third apps ?

How keep BlackBerry Q10 led notification blink longer for third apps ?

Use a configurable third party app such as Hub++ or BeBuzzPro
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Q10 Suggestion / Enhancements & Bugs

Blackberry Q10
Ideas for New Stuff
- an Option - to assign hard buttons on device to selected actions
- an option - in accounts - select a folder which will be displayed in the HUB and not just an Account. I would like to see my InBox and not see any other folders if they are synched.
- an option - to Kill an App when you swipe up - rather than having it still keep running. Do Keep the current operatating option though.
- On Reminders - show the Outlook email with Follow Up Flags turned on and allow user to manage the OUtlook Follow Up Flag - dates / reminders / etc. from the phone.
- On the HUB - allow user to configure which folders show up both in LIST and in the HUB folder itself. I may or may not want Twitter or LinkedIn in this list - I would like to be able to include / exclude them.
- Reminders - allow to view in Calendar mode - it's really effective to see both your appointments and your Tasks and your Follow Up flagged items from OUtlook on the phone in a Calendar View.
- Reminder - expand Sort / ordering / columns viewed / filtering options.
- ALL APPS - Have every APP be rquired to have the lower tool bar (bottom of screen) ALWAYS disappear when the user scrolls down. Have them all re-appear when the user then scrolls up. This should be a standard for All Apps. The screen is small and App makers need to confirm to this so users can see more content.
- ALL APPS - Have every App follow the basic keyboard commands - T (top) - B (bottom) - Spacebar (page down), etc.
Bugs
- Add / change a birthday on the device - Contacts app. This birthday does not roll into Outlook Calendar (connected with ActiveSynch) so the Birthday shows up on the calendar. You must - Log On to Outlook - you open the contact - edit the birthday and save it.
- Reminders / Tasks - make sure the tasks in Reminders synch with Outlook without any issues / bugs when on ActiveSynch. Right now there are a few things which don't synch properly.

You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Q10 - Contacts frozen

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