Blackberry rear camera shows rainbow.

My Z10's rear camera does not work. It only shows horizontal colourful lines. When I take a picture it shows rainbow lines as well. Please help! Is there anyway to fix it?

Hi,
You can either download the BlackBerry Virtual Expert from BlackBerry World or go into Help and select Testing, which will allow you to use BlackBerry Virtual Expert without downloading it. In the BlackBerry Virtual Expert (BBVE) you can test each feature in your BlackBerry Z10. Test the front & rear cameras, if one or both are at fault. You could try a software update or reload to see if that helps if it does, then I suggest you contact your point of purchase as they are responsible for repairs and replacements.
Craig Ashcroft Elite UK
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    Hi MLucas22,
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    In Windows go to the control panel/system/device manager & select each of the affected devices (one at a time) and use the 'rollback to previous driver' option.

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    Hello szpryczek,
    Thanks for using Apple Support Communities.
    To troubleshoot issues with your iPhone camera, please follow the steps below.
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    Camera isn't functioning or has undesired image quality
    If the screen shows a closed lens or black image, force quit the Camera app.
    If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
    Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
    Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
    Try turning iPhone off and then back on.
    Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
    Try to remain steady while focusing:Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center.
    Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
    Video: Adjust focus before you begin recording. You can also tap to readjust focus while recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll.
    Note: Video-recording features are not available on original iPhone or iPhone 3G.
    If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
    If the issue persists after the previous steps, please click the link below to contact Apple Support.
    Issue not resolved
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Take care,
    Alex H.

  • Purple "smudges" in camera app, only in rear camera

    I have these two purple "smudges" when I use the rear camera in the camera app.
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    Here's a screenshot I took of the iPhone's camera app showing how far I have to zoom in in order for the "smudges" to disappear completely.
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    im also having a problem on my iPhone 4 that just started today, about 100 or so photos and videos just completely disappeared.. basically it shows the last 4-5 photos that i took, and then the first 50 or so.. everything in between is gone.
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  • Helix + Onenote Rear Camera only produces still

    One of the great features of onenote is recording audio/video while taking notes.
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    Hi MLucas22,
    Thanks for using Apple Support Communities.  I would recommend this article for troubleshooting your touchscreen:
    iPhone, iPad, iPod touch: Troubleshooting touchscreen response
    http://support.apple.com/kb/ts1827
    For the camera issues, this article may help:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Camera isn't functioning or has undesired image quality
    If the screen shows a closed lens or black image, force quit the Camera app.
    If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
    Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
    Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
    Try turning iPhone off and then back on.
    Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
    Try to remain steady while focusing:
    Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center.
    Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
    Video: Adjust focus before you begin recording. You can also tap to readjust focus while recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll.
    Note: Video-recording features are not available on original iPhone or iPhone 3G.
    If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
    Cheers,
    - Ari

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