Blackberry Signature

Any advice on how to remove the blackberry signature when sending e-mails from my blackberry device? I can see it but can't edit it in the e-mail setup area. Don't see an on/off in any options...
Solved!
Go to Solution.

Hi and welcome to the Blackberry Forums
You need to go to your carrier web page, log in on your account, go to setup blackberry mail, and edit the mail address, you have the chance to change or delete the signature.
remember, if you have more than one mail in the device you need to do this in each mail account.
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.

Similar Messages

Remove blackberry signature from emails

Hi, is it possible to remove the blackberrry signature 'Sent via my Blackberry from Vodacom - let your email find you!' from my emails please?
Solved!
Go to Solution.

Hi,
That is totally possible...
Go to Setup -> Email Accounts -> and there u will find the required option to change/delete ur signature...after edit, it will ask for the email password for the edit to take place...
with regards
simply abhik...
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html

Sent from my Blackberry missing after 10.2 update

I have updated to the latest Z10 OS: 10.2 However since then the 'Sent from my BlackBerry' signature is missing.on emails. Anyone know how to get it back. Thank you. Henry

Go to the Hub, tap email account, tap the three dots, tap Settings, tap Email Accounts, tap your email account, turn Auto Signature On, if on and the box below is empty tap the empty box, type what you like. Tap anywhere to close keypad, do not press and hold the spacebar like in texting to close the keypad it will put a space in what you typed or what is written there.

About Read Receipt

When I send emails from my 8310 through BIS, other people will see a message that "The message sender has requested a response to indicate that you have read this message. Would you like to send a receipt"
I want to disable my email accompanying with such request. I go to
menu->options->email settings; then I set
confirm delivery: Yes
confirm read: no
send read receipts: no
But other people still see this annoying message.
Does anybody know how to disable it? Thanks!

Check the settings on your Carrier's BIS site or by using the (Personal) Email Setup icon on your device.
With AT&T, these are turned on by default when you set up a new BIS account, and for some reason are not necesarily turned off when you turn off the option on the device. The same holds true with the "Sent from my AT&T BlackBerry" signature!
Some companies will do ANYTHING to get free advertising!
Jerry

How to add signature "sent via blackberry" on facebook posts from BlackBerry q5?

I have a problem with the signature. Whenever I post, or update my status from my BlackBerry q5, it doesn't show "sent from BlackBerry ". Please help.

Post, or update your status where?
Twitter, Facebook.. ?
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Signature for Blackberry email using Active Sync

Am I missing how I can set a signature for my emails sent from my blackberry email for work with active sync? Seems like with the Torch, I did this on the device...
Please help...
Solved!
Go to Solution.

You do it on the device with the Z10.
Open your Hub
Touch the overflow three dots icon at lower right.
Settings
Email Accounts
Touch your email account
Scroll down to the signature setting.
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Email Signature - Blackberry 8330

I have set up my email through the Email Setup icon on the Blackberry but on signature, there is only one line (field). I want my automatic signature to show my name, then underneath that my title, then underneath that my company, so forth. What delimeter do I use to create multiple lines? When I type all of that in the line, it puts everything on one line in the signature. I have tried using a comma between where I want a new line to start, colons, semi-colons... nothing seems to work and I don't even know it can be done but I'm guessing there has to be a way to make this work.
Thanks in advance.

Hi,
All your new mail shows up in the queue, They also show up in the globes icon with your email address under them.
When you delete, reply etc form the main queue, it is reflected in the "globe" email accounts as well. You do have a few options like creating drafts, saving emails confirmations. Etc.
Basically all messages SMS mms and email along with missed calls will show up in the main message queue.
Maybe I'm not explaining it right I don't know what the Verizon guy was talking about because there are no "filters"
setup. I have four email accounts, hence for of the email globes, I took them and put them into a folder that effectively clears the clutter. If you look at the design concept, it makes sense that all correspondence would go to one place, rather than hunting for emails in seperate icons.
Does this help?
Please let me know.
Thanks!
Message Edited by Bifocals on 08-31-2008 09:41 AM
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Found Solution to adding email signature (yahoo) on Blackberry Curve 8900

How to set up BlackBerry® Internet E-mail (BIE) from a computer - RIM BlackBerry® Curve™ 8900 Print Page
WME(' '); To set up BlackBerry® Internet E-mail (BIE) from a computer, follow these steps:
On your computer, go to http://my.t-mobile.com.
Log in with your device number and password.
Click the Set up BlackBerry Internet e-mail link under Communication Tools at the bottom of the page.
Message Edited by debbiecali on 04-21-2009 01:22 PM

1. Login to you BIS site for your carrier. Carrier BIS login sites are listed here:
http://blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F
OR you can login from your BlackBerry at the "personal email setup" icon.
2. Click on the "edit" next to the email account on which you wish to edit (or remove) the signature.
3. Where it says "signature", delete all text if you want NO signature, or edit the display what you prefer rather than "Sent from my BlackBerry..."
4. Click SAVE.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Help remove gmail signature from emails sent from Blackberry 8700c

I have a Blackberry 8700c and use gmail on my device to send/receive personal emails. (The primary email function for my device is work-related and, therefore, used for work emails.) About a year ago I set up a signature for my gmail account (on the computer). I have since changed and/or deleted that signature multiple times and the emails I send from my computer reflect that change but the ones sent from my Blackberry still have the old signature. Gmail claims this is a device problem and not a Gmail problem. I have done everything I can think of on my Blackberry including deleting Gmail and then re-installing it. I have searched for solutions in multiple forums and only found that others have the same problem but I haven't seen an answer that works. Does anyone here have a solution?
Thank you!

Your BIS account is the Blackberry Data Plan on your account with which your email is enabled to your BlackBerry, the "push" email to your device. Someone would have had to set it up, either you or your mobile service provider.
I don't know your carrier, so please look at this list and login to your account, you will need to know your username and password for your BIS account, and since you don't know you have one I am suspecting you won't know your username and/or password.
This same can be accessed from your BlackBerry at the personal email setup icon.
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
Read more here: KB02035How to add or change the auto signature feature
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BlackBerry z10 battery poor performance

Hey i have a question with regards to how am I supposed to improve my battery on the z10. I bought this phone last year at full price from my carrier. Since then the battery performance has been very poor... even after the number of updates and reducing which apps are running, it still won't last more than 5 hours when using the phone. in fact I would say it drains very quickly. I see the % sign on the battery and it moves from 100% to 87% very quickly like within an hour when i am using my phone. I have done a lot of research over the past year and read forums on how to improve it and have had no results. Can anyone provide me any advice? Perhaps someone from blackberry themselves? I am really disappointed because I could have spent that money on a different phone which has a battery that actually lasts the day. Thank you and I will await for some feedback.

dgosman wrote:
Have you checked if there are any specific apps that drain the battery ?
Settings->App manager-> Device monitor->Battery
That option is only on newer OS versions.
What OS are you on and do you have many email accounts set up that sync contacts, calendar and more?
I had a corrupt contact that would try to sync over and over again.
Start with this if you sync Over The Air with Outlook
In outlook Make a new folder for contacts called backup
move all contacts to the folder and wait for all to be removed from device
then pull battery on device and put back in
After device boots move contacts from backup to the contacts folder and wait for them all to appear
Make a new contact in outlook and see if it gets to the device.
highlight calendar
goto file import/export
choose export to file
choose Persoanl folder pst, next
make sure calendar is highlighted and choose subfolders if you have them, next
save to desktop with a name you can remember, Finish
Click ok on screen popup
Go to view, arange by events
delete all entries.
close outlook and any word files, open outlook back up after 15 seconds.
Then
goto file import/export
import from another program or file, next
choose Persoanl folder pst, next
find the file and import
Choose highlight calendar and Finish
Change view back to what you want and try again.
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Feature Requests for BlackBerry10 OS

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
This thread has been closed and is continued in this new thread here:
Feature Requests beyond BlackBerry OS10.3.1
Please click on that link.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Let's use this thread to list BlackBerry10 OS feature requests. There's nothing official to this thread, but one never knows who might view it and get an idea or two to move foward.
Please let's keep it to feature requests with simple short statements and comments, in this manner:
1. Ability to lock the volume keys (since they are so easliy pressed when retrieving from holster)
2. Personal distribution groups Address Book
4. Add BBM Group icon to home screen
**This thread is not for bug reports (i.e., the calendar glitches when I set the date) or for debate or discussion of the worthiness of a feature request.
So, what would YOU add to BB10?
What do YOU need to make the OS platform work better for you?
Here are the collected feature requests as of 04 April 2013. Thanks for Ride_The_Sky for helping collect these from this thread.
There are listed in no order, just as collected.
Ability to lock the volume keys (since they are so easily pressed when retrieving from holster)
Personal distribution groups Address Book
Add BBM Group icon to home screen
Way to add line carriage to BBM messages
Why doesn't the most used name come up first? <- In latest OS, there is another line with most common contacts, but when typing it won't provide most commonly emailed contacts.
Bring back the option "Send As" or include this option in "Share"
Enable word wrap when zooming in to emails and messages.
Import Distribution lists from Outlook on your desktop to your Z10?
*The option* to always show the hub main screen when opening the hub, so when peeking it always shows the hub even if you leave it in another screen.
Offer Balance without BES to have two workspaces in device.
Delete on Server/Device/Both
Delete on Server but Keep on Device (This is going to be tough since EAS does not work like POP, using POP you can do this by deleting on server after sync)
Auto power on/off or Auto Do Not Disturb / Scheduled Airplane Mode / Scheduled Silence Mode / Scheduled Custom Profile
Default Currency Option
More options to lower data usage in e-mail (Headers Only / Roaming Profiles)
Snooze a notification/reminder for more than 5 minutes.
Customized Notifications
Disable certain accounts to stop receiving email or notifications from them temporarily to avoid data usage.
Way to delete recent pictures, videos.
Office Hub customization, sorting, editing, etc., on the fly.
Select which contact groups to sync, and ability delete all contacts.
Larger text select tabs
Add more options to dropbar.
Improve browser functionality and display, add customization and management of Bookmarks.
Calendar in Landscape mode
Option to Disable shutter sounds in camera.
Auto BCC option
Multiple appointments in lock screen, not only next one.
Increase email check frequency, custom minutes (possibly battery concern, most accounts use push nowadays)
Ability to hide "texting" numbers such as Work, home, etc that aren't able to receive texts
Ability to have multiple mobile numbers, such as mobile1, mobile2, for people with more than one cellphone
Ability to have multiple work numbers, home numbers, etc
Ability to have option for actually creating "custom" names for phone numbers, emails, VOIP,
Ability to have multiple WORK emails fields for same contact ...
Ability for a custom note field for each contact, for misc information such as store hours, reference numbers, business account numbers,
Ability for filter or unselect specific Twitter, LinkedIn, Facebook contacts so they all don't appear
Ability to "share" contact info with someone else ... like a vcard or the like
Ability to have custom Individual text and ringtones for each contact set within contacts app
Vibrate option for Alarm
Mail Filters for Priority mails.
Option to block ringtones from music app (i don't see ringtones in my music app, I guess poster refers to custom mp3 files)
Swipe down to close, up to minimize (but some apps have menus associated with swipe up gesture)
Swipe half way up the screen to minimize an application to an active tile.
Swipe it all the way up the screen to close the application.
Playbook app switching gestures (swipe sideways, I guess this won't work since there are other gestures associated with side-swiping)
Lock screen with gesture (or maybe they should just add a button on home screen, somewhere on top or bottom)
Airplane mode on status bar options.
Option to customize status bar with select Settings/Options.
Colors for Hub!
Face recognition for camera, being able to associate contacts with faces or pull info from Facebook, etc.
Weather info on Lock Screen (if I may add, and constant info on top status bar, simple temp info should be enough)
We need groups back in contacts please.
Import text messages in various formats from various systems.
Sorting and Ordering of the way contacts are displayed depending on account.
While editing an entry in calendar, notification about a recent call may cause loss of data in that entry.
Location for Calendar entries and be able to see it on the map with a tap.
Being able to see multiple pictures from an email by swiping left and right to see next/previous without having to reopen (I must say the same thing is needed for App World, why can't we just scroll through screenshots??)
Multiple flags or ability to set a flag date, associate with a reminder.
Move people from TO to CC or BCC easily (If I may add, also ability to backspace to delete a contact without having to tap the X in blue box).
Option to add favorites to Hub for easy to reach contact management (I think it is same as going to contacts and choosing Favs)
Being able to answer and make calls when the phone is locked.
Add more colors to LED notification (I think they are there now, orange, green, red so far, did not see blue, I don't think blue is needed in my opinion)
Change the way to add date and time for appointment, rollbar is too slow and too sensitive.
Dismiss and Snooze buttons for Alarm to be different colors, larger, easier to notice.
Make it easier to order world clocks, instead of the order they are added.
Alarms based on days/schedule.
Easier way to get to the bottom of e-mails (I think it scrolls pretty fast, I think poster wants "B" shortcut)
Easer way to get to the bottom of web pages (same as above, space or B shortcut?)
Add option to ask if you really want to dial, instead of just dialing right away every time a phone number is clicked/tapped on.
Ability to resize image before attaching to an e-mail.
More than 30 days email sync on device, please!
Make BB boot up slower, so we can actually get to do something else while waiting for it to start!
SSH client would be nice.
Another keyboard like Swipe (honestly, I have never typed faster in my life on any other on screen keyboard, Z10 keyboard is awesome!)
Volume lock/unlock button on demand.
Auto Run app on device boot up.
Lock or Pin apps.
Ability to run background apps (Google Talk is running in the background, or it is tricking me, I don't know but I am getting messages from it when it is shut down on BB10, I hope they do Skype the same way)
Ability to have multiple documents of same type open at the same time (tabbed docs2go)
Calendar sharing of BB10 users in the area/company/group.
PIN Messaging to return.
Preview e-mails, calendar and other information on lock screen (privacy?)
Way to clear anything in any "Recent" menu, videos, pictures, etc..
Ability to hide apps, docs, pics, videos, folders, etc..
BBM Group Picture notification.
Support WhatsApp more.
Another tap for important numbers (Favorites work for this, and on top of speed dial)
From Call Menu when going into contacts, it should be ready to search with keyboard out.
Option to customize volume key to act as page up/down, etc depending on app running.
Red star in app world (means you need to run Updates, just refresh and check by swiping down from top)
Better headphones with the phone (hey, we didn't even get any!)
Better night shots in camera (hardware or software improvement?)
Ability to choose which address book to sync with bluetooth car.
When app is opened from a folder three or four pages into apps list, we hope the screen can go back to that spot when the app is closed (sadly it uses active frames at the moment)
Change acceptance of auto corrected key, instead of space key, make it something else (actually, you can just backspace to un-autocorrect it back to what you typed).
Ability to load certificates (X 509 S/MIME and/or PGP/MIME) from a computer
Ability to sign and or encrypt emails (POP3) before sending (As in MS Office Outlook)
Ability to receive and recognize signed and or encrypted emails (POP3) (As in MS Office Outlook)
Add a password/certificate manager that doesn't require manual copy/paste
Ability to encrypt the memories Device and Media of the Q10 like it is done for the BB9900
Ability to encrypt selected folders (preferably by Private Key)
Ability to create Self-Decrypting Archive like in PGP
Ability to delete email-messages by group as an alternate option to one by one
Opening Video-chat to non-BBM users (Skype for instance)
For above encryption request, SecuSmart was suggested...
Renaming the file without extension can break the file or hide it from pictures list.
Wallpaper scrolling sideways.
Standalone e-mail app (not sure how different it is than choosing emails-only for hub)
Different colors or small tabs in different colors for different accounts in Hub.
Share webpages with smart tag (I think you can just create it by pasting the URL into create QR)
Application management (being able to see which app takes up how much space, etc..) CPU/Memory/Battery Usage/Data Usage/Storage Usage in more details
Custom vibration options.
Move Send button in BBM to avoid accidental submission of message
Forward As… SMS, MMS, EMAIL from one to another.
Send SMS to new numbers (I think you can still do this from call log)
Single key press to change profiles.
Insert a picture into an e-mail. (I think he means into the body of email)
Turning off links of contacts (I think poster did not have multiple accounts, actually BB10 goes ahead and adds all new contacts into all address books in all accounts without user permission.. Create a contact in Hotmail? Gets copied to Gmail.. and then linked, terrible implementation in my opinion)
Presets for browser bookmarks, faster access to bookmarks. (My suggestion was to create a home screen, select 12 icons 3x4 or 16 icons 4x4 as home screen/start page)
Being able to allow flash based on website/url/server.
Ability to adjust different sounds/volumes for different BBM users/groups
Better Voice Dial and Voice Commands (shorter and easier operation)
Ability close one or all web pages/tabs, add "Close All" button.
Call Recording
Faster way to delete e-mails, such as file icons next to e-mails, or Swipe to Delete! Swipe to File!?
Customize email signatures with formatting.
Phone to stay on screen (dial pad always available in panes)
More Options for Clock.
In Playbook we can have a single character password, why not on BB10? "too short" well it is my decision, isn't it?
There is no way to go next/previous while reading an e-mail. Please add these functions.
Add to the e-mail client, Next Unread / Previous Unread.
E-mail or Hub should have more buttons at the bottom in landscape mode. Why keep only three (or four in e-mail view) buttons when you have the real estate. It would be extremely handy if you allowed users to edit which buttons should go at the bottom. Next Previous is really needed while reading an e-mail. For example I would love to add "File" button at the bottom as a shortcut instead of forward, I rarely forward, but I file all the time. Maybe allow users to have two row of keys, add next/previous/unread. Or it could be done with a gesture. How about swiping the account name (top blue bar while reading e-mail) left and right?
When you create a new contact in BlackBerry, it gets synced to all accounts on the Hub. There is no way to limit the new contact to a specific account.
Sometimes when you file an e-mail to a folder, it stops and waits few seconds with no message. Even when it files immediately, there is a confirmation message that takes time to appear and disappear, and the folder list does not disappear automatically.
Messages filed automatically by server using server side filter rules are still showing up on Blackberry hub/inbox. In older BB versions the filtered messages did not show up in the list, filed messages still did.
When you filter your e-mails using Filter / Unread function, new unread e-mails do not show up until you close the filter and re-open. It won't just keep refreshing your screen with unread e-mails. Can BB add a button to the hub "Unread Hub" so when hub shows 8 or 2, you can actually see unread items easily without having to through so many taps.
Native BB QR scanner (Smart Tags) does not work with barcodes (it only scans with no way to use the information). There is Open In function but it doesn't work properly.
We need to add more customs search providers, and be able to add custom search strings/wildcards. For example currently there is Google, Bing, Yahoo, Foursquare, etc..
I hope BB introduces the ability include more standard & custom searches, IMDB, PriceGrabber, Ebay, Youtube, XYZ Forums, ABC Newspaper, 123 Database, Etc.. Most sites nowadays provide search string in their URL Search=?* etc...
None of the Battery apps can access system settings to add a battery icon to the top. I wish battery percentage was there.
There is no way to check carrier/mobile signal strength.
Blackberry, please add the date and carrier / SSID info to the top. Sometimes we just want to glance at the top to see the date without having to swipe.
Please bring back keyboard shortcuts. Since we can easily swipe up to bring the keyboard, just add keyboard shortcuts in e-mail, phone (true speed dialing, dialing by word?), and browser, etc.. if possible. I could always call 1800SOMETHING# now I have to look up the number or use dial pad.. Please bring it back.
Camera zoom function needs to be fixed, also please include option of fixed focus by tapping on the screen to focus. The auto focus in video is focusing in and out to various objects all the time. Stabilization feature also causes tearing/ripples, I guess it is good if you are stationary. Or use Volume Keys to Zoom.
Please allow more than 12 icons in an icon group/folder, I hated Apple for limiting apps per folder, please fix it.
Auto ON/OFF feature is not there anymore. BB should consider Auto DND (DoNotDisturb) or Auto Silent/Airplane modes instead.
Please find a way to stop the music app from automatically starting up every time it connects to bluetooth like car audio. This is very annoying.
No Panaroma mode in Camera app, why not? It is very easy to incorporate. This could be a nice addition to next release, and easy.
The text selection grips needs to be a little bigger, sometimes I cannot see where I am moving them, they work better in Playbook, nice big tabs.
Call Functions, before answering a phone add sideways gesture functions, like swiping right will forward the call, swiping left will answer with a test message, etc..
Or there should be a way to reject the call without sending it to voice mail, phones had this function a decade ago, I don't know what happened to it.
We used to be able to see the "History" without having to save the contact. Now I don't see any way to "View History" of a certain phone number, it just keeps adding
them as individual entries to the log. Now I can't see when was the last time they called me, how many times we spoke which day, etc... I loved this feature in BB5.
Where is BB Traffic? Where is BB Weather, without having to run an active frame? It will eventually disappear if you run too many apps. I liked a little Icon that shows me what the temp is, instead of running a whole app.
There is no Skype. This day and age with all other platforms having it, please either get skype (Microsoft) to cooperate, or open up BBM to other platforms. If necessary, pay Skype to develop the app, then charge BB users for the app. Most will gladly pay.
Can we tap and hold on an active frame to pin it, or can we pin two favorite apps between Call and Search & Search and Camera buttons in the bottom bar? How about Close All running Active Frames app to quickly free up ram?
I hope next generation devices have two speakers or speaker that is facing forward. When playing games or watching videos in landscape mode, I find my palm muting the speaker. I have to hold it gently with fingers to have a gap in between, something I don't want to do when I am on the subway or bus.
Blackberry Maps should have a Zoom In/Zoom Out buttons, sometimes using it with one hand, it is impossible to zoom in and out. (Zoom in is OK but we can't zoom back out)
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code
Solved!
Go to Solution.

- ability to choose deletion of an email on handset only
- desktop software working with all older BB's allowing drag and drop type of transferring data, contacts etc. (BB link doesn't recognize my old Storm)
- auto power on/off
- contacts syncing with yahoo & Outlook (almost two weeks trying to work around it and no luck)

Speed up BlackBerry Wi-Fi connections a knottyrope tip

These knottyrope tips might help you out. This is not an end all solution but I have come across these issues in the past years. Go slow and document what you do. Worst case is resetting your router to default and starting over.
Router running latest firmware? Update it as many are shipped with and old version as they sometimes sit on a shelf for months. Also a Wi-Fi router more than 5 years old might not work well with multiple devices.
Using a Hidden SSID? You should never hide SSID - hiding SSID is a violation of the 802.11 spec and this can be a pain with setup. Most new devices can see them anyways.
Using the same SSID as your neighbor? This is not good, you need a unique name or it can try to connect to both. I have seen NetGear 5 times in one neighborhood and after a simple name change you can have fast Wi-Fi
Using 2.4 and 5 ghz on one single SSID? This can be a burden, drop it to 2.4 and it could make a difference. Newer routers support a separate SSID for both frequencies.
Using WiFi B? If not using B then disable it or a rouge device might try to connect and knock your speed down to B speed.
WEP vs WPA? Not all N devices support WEP or WPA, Best to use WPA2 if all devices support it. Don’t try both WPA and WPA2 as some devices get confused. Some Wi-Fi routers do not support WPA2 AES-CCMP just AES, see if yours supports it. Most newer routers do have accelerated AES encryption but not for WEP. Older encryption methods will be slower.
WEP can be hacked in minutes not matter what password you use. If you have no choice but to use WEP, use only one WEP key as some devices will not know what to do with the other ones. Remember thath this encryption method will be slower.
Channel speed settings 20, 40 or both? Try 20 as most will work on it. Some devices will not like 40 only or even set to both. Check this on both 2.4 ghz and 5ghz on dual SSID routers. Using the default channel your router was setup with? Try a different channel other than the common 6 or 11 channel. Use the Auto Channel hopping feature if your router has it, mine didn’t work but it may for you.
Using Multiple Wi-Fi routers? place them on separate Wi-Fi channels so they don’t interfere.
Newer routers do QOS better so don’t be making this change right away on a newer model. older models with QOS for WMM Wi-Fi multimedia and VOIP priority on older models may not work well. if you don’t need or use it, don’t enable it. I turn off all QOS settings with great results since we don’t use the features.
Does your router only support 1 VPN connection? If this is the case then you might not be able to access BIS over Wi-Fi when other devices are using it or VPN. Many newer routers support 4 or more VPN connections.
DNS servers slow? Try OpenDNS.org and see if speed improves.
MTU matched up? Not a common issue but this can be a fun one as not all routers will set it to your ISP setting. 1500 is a standard but you can try 1492 for DSL lines or ones that use PPOE.
Using Extended range? If you don’t have matching card for your brand router it might not work well. Try turning it off.
UPNP turned off? Turn it on as your device may setup some port forwarding rules.
Using ISP modem and your own router/Wi-Fi router? Don’t enable NAT on your own routers as Double NAT can cause connection problems.
All port speeds matched? Check your Router WAN port speed, mine was set to 10Mbit by the ISP before. Also make sure its set to correct duplex mode and match it with other equipment.
Using cordless phones? Replace your 2.4GHz cordless phones with either a 900Mhz or 5.8GHz style so they won’t interfere.
Use Wi-Fi sharing on a PlayBook? It’s important to switch off AP Isolation if your router has it. Mine has it on by default
Custom firewall rules can be fun, try to allow default and slowly make changes and take notes on what you enable or disable.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Janetsa, whatever truth may be in your posts, your lack of diplomacy renders it valueless.

Troubleshooting issues using the BlackBerry Virtual Expert

Posted originally on the Inside BlackBerry Help Blog
Does your BlackBerry need a health assessment? Are you considering a repair? If so, check out the BlackBerry Virtual Expert (BBVE), a simple, self-guided diagnostic app for BlackBerry smartphones.
Depending on what type of smartphone you are using, you can run tests to help identify if an issue is occurring and get recommendations on how to solve the problem.
To help you get started with BBVE, here’s a quick overview of how to use this app and what to do if a tests fails.
How to use the BlackBerry Virtual Expert
If you are using BlackBerry 10 OS version 10.2.1, BlackBerry Virtual Expert is built in and can be found by opening the Help app followed by tapping Testing along the bottom toolbar. Within this screen, tap Try this now to open BBVE.
For smartphones running BlackBerry OS version 10.2 or earlier, or BlackBerry OS version 7.1 and earlier, to use BBVE you need to install it first.
To do this, open BlackBerry World on your smartphone and search for “BlackBerry Virtual Expert,” or use the following steps to scan a barcode. After installation is complete, look for the BBVE icon that appears on your home screen.
Open BlackBerry World.
Complete one of the following:
If your smartphone is running BlackBerry 10 OS, swipe down from the top of the screen and tapScan Barcode.
If your smartphone is running BlackBerry OS version 7.1 or earlier, press the Menu key followed by Scan a Barcode.
Scan the following barcode and tap Download.
After opening the BBVE, the Health tab appears by default which allows you to identify basic details about your smartphone and quickly access specific settings.
If you select Tests along the bottom toolbar, you can run all of the available tests at once or test a specific feature. To test everything at once, tap All Tests or select a specific feature or function you’d like to test.
If you have concerns about your headphone jack for example, select Audio Test to run a variety of audio-related tests, or optionally select Choose A Test followed by tapping on the specific test you’d like to run.
When you start testing a feature, follow the instructions displayed on your smartphone and complete the required actions followed by recording a result: Pass , Skip , or Fail . When all of the selected tests are completed you are shown your results indicating what passed, what tests were skipped, and of course, any tests that may have failed.
One of the BBVE tests failed! Help!
Should a test fail while using BBVE, after reviewing the suggestions on the Results tab, here are a few things you can do to help get an issue resolved efficiently.
Step 1 – Summarize the issue
Creating a summary of the issue you are encountering and recording what troubleshooting steps you have already taken is a great step that helps our support teams better assist you. In addition to creating a summary, obtain your BlackBerry smartphone details using the steps below.
If you are using a BlackBerry 10 smartphone, to identify your OS version, tap Settings > About and in theCategory drop-down list, select OS. To identify your PIN, tap Settings > About and in the Category drop-down list, select Hardware.
If you are using a BlackBerry OS smartphone, check out this post for help identifying this information.
Step 2 – Back up your device
When you contact support for a potential repair issue, they will guide you through this process, so doing this before you contact support can help speed things along.
If you are using a BlackBerry 10 smartphone, download and install BlackBerry Link for PC or Mac so you can back up your smartphone. For help backing up and restoring your smartphone data, please review the BlackBerry Link User Guide for PC or Mac.
If you are using a BlackBerry OS device, download BlackBerry Desktop Software to back up your smartphone. For help backing up and restoring your data, review the BlackBerry Desktop Software user guide (PC, Mac).
Step 3 – Use self-service support options
Join the BlackBerry Support Community Forums and create a new post about your issue. Be sure to include the summary you created in step 1 because this allows community members to suggest alternative steps that may help resolve the issue you are encountering.
Review and search the BlackBerry Knowledge Base for a support article that may provide a solution to the issue you are encountering.
Step 4 – Contact your service provider or visit a BlackBerry Expert Center
If you are still unable to resolve the issue, consider contacting your service provider or BlackBerry Expert Center for additional assistance. As mentioned earlier, having your smartphone details and a summary of troubleshooting performed will help out whoever is assisting you with the issue.
For help contacting your service provider, search using your favorite browser for your service provider’s support website.
Depending on where you are located, you may have the option of visiting a BlackBerry Expert Center. For help finding a BlackBerry Expert Center near you, check out the following link: Find help at a BlackBerry Expert Center.
Frequently asked questions
Why does BlackBerry Virtual Expert need permission X, Y & Z?
For BBVE to perform specific tests, select permissions must be enabled the first time you open BBVE. You can optionally disable some or all permissions but keep in mind any tests requiring disabled permissions will not work. If you run a test that requires a specific permission such as the ability to use the camera, you will receive a notification to update your permission settings.
What tests does BBVE include?
Depending on which type of BlackBerry model you are using, available tests include:
Touch Screen
Display
USB Port
Main Keypad
Keyboard
Side keys
Slider
Cameras
Camera Flash
Receiver Speaker
Loudspeaker
Stereo Loudspeaker
Stereo Headset
Microphone
Vibrator Bluetooth
Status LED
Gyroscope
Accelerometer
Orientation Sensors
HDMI Connector
USB Connector
SIM Card Connector
SD Card Connector
Wireless Charger
GPS hardware
Light Sensor
Proximity Sensor
Wi-Fi
Where can I learn more about BlackBerry Virtual Expert?
If you are using a BlackBerry 10 smartphone, check out our web-based training for an interactive overview of how to use this application or use the Help app on your smartphone and search for “BlackBerry Virtual Expert.”
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this should be floated aka stickied
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Blackberry Torch 9800 Freeze and Re-boot random times

Hi everyone,
I have recently had a few application upgrades and since this my phone will at random freeze and then re-boot, which takes an age, especially when you need to make a call !
I have tried a backup then a security wipe and did not re-install the applications but alas it is still doing it.
Could this be the software ?
There is no option to downgrade in the menu to try the previous software edition.
Any help will be very welcome. Steve

one of the guys here had a random reboot issue and it was the battery causing it.
he didnt mention freezing, but if it was an app.
On device go to Options, Device, Application Management is a great way to see what your apps are doing with your CPU usage on Smartphone. Just slide top bar to CPU and see what is going on. Also touch the CPU menu to see other time variables. I found out that an app was eating away CPU cycles on mine
Disable Compression on media card? go to Options, Device, Storage
using a custom theme? try it for a day the factory default one to rule out your theme
remember the esc key closes most apps, except for GPS and some chat clients. the other apps need to use menu and then exit or close. The farthest key to the right is a home key and does not close any apps per se but will end calls.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Verizon Blackberry Internet Service Client (BIS)- How to create an e-mail Filter

Hello. Thank you in advance for replying to my question. I am trying to create an e-mail filter so that a contact's e-mail messages do not get delivered to my BB and instead just go straight to my regular e-mail account. I understand that you can do this function from the BIS, however when I tried to create an account I received a message that said "please use your device to access the BIS." I did just as the message told me but I did not get the same menu options from my BB as I would have gotten from doing it from the internet. The page only showed a list of my e-mails and an "edit" and "delete" choice for each one. There was no "Filter" button for me to click. I remember a while ago I able to access this page and was able to remove the BB signature (i.e.. "This message is being sent from a BB"), so I know that it was possible to access this page. I do not know why I am not able to accesses it now.
If anyone out there has Verizon and knows how to access the BIS, please let me know how. Or if you know how to create an e-mail filter function, please let me know.
Thank you,
Fred
Solved!
Go to Solution.

Hi there!
To log into your BIS account from a PC/browser (not the BB browser), go to this URL:
https://bis.na.blackberry.com/html?brand=vzw
Enter your BIS credentials and you will then be in your BIS account screen. From there, use this KB to create the filter you desire:
KB04558 Add a filter to a BlackBerry Internet Service account
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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