Blackberry Smart Card Reader 7250 and Blackberry Bold 9000 connecting and pairing

As the subject line states, I am trying to connect and pair the Card Reader with the Device.  I am unsuccessful in following the steps to Pair the Device with the Card Reader.
When I attemp to Click Connect from the Security Options/Smart Card/Registered Reader Drivers/Blackberry, and after I enter the reader ID on the device I receive an error "Connection to unknow device fail"  and then it tries to connect 2 more times, and I receive the error "Unable to connect your Blackberry Smart Card Reader. Please verify that the reader is turned on, that you have correctly specified the reader ID, and that the reader is not alreadt paired with another Blackberry.
Could someone provide some assistance?

I've received the same error. It's a known issue with a batch of new readers.  I called RIM and they said an updated software package should be made available online in the next day or so which will address/resolve the problem.

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