Blackberry software and OS X

I am using PocketMac Sync Manager 1.2(1.4) with my iMac and Blackberry. The sync never works properly. I just hangs and never completes and I have to force quit the program. Anyone else having a problem with Blackberry sync software on the Macintosh?

HI Mark,
Mine works like a charm. I'm running 10.5.6 on an Intel iMac. It can take awhile for it to sync. Mine took about 45 minutes. It hung up for a minute or two, then kept going. I think the secret here is patience. It will do the job. I didn't think mine had worked, but I checked my Address Book on the phone and voila!
Which BlackBerry is this? And who's the provider?
Also, go to: /Users/YourName/Library/Preferences. Drag this file to the Trash.
PocketMacSyncManagerRestoreTool.plist Empty the Trash and restart your iMac.
Try syncing the BB now.
Carolyn

Similar Messages

  • Issue with E51 and Blackberry software

    Hi all,
    I'm having an issue with the connectivity between the phone and the PC.
    I have installed version 8.7.1 on the mobile phone and 2.1.1.22 on the pc and when I try to connect both it shows a message "Communication with the devide was not successful. Please verify the following and try again: 1. Ensure the handset is connected to the computer. 2. Ensure the BlackBerry software is running on the handset."
    I've tryed everything ang "googled" for help but until now I was unable to go further on the instalation.
    Can someone please help me on this?
    I've already uninstalled the sw from the PC but each time I install it again he has all the configurations already done so I'm not able to do a completely brand new installation.
    It's a BES with Lotus Notes. 
    Hope someone can help.
    Regards. 
    Message Edited by schummy on 11-Feb-2009 12:35 AM

    I fixed it by using a PC and not a Mac

  • Blackberry Desktop Software and 9800 Torch

    I attached my cellphone to my PC and I see it charging. I open Blackberrry Desktop Software but it acts like I need to connect my cellphone even though it is already connected. What do I have to do to get the software to recognize my 9800 Torch ?

    Hi and Welcome to the Community!
    Here is the list of troubleshooting articles...hopefully something will be useful:
    http://supportforums.blackberry.com/t5/BlackBerry-​Desktop-Software/Tips-for-getting-BlackBerry-Deskt​...
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
    KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
    KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
    KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
    KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
    KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
    KB02640 Troubleshooting USB connections
    KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
    KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
    KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
    KB00019 No PIN displayed in BlackBerry Desktop Redirector
    KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
    KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
    KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
    KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
    http://supportforums.blackberry.com/t5/BlackBerry-​Desktop-Software/Desktop-Manager-quot-disconnected​...
    Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
    Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
    Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
    Hopefully something there is helpful!
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry desktop software and itunes music sync problem

    Ok so I have a Blackberry Torch 9800, OS 6.0 and the current blackberry desktop softer version 6.1.0.35.
    I was previously able to access all my itunes music and playlists via the desktop software. But since I completed the software updates not all my music is loading into the software and none of my playlists are showing up.
    I'm not sure if this is related but I believe that twice my phone has rebooted itself. I've also noticed that the new desktop software has had issues detecting my phone. My main concern is the problem with the music sync issue.
    In the interim I have just dragged and dropped music files onto my memory card. Can you please let me know what I can do to fix this if anything....thanks.

    I just experienced the same thing and after feeling frustrated for about an hour and wishing I'd learn my lesson and stop upgrading software for no reason, I went into the Desktop Manager software Device Settings.
    Under Device Settingsgo to the Media tab and you'll see a Music Source option. I found that my default setting was on Windows Media Player instead of iTunes. Once I switched it back my view refreshed and my playlists showed up again.
    Hope this helps!

  • BLACKBERRY DESKTOP SOFTWARE and OSX Lion

    Dear all
    I have a new MacPro with latest OS XLion and after installed blackberry desktop software all system started go very slowly.
    I called Apple support and  they told me that BB has not any update that works with new OS X Lion system and installing and sync with BB software is not suggested
    Since this is an important issues as  I'm using BB for professional work I'll need to have such synchronization possible. How can I?
    Thank you for your prompt help
    Regards 

    Messagepads wrote:
    Well, to me, it doesn't seem correct that BB is not compatible with Lion !?
    I am using at the moment of writing this message the latest BB desktop software on my MB Pro 15 "mid-2010" and os X Lion without ANY problem of speed.
    Just had an issue with the transition to iCloud (as many other people) obliging me to "repatriate" manually all my calendar and contact files!
    For the rest, everything runs smoothly on my MAC
    Just check that you really have the latest version of the software through the update menu command.
    Really?  Here is the article from Blackberry: - Just talked to them AGAIN and the answer is that yes I will be in a continuos loop with over 25% of my entries changing every other time I synch.  Stupid
    Syncing calendar events from the BlackBerry smartphone using BlackBerry Desktop Software for Mac causes multiple modifications to existing events
    Article ID: KB25147
    Product(s) Affected:
    BlackBerry® Desktop Software (Mac OS)
    Overview
    When a sync is carried out with BlackBerry® Desktop Software for Mac and both the BlackBerry® smartphone and the calendar program on the Mac contain the same appointments or a large number of the same appointments the Mac sync alert appears showing modifications to those appointments already in the calendar on the Mac.
    BlackBerryDesktop Software (Mac OS)
    Mac OS
    The issue occurs because appointments on the BlackBerry smartphone are categorized as 'public' or 'private'. The appointments by default are 'public' and a checkbox within the appointment details allows a user to mark it as private.Cause
    As an example, iCal appointments do not have this categorization so when the sync takes places the BlackBerry smartphone data has this extra field being pushed and whilst iCal cannot display this data, the truth database in the Mac itself can store that information. This means that the data stored in the Mac truth table has this field added to its stored data.
    The software is working as designed. Those modifications should be accepted.Resolution------
    SOOOOOO - you accept and then synch - no problem.  Close computer - open again - try to synch and get exact same message.  Iphone is the answer.

  • Corrupt Blackberry Link Software and cannot re-install, Error 1500

    I have been happily using my Q10 and the Blackberry link software for about 6 months.  A couple of weeks ago I installed ACT and suspect that is the cause of my problems.
    the first issue I experienced was a black box appearing every minute saying "There was an error deleting C:\ProgramData\Research In Motion\Tunnel Manager\rimtun-2013-07-11-07-29-47.2388.bugz".    I found this link http://glennmatthys.wordpress.com/2013/07/11/the-mysterious-black-box-that-popped-up-every-minute/   Went to preferences and unticked the box that said "Open blackberry link when you loginto your computer"  That solved the black box problem and I assumed that I would be able to connect my phone to computer once a week and sync - that would be fine.
    However now I cannot sync or retrieve photos from my blackberry.  The PC makes a noise to recognise a USB connection however the blackberry link software says the phone is disconnected and I can't navigated to it in windows explorer.
    My next thought was to go through installer and repair or uninstall.  I am unable to do either with the Blackberry Link software and I receive the Error 1500. Another installation is process.  I followed several instructions to resolve this issue with no success including the instructions on  http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=765854E20F189D1FCF9918BEB9148E99?...
    Other people with this error 1500 say they are unable to uninstall any software.  I have been able to uninstall a few programs I don't use without any problem so I don't think this is the issue.
    Please help!!!
    My OS is windows 8.

    Try this:   IOBit Uninstaller
    http://www.iobit.com/advanceduninstaller.php

  • Unlock blackberry device and reload software 507? HELP!!!!??​?

    When i connect my phone to my laptop it connects me straight away to my blackberry software on my laptop, once connected it tells me to update my phone, so i click update and it then it brings me to a screen thats called unlock blackberry device ,then it askes me to type in my password, i don't know my password, also alot of people are saying the password is stored on my phone but when i swich on my phone it comes up saying reload software:507.
    I do not no what to do please someone help me!!!! 

    H_xox wrote:
    i'm not to sure because i purchased the phone online 2nd hand.
    A 
    I asked, "Has this BlackBerry worked correctly for YOU in the past?"
    lol, ok. So the answer to my very specific question is, "No". You bought a second-hand, used BlackBerry, and as far as you know it might have been broken and not working for the seller. Personally, I would recommend you get your money back from the seller, and return the device.
    Otherwise, you need to deal with ONE issue at a time. First, you must load the operating system.
    See the link below for the download, and follow these simple installation instructions.
    1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
    https://www.blackberry.com/Downloads/entry.do?code​=5D6646AAD9BCC0BE55B2C82F69750387
    2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
    3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Facebook and new Blackberry Software

    Ok- this is silly, but with the old blackberry software, to do almost everything on facebook i would have to go to the Full site link and wait forever for everything to load but i could at least access all applications on facebook- now with the new software i can still do that but for example, i try to play Mafia Wars- i try to click on links etc. and nothing happens- is there some new trick or something?
    I wish they would make sites not mobile version- the mobile versions never have everything- at least facebook has a link to view full site- but that's the 1 think i like better with the IPhone- u can view normal webpages!
    Message Edited by alwinkster on 03-30-2009 04:44 PM

    Welcme to the Supprt Frums!
    I don't play mafia wars, but I love the facebook applications on mine and i too can go to the mobil site if I want.  Srry you are having trouble with it.  
    Enjoy your blackberry tho! It is awesome!!  
    Nurse-Berry
    Follow NurseBerry08 on Twitter

  • Incompatibility between company enterprise server/software (non BB) and blackberry software updates.

    My phone is connected to our company enterprise server and works fine until the blackberry software updates. When ever a blackberry software update occurs, the operating system on the phone crashes, (icons shrink down, not all icons are present, phone does not display or operate correctly).  I am on my 5th phone, the only way to correct the situation is to get another phone.    Is there some way I can turn off the blackberry updates on my phone???

    for email on a BlackBerry device, you have the following options :
    BES. It's the Rolls Royce. You have to pay the price for it (a BES server, as well as admins, OR use a private BES service)
    BIS. It's the one for regular people. You can't deal with folders, but it's free and works on any email address using POP3 or IMAP
    BIS over Outlook Web Access. It's like BIS but through the webmail Outlook Web Access. Depending on the version of Outlook Web Access, it is or not possible for you to connect to it
    webmails
    a dedicated email application, like GMail for BlackBerry
    BlackBerry Unite -> check the documentation on the website about that. Basically, it's like a tiny BES.
    Watch out, unlike Windows Mobile devices, there are no true IMAP clients available on the BlackBerry devices (you can use BIS over IMAP but without folders for example).
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • I just bought the revolution after having a blackberry and i'm looking for a notepad type software and a place to store passwords.

    i just bought the revolution after having a blackberry and i'm looking for a notepad type software and a place to store passwords.

    I use SafeWallet after trying most of the apps in the market place. It's a bit expensive compared to most and you have to pay for the desktop application which sucks but the other apps were some cumbersome I knew I would never use them after the initial setup.
    I'll add the normal caution of storing passwords in a non-protected text file but you probably know that
    Bob

  • Software and Windows 8

    Hi there, can somebody PLEASE tell me how i can download the desktop software for my pc. I have a Blackberry 9300 and Windows 8 on my pc!!! URGENT

    I would recommend the most recent Desktop Software, version 7. Download it here:
    https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • I have 3dparty software wirelessly with a cryptographic authentication system without my consent (seems to be new technology developed by stanford) obtaining ownership of my iPhone 4s software and controlling it with remote device to jail break. Now what?

    I have 3rd party software wirelessly injected and used on my iphone with a cryptographic authentication system without my consent (seems to be new technology developed by stanford and apple security is not updated for this technology) obtaining ownership of my iPhone 4s software and controlling it with remote device to jail breaking my phone, adding and removing software, changing settings all from a remotely controled device from different location (I have a Mac address I'd of this device to know for sure). Almost undetectable. When I look at the legal section of my phone it shows a list of all the unauthorized 3rd party software "as is" copyright encrypted on the phone.  This is the most basic way to legally steal software of any kind.  Because of this legalality 3rd party ownership have total control of certain software correlated with hardware use including visualization technology, etc.  most people luckily will never have this happen to them so it's unlikely many readers have not a clue of what I'm saying currently.  Either way, without needing to obtain specific warranty of any kind "as is" copyright control makes system restores not a solution because the source code is not directly encrypted on the actual hardware device only a copy right notice must appear on the specific device 3rd party software validation making it extremely difficult for me to take control of the situation. Apple claims their iOS technology prevents this type copyright obstruction from being possible, however, according to my phone a new form of technology was used developed by Tom wu of Stanford university called the STANFORD SRP AUTHENTICATION TECHNOLOGY which uses Some form of cryptographic authentication system and uses quote "secure remote password" which seems to suceed in hacking iOS apple technology apple claims is not possible to jailbreak an unstolen phone or without the owners consent As well as loading the device with 3rd party copyright Notices to make all of this legalized. My phone shows atleast 30 pages worth of legalized 3rd party copyright permissions! Yesterday my apple care provider labeled me a jailbreaker and refused to look at my legal documented proof which completely blew my mind because it voides my apple care contract I spent 100 on. This employee did not take all factors into consideration and made quick assumptions as well as verbally speaking to me as I'm an automatic criminal. I left the store yesterday with no payed insurance help on a problem I had no control over and couldn't prevent, leaving with voided contracts. This is an apple users worst nightmare and I have spent days researching all of this like i am some kind of lawyer only to be able to use my phone the way it should and spent alot of money on.  I can legally backup any claim I have just wrote above currently and have a large source of data collected to prove apple is wrong in voiding insurance support on this issue. The problem lies in apple avoiding and not wanting to believe their software can legally be obtained ot "hacked". Yet still labeled a jailbreaker basically.. What should I do????? Been to local apple store 3 times and rebooted my phone as well sprint service restore 4 times and spoke with reps twiice on the phone. Spoke with my phone provider who said apple has full control over these matters so they can't help me.  My case is according to apple "still open"...Anyone else heard of this or of Stanford's office of technology licensing? Maybe I need to buy a blackberry again or just use a landline so I can stop being my own lawyer and focus on other productive areas in life instead of this horrible mess. I shouldn't have to prove to apple I not a jailbreaker they should have to prove I'm one before voiding support I desperately need!!

    Mullaly75 wrote:
    I assume u guys don't understand what open source software is
    Yes, I think most of us do understand what open source software is. It sounds as if you don't. Here's some information:
    Open-source software (OSS) is computer software that is available in source code form: the source code and certain other rights normally reserved forcopyright holders are provided under an open-source license that permits users to study, change, improve and at times also to distribute the software.
    Open source software is very often developed in a public, collaborative manner. Open-source software is the most prominent example of open-sourcedevelopment and often compared to (technically defined) user-generated content or (legally defined) open content movements.
    from http://en.wikipedia.org/wiki/Open_source_software
    Yes, Tom Wu of Stanford wrote a paper on something called Secure Remote Access Protocol. It's a form of Asymetric Key Exchange and has nothing to do with hacking anything. It's actually intended to protect data.

  • Blackberry software has stopped working

    I have a Pearl 8120 with software version v4.5.0.182 platform 2.7.0.106 with Blackberry Software 6.1.0.35 on a Vista laptop.
    I have been syncing my Pearl with Outlook for a long time.  Earlier this week, I received an error right at the end of the sync (as it is moving data to the device) which said "Blackberry Desktop Software has stopped working".  I have been troubleshooting every since.  I can get it to successfully sync if I delete the intellisync folder or reinstall the software.  However, the problem returns on the next sync.  So, now, unless I delete the intellisync folder, it errors out before the sync completes (this is always happening after it reconciles and asks if I want the changes to occur.  Here are the things I have tried:
    1) did a hard restart on the blackberry (removing battery)
    2) freed up memory on the Blackberry - moving media files to the memory card
    3) repaired the Blackberry software
    4) did a complete uninstall of the software and reinstalled
    5) ran a log and tried editing the last outlook appointment
    6) ran scanpst.exe and scanost.exe
    7) did a one-way sync from outlook to the device
    8) deleted the intellisync folder (multiple times - works the first sync, fails after that)
    I have not changed anything on the Blackberry or the Blackberry software that I know of.  The pc is a work pc, and so there could have been an update to the o/s or other program that could have been applied (they would not be applying any blackberry updates).  I am getting very frustrated trying to figure out what is going on.  Any help would be appreciated.
    Thanks

    http://www.blackberry.com/btsc/KB02206
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • I have one blackberry id and two blackberry's but can only receive e-mails on one device!

    Hi all,
    I have a problem! I have one blackberry id and two blackberry. I have given my old blackberry to my wife.
    I have just setup my new phone but whilst setting up my e-mails on my new phone we have noticed that the e-mails have been transferred to my new phone but have stopped working on my old phone.
    The odd thing is my wife had a previous blackberry and we were able to both get the company e-mails on each phone.
    The message that appears when e-mails have been transferred to the new phone is there is another device registered to this blackberry id and only one device can receive e-mail.
    How can I unregistered my old phone from the blackberry id and re-register it under my wife's details and hopefully receive the e-mails on both phones?
    Please help as its vital for the business.
    Cheers Nick

    Hi woodbe and welcome to the BlackBerry Support Community Forums!
    The BlackBerry ID is only designed to work on one device at a time. Your wife can sign up for a new BlackBerry ID by going to www.blackberry.com/blackberryid.  Also, to receive email on her device, she will have to have a BlackBerry data plan configured with your wireless network provider as well.
    To change the BlackBerry ID on her device, you can back it up using the BlackBerry Desktop Software, then perform a security wipe from Options>Security.  Upon the reboot, sign in with the new BlackBerry ID, then you can restore the data using the BlackBerry Desktop Software again.
    Thanks.
    -CptS
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Desktop Software does not detack BB 6 System Software and Language

    Hi,
    I wanted to install other languages back to my phone (currently only English).  However,  my Desktop Software 6.1.0.36 installed in Vista does not detect and display BB 6.0.0 system software, and so is language option.  BI can see other installed software, even the application installed a day ago, but just cannot see the OS and language.
    I tried installed the Desktop Software to other PC, but they were not detected and displayed either.  I checked with my other friends, they are able to see the System OS and Language.  What can i do ? Anybody encounter the same problem ?
    Thanks.

    Kindly look for the device requirement online and see if your pc met all the needed requirements.
    Ron
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Maybe you are looking for