Blackberry Software Downloads

Hey, I have a question or two about the software downloads.  Whenever I download the media sync, or the desktop manager, or even loading up the app world program for the computer, it downloads the installation program, but when I run every one of them, they error saying the source has been moved, or the page keeps refreshing for the app program, and not moving onto the plug-in-your-phone state.  Does anyone know why this is happening to me?  Is there a program on my computer that would block the progress of downloading Blackberry products?
This is my first blackberry, and I have had an iphone beforehand, but iTunes doesn't recognize my new phone.  
I'm kind of running out of patience already, lol.  Help. (=!

In the sync settings in Desktop Manager there should be a setting for changing the time/timezone on the device when connected.  Turn that off.
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Similar Messages

  • Blackberry software download not responding

    Please I have been having issues with reloading my os.I have been trying to reload my os because it has this jvm error 545 displaying on the screen and I have not been successfull. Please help me with this issue i have tried all the procedures from the write ups in this forum and have achieved nothing. please reply my message. Thank You in advance. 

    Hi and Welcome to the Community!
    Unfortunately, I cannot see you, and hence cannot know what exactly you have already tried...hence all I can do is give you these instructions.
    The simplest way is to, on a PC (you cannot do this on MAC):
    1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
    2) Uninstall, from your PC, any BB OS packages
    3) Make sure you have the BB Desktop Software already installed
    http://us.blackberry.com/software/desktop.html
    4) Download and install, to your PC, the BB OS package you desire:
    http://us.blackberry.com/support/downloads/download_sites.jsp
    It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
    5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
    6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
    http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
    If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
    You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
    You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
    Load your OS "bare bones"...if anything is optional, do not install it.
    If the behavior presents immediately, then try a different OS with step 1
    If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
    Add one thing -- no matter how tempting, just one.
    If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
    Repeat steps 4 and 5 until all things are loaded or the behavior presents
    When the behavior presents, you know the culprit...the last thing you loaded.
    If the behavior does not re-present, then you know that either step 1 or 2 cured it.
    If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
    You may also need the use of these tricks:
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB27956 How to recover a BlackBerry smartphone from any state
    http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
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  • Blackberry Software update for 9220 curve

    I have a 9220 curve instrument & i have downlaoded the desktop software. When i connect my instrument to my laptop, the desktop software starts & it shows me that an update if available. Present version is 7.1 Bundle 1319 & the update available is 7.1 Bundle 2039. But when i go for update, half a way it show error. My internet connection is OK every time.
    But if i do this directly from my instrument, it says the software version is latest.
    Pls guide.

    Hello AvinashMAR
    Welcome to BlackBerry Support Forums
    If you are  having problem in updating your device software through web then try a manul update , just follow those simple steps :
    1.Locate your Carrier and Download the OS you desire from here  BlackBerry Software Download Site
    (make sure you are downloading for the same model as you have )
    2. Now Double Click  on the file that you Downloaded to Install it on your PC
    3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
    Then using desktop software perform your full backup of your device.
    4.Search your C: Drive for any Vendor.xml files and delete them, there may be one or two vendor.xml ( On your PC change your folders option to show hidden files / folders  :
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path       will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe. 
          Upgrade will continue then After Installation of New OS restore your backup using BlackBerry desktop
    Software.
    Try it and let us know if you feel any problem while doing so.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Blackberry software 7.1 Bundle 2039

    Hi all, 
    I recently updated my Curve 9360 to 7.1 Bundle 2039 through my desktop manager, and ever since the battery has become just awful. I've noticed that near the halfway mark it turns my signal and wifi off stating I have low battery, the bb light flashes yellow once and then does nothing. Allowing me to turn them both back and and continue as normal. Then at around 20-30% of battery life, it then repeats only when I turn the signal/wifi back on the battery does then actually show its low then just turning off without warning.
    I know its the software as before I didn't have these problems. I've searched all over installing crackmen, uninstalling and reinstalling an older desktop manager and so on 
    I need an easy step by step guide of how to downgrade, so try not to just tell me to go to FAQ to go around in 1 big circle again so if anyone could help, thanks

    Hello 212time
    Welcome to BlackBerry Support Forums
    There are two methods you can try :
    You can perform a Clean Reload of your device Software, while doing so When you run Desktop Software Click the Device menu and select Update > click On View other versions > On that list if you're able to view the required Version that you're looking for Click on it to Install that specific Version But first do a backup of your device.
    KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows
    Or you can  manually  Downgrade your device Software as you want , for that follow those instructions :
    1.Locate your Carrier and Download the OS you desire from here  BlackBerry Software Download Site
    (make sure you are downloading for the same model as you have )
     2. Now Double the file that you Downloaded to Install it on your PC
    3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
    Then using desktop software perform your full backup of your device.
     4.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml , On your Pc change your folders option to show hidden files/folders ( You can skip this step if you're usng your Carrier OS ) :
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path       will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe. 
          Just follow the Onscreen directions and Upgrade / Downgrade  will continue then After Installation of New OS restore your backup using  BlackBerry desktop Software.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • I thought I deleted downloaded BlackBerry software, but it remained even after I did a system restore. I manually deleted it from the Apps folder, but it's still in System Profiler under Apps. How do I delete this from System Profiler?

    Right now, it seems as if it is still showing in System Profiler, then the unnecessary BlackBerry software I downloaded from the internet is still using memory, right? How do I permanently delete it?

    In addition to what Drew wrote, remember the Mac has a data fork and a resource fork.
    Here is an old thread but a nice recap by Dr. Smoke
    ._Files
    Note that the ._file files you note are the resource forks of Mac files you copied to the drive from your Mac, and these are only visible when you use the Flash drive on a PC. These are normal and indicate the Flash drive is already formatted for Windows.
    When you copy or save a file from a Mac OS X system to a Windows shared volume or a Windows-formatted disk, the Mac creates two files: the data fork (xxx) and the resource fork (._xxx). This is called Apple Double Format and is normal. The resource fork contains additional data about the file that is exclusive to the Mac that cannot be saved otherwise on Windows-formatted disks. This is new with Mac OS X, as documented in Mac OS X: Apple Double Format Creates File Name With the Prefix '._'.
    The resource fork files (._xxx) are necessary if you want to copy the file back to the Mac and retain the metadata. The resource forks of files are invisible when they are used on the Mac: the Mac OS Extended file system (aka HFS Plus or HFS+) uses forked files, with a file having both data and resource forks.
    You can delete the resource forks on the Windows disk if and only if you don't care about losing the resource fork information should you copy them back to the Mac, such as comments, image preview icon, etc. Some Mac applications use the resource fork data, so deleting the resource fork can be problematic if you copy the file back to the Mac. Likewise moving the file while not also moving its associated resource fork when using the data on a PC can result in problems when using some files again on the Mac.
    You can't prevent the resource forks from being created if you copy or save files from the Mac to the Windows share or Windows-formatted disk via Finder.

  • Where can I download Blackberry software for Mac OS 10.5.8

    Where can I find a download the Blackberry software for Mac OS 10.5.8? Also what is the higest possible software upgrade for a Blackberry Curve 8530? I recently got this old phone back and I'm trying to see what I should do with it and if its worth keeping.

    Hello Professoracex and welcome to the BlackBerry Support Community Forums.
    In order to use the BlackBerry Desktop Software on a Mac computer,  you need OSX 10.6 or later. 
    As for the latest software version, your mobile carrier decides what versions they will release to support. You can check your mobile carrier's download site here for the latest available version.
    Hope this answers your question.
    -HMthePirate
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Userinit.exe Error when loading BlackBerry Software

    Hopefully, someone has come across this.
    I have loaded the BlackBerry software on a new Acer laptop and after rebooting, I get the following error:
    The exception unknown software exception (0x0eedfade) occurred in the application at location 0x7c812aeb.
    I thought at first that it was a memory error with the new laptop. So, I replaced the ram and I still received the same problem.
    I then returned the laptop and received another and it's giving me the exact same error message.
    There are no events in any of the errors logs.
    Any thoughts?

    Which version of BlackBerry Desktop Manager you're trying to install? You can get the updated version from the below link -
    Desktop Software v6.0.1 B21
    File name: 601_b021_multilanguage.exe
    File size: 108 MB
    Date posted: 15-Dec-10
    Download Software
    View
    BlackBerry Desktop Software v6.0 User Guide.
    PLEASE NOTE: If
    you are a BlackBerry Enterprise Server user, do not install BlackBerry
    Desktop Software v6.0 before consulting your administrator or referring
    to KB23745
    tanzim                                                                                  
    If your query is resolved then please click on “Accept as Solution”
    Click on the LIKE on the bottom right if the post deserves credit

  • BlackBerry software will NOT install onto Vista Ultimate!?

    Hi Anyone,
    I've repetely tried installing the BlackBerry software to my new OS Vista Ultimate on my new custom built PC but it just wont take.  I've used my CD instillation disk and I've used the BlackBerry site latest download.  It jsut won't take.
    I keep getting this error: "2738 Could not access VB script run time for Custom Action." 
    I've tried both Typical and Custom instillations with the same error result.
    Can wnyone enlighten me as to what is happining here and if there is a solution and what that might be?
    Thank you.
    John
    Message Edited by Johnz414 on 05-10-2008 04:59 PM

    Here is the KB article regarding this issue:  http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03490&sliceId=SAL_Public&command=show&forwa...
    Basically you go to start, programs, accessories and right click command prompt and select "run as administrator"  in the command prompt window that comes up type in regsvr32 vbscript.dll
    You should get a message that it succeeded, if you get any other message be sure you are running the command as administrator.  If you are in the command prompt as administrator type cd \Windows\system32 and try the command again, if that doesn't work try cd \Windows\SysWOW64 and try the command again.  Once you get the succeeded message try to install the Desktop Manager again and it should work.
    Cheers!

  • After 7.1 Software Download - Can't Sync

    Just downloaded and updated my Blackberry software on my computer to bundle 7.1.  Now I my computer won't sync with my Blackberry Torch.  I get multiple error messages when I try to configure my computer software. First message says, 'could not load previous organizer data configurations.' When I try to click on the buttons to configure my Contacts, Calendar, etc., I get the following, 'The organizer applications on your computer aren't supported.'  I'm in a giant loop.  i've tried searching for this problem in the Help section but to no avail.  Ideas?

    Hi and Welcome to the Community!
    I suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
    It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry software to tether phone's Internet to computer?

    Hi,
    As you probably know, Sprint removed the feature that would allow me to tether my phone's Internet for use on my laptop.  I tried looking around, but the only means of getting it back up and running was with software like TetherBerry, PDA Net, etc.  I was wondering if Blackberry developed any software that would let me do this?
    Thanks!

    Check Desktop Manager, v 5.0.1
    https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Updating Blackberry Software

    The physical keyboard on my Blackberry Torch totally killed out and an ATT employee recommended that I reinstall my Blackberry software. Instead of reinstalling it, the Desktop Software recommended that I UPGRADE the software to a newer version. Which I'm doing now. It's been on 506 out of 572 modules downloaded for the last hour and a half now. Is this an issue?

    There are several methods of upgrading BlackBerry device operating systems, using your BlackBerry Desktop Software, wireless upgrades from your service provider and manually using loader.exe
    1. KB03621How to reload the software on the BlackBerry smartphone using BlackBerry Desktop Software
     2. KB15633How to request a wireless BlackBerry Device Software update using a BlackBerry smartphone
    3. Manually using loader.exe
    See the link below, for the download and simple installation instructions.
    First locate your carrier and the OS file you wish to use.
    http://na.blackberry.com/eng/support/downloads/dow​nload_sites.jsp
    Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
    1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
    2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
    3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
    Device operating system releases are "released" by specific carriers
    once they have certified and trained their support techs, but still, you
    are able to load to any carrier's same model by following the
    instructions below.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Need Blackberry Software For Mac

    So here i am working on a mac with os  10.3 (don't ask why,lol) And i can't seem to locate an early enough version of pocketmac to sync up my 8100, or charge or veiw files or much of anything for that matter.
    anyone got a link to such a download, or a piece of software that will work on my dino-mac ?

    The Blackberry software is listed as compatible with Leopard. Not sure if it works with Snow.
    As long as you have an Intel Mac with 1 GB of RAM or better you can run Snow or Leopard.

  • Blackberry software has stopped working

    I have a Pearl 8120 with software version v4.5.0.182 platform 2.7.0.106 with Blackberry Software 6.1.0.35 on a Vista laptop.
    I have been syncing my Pearl with Outlook for a long time.  Earlier this week, I received an error right at the end of the sync (as it is moving data to the device) which said "Blackberry Desktop Software has stopped working".  I have been troubleshooting every since.  I can get it to successfully sync if I delete the intellisync folder or reinstall the software.  However, the problem returns on the next sync.  So, now, unless I delete the intellisync folder, it errors out before the sync completes (this is always happening after it reconciles and asks if I want the changes to occur.  Here are the things I have tried:
    1) did a hard restart on the blackberry (removing battery)
    2) freed up memory on the Blackberry - moving media files to the memory card
    3) repaired the Blackberry software
    4) did a complete uninstall of the software and reinstalled
    5) ran a log and tried editing the last outlook appointment
    6) ran scanpst.exe and scanost.exe
    7) did a one-way sync from outlook to the device
    8) deleted the intellisync folder (multiple times - works the first sync, fails after that)
    I have not changed anything on the Blackberry or the Blackberry software that I know of.  The pc is a work pc, and so there could have been an update to the o/s or other program that could have been applied (they would not be applying any blackberry updates).  I am getting very frustrated trying to figure out what is going on.  Any help would be appreciated.
    Thanks

    http://www.blackberry.com/btsc/KB02206
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • I can't download movies.  I'm taking a cinema class where the professor provides a link to to a movie to be watched.  I am unable to access the link on my mac pro.  is there an app or software download that will allow me to do this?

    I can't download movies.  I'm taking a cinema class where I am required to watch movies.  My professor provides the link on an electronic blackboard for the movies.  I can't access the link on my mac pro notebook.  Is there an app or software download that can help with this?  I can access the link fine on a pc.

    The "right click" is a function of the OS and those keyboard commands do not work on the iPad at all with the built in virtual keyboard. I don't use an external keyboard - so I cannot attest to the possibility of that working - but there are no keyboard shortcuts with the iPad keyboard.

  • I have 2 apple ID one for Egypt and other for USA , now I try to update the software but I get a message said that this software download with other ID, then I logout and sign with second ID but i got the same message again ... Now I can not sign in more

    I have 2 apple ID one for Egypt and other for USA , now I try to update the software but I get a message said that this software download with other ID, then I logout and sign with second ID but i got the same message again ... Now I can not sign in more
    Any solution ?
    I'm using iOS 6.1.2 IPad 3
    Regards

    I have also noticed the same "problem".  I do not fully understand the impact of using the same ID on multiple computers and devices if I want to keep them all in sync.

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