Blackberry Storm 2 9550 Picture/video Messages

I bought theis brand new unlocked phone...
I am on the BELL network here in Canada
There is no option to send a picture message or really anything other than basic SMS
And
I cannt receive anything along those lines either???
My package includes picture and video messaging but it is going to waste as I cannot do anything with it
Please help!

Hi and Welcome to the Community!!
With BlackBerry, MMS (that's what "picture messaging" technically is) is enabled by delivery to the BB of specific Service Books for it. To get those, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Picture/Video message in My Usage

Under "My current usage"... Picture and video messages are being missed alltogether... I have matched texts to the minute but picture/video messages sent to me are being missed entirely in the log for some reason...
Also under message type... Im not seing any "picture messages"

Hi,
When you log into My Verizon, just above the meter showing your usage, click on View Usage. Go down to Text Messages Used and click on View Messaging Details. In the Usage Type, select Picture Messaging/Video Messaging. There you will have all of your MMS picture and video messages sent and received for the billing cycle. I hope this helps.
Doc

Question Re Picture & Video Messaging (PIX Place)

Ok, so I have the LG Accolade (i.e., no micro SD card) on the Prepaid Core plan, and have been trying to access the original picture files I have taken at their maximum 1.3 MP resolution (1280 x 960 pixels).
In an earlier thread, it was suggested to me that I try uploading the photo(s) in question to Verizon's PIX Place (Picture & Video Messaging). From my phone, I chose [Send] To Online Album (which cost the standard 25¢ MMS fee deducted from airtime), read & agreed with the online TOS, etc., and logged in.
I saw the photo icon in the "My Media" folder, but when I clicked the VIew Larger link, this was all I got (image below is reproduced here at original size as it displayed on the webpage).... What does, "The original uploaded image size and resolution are preserved in your account" mean? Where is this "online account," and how can I preview/download it to my PC?
I'd like to be able to display some of these photos in our (mid-sized) digital photo frame here at home (for starters). Surely these tiny little (426 x 320) pixel images are not all the 1.3 MP camera phones are capable of producing??

acraftylady wrote:
Why don't you just download them onto the computer then re-size them in a photo program? You can use a free online resizer or this free batch resizer. It will resize a whole folder and keep originals in tact. As far as I know the zoom function in the IE browser is just that a zoom function and not a picture resizer. Mary
If I were able to simply "download them onto [my] computer" (i.e. at their original size), I wouldn't be posting these questions, as that is precisely what I'd wished to do in the first place. But this is what has been at issue with this phone since the proverbial Day One.
As I explained before in another earlier thread, the USB cable that came with the phone does NOTHING. When you connect it to the PC, it won't even recharge the phone (which according to the user's manual it is supposed to do without fanfare), much less access the phone memory or transfer any data. The Hardware Wizard comes up on Windows and it asks for a *Modem* driver, which: a) the modem is not what is needed here; and b) there is no compatible driver to be found. Seems something was said somewhere else on these forums about switching the default from Modem to USB Mass Storage; but there is no external memory card and I cannot find anything resembling this in the phone menus.
The thing about resizing digital image files is, you can make them smaller, but not larger. Well technically you can (depending on your image editing program); but the resolution in almost all cases will be *really crappy* and it defeats the purpose. From what I see of PicResize.com, it doesn't do anything I can't do myself (offline) using the freeware image editor from Irfanview. In fact, if you'll notice from the screenshot I've posted below, all the prefigured options are for making the photo smaller (25%, 50% and 75% of original size). When I chose Custom (to change Verizon's 426 x 320 "downsized" version back to the original 1280 x 960 res.) all that did was to double the filesize (in kilobytes) of the uploaded image.
What I'm thinking is that Verizon has in some way deliberately crippled these phones so that the customer cannot utilize the original 1.3 MP camera images at full resolution. If it wasn't so, seems that a VZW representative would've already responded to one of these threads and cleared things up for us, if it were designed to be easy or intuitive. But that's not what's happening. Despite all the unnecessary hoops we've tried jumping through so far, nothing has worked. I could be mistaken about that -- I hope I am and it's an option or setting somewhere on the camera that I have missed -- though I personally doubt it. Either way, I am posting these things so that others will know (hopefully in advance of purchase) what the LG VX5600 phone is capable of (on Verizon's prepay service) and what it is not. No sense having a 1.3 MP camera if all you can get from it is a tiny image less than normal VGA resolution -- the more basic Samsung U350 Smooth is capable of that! As a selling point for this phone, it is 100% moot.

Support picture/video messaging with Republic Wireless

I know people on Republic Wireless and apparently Verizon users can't share pics/video messages with them. Can you please look into supporting picture/video messaging with them?
Thanks

1. Open New T'ext Message
2. Complete Area for the persons information to send to
3. Click Left Button on front
4. Select Insert
5. Select type of item from list
6. Select file
7. Input message and click send
Also from browser you can press and hold file and select share from list and then input location information and send..
You can use "SAVE SMS" app from market if you decide to save any files sent to you to card, its free on Market...

Synch outlook contacts to contacts in blackberry storm 9550 with wired connection: "address book not installed"

I have been synching outlook, calendar, address book contacts, task and memos, to my blackberry storm 9550 using outlook 2003 for about 6 months. Somewhere along the line, MS Outlook on my PC no longer synchs with Blackberry contacts. I can still synch calendar, tasks and memos, but get a "not installed" for the address book contacts. I have installed the latest blackberry desktop 6.1.0B38 and tried to reconfigure. I still get "address book not installed" for the contacts. This is a wired synch and wireless is turned off. Any ideas how to fix? Davewi

Hello davewi,
The following article should help regarding the issue you are having:
http://bbry.lv/sxXPtE
Cheers,
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Android 4 receiving picture/video messages help

I just recently purchased an Android 4 and I am having issues with receiving picture and video messages. I get the message with the two options of download and reject. Everytime I try and download it, it sits there saying it's downloading but then it fails. This happens every time. Anyone know how I can get this to work? I wasn't able to find any specific options in any menus to change anything.

Hi PainofDemise. I am here to help with your picture messaging issue. There are not any additional settings you need to turn on to allow picture messaging to work. As long as data is working on the phone and picture messaging is setup on your account correctly, it should work. Are you able to access data on your phone? Is your phone showing 3G or 4G when trying to send picture messages? Try powering off and back on and then try sending yourself a picture message. If you are still having issues, please send me a direct message (hover over my name and choose direct message) with your name and mobile number so that I can verify that your account is setup correctly.
Thank you,
MarquiaF_VZW
Follow us on Twitter @VZWSupport

Iphone picture/video messaging option diappeared

i went to send a picturetoday only to discover that the picture and video messaging option was completely gone in my text. then i went into my photos on my phone and went into the sharing option and the only one missing was mms. how can this be fixed?

Did you change your AT&T data plan as part of the upgrade? MMS needs to be enabled on the carrier side - might try calling AT&T (611 from your phone).

Blackberry Storm 9550 - **bleep** chargers!!

It's rediculous how many chargers I've had to buy in addition to buying this phone! I've now had this phone for 19 months and i've had to buy 3 chargers and it has been sent away to get fixed once. I didn't have my Blackberry for 4 weeks in which I got given a Nokia, thats greatest quality about it was that it had Snake!! They checked the battery of the phone and tested my calls (as I also wasn't able to hear anyone when they called) but yet they found nothing wrong and I was then told to buy YET another charger! Can't wait for my contract to end, definitely ditching Blackberry for Iphone if nothing gets sorted.

Using the 9550 Storm on tmobile, you will never get 3G data service.
The 9550 does not have the 3G bands which Tmobile uses.
Sorry.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Text,Picture,Video messaging

I love my new Droid-X
my question is this, I am used to creating picture messages with sound imbedded, all my verizon friends do this, we go back and forth sending pic with sound and text all in one. How do I do the same with my Droid-X? I now feel left out of the loop with my friends, since I have not figured this out! --- any help?
Craig

1. Open New T'ext Message
2. Complete Area for the persons information to send to
3. Click Left Button on front
4. Select Insert
5. Select type of item from list
6. Select file
7. Input message and click send
Also from browser you can press and hold file and select share from list and then input location information and send..
You can use "SAVE SMS" app from market if you decide to save any files sent to you to card, its free on Market...

Won't let me send picture/video messages on my KINTWO

it says i'm not connected ? but my regualr texts and calls work , and i have a plan that includes unlimeted picture messaging .

We need to access your account to make sure you are set up properly to send and receive picture messages. We will be sending you a private message to further assist you. Please reply to the private message with your name, mobile number and contact information.
Thanks
John B

Storm 9550 -- Error Message during Synch Process

When Synch'ing my BlackBerry Storm 9550 with my PC Desktop Outlook, I get the following message:
Error Encountered.
Error Code - Ox80040fb3.
Check Documentation
This has happened several times, and it always seems to stop when about 1/4 way through synchronizing contacts. I have even re-downloaded the most recent software upgrade for the device, which completely re-sets the email setup etc. and programs I use. However, I get the same error message, nearly at the same point every time in the synchronization.
I cannot get through a synchronization now without this happening, and my device now has only a portion of the contacts database available to use for phone, email etc.
Any input on how to solve this "error" code is appreciated.   Thanks for any suggestions.

Hi and Welcome to the Community!
There are several public KB articles with that error code...to many to list. So, please go here:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
and search on the error code (note that the first character is a numeric zero rather than the alphabetic O that you provided).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

PIX-FLIX Text sent to phone, but actual video message does not appear in messaging area online.

I received a text message saying I received a Flix message. However I must access it by going online to vzwpix.com. So I went online right after and the website said it was down for maintenance. So I checked back a few hours later. I logged in. Went to Send Picture and Video Message. Then went to the Messaging Tab. However there was no message.
A few things come to mind why I might not have received my message. Since the person who sent the message had sent it during the time when the website was down, the message never went through?!
Another thing I noticed. When in my Picture & Video Messaging I see the Folders "Drafts" and "Sent Messages" however when I put my cursor over the "?" next to Folders it mentions a "Received Messages" folder should be included. However under the actual Folders the "Received Messages" folder does not exist. So maybe the message I was sent never had a default folder to be sent to?!
My phone was notified I was sent a message. I followed the directions. No message appears where it should be. Please help!
On a side note. I tried going to the "Contact Us" link at the top right of the page to get help. However, everytime I click it, refresh, etc. I get sent to the page "http://www.verizonwireless.com/backbutton.html". This is obviously a broken link.
Frusterated Customer seeking help ... Thanks in advance for help on this issue.

Still no answer to the question. Is this bogus or what?! I get a message from my Daughter-in-Law asking if I got my Mothers' Day song my grandkids sent this morning. No, I get this Flix message at this website text. Here I am now, registering and changing passwords I've never had to this 'forum' with no help and now Flix message. I''ve ignored these messages that I have received before now because of the drama. This time I follow through because of Grandkids for this.
I'm so frustrated that I've wasted so much of my time for naught. What do I tell the grandbabies? How can we avoid this from happening in the future? Was their song too long to send as picture/video message directly to my phone?
Why are their no answers anywhere? You've got to be kidding me.
Sore customer!

Block Call Fails to stop picture text messages

I have been getting picture messages with long rambling text with it which are inappropriate from someone whose number I do not recognize. I have blocked the number on the myverizon website, but I am still getting them. I don't know how to stop this jerk from sending them when the blocking doesn't seem to work. Is there something else I can do or did I do something wrong? I tried looking the number up, but all the places on the net want my money to tell me who owns the number. One said it was a land line in Cheyenne, WY and another said it was a mobile in the Lander, Wyoming area. So even if I paid I'm not confident that the correct party would be identified. Help please.

The call message block feature prevents calls and normal texts but when it comes to picture/video messages, the subject line still gets through(no message or picture though). If you're still getting the message, try calling cs and having them remove then readd the block(the feature not just the number) then add the number again. Also you could try updating your phone if you haven't with *228, option 1. Hope this helps ^.^

Blackberry Storm 2 Update

Is there a new update for Blackberry Storm 2? Anybody know what the new update number is? And is this a good update with no problems?

Hi Jane,
Sorry for the delay in replying.
Since the web based loader is not working I will suggest doing the following:
1. Go to https://www.blackberry.com/Downloads/entry.do?code=02A32AD2669E6FE298E607FE7CC0E1A0
2. Download the device software for your BlackBerry Storm 9550 5.0.0.712
3. Install the software and press finish once it's done installing.
4. Navigate to the location where Loader.exe is installed. The
default location is C:\Program Files\Common
Files\Research In Motion\AppLoader.
5. Run Loader.exe. The Application Loader Wizard window
will open.
6. When the Communication Port
Selection window opens, select a PIN number for any one of the BlackBerry
smartphones connected to the personal computer. Click
Next.
7. The Application
Loader Wizard opens the Device Application Selection. Select any additional
languages or applications in the selection window and click
Next.
8. Click
Finish. The BlackBerry smartphone will be upgraded with the
appropriate software.
Let me know if you have any more questions.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

My Blackberry Storm 2 cant send or receive picture messages?

I just got my Blackberry Storm 2 yesterday off ebay and I have been using it and figured everything out and it is great, but what ive noticed is that it can not receive or send picture messages and i dont know why. My last blackberry i had did this but this doesnt. I dont know what the problem is so please help!!!

Hello bizubx101
Welcome to the Community
I believe you are referring to MMS. Please contact your Carrier because there is no settings on the phone about it and it can only be fixed by the Carrier.
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Blackberry Storm 2 9550 Picture/video Messages

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