Blackberry System software, core applications, and all non-third party apps are missing

I'm using a BB Torch 9800. I just upgraded to the latest and greatest Desktop Software to 6.0.1 from 6.0, and all the subject items are missing from the Applications area. I tried going back to 5.0 since 6.0 is not available. Same problem there. Did a clean uninstall per the KB article, and reinstalled 6.0.1. Still no luck. Also tried installing the AT&T 9800 device software. No luck. If I go to import files I can find the alx files from AT&T, but they will not import. How can I get the Blackberry stuff back? Thanks.
Solved!
Go to Solution.

The device software is indeed required unless its doing an upgrade via the web. That means that DM contacts your carrier for the latest OS for your device and if it sees you need an upgrade then it will download and install automatically.
Did you download the OS from your own carrier or another carrier? Try going to c:\program files\common files\research in motion\apploader and delete the file called "vendor.xml". Then try again.
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