Blackberry Torch 9800 key lights on front of device stay on all the time, even in standby

Hello Everyone,
I have a Blackberry Torch 9800 and it was not giving any screen output.
I completed a security wipe of all the info on the device and fixed the issue.
I can use the phone now.
Upon putting the phone in standby the screen shuts off as its supposed to, but the key lights on the front of the device stay on. This drains the battery.
I have searched all over the internet to figure out how to solve this issue and no dice.
The technical info is below:
Blackberry 9800
smartphone 3G WiFi
6.0 Bundle 695(v6.0.0.246, platform 6.4.0.105)
3G Brands 1,2,5,6
Kernel v3.8 6 5
Branding Version 1.0.75.622Q
Micro Edition Config CLDC-1.1
Micro edition profile Midp-2.1
Micro edition JTWI Version MIDP-2.1
Media version: 1.1
Pim version : 1.0
File version 1.0
Bluetooth version: 1.1
Location Version 1 0 1
Micro Edition Security and trust Services version 1.0
-Any input on resolving this issue would be greatly appreciated-
-Have a great day
Stevo

Hello Stevo808,
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the key lights on your BlackBerry 9800 Torch smartphone.
Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
http://bbry.lv/NWPC6y
In the case that this process fails to resolve the issue, please contact your point of sale for options.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Similar Messages

N95 8GB camera light stay on all the time

I have had the N95 for 5 months and have been very pleased with it. I have now developed a problem with the camera light. not sure how or when it happened. Other than the fact the camera light stays on all the time, the only way to get the light off is to remove the battery...!!!
Is there a simple solution or does this need to be returned for repair

Hi I've been having this same problem this week! I'm going to wipe my phone and re-install the software update and see if that works, otherwise it's off to Vodaphone to be repaired
It's strange it's just suddenly started doing it, and it's been a while since I first installed the latest update, when it came out.
D.

HT4381 apple tv, does the light stay on all the time, or is there a way to turn off the apple tv when not in use?

the light on the apple tv stay on all the time? is there a way to turn it off or put it on stand by?

No, it doesn't need to stay on all the time. You can leave it on if you want, since it uses little power, or you can go into settings and select sleep. You can also use the remote to achieve this (hold the select button for 5 secs)

Blue/White light staying on all the time - Houston, is there a problem?

I use a 1tb Free Agent drive for Time Machine, and it has a blue-ish white light that comes on when it's working. For instance, it always comes on when I wake up the machine.
This morning, it's on - and it's staying on. The drive is not full. It appears to be backing up properly. But the darn light is on. So I ask, Houston - do we have a problem here?
Thanks.

Digital Gee wrote:
This morning, {the light is} on - and it's staying on. The drive is not full. It appears to be backing up properly. But the darn light is on.
Open the Time Machine panel of System Preferences to see what Time Machine is doing. I'd also look at the Spotlight icon at the right end of the menu bar. If there's a dot in the middle of it, Spotlight may be trying to index the external drive. If you don't want it to do that, you can add the drive the the Privacy tab of the Spotlight panel of System Preferences.

Adapter light stays on all the time...

My battery stopped charging on my MacBook a couple of weeks ago and since then it's had it's DC Inboard replaced, logic board replaced and battery replaced.
When I first got home with it last night the adapter was not working - just showed that it was plugged in but not charging - dh has a MBP and my adapter didn't work with his either and his power cord worked fine on my computer.
Today - tried my adapter again and it worked - but light stayed green even when it was charging - unplugged from my computer and the light stayed on, unplugged from the wall and the light still stayed on for a bit. Plugged it in again, didn't work at all. Plugged it in again with three prong into wall and it worked - is charging with amber light on right now however, when I unplug it from my computer the amber light just stays on. Also - my battery is 100% and the amber light did not change to green, said that it was still charging?
Am I making any sense at all? Do I need to get a new adapter or what the heck is going on now???
Thanks for any help you can offer.

The problem was the adapter itself - got it replaced and have had no problems!

Why does my home screen light stay on all the time.

My homescreen stays on all the time. The only way to turn it off os to puch the top button. It even stays on while its charging. Its draining my battery! HELP

Check Settings>General>Auto-Lock and see what the time setting is.

Blackberry 8330 screen remains lit all the time.

My new 8330 screen was darkening properly for a few weeks and now stays lit all the time. I have adjusted the timeout time to several settings and saved the settings before exiting and nothing works. My battery is suffering! Please, has anyone had the same problem and solved the mystery? I did a search before posting this.
Solved!
Go to Solution.

Hi Mopars and Welcome to the forums!!
First step in Blackberry troubleshooting:
Have the device in front of you turned ON.
Make sure it is not plugged into the AC charger or USB charger.
Turn it over and take out the battery, WHILST THE DEVICE IS TURNED ON.
Pop the battery back in and wait for it to load back up automatically.
See if this helps the situation!
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~

BLACKBERRY TORCH 9800

Hello everyone. A few days ago the screen of my blackberry torch 9800 stopped working, if i switch on my phone the keyboard and the red light on the too of the screen work, but the screen stays black. I would like to know if somebody else had this problem and if i have to change the entire screen to solve it or there's something else i can do. Thanks

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Failing that, I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may indeed have a hardware problem...for which no amount of OS or Software level "fixes" can be of any use.
Nevertheless, you may want to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Trouble with my Blackberry Torch 9800

I have a blackberry torch 9800 with AT&T. My phone ran out of batteries and i charged it all i got was a red light for five seconds and then the led light in the corner blinked out and the screen wouldnt turn on. I assumed i needed a new battery so purchased a new one and the key lights lit up and the led light in the corner blinks yellow now but the phone still wont turn on what should i do next?

Plug your phone in to your PC and open BlackBerry Desktop Software. If you don't have it installed on your PC, go to www.blackberry.com/desktop from your PC browser.
Once you've plugged your phone in and opened BDS, wait for the software to connect to your phone. You might get a message from the software about your phone i.e. you need to reload your OS, etc.
Do that and post back with your results.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

BlackBerry Torch 9800 V.S. iPhone 4G: which is better for playing DVD/Video

Though BlackBerry continue to be extremely popular, it's no secret that RIM needed to step up its game and really work on improving and advancing its operating system. And over the past few months, the company has given us previews of a refreshed OS. The RIM BlackBerry Torch 9800 is the first device to ship running BlackBerry OS 6 and will be available starting August 12 for US$199.99 with a two-year contract. The slider phone--a first for RIM--brings together a touchscreen and physical keyboard into a solid, compact design. The new OS brings some much-needed and welcome additions, including a better browser, an enhanced multimedia experience, and improved user interface. Sure, in the grand scheme of things, none of this is new but at least it puts RIM back on track. So we thought it might be a good idea to compare BlackBerry Torch 9800 with the iPhone 4G to find out, which one is a better smartphone. In this article, we have compared some of the key features available on the new BlackBerry smartphone with Apple's iPhone 4G.
Go here to view the origional full post:
http://bestvideoconvertersoftware.blogspot.com/2010/08/blackberry-torch-9800-vs-iphone-4g.html

Which carrier did you use in India with the Blackberry 9800?? As Tmobile only work with GSM network.
Now you said you swtich from IPHONE back to the Blackberry 9800. Do you have a Blackberry DATA plan now on tmobile? No just the regular data plan. As regular data plan does not work with Blackberry.

Problems With Blackberry Torch 9800

Hi guys, I was wondering if anyone could shed some light on a problem I appear to be having surrounding my girlfriend's phone and our BT Hub.
When my girlfriend uses the internet on her Blackberry Torch 9800 it throws everybody else off the router which includes my Iphone, laptop and PS3. It had been racking my brain as to what the problem was recently as I was finding I was having to reset my router several times a day and it finally twigged this weekend when she went away and I had a weekend of trouble free internet use. Lo and behold, she comes back yesterday evening and the problems start up again!
Anyway, stopping short of getting rid of her and her phone, does anyone know why this may be happening and does anyone know how to fix this?
Cheers.

Pretty much any electric device, but different devices put out different interference patterns. general culprits are DECT phones for example
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

I can't send a photo by text - New user, Blackberry Torch 9800

I recently started using the Blackberry Torch 9800 and I'm still getting the hang of things.
This means I'm at the stage where i'm still accidentally muting myself while i leave a phone message or putting people on hold with my ear. If anyone has a master solution for this, that's welcomed, but it's not my main question.
I want to know how to send a photo by text. I've tried, and it comes up with an x next to it, as it hasn't sent.
i looked around the internet and found the suggestion that I resize my images using some app. The app they suggested doesn't exist anymore so I downloaded "Fast Photo Editor Free" and resized my image. It still didn't send. I made it smaller than you'd ever want an image to be, and it still wouldn't send.
To be clear, I can put the photo in the text, but once I push send, the text shows up with a red x next to it.
I'm not really sure what to do.

Hello irishduck
Welcome to the Community
You may try contacting you Carrier as there might be settings that they can do on their end to let you send the MMS. You may also wanna check these pages to help you familiarize with your phone.
Blackberry 101
Blackberry Tips and Tricks
Blackberry Battery Saving Tips
Goodluck
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Incompatiblity of app world 4.0 with blackberry torch 9800

Hi
I got the OS installed from the service center. Things were working fine. When I opened the app world, it asked for upgrade to 4.0 version and boom.. the same problem again. Java exception errror and app world doesn't open.
Can someone one check, if there is incompatiblity of app world 4.0 with blackberry torch 9800?

karanintouch wrote:
Thanks Again for the reply.
Will give it a try. BTW, is there an offical page where I can download v3.1 of app world?
I am not aware of an official page for this download.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

How do I re-install the operating system on my BlackBerry Torch 9800 - I am sure it is hacked.

Greetings,
Can someone point me to instructions on how to re-install the operating system on a BlackBerry Torch 9800 and then upgrade it to the latest release?
I have done this several times in the past, due to recurring hacking, but have lost the instructions.
Thank you very much for your help.
Regards,
Jean-Pierre
P.S. I would preffer a releas of the OS without any pre-install applicaitons such as Twitter, Facebook, LinkedIn,
and above all, Whastapp. Thank you.

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Torch 9800 Khmer unicode

Dear sir/mardam
Blackberry Torch 9800 can unstall khmer unicode?
and also cannot connect wifi.

Same thing started to happen to me yesterday. When I slide it open, I get pink and green colors all over the screen. I slide it closed, screen is dead, non responsive. i hit the lock screen button twice ( top left button), and my screen comes back to life.
Is it software or hardware problem?

Blackberry Torch 9800 key lights on front of device stay on all the time, even in standby

Similar Messages

Maybe you are looking for