Blackberry torch 9810 wont start after blackberry protect updated

got alert for blackberry protect update and installed up and went to reboot now . now my blackberry torch 9810 acts like it is restarting and will not come back on. need help asap!!!
Solved!
Go to Solution.

Are you able to restart your device in safe mode as shown in KB17877?
I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
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Apple mail wont start after Mountain Lion update

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Sorry for the delay. I mean a new user profile. Go to preferences / users / +
After that I restarted the computer and used this new profile to link my email account and iCloud. And copied all my files. Luckily most of my data is in an external hard drive. A particular time consuming task was to rebuild my iTunes library.
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My blackberry torch 9810 restarts every time i unplug the charger

hello, i have a blackberry torch 9810, its only a year old, and everytime i unplug the phone from the charger it restarts , and sometimes it stays on the restarting screen for hours and sometimes days! ive tried holding the escape key while the phone is restarting but it doesnt always work ive also tried the same thing with the end call button but that doesnt always work either!
i dont know what else to do!
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If it were me, I would try a new battery, preferably borrow one before buying.
When you say it hangs are starting sometimes, is that only when on battery, or also when plugged in?
- Ira

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my blackberry torch 9810 keeps switching itself off and deleting my media , and its done it 3 times, am i doing something wrong or is it the phone?

I'm going to go out on a limb and say it's nothing you're doing wrong. We, as humans, are not perfect and neither is any brand of smartphone.
Let's start with something simple: a battery pull. Removing your battery while your phone is powered on then replacing it can do wonders for your phone. It clears out the cache and speeds up your phone's operation. I would suggest starting with that.
Give that a try and post back with your results. We have other options we can explore if necessary.
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Picture Restore on Dead Blackberry Torch 9810

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Can anyone help me?!!! PLEASE!!!

Hi babamaz,
Welcome to the BlackBerry Support Community.
To rule out any possible software issue with your BlackBerry® Torch™ 9810 smartphone that could be causing the screen to not display, please try the steps in one of the following KB articles.
If you are using a Windows® computer, please try: http://bbry.lv/GI9beY
If you are using a Mac, please try: http://bbry.lv/J0UN1U
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Tethering a BlackBerry Torch 9810

Does anybody know if I can tether a Blackberry Torch 9810 to a ThinkPad Tablet.
When I try in Bluetooth on my Tablet I can get them paired but I get this message "Paired but not connected".
Has anybody had any luck in doing this?
Thanks

That can be tricky: I found the following link though.
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB12544&sliceId=1&cmd=displayKC&d...
I've never tried this so hopefully it will work.
Is using the usb cable an option? I've used tether before and it works:
http://tether.com/
I also think you can use the desktop manager use your phone as a modem: (might be the easiest option!)
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB24629&sliceId=2&cm...
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
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Hi, I have a blackberry Torch 9810 from AT&T OS 7.0 which I have purchased on Ebay. I got the phone a couple of days ago so everything was fine with it till I started to update the phone. Well to make a long history short my phone Internet crashes all the time, When I really need to place a call the phone freezes and says "call failed". When I receive Broadcast form my contacts I get those BC in black color letters instead of purple.
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conflict perhaps the phone´s transmitter/antenna.. Any body pleaseeeee!!

I doubt her carrier will do anything as she does not own it anymore.
you have done the updates, reinstall and more to prove its most likely the phones fault
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
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Blackberry Torch 9810 auto-rotating not working !

Hello guys my friend just bought a Blackberry Torch 9810 few weeks ago , only two weeks I think.
And yesterday she found out that the auto-rotating doesn't work - that is the first time she tried to rotate the phone because she want to stream a video.
Hard or Soft reset has been done , reboot has been done , sliders not open , no rotation lock apps has been installed.
Is this the sensor problem ? I mean , the phone is like brand new and just bought two weeks and the sensor got problem so fast ?
If anyone knows that exact and working solution please help ~
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Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Nainai wrote:
Is this the sensor problem ? I mean , the phone is like brand new and just bought two weeks and the sensor got problem so fast ?
It could be...any device designed, built, and operated by humans is subject to a defect rate greater than zero. But, at an internet distance, it is of course impossible to provide an actual diagnosis, especially if the problem indeed is hardware. Only in hand evaluation by a qualified technician can truly diagnose a hardware problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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No audio/sound on Blackberry Torch 9810 since performing software update to 7.1.0 bundle 1149

Hello,
Please can someone help me. I recently performed a software update on my Blackberry Torch 9810 to version 7.1.0. (Bundle 1149). The update was successful, however since performing the update all audio on my phone has stopped working, in that ringtones, alarms, message notifiers have ceased to work. I can make calls and can hear people on the other end of the phone, my handset also still vibrates, it has just lost all audio output.
My phone's profile is set to 'normal' and I do not have the 'silent' or 'all alerts off' functions selected. I also have not dropped or damaged my phone and it has not received any water damage.
I've tried restarting my handset on several occasions and have performed battery pulls/removing and replacing the battery and still no joy!
I have tried to downgrade my software to the previous version, however my handset does not allow a downgrade function.
Please, please can someone help, as I am at a total loss as to what to do?!?!?
Many thanks in advance,
Emma

Take a look at the following.....
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB19915&sliceId=2&cm...
After show other versions, you can downgrade if you see the earlier version. Or, you may want to just reinstall the latest version.
It sounds like you did the update OTA on the BlackBerry handset. That is generally a bad idea right now. Certainly it will improve in the future, but nowadays many people have troubles.
- Ira

Play iTunes Movie on BlackBerry Torch 9810

There is definitely no shortage of M4V to MP4 converter on the Internet. One of the best M4V to MP4 converter is called Tune4mac iTunes M4V Converter Plus, which is able to remove DRM control from iTunes M4V movie rentals and purchases and convert M4V to MP4 format supported by BlackBerry Torch 9810. It not only support BlackBerry but also support most pupular devices and formats. This M4V to MP4 converter runs on Mac OS X 10.5 Leopard, 10.6 Snow Leopard and 10.7 Lion.

Ita really a good converter. It can also convert iTunes movies to other devices, like Apple iPhone, iPod, iPad, Apple TV, PSP, Zune, Xoom, Galaxy Tab, iRiver, etc.
God is Great

Blackberry Torch 9810 screen dont show up

Hello, I have a weird problem with my blackberry torch 9810, all the lights from the kerboard and the 4 button (call, blackberry button, return button and turn off button) are on and also, the green light LED is on too but the SCREEN doesn't show up. If anyone knows what the problem and how to fix it please tell.
<Personal Content Removed>

OK, it appears that your phone is not going to boot properly. The important thing to do now is to get it to connect to BlackBerry Desktop Software (available at www.blackberry.com/desktop if you don't have it installed yet on your PC). Plug your phone in to your PC, open BDS and wait for your phone to connect. The software might detect that you don't have a proper OS loaded to your phone. Whatever message you get, please post back with it and we'll take it from there.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Blackberry Torch 9810 availability

My Blackberry Torch 9810 is irrepairably damaged and for insurance to pay out, I need to obtain a quote on a new 9810. I was told by my carrier that they are no longer manufactured. Can anyone confirm this?

That's correct. The only way you'll get one is to buy one second-hand.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Buying a Blackberry Torch 9810?

Hi
I am seriously thinking about buying a Blackberry torch 9810 but I have a few questions before I do.
Can anyone tell me if Blackberry are developing a replacement for this phone. I want a proper key board and also a larger touch screen which enables me to see properly as I'm getting old now. It seems no other phone has these features.
The problem I have is that Orange do not supply this phone directly anymore and that means I can't get the signal boast software for this phone which they include if I get the phone from any other supplier.
If Blackberry are going to upgrade the phone in the next few months then I can wait and then get one then.

http://ca.blackberry.com/smartphones/blackberrytorch/#!phone-specifications
(Sorry, I misread your reply; I thought you wanted specs on the 9810, which I've supplied. Specs on the new BB 10 phones are sketchy at present. It's very unlike any major manufacturer to release pre-release specs for a phone. Anything you would have heard until now would be speculation at best.)
OS 7 phones from BlackBerry really are remarkable phones. The Torch 9860 is the 5th BlackBerry phone I've owned and it's by far the best one yet. You really can't go wrong with the new BlackBerry phones.
I hope I've helped you. Please post back if you need more information.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Blackberry torch 9810 wont start after blackberry protect updated

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