BlackBerry Torch is No Longer Pairing with my Car

My phone and car work working fine together recently it stopped.
My Phone said it was connected but if I tried to make a call it would disconnect right away..
I tried deleting the device from my phone, and my phone from the car (Dodge Journey)
And tried to re-pair them.
Now when they pair the Stereo pairs but handshake will not connect.
I know this is an issue with my phone, because my husbands phone has no problem connecting to the car.
I have a Black Berry Torch 9810
Software 7.1.0 Bundle 921
It says my phone is up to date.
I travel a lot and need this fixed ASAP!

Hello MELANIEUR,
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the Bluetooth connectivity issue you are experiencing between your BlackBerry Torch 9810 smartphone and your car kit.
Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
http://bbry.lv/NWPC6y
In the case that this process fails to resolve the issue, please contact your point of sale for options.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Similar Messages

  • Blackberry torch does not get charged with a car adapter?

    Blackberry torch 9800 gets charged from laptop and wall mount.
    When I tried using thru car adapter it would not work.
    I have checked the adapter, it charges the other non blackberry mobile.
    My Question, do we need to have a special car adapter for blackberry touch OR
    do we need to make some changes in the setup

    That would be unlikely for a couple of reasons:
    1. The handset is only 4 days old.
    2. It charges flawlessly using the same cables on every other source - AC wall charger, laptop, PC, BB charging cradle, aan also an AC wall charger plugged into a cigarette lighter inverter! It always works in these scenarios.
    The only time it fails (and quite consistently) to charge is when the charging source is a car cigarette lighter USB adapter. And it fails whether you use it in a car or with an AC wall cigarette lighter converter.
    Please take a look at my other post from last night - I described all the things I tried.
    If u still feel it is my handset, I would appreciate a referral to at&t. Minimally, I would like to try a new handset before replacing this one. It takes a long time to get it configured the way I want it.
    Thanks,
    Ashoke.

  • TS3581 iOS 6.1 update - iPhone will no longer connect/pair with my car.  Is there a workaround for this issue?

    After the 6.1 update my iPhone 4S will no longer connect with my car stereo (2012 Chevy Sonic).  Until update, everything was working fine and I experienced no such issues.  I have tried deleting my phone from my stereo memory and re-pairing, but I get a pair unsuccessful error on my iPhone; I have been able to pair a pre-6.1 iPhone successfully after discovering the problem.  Has anyone found a workaround to this issue?

    IIRC updating the iPhone iOS changes its characteristics when viewed by vehicle
    bluetooth
    That is why you need to remove pairing from both ends and start again
    Vehicle just does not recognise the iPhone as the one it previously paired with

  • Apple Wireless Mouse - No Longer Pairs with Mac Mini?

    Hi there,
    I've had an Apple Wireless Keyboard and an Apple Wireless Mouse for several months. Unfortunately, the Apple Wireless Mouse no longer pairs with the Mac Mini (Core Duo, 1.66) -- it is getting very frustrating.
    I've tried rebooting the machine, restarting the mouse, and nothing works. Sometimes I get the Bluetooth Setup Assistant which says that it found 1 Mouse, but it failed to pair.
    I replaced the batteries, but nothing changes.
    Help!

    Normally that's caused by debris under the trackball preventing the rollers from moving.  Turn the mouse upside down and rub the trackball Vigorously with a microfiber cloth. 
    The symptoms are usually that scroll will work one direction but not the other.
    Captfred

  • I upgraded iPhone 6 to IOs 8.1.3 and I can no longer pair with my 2015 Toyota Highlander.  Upgraded to 8.2 and it still doesn't pair

    I upgraded my iPhone to iOS 8.1.3 and can no longer pair with either the phone in my 2015 Toyota Highlander or my Jawbone earpiece.  Upgraded to iOS 8.2 and still no resolution for the car, but now my Jawbone will finally pair with the iPhone.   Is this a known problem or do I need to get a different phone?

    Hi. You can reset the connecting system on your car to try or make sure if password's verifying is needed to connect.

  • HTC Sensation no longer pairs with iPad 3 after IOS 6 Upgrade

    HTC Sensation no longer pairs with iPad 3 after IOS 6 Upgrade

    Lots of people having this problem? Hmm. For what it's worth I haven't seen that problem on my iPad 3
    This is a user to user forum so no one here would have any idea whether there is a real problem and, if so, whether Apple is working on a fix.
    Have you tried restarting or resetting your iPad?
    Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after the iPad shuts down, then press the On/Off button until the Apple logo appears.
    Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds). Ignore the "Slide to power off".

  • Bluetooth for iPhone 6 still won't pair with my car after iOS 8.1 update

    So frustrated. I assumed that Apple knew about the problem and that iOS 8.1 would fix what is clearly a very common/widespread issue. Bluetooth is not exactly a new technology... how is it that Apple creates a highly advanced phone, but it can't make a 10-15 years-old technology work?
    I never had any issues with my 5S, but my iPhone 6 has not been able to pair with the Bluetooth in my 2011 Mini Cooper since the day I got it (no phone or BT audio). The 8.1 update has had zero effect on the sequence of events that occur when I try to pair my phone. The car has no problem recognizing the phone, and I can see the car listed under Bluetooth devices, and when I select the car from the list of devices on the phone, the screen to enter the pairing code comes up on my car display. The problem is that the phone never gives me the code to enter into the car display.
    I have tried all the "tricks" people have used to get their BT to work (deleting all phones from car, resetting all phone settings, renaming the phone, etc). Nothing works for me. I really don't want to have to get rid of my 6, but since Apple has never publicly acknowledged the problem, I have no way of knowing if this is ever going to be fixed.
    Really disappointed in you Apple. This is my 3rd iPhone, and you're about to lose a loyal customer if you don't get this sorted out very soon.

    The same problem here.  iPhone 6 with iOS 8.1.2 and bmw 328i 2013 with latest Bluetooth update doesn't pair. The phone will see the car in bluetooh settings but fails to connect.  Based on apple tech support I did the following:
    1. powered thr phone down and back on- no help
    2. Removed all other phones from iDrive- no help
    3. Tried with wi if off - no help
    4. Reset network settings- no help
    5. Restored my phone entirely to factory settings- no help
    The phone can pair to other Bluetooth devices and the car can pair with iphone 4 running iOS 7 no problem. my wife's iphone 6 won't pair with my car either.
    I sure hope apple is still working to correct this!

  • I would like my phone to ask me if I want to Pair with my car rather than automatically connect.  Is there a setting for this?

    I would like my phone to ask me if I want to Pair with my car rather than automatically connect.  Is there a setting for this?

    No.
    All functions and settings for iPhones can be found here:
    http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
    If you want to suggest something to Apple, post it here:
    http://www.apple.com/feedback/iphone.html

  • HT201205 How can I keep my phone paired with my car after I leave car?  My 4 had no problem

    I just replaced my iPhone 4 with a 5s.  It pairs with my car and when I leave my car, it uu-pairs.  My 4 did not have this problem.
    I don't want to have to pair my phone everytime I get in the car.

    What do you mean by "unpairs"?
    Do you mean your iPhone forgets it was ever paired to your car?
    Or do you mean your iPhone drops its connection to your car (which it should certainly do)?
    If you mean it forgets it was ever paired, try Settings > General > Reset > Reset Network Settings.  Then pair your iPhone to your car what will hopefully be one last time.

  • I just bought a new 2013 Honda civic and my iPhone 4S won't pair with the cars Bluetooth device but it did on other people's iPhones; I have no other Bluetooth devices on my phone. Any suggestions?

    I just bought a new 2013 Honda civic and my iPhone 4S won't pair with the cars Bluetooth device but it did on other people's iPhones; I have no other Bluetooth devices on my phone. Any suggestions?

    I have to ask,
    Are you making sure you are in park before attempting the sync?   The car won't allow you to do it in motion, whether or not you're the passenger.

  • Why won't my iPhone 6 pair with my car? My iPhone 4 and 5 had no problems.

    Why won't my iPhone 6 pair with my car? My iPhone 4 and 5 had no problems.

    Start with these suggestions
    iOS: Troubleshooting Bluetooth connections - Apple Support
    always worth clearing all pairings from vehicle end and resetting network settings on iPhone  as explained in the doc

  • E71 bluetooth does not pair with my car bluetooth

    my old Nokia phone paired with my car , however having just upgraded my phone to an E71 it will not pair, does anyone know how to resolve this - thanks

    To set automatic bluetooth connections go to MENU - CONNECTIVITY - BLUETOOTH, at the top of the scree you will see the word Bluetooth then abluetooth icon and spanner; curser to the right  to the next twin bluetooth icon where it will show all the paired devices.  If there are none listed go to the options soft-key and select "New paired device".  If you have previously paired a device select it, if not search for devices then connect.  Choose "authorise device" to connect automatically in future.  Having said all that, and done all those things, my E71 still wont connect to authorised devices!!  It must be a software problem with the E71 because my N96 and X6 have all worked perfectly automatically with the same devices the E71 won't!!  Come on Nokia give us a software update to fix this problem; PLEASE.

  • Phone no longer pairing with Hyundai i20 Bluetooth

    Hello 
    My Blackberry 9360 used to Pair Automatically with my car's bluetooth when I start up the car, however this is no longer happening and I need to manually pair the phone with the car each time. I have tried deleting the phone from the car's bluetooth and vice versa, and repaird again, however when I turn the car off and start it again, it says pairing failed. 
    Please help, as this is becoming frustrating, especially since I cannot Pair the phone whilst driving. This is unsafe. 

    Hello 
    My Blackberry 9220 used to Pair Automatically with my car's bluetooth when I start up the car, however this is no longer happening and I need to manually pair the phone with the car each time. I have tried deleting the phone from the car's bluetooth and vice versa, and repaird again, however when I turn the car off and start it again, it says pairing failed. 
    Please help, as this is becoming frustrating, especially since I cannot Pair the phone whilst driving. This is unsafe. 

  • How come my iphone 5 with 6.1.4 no longer pairs with Uconnect on my brand new 2013 car?

    Three months ago I puchased a new car with Uconnect.  The dealership paired the phone but now it no longer pairs.  I called apple support and also Uconnect.  Both feel that there might be a version problem with 6.1.4.  My guess is that I probably updated the apple software and that is probably when it stopped pairing with Uconnect.  The phone does work with other devices I pair with.  I am certainly not very happy that I cannot use my older apple iphone 5 in this new car any longer.  Can anyone help me?  I feel like I am caught inbetween apple and the dealership with no solution in sight.
    Thanks
    Sky

    Hi Mario, thanks for your reply.  I have upgraded my Iphone 5 to the latest 7.0 software but I still cannot connect to Uconnect on my 2013 Dodge.
    Again my Iphone worked when I first purchased the car but no longer will connect.  At least after installing the 7.0 version on my iphone, Unconnect did ask me for the name of my phone and to say a pairing number but right after it asked me for the number the pairing failed.  It did not provide a paring number to me like when I first paired the phone.  Is it possible that it wants to know the orginial pairing number that I used for my Iphone?  I justed used four zeros since I don't remember the numbers I first used.  By way I had deleted my iphone before doing this so I don't think the pairing number is a problem.  I think it is something else.   By the way my Iphone will pair with other blue tooth devices.   Any additional ideas? 
    I guess it is possible that Uconnect is not keeping up with the Iphone versions but I hope is not the case.
    Cheers Loran

  • Mac mini no longer pairs with blutooth keyboard

    Hi,
    I never have had issues with the nre Mac Mini I bought. It is only 2 months old now. Last week when I turned on my Mac Mini, the keyboard no longer is recognized. I have tried to switch batteries, restart the computer but no matter what I do, it just wont recognize the keyboard. It doesnt even come up on the discoverable list.
    The keyboard has a green llight when I activate the power button, so its not the keyboard issue. I have paired it with my laptop just to see if its the keyboard issue.
    The Mac Mini can pair with my macbook pro, and my magic mouse.
    Is there something I can do to make it work again? thanks!

    I figured it out. By deleting all the seached keyboards on all my macs I was able to then find it on the Mac Mini.

Maybe you are looking for