Blackberry Torch unable to phone a particular number

For some reason I am unable to phone a particular mobile number. The number is correct and on O2 (the same as me). It beeps after a few seconds and disconnects. Other people can phone the number. All other numbers I ring are fine. Any suggestions.

Hi dolfan14,
Welcome to BlackBerry Support Community Forums.
Can you provide more information?
Just to clarify, are you able to sync your organizer data successfully? (Contacts, Calendar etc.)
Are you able to access your BlackBerry media card from Computer/My Computer? Does it show up as a removable drive there? http://bbry.lv/pAvLOK
Can you verify that Mass Storage is enabled on your device? http://bbry.lv/l8e4RG
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Similar Messages

  • Blackberry Torch - Unable to view on PC as a portable device

    It syncs fine, with the exception of media sync, but the BB, when I connect it to the PC cannot view contents of BB nor can I sync media? Any thoughts? Would the syncing of media files and being unable to view the device on my PC, be a related issue?
    Thanks in advance...MF

    Hi dolfan14,
    Welcome to BlackBerry Support Community Forums.
    Can you provide more information?
    Just to clarify, are you able to sync your organizer data successfully? (Contacts, Calendar etc.)
    Are you able to access your BlackBerry media card from Computer/My Computer? Does it show up as a removable drive there? http://bbry.lv/pAvLOK
    Can you verify that Mass Storage is enabled on your device? http://bbry.lv/l8e4RG
    -FS
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • HT4061 my phone is locked, so I am unable to get the serial number or anything else---the store told me to go to Itunes, but it states that it's locked which I already know---how can I unlocked or go back to factory reset

    my phone is locked, so I am unable to get the serial number or anything else---the store told me to go to Itunes, but it states that it's locked which I already know---how can I unlocked or go back to factory reset

    If you have forgotten the passcode for your phone, see this support document. http://support.apple.com/kb/ht1212

  • Unable to verify my email on my blackberry torch 9800.

    Can someone please help I am unable to verify my email on my blackberry torch 9800. - I used to receive my email but I received ane email requestion for me to verify my email and password by going into setup and going into my email but when I go into setup and go into email account my phoce freezes.  What can I do? 
    Solved!
    Go to Solution.

    Please try this FIRST, using your BlackBerry browser...
    • Go to mobile.blackberry.com OR to www.blackberry.com/integrate
    • Scroll down to Communication and then to Email.
    • Choose the appropriate email set up options.
    If that works and completes your email setup/editing, good.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

    Hi all,
    I'm new to this so please bare with me.
    I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
    I plugged it in and rather than charge like normal it was completely dead and the only activity it offered me was two red flashing lights as it 'charged'. From that moment on it has not turned on. Dead as can be. If I plug to charge (wall charger OR USB port) I get the two bright red flashing notification lights but it will not go on.
    Anyway rather than send it to be repaired I opted for a new phone as I was due an upgrade anyway and intended on doing so whether the Torch was alive and kicking at this point or not. Cut a long story short I got my new blackberry (9360 curve) it is all set up with my e-mail etc, media card and same sim card swapped over but as Blackberry insist on your contact numbers being saved to the handset and not the sim my contacts are stuck in my Torch 9800.
    When I go to plug the Torch in to Desktop manager to get the contacts saved to there and then sync over to my new handset the Torch is so dead that DManager won't even read/recognise it. My network say since this is not an issue with network etc they can't really help and gave me a number for Blackberry services in England somewhere (they are office hrs so can't phone until Monday morning).
    Please can someone help? I have my new 9360 all up and running but my contacts are stuck in my Torch and that is the only place they are? DManager won't recognise the Torch because it is dead - except the two flashing lights - and therefore won't let me at the contacts that way.
    ANY help would be appreciated - please not too techinal as not great with all of that side of things!
    Sorry for the long post.
    Sco123.

    Sco123 wrote:
    Sorry for the long post.
    Sco123.
    Then let me counter with a short reply:
    www.blackberry.com/btsc/KB10144 .
    Cheers. 
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • I need help with my Blackberry Torch 9800 media card....

    I've had my Blackberry Torch 9800 for almost a year now and I haven't faced a problem like this one before, One day, Out of nowhere, My blackberry started acting up, the lock button wouldn't work, the touch screen and keypad wouldn't work, I wasn't able to access anything. Then the batteries drained out all of a sudden, so I went home and charged it and I thought that there was something wrong with the battery, but then when it turned on again, it had erased all my media! All my photos, videos and music, and every time I finish charging my phone a prompt would pop up and say that my media card isn't formatted! So I wanted to know if there's anyway to fix this?! The bigger problem is that the rest of my data was on my laptop and it's hard disk crashed.....So now I have nowhere to go to to retrieve my files Is there any solution to this? It's really doing my head in! Any help would be much appreciated! Thanks in advance.

    Hi and Welcome to the Community!
    While rare, spontaneous wiping and rebooting do happen on BBs. You, sadly, are the very unlucky one to also have your backups on your laptop wiped out by it's failure. Very bad luck indeed...hopefully you were backing up your laptop somewhere.
    As with all restores, there must be a source...your BB will never be that source as it has no "deleted items" nor "recycle bin" from which to do so. Rather, an external backup source is required. Given your laptop situation, the only other source I can think of is if you had activated the FREE (with a proper BIS plan) BB Protect, and had been backing up your data "to the cloud"...if so, then that will be an available source for restore.
    Sadly, if you have no source from which to restore, then that's the end of that hope...
    In any event -- first, we need to make sure that you BB is actually OK...and that will require some work on your part. Here's what I recommend...
    At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
    http://us.blackberry.com/support/downloads/downloa​d_sites.jsp
    From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
    http://supportforums.blackberry.com/t5/BlackBerry-​Device-Software/How-To-Reload-Your-Operating-Syste​...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
    You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
    You may also want to try this procedure to perhaps narrow down the precise causal item:
    Load your OS "bare bones"...if anything is optional, do not install it.
    If the behavior presents immediately, then try a different OS with step 1
    If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
    Add one thing -- no matter how tempting, just one.
    If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
    Repeat steps 4 and 5 until all things are loaded or the behavior presents
    When the behavior presents, you know the culprit...the last thing you loaded.
    If the behavior does not re-present, then you know that either step 1 or 2 cured it.
    If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Desktop Manager won't read Blackberry Torch

    I've been having trouble with my Blackberry Torch as my computer will not recognize it in Blackberry Desktop Software. It's actually very wierd because I will plug my phone in to a USB port and the port will charge the phone, but nothing else happens. The reason why this is weird because I've had it work for a long time and then one day, it just didn't work any more. I've done every type of trouble-shooting listed in the Help menu including rebooting the computer/phone, replacing the cable, re-downloading the software, etc etc. I've also been able to connect the phone using Bluetooth, but unfortunately I was limited with what I could do with that connection (ie. I couldn't tranfer any music/media).
    So yeah if you have any suggestions, please let me know. I'd really appreciate it.

    VertNellie wrote:
    I'm having the same exact problem and I have done each and every troubleshooting tip, and nothing has worked. Any other suggestions?
    Hi and Welcome to the Community!
    Here is something you should first perhaps try, before those tricks. The simplest way is to, on a PC (you cannot do this on MAC):
    1) Uninstall, from your PC, any BB OS packages
    2) Make sure you have the BB Desktop Software already installed
    http://us.blackberry.com/software/desktop.html
    3) Download and install, to your PC, the BB OS package you desire:
    http://us.blackberry.com/support/downloads/download_sites.jsp
    It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
    4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    Now you are ready to try the tricks, but since this thread is so ancient, I'll re-post my current list of things to try...
    Here is the list of troubleshooting articles...hopefully something will be useful:
    http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
    KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
    KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
    KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
    KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
    KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
    KB02640 Troubleshooting USB connections
    KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
    KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
    KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
    KB00019 No PIN displayed in BlackBerry Desktop Redirector
    KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
    KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
    KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
    KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
    http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
    Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
    Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
    Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
    Hopefully something there is helpful!
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • When my iPhone 5s is paired with my 2014 Lexus Rx350 I am able to view text messages but cannot view email messages in the car display screen. My previous Blackberry Torch would read both text and email messages. Does anybody know how to fix?

    When I pair my new iPhone 5S in my 2014 Lexus it displays and allows me to read the SMS messages off my phone on the car display but it does not display or allow me to read email messages. When pairing my previous Blackberry Torch the car displayed and allowed me to read both. Lexus have told me it is an Apple problem and not a Lexus problem which may be true as the BB phone worked great. Does anybody know if Apple is planning an iPhone update for this? 

    Just to recap, this is a collection of ports I have collected over time for people who needed this information when setting up the HP ePrint app so that they could view their email from within the app.  I am certain other applications also need this information.  Although lengthy, I could not find a more comprehensive place to retrieve this information.  Feel free to post additional information, faulty information, or other related topics below as this is simply a collection of data and it would be practically impossible to test all of them. Thank you!
    Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
    When a solution is found please mark the post that solves your issue.
    Every problem has a solution!

  • How do i add blackberry contacts to i phone 5

    I am about to cross from Blackberry Torch 9800 to I-phone 5 but do not know how to move calandar & contacts 

    Get this http://us.blackberry.com/software/desktop.html and then sync the contacts to the iPhone.

  • Can't log-in with my blackberry id in my phone

    Good Day!
    I would just like to ask a question with regard to signing up my bb I.d..
    whenever i open bb app world or upgrade my applications using my phone Ialways get "an error has occured please try again later" after placing my BB id and pressing the login tab. I just git the phone last june its a BB 8520.

    Did you try to re-create the ID account?
    If the Blackberry system blocks you from re-creating the ID account, call their tech support and ask if it is possible to re-create the ID account.
    Did you originaly (before the phone went missing) activate Blackberry Protect on the phone?
    If the Z10 phone is passworded with a password that cannot be guessed there is no worry if it was lost in the locked condition, or the finder did not access it for more than 30 minutes maximum (or whatever you set the time out to). If the phone has a password, Blackberry Protect cannot be disabled without the password, if by chance the person who has possession of the phone tried to dissable it (if he is knowledgable enough to do so).
    If the phone is a Z10, the longest it can go without the password being re-entered is 30 minutes unless it is being accessed often. I tell the people I work with and my friends it is very important to use a strong password for their phone. I use an 8 character name with some numbers in it.
    If the Blackberry password is attempted to the number of attempts set (default is 10X), the phone will automatically become completely wiped or better said, "bricked".  There is a process to get it back by someone who would know how, but all the original user data would be gone. With Blackberry, if the password is lost or unknown, there is no possible way to bypass it (no backdoor).
    If your phone has been properly passworded, and it was locked there should be no worry.
    I would would think you called your carrier, and had the phone dissabled. This way the SIM card would be useless. Since at least the account has been wiped the finder of the phone will have some limitations even if he had the phone in the unlocked condition. The worry would be the personal data stored.
    Jerry G.

  • BlackBerry Torch is No Longer Pairing with my Car

    My phone and car work working fine together recently it stopped.
    My Phone said it was connected but if I tried to make a call it would disconnect right away..
    I tried deleting the device from my phone, and my phone from the car (Dodge Journey)
    And tried to re-pair them.
    Now when they pair the Stereo pairs but handshake will not connect.
    I know this is an issue with my phone, because my husbands phone has no problem connecting to the car.
    I have a Black Berry Torch 9810
    Software 7.1.0 Bundle 921
    It says my phone is up to date.
    I travel a lot and need this fixed ASAP!

    Hello MELANIEUR,
    Welcome to the BlackBerry Support Community.
    Thank you for your question regarding the Bluetooth connectivity issue you are experiencing between your BlackBerry Torch 9810 smartphone and your car kit.
    Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:
    How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
    http://bbry.lv/NWPC6y
    In the case that this process fails to resolve the issue, please contact your point of sale for options.
    Thank you.
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

  • Memory leak issue on Blackberry Torch 9860

    I own a Blackberry Torch 9860 Os 7.0 Bundle 1465 for the last 5 months
    Previously I had Blackberry Curve 9300 which I had upgraded to OS 6.0. It had memory leak issues wherein my application memory would gradually dropdown to merely KBs within a few days and I had to reboot it to restore the same.
    When I purchased Torch 9860, I migrated my device settings from Curve to Torch using the Desktop Manager. I face the same memory leak issues in this new device as well. I have 3 email accounts configured on my device and some social networking applications which include facebook, twitter, and some messengers. I usually delete my emails and keep only a few useful mails for reference. Still I am facing this issue wherein I have to reboot my device to restore the application memory. It starts from 152 Mb and usually dropsdown to merely Kilobytes of memory. The phone freezes for around 1-2 minutes sometimes when I am on call, or accessing my contacts.
    Also to let you know that I have a 8GB memory card on my phone which has around 1.6 GB free space. I have disabled Compression on my memory card as well.
    Please advise as I am having a hard time using this time this way.
    Regards,
    Abhinav Sharma
    Thanks and regards,
    Abhinav Sharma

    I have the almost same problem when i run the phone gap app on the 9800 torch OS 6 than this build of 1.2 MB takes the memory of 40 MB at run time and the device gives the low memory message and close the app forcefully.
    In my app phone gap is using 3-4 html pages and java script .
    And when i navigate on these pages it gives this message of memory low.
    Please help me to out of this .
    And please suggest if any professional help in this
    Thanks\\\
    Vipin Tomer

  • We are unable to validate this serial number for CS6 Design Standart. What's wrong with my key or why won't it validate?

    I bought the CS6 Design Standard student and teacher edition over amazon. I activated the product on my adobe account and got a serial number. But when I install the package and enter the serial number I a message saying "We are unable to validate this serial number for Creative Suit 6 Design Standard. Please contact Customer Support."
    Does anyone know what is up with this? I am sure that the problem isn't anything along the lines of making mistakes when typing in the serial (tried it multiple times, used copy paste to reduce chance of error). It's also not any problem with me lacking an internet connection adobe to validate the serial.

    Serial number questions can't be handled on the forums. You'll need to talk to Customer Support either by phone or web chat.
    http://helpx.adobe.com/contact.html

  • I can't send a photo by text - New user, Blackberry Torch 9800

    I recently started using the Blackberry Torch 9800 and I'm still getting the hang of things.
    This means I'm at the stage where i'm still accidentally muting myself while i leave a phone message or putting people on hold with my ear.  If anyone has a master solution for this, that's welcomed, but it's not my main question.
    I want to know how to send a photo by text.  I've tried, and it comes up with an x next to it, as it hasn't sent.
    i looked around the internet and found the suggestion that I resize my images using some app.  The app they suggested doesn't exist anymore so I downloaded "Fast Photo Editor Free" and resized my image.  It still didn't send.  I made it smaller than you'd ever want an image to be, and it still wouldn't send.
    To be clear, I can put the photo in the text, but once I push send, the text shows up with a red x next to it.
    I'm not really sure what to do. 

    Hello irishduck
    Welcome to the Community
    You may try contacting you Carrier as there might be settings that they can do on their end to let you send the MMS. You may also wanna check these pages to help you familiarize with your phone.
    Blackberry 101
    Blackberry Tips and Tricks
    Blackberry Battery Saving Tips
    Goodluck
    Ron
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

  • My Blackberry Torch 9580 is unusable. Please help!!!!

    Hi,
    I am using a Blackberry Torch 9580, It us creating multiple problems for past one week. The phone went completely unusable now. :-(
    I have Updated my OS from 7.0 to 7.1 some 15 days back. The phone was perfectly ok after update and was working fine. Here the problem started. My phone started freezing anonymously. When i open a SMS/E-Mail it freezes. When i Try sending messages in Whats app, it freezes. Every time i have to pull the battery and put it back again. This happened very frequently and on repeated battery pull it started showing "Built-in Media Error". At starting when i hit on Repair it successfully repairs and things get fine. again after some few hours the phone freezes. Again battery pull :-(
    Really got tired on doing this every time. After a day, when i pull the battery and rebooted it again showed me the "Built-in Media Error". Now the new problem started here is when i hit or repair it started freezing. Got totally fed up and refered to BB forms. Then i decided to wipe my device. I did a security wipe. It went all blank white screen with no error message. Then i followed the steps given in one of the post. Removed my battery, connected my phone to Desktop manager and successfully updated my phone with a fresh OS. Phone came up. I left for a day, it was fine working. So i uodated my appworld, FB ect and rebooted my Phone. Again the freezing problem and getting stuck in reboot cycle started. Finally decided to downgrade my OS to 7.0. So wiped again using BBSAK and installed 7.0 OS. Now my phone doesnt boot. Gets freezed in the reboot cycle at 80% or 90%. Not even getting in.
    Sorry for such a Bigger post.. I am totally frustrated :-( Please anyone help me... I want my phone alive back...... Please HELP!!!

    Hi Prabhurk,
    Welcome to Blackberry community forums
    I had faced this media error in past, did you removed your memory card? Try to change memory card. Sometimes it happens when the memory card was not good,  I faced it until i changed memory card to new one in past.
    Follow the installation steps from apploader once again. Please make sure to check ur control panel if you have any other versions of os bundles, delete them and install new update and go thru process 
    The link for update :
    https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=100D9F30CA54B18D14821DC88FEA...
    Proudful & loyal Blackberry supporter ..
    throwing mud at others makes you happy now but in future you might end up in sinking in mud lake.. wake up b4 it happens. Be secure
    10.3.0.296

Maybe you are looking for