Blackberry Tour Synchronization problem

I am new to this forum and have checked past posts but do not see this problem. I have a Tour 9630 and a couple weeks ago I lost all my info on the BB when I tried a few times to enter my password and it failed. I was able to restore everything and all seemed fine but now when I try to sync my device to the computer everything syncs except the contacts and calendar do not sync from the BB to the computer. All information syncs from the computer to the device.
I am using Outlook 2007 and only sync my calendar, contacts, notes and tasks. My email is not through OUtlook. The desktop manager is v5.0.1. Can anyone help? Thanks!!

hask,
There are some optoins you can set for which direction to allow the synchronization. Attempt the following:
1) Within BlackBerry Desktop Manager, click on Synchronize
2) Under Configure, click on Synchronization and then click on the Synchronization button on the right hand side.
3) Highligh the application you are synch'ing
4) Click on Setup and choose the application its synch'ing to.
5) You will now have the ability to choose Direction of Synchronization.
Hope this helps,
Office2Mobile
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Blackberry tour 9630: registration problem.. please help me :)

Hello goood day sir/maam. I am from the Philippines and I need your help.I dont know how to start this matter but ill try my best to give out all the problem details. I have a blackberry tour 9630 and its an openline phone from Verizon US, and my network carrier is talk n' text, during the first months of using it, it was good, i can open my email, do social networking and bbm.. My APN settings is http://m.smart.com.ph by the way. So here's the problem, last sept 12 2011, I inserted a different sim card coz i need to get some contact from my old sim card.. now when i inserted my Talk N' text sim card, i mean when i brought back my original sim card.. my bb messed up,, i cant have my bb registration, i cant use my email, and cant do bbm anymore.. I tried researching from different websites, tried calling the customer service support from my network carrier, did this and that, changed my APN settings from http://m.smart.com.ph to blackberry.net,,, and still nothing happened.. I really need your help guys and girls.. its been like 10 days already since my bb tour is useless. thank you so much.. who ever read this, please help me. your advice is badly needed

I don't recall a "download' screen in the Desktop Software.
It should allow you to INSTALL, if you have the operating system file itself already installed to your PC.
Do you?
Also, have you tried using the BlackBerry AppWorld to download BlackBerry Maps?
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Pearl 8130 Synchronization Problem

1. My Pearl 8130 has a funny (okay, odd, not funny) synchronization problem. The address book synchronizes okay, but during the address book synchonization process, the progress window, says wait a moment, then the progress bar (thermometer) and the entire progress window just go poof! and stop.
2. There's no error message or anything which would indicate that it wasn't a successful synchronization aside from the fact that the window doesn't come up to say X Items Changed, Accept, Re-Synch, etc.
3. I've already removed and re-installed the software. I've taken the phone to the local Sprint service center where the technician said that he had successfully removed and re-installed the address book data. (Although he did go into the other room, so he might have been pulling my leg.)
4. Anyone have any ideas on how to fix this?

Mine has a different problem - it will begin to synch the calendar, then i get an MS error message that the Desktop manager has stopped working. no explanation. i talked to BB support and the only fix was to take out and put back in my battery. it workedfor two synchs and that's it.

Gmail Contacts Synchronization Problem

Hi,
I used to use another gmail account which does not exist anymore, and my first 70 contacts that I added to my phone were synchronized with that gmail account. I now use this gmail account, and all the contacts I have added recently are synchronized with this gmail account.
I do not know how to make the contacts which are synchronized with the old non-existent account become synchronized with this current gmail account. How would I be able to do this?
Thanks

I would "think" that if you set up within DTM the second gmail account properly for syncing you shouldn't have a problem. I am assuming that you have deleted the prior account from your Blackberry and Desktop Manager. If you have ALL your contacts within your Blackberry when you sync to the new account the entre contact list should sync to the new gmail account.
I have done virtually the same with a yahoo acccount without issue and those contacts are now with my gmail account.
The Blackberry doesn't know or care which account a contact was synch'd to and DTM doesn't care that "some" contacts were sync'd to a different account.
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If there is a Theme on my Blackberry, Hedone it!
If someone successfully helped you with an issue, say thank you by clicking "kudos" in their post and clicking the star.
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If your issue has been solved, please mark the post that solved it for you!

Blackberry tour usb charging problem

A few days ago I tried to charge my tour with a (cheap or thinner) usb cord and it would not charge. That night my phone did not charge correctly and then the next day I observed my phone sometimes showing charging when it was not. Now my phone will not charge at all when connected to the usb wall charger, nor the computer with the blackberry provided usb cord and all peoridically I get this message
"The charging source connected to your BlackBerry device cannot charge your battery. (More Information)"
Then "Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your BlackBerry device. Try connecting to another USB port (different computer, USB hub, or travel charger). Verify that your USB cable is securely connected to your BlackBerry device and a USB port. Verify that your computer is not in standby. (OK)"
Since I have tried to connect it with different cables to different computers and also to travel charges I seem to have run out of options.
Here is where I stand, taking the battery out for a while and replacing it did allow me to connect and charge to the computer but as soon as i took it off it gave me the error message and reverts back to the old mode. I also can still charge the phone with my craddle.
Since I was able to back my phone up I would not mind trying to do some sort of clean wipe (like you can do with the computer) but I cannot figure out how to do that.
My phone is out of warranty, Although I am somewhat curious if I get an year extended warranty through my CC or not.
Any help will be appreciated.
Thank You

That is really strange that the battery replacement didn't fix the issue
Options / Security Options / General Settings / Menu / Wipe Handheld
Make sure you have all your data backed up, contacts, and know which apps you want to download again..this will wipe everything. I would call in to vzw and see if your phone does have TEC on it and then you can just get a free replacement if so. If not you can purchase a CPO device (usually half the cost of full retail)

Problems with Verizon Wireless BlackBerry Tour BlackBerry OS 4.7.1.61 update:

Problems with Verizon Wireless BlackBerry Tour BlackBerry OS 4.7.1.61 update - I was anxious to download the update to see if it addressed the sticky trackball problems and the low volume issue when using a blue tooth device. However, in the process of updating my BB Tour yesterday, the install stopped on the 8th out 12 updates. After a couple of 'retrys', the BB error message on the desktop came up which instructed me to: i) disconnect the device, ii) restart the computer. iii) restart the loading process and, iV) restore my data by loading the loader back-up file using Restore. Unfortunately my Tour was left without any software and the Desktop manager couldn't recognize it. The error message on the Tour was 503. Called Verizon Wireless tech and bottom line, the only fix is a new Tour, which they're sending me. Anyone else having issues with the update? Also, does it address the trackball and blue tooth issues?

I had issues with the trackball and had to have my Tour replaced. I was told this model does not have a removable trackball so the entire phone has to be replaced. My current one is working OK but does stick a bit. Seems to get worse over time. My wife's tour is newer and so far she is not experiencing the problem. Have not experienced a problem with the Blue Tooth volume.
I have another issue with this upgrade that I am wondering if anyone else has seen. My wife has the Tour as well. She was prompted to do the upgrade and went through it. It appeared to work except it blew out her Contact Alerts. When we put them back in we can no longer get the sound to play when she receives an SMS message in her holster. Vibration works but doesn't do any good when it is in her purse. Phones calls, calendar alerts, alarms all work in holster. As soon as we delete the contact alert the default SMS alert will play in the holster. If she takes her phone out of the holster the Contact alert will play. My phone is still running 4.7.1.40 and this function works fine. I am thinking about trying to put her's back to my version if possible but not sure the best way to go about this

I have a problem with my Webmail, and Blackberry Tour

The Situation I have with my blackberry Tour and my Webmail is that whenever my ATT Yahoo Webmail receives emails, it displays it as opened automatically. I turned off the Email Reconcilication for the Wireless Reconcile, and thought that would solve the problem but it still would display as opened on the ATT Yahoo Webmail. But when I changed the password on the Webmail, it no longered displayed it as opened when it is received until I re-fixed the connection with my Blackberry Tour by changing it to the modified password. Also this problem did not come up when I was using Yahoo Webmail but only when I moved from Yahoo Webmail to ATT Yahoo Webmail only. I have posted the problem to ATT Yahoo Webmail already but I am posting one here, just in case if it is a problem with blackberry Tour.
Thank You

Why can't emails be sent? Is there an error?
Might also have better luck, if you truly believe the "server" needs to be changed, asking AOL what it should be set to.

Blackberry Tour Facebook problem with confirming "Friend requests"

Until yesterday, my Facebook app worked perfectly on my Blackberry Tour. As of yesterday, I get an error when I try to "confirm" a "Friend request." I took out my battery and restarted, but the problem persists. Any advice is appreciated. Thanks in advance.
Solved!
Go to Solution.

Likely server problems, not a problem with your FB app or device.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Blackberry Tour Youtube problem/facebook and phone freezing problem

ok any time i go on youtube to watch a video it never works i always get this error thing that says:
in the top right corner it says Error Playing in red
and then a box opens and says "An error has occered attempting to play media." and then all i can click is Ok
and this has only been since i installed the buzzmetin app and then removed it cause it was just pissing me off
also i docked my phone with my pc to add some music to the media card thats about it.
and now for some reason i cant view youtube videos.
normal videos saved on my media card work fine just youtube from what ive tried.
and then the other problem is with facebook
ever since i connected to my pc and got that app its adding all the pictures of my facebook firends to when they call me. I DONT WANT THIS
and i already went through all the settings and checked them not to show but for some reason it still does?
and also when ever i go to my friends list through the facebook app it starts freezing like mad even though its already loaded.
so anyone have any advice i can use to fix these two problems? mainly the youtube one
the facebook problem is just bothering me but i just use the mobile browser app to get to facebook now for the time being.
ive had my phone for about a month now.
with bell service.
can anyone help?
OH and just on a side note incase anyone can help its pretty simple
is there any way to change the blue tooth access password for my phone?
mine is by default 0000 and i wanted to change it to something different so people cant just access my phone when i have the blue tooth on

YOUTUBE has not release an app for Blackberry Tour yet. The only option you have is to download an app called Vision (http://vision.metova.com/download) I do have BuzzMe app and still watch videos on my phone. Hope that helps! As for your freezing problem, make sure whatever app you open..ie, internet, games, google maps....make sure you close it fully. One way to make sure your BB is as fresh when you wake up in the morning, download an app called Quickpull Lite. Good luck...

Blackberry Tour Non-connectivity

I just recently received a blackberry tour on Wednesday of last week (Sept 9) and from ever since I have not been able to connect to the internet because my xev are all lower case and I was informed that they should be upper case for it to work. I tried contacting my service provider on numerous occasions and they were not able to help me out even though they said everything seemed fine on their end. I even went to a sprint store in my area of Greensboro, NC and I got a new one on Sept 14 and still experienced the same problem. They even made sure to check my plan and they said it was fine for the blackberry. So now I have to turn you guys and plead for you to help me. I have tried hard as well a soft reset. Registering host routing table, provisioning the phone and so on and so forth on numerous occasions but nothing worked. So please, show me a way to go and let me know as soon as you can.
Regards

Quite honestly, until your device registers upper case, there's nothing we can do...those indicators are between your device and your carriers network...if they can't get the device to function on their network, there's truthfully nothing here we can do to help...I suggest going back to them again and not leaving the store until they get it right.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Anyone Have a Blackberry Tour 9630 Replaced with BB Bold when RIM said Tours Defective?

I'm asking this because I need to find out who got a replacement Bold or other Blackberry for the defective Tour 9630 since in my case I got screwed.
I'm curious when they allowed the swap and if your contract was extended?
Why? Because my story tops them all as far as cell phone provider issues! I want to file an FCC complaint but I need some more facts that Verizon is not giving me after they look up my account and realize I'm one they got one over on.
Here is what happened to me:
I upgraded after my 1st year with Verizon, I got a Blackberry Tour in 1/2010. That phone had so many problems I had to keep taking it in every month for a replacement. Verizon refused to exchange for a different Blackberry. I had it 6 Blackberry Tour 9630's in 6 months.
I even called RIM and they said they had "design" issues with the Tour and it's being taken off the market with the phone carriers, they said Verizon should be allowing you to get a replacement phone of same or lower cost (another Blackberry).
Well that never happened and I had to file an FCC complaint before corporate finally called to help me. I even told them the "NEW" Tour I paid for when I signed a new contract was refurbished because when I tried to send the info in for the rebate, I got an letter stating that particular phone already received it's rebate. Yep, I paid for a used phone, nice huh?
I should have stopped it right there, given them their used phone back and walked away but I'm thinking they are working with me and gave me the rebate ASAP, it will be OK.
WRONG!! 6 months into the contract with theTour not working and those 6 replacements I mentioned, they agree to give me another phone for $50. I said "drop dead, no more money from me because of an issue that's no fault of mine."
Then they said OK we'll give you a phone of the same value at no charge. So not knowing how the Bold was gonna work yet, I went with a Droid 2 as the Droid 1 had been out awhile and I heard most bugs had been worked out.
Now here is the real kicker in the whole story. After they mailed me the new Droid, I was online paying my bill and noticed Verizon re-set my contract.
Instead of being up in January 2012 it now shows September 2012 even though I got the Droid 2 in July. **bleep**??
No one told me that and I couldn't get anyone to help fix that mess, they said "you got a new phone, we resolved your issue". Yeah ONE of the issues, not all of the issues like the fact the very first new phone of the new contract was USED!
Then to make matters worse, I heard from 2 people who had Tours and they said Verizon changed the policy and replaced the Tours with the Blackberry Bold for no charge and no contract extension. One of them swaped the phone May 30th and the other at the end of June. Before and after they finally called to help me.
This is why I need to know not what the Verizon policy states (because they can type of anything for all I know) but who got a new phone and when. What month and what year?
This is only referring to the Blackberry Tour 9630 the one with the small black trackball that they promptly pulled off the shelves around the time I got another phone.
If Verizon said they were looking into a solution, I would have used my old Blackberry Curve for a bit , gotten the Bold, and not be looking at this 9 month contract extension.
I don't know, they make it so hard for honest people who have hit hard times and dealt with bad phone after bad phone to just get a fair break. I have been sick and out of work for 3 years, I've used every penny I saved hoping I was going to get better. That is now not going to happen and when I really need out of the **bleep** contract, they pull this garbage.
If I just want out of the contract , I was told it would cost around $350. If I had $350 I wouldn't be typing this. I suppose I can fake my own death and get out of the contract that way.
So guess I work on becoming dead since that's my only option. I will never, ever, ever sign a cell contract as long as live, if I live.
I don't mean to sound like such a bitchy customer, I really feel I was screwed from the start of this contract and the screws keep coming!

As iSync doesn't support Blackberry devices and you are using software from RIM to sync your Mac, you are unlikely to find a solution here.
However, one general point about syncing is the more things you try to sync with, the more likely problems are to appear. Syncing with both iCal and Entourage is often a culprit. I would suggest leaving Entourage out of the equation altogether and just sync iCal and the Blackberry software.

Help with my new Blackberry Tour!!!

I am very new to the whole blackberry family. I just brought the tour about 4 days ago. The very 1st problem I noticed was that the screen acts as if it is going 2 blow out or something. The 2nd is that when I tried to open up my camera it would not let me because it said that I needed to close up my applications when they were all closed up. The 3rd problem I've seen is that when my slacker radio is in use it skips to the next song when it wants 2 which uses up all of the 6 skips it gives me. The 4th is also when the slacker radio is playing it will stop playing the song that it is currently playing. The 5th is that it wouldn't allow me 2 dial *86 so I can call 2 check my voice mail or dial any other option were I have 2 access those symbols. Has anyone else out there with this phone go through any of these same problems with their Blackberry tour? If so is there any sort of help or suggest any help for me other then take it back & start all over again because I really like the features & capability the phone itself has but it would be even better if it worked like it is suppose 2. If so I thank you very much in advance.
BlackBerry Love

1) Contacts are tied to a Microsoft account for syncing purposes but you can use alternative accounts instead. I have my contacts linked to a separate Gmail account that only contains those contacts to keep it clean. You can filter the contact list to only show contacts from selected sources. If you want to clean up your MS account you can do that via outlook.com.
2) There is no need to drop the resolution, it will automatically reduce the size for you when you MMS the picture. It's designed that way to be simple to use. If you want more control you can find 3rd party camera apps in the store.
3) Microsoft hasn't implemented profiles in their OS, what you see is what you get.
4) Older phones were great when it came to battery usage, sadly modern phones with large screens just aren't as good for usage. You can improve it by seeing which apps are allowed to run in the background and blocking any that you don't feel are needed.

Blackberry Tour 9630 won't receive text messages

I know the Blackberry Tour 9630 is ancient, but I'm still using mine. The other day, however, it quit receiving text messages. I can send them, but can't receive any. I have done an internet search and it seems this problem was prevalent back in 2009 and I have tried everything that was suggested at that time to try and get it to receive text, but nothing has worked.
Since it is now 2014, I was wondering if Blackberry, or anyone for that matter, ever found a workable solution to this problem. Everything else works great on my BB, but I depend a lot on text messaging.
Thanks for any help

OK, since NOBODY bothered to reply, I'll tell you how I finally solved this problem (verizon tech support was no help) after hours and hours of phone support and checking settings on the blackberry and in Gmail.
On your desktop or handheld internet browser open your gmail account
Go to "Settings"
Go to "Labels"
Scroll down until you see the label "All Mail"
Make sure the far right box "Show in Imap" is checked.
Then it'll download your messages to your Blackberry Tour 9360.
I am a GOD! At least to my wife. That's what counts.

My Blackberry Tour 9630 won't ring

My blackberry tour 9630 won't ring

You might try the blackberry battery pull. It has a 95% chance of curing all blackberry problems. Also, are you on bes or use an exchange server? Have you ported your number?

Do you have an app for my blackberry tour 9630 sprint phone?

Do you have an app for my blackberry tour 9630 sprint phone?

The only app currently available for Blackberry is the HP ePrint Service.
However the app is not intended for the consumer user,
It will allow you to print to public printers locations or for large contracted organizations. it will not allow you to print to a printer on your home networkl.
In order to print to your own printer, the only possibility currently provided by HP is by emailing to any printer which support ePrint.
Say thanks by clicking the Kudos thumb up in the post.
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Blackberry Tour Synchroniz​ation problem

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Blackberry Tour Synchronization problem